Mally's Crafts Reviews 

293
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning wedding signage, beautiful custom designs, and exceptionally fast delivery times that ensure all ordered products arrive safely and securely. Many people also appreciate the seamless online ordering process, clear communication, and the helpful customer service team who readily assist with personalized requests. However, some customers also noted occasional disappointing issues with damaged items, small unreadable text, or smudged ink on the printed materials. A few reviewers experienced unexpected delivery delays, tight deadlines, or missing parts in their packages that required prompt follow-up action from support.

What people talk about most

Product

Consumers find product to be positive, highlighting the amazing quality and stunning designs of wedding... See more

Quality

Users describe positive interactions with quality, noting that items arrive in excellent condition with... See more

Order

Customers consistently note positive experiences with order, highlighting a seamless process from start to... See more

Customer service

Clients share positive opinions on customer_service, highlighting helpful and quick responses from the... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting quick shipping times and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service, they didn’t print any signs until we were 100% happy with them. They were well packaged when posted to us as well. Beautiful signs for incredible prices, would highly recommend Mall... See more

Rated 5 out of 5 stars

Amazing products! We ordered our wedding welcome sign, seating plan and other little signs for the bathroom baskets and sweet table. I made a mistake with the seating plan and the customer service wa... See more

Rated 5 out of 5 stars

Mally’s Crafts are such a lovely business with everything you can think of for that extra special personalisation for your wedding day. They were really easy to work with and had fast delivery whi... See more

Rated 5 out of 5 stars

Paid for a bespoke service on our welcome sign and table plan, and ordered place cards too. They were excellent with communication and found fonts/icons to suit our requirements seemly quite... See more


Company details

  1. Hobbies & Crafts

Information provided by various external sources

Handmade crafts by Mally. Personalised handmade plaques and crafts for all occasions. Made in Blackpool at a superb price and exceptional quality.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

293 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(293)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unhappy Customer

Just received my order and in fact it is not what I ordered and is a poster for George's 90th Birthday, I ordered as Welcome wedding sign. So if you ordered for George and your party is soon I suspect you will not get your order. Disappointed that you cannot call to speak to anyone, so now waiting for a reply to my email. Not a great first experience using this company.

7 July 2022
Unprompted review
Mally's Crafts logo

Reply from Mally's Crafts

Hiya,

Thank you for leaving us a review.

We do not have a phone line as majority of our team members are profoundly Deaf. We advise everyone to get in touch via email / social media.

I’m terribly disappointed to see you didn’t receive the sign you ordered. I can see that a team member got in touch this morning to get a replacement sorted as soon as possible for you.

Regards
Mally’s Crafts

Rated 5 out of 5 stars

Our wedding signs arrived last week and…

Our wedding signs arrived last week and we absolutely love THEM!! I found their customer service EXCELLENT. A quick, friendly and very helpful reply to my queries. Signs arrived quickly and packaged well and look stunning. Helped add to the excitement of our big day seeing them. Thank you!

23 May 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant quality and fantastic customer service

My wedding signage just arrived and we absolutely love them. We were a little worried they wouldn’t arrive in time for the big day, and so we messaged the company yesterday for a quick update. The signs were sent out yesterday and arrived today - can’t thank them enough for making this final step so much less stressful.

6 May 2022
Unprompted review
Rated 5 out of 5 stars

Amazing!

I have bought 2 things now and both experiences have been fantastic. Really quick turnaround and beautiful products. Thank you!

3 December 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommend!!!

I have ordered 2 wedding signs and a ring box from Mallys crafts!! So pleased with them all and will definitely be ordering more from them before the wedding and in the future! I accidentally ordered multiple of one of the signs and they sorted it straight away for me and refunded me for the accidental order & the communication skills were great too!! Highly recommend!!

9 October 2021
Unprompted review
Rated 5 out of 5 stars

Lovely little company!

I did a hell of a lot of looking around before picking Mally’s crafts, the prices were so reasonable compared to some of the other companies! The signs are absolutely beautiful, and processing time & delivery were super fast! The perfect final touches to my big day. Thank you so much!

3 September 2021
Unprompted review
Rated 5 out of 5 stars

Amazing!!

We've just had our wedding, for which we ordered several signs and a guest book from Mallys Crafts. The quality was excellent and they were so beautiful, everyone commented on them. Delivery was also very quick. Thank you!!!

23 August 2021
Unprompted review
Rated 5 out of 5 stars

Amazing quality and absolutely love my…

Amazing quality and absolutely love my product. Cheapest I found too on internet yet it is so professionally done. Tracking process kept up to date through process and was here within days. Thank you will be using again!

22 July 2021
Unprompted review
Rated 5 out of 5 stars

Would highly recommend!

I ordered two large wedding signs and a confetti sign for our wedding with only 3 weeks to go - the delivery was fast and I was really pleased with the product! They’re great value for money which is always a good thing with weddings!
Mally was really helpful too providing some information for my photographer.

19 July 2021
Unprompted review
Rated 5 out of 5 stars

Personalised Birthday Boards

I recently ordered a Birthday board for my Granddaughters 21st Birthday i was delighted with it when it arrived. it is beautiful will definitely purchase again for other special Birthdays would definitely recommend its my Granddaughters birthday today and she loves it thankyou so much

14 July 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic Service - Fantastic Products

If I could rate more I would! Ordered a welcome sign, gift bags and table plan for our wedding. The service was fantastic! Due to the pandemic I was constantly changing the table plan even two days before the wedding and nothing was too much trouble. Quality of the products was amazing and they were lots of comments about how beautiful they were. Would highly recommend and definitely use again. Thank you so much Mally’s Crafts - you were amazing!!

7 July 2021
Unprompted review
Rated 5 out of 5 stars

Mally's Crafts created our favourite…

Mally's Crafts created our favourite welcome sign for our micro wedding last week, and it was just incredible. It told our love story so well and all of the guests loved it - they designed our ring box in rose gold, so together, both items fit our theme perfectly. Would recommend 100x over!

21 May 2021
Unprompted review

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