Mally's Crafts Reviews 

295
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning wedding signage, beautiful custom designs, and exceptionally fast delivery times that ensure all ordered products arrive safely and securely. Many people also appreciate the seamless online ordering process, clear communication, and the helpful customer service team who readily assist with personalized requests. However, some customers also noted occasional disappointing issues with damaged items, small unreadable text, or smudged ink on the printed materials. A few reviewers experienced unexpected delivery delays, tight deadlines, or missing parts in their packages that required prompt follow-up action from support.

What people talk about most

Product

Consumers find product to be positive, highlighting the amazing quality and stunning designs of wedding... See more

Quality

Users describe positive interactions with quality, noting that items arrive in excellent condition with... See more

Order

Customers consistently note positive experiences with order, highlighting a seamless process from start to... See more

Customer service

Clients share positive opinions on customer_service, highlighting helpful and quick responses from the... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting quick shipping times and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service, they didn’t print any signs until we were 100% happy with them. They were well packaged when posted to us as well. Beautiful signs for incredible prices, would highly recommend Mall... See more

Rated 5 out of 5 stars

Amazing products! We ordered our wedding welcome sign, seating plan and other little signs for the bathroom baskets and sweet table. I made a mistake with the seating plan and the customer service wa... See more

Rated 5 out of 5 stars

Mally’s Crafts are such a lovely business with everything you can think of for that extra special personalisation for your wedding day. They were really easy to work with and had fast delivery whi... See more

Rated 5 out of 5 stars

Paid for a bespoke service on our welcome sign and table plan, and ordered place cards too. They were excellent with communication and found fonts/icons to suit our requirements seemly quite... See more


Company details

  1. Hobbies & Crafts

Information provided by various external sources

Handmade crafts by Mally. Personalised handmade plaques and crafts for all occasions. Made in Blackpool at a superb price and exceptional quality.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

295 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(295)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic Service - Fantastic Products

If I could rate more I would! Ordered a welcome sign, gift bags and table plan for our wedding. The service was fantastic! Due to the pandemic I was constantly changing the table plan even two days before the wedding and nothing was too much trouble. Quality of the products was amazing and they were lots of comments about how beautiful they were. Would highly recommend and definitely use again. Thank you so much Mally’s Crafts - you were amazing!!

7 July 2021
Unprompted review
Rated 5 out of 5 stars

Mally's Crafts created our favourite…

Mally's Crafts created our favourite welcome sign for our micro wedding last week, and it was just incredible. It told our love story so well and all of the guests loved it - they designed our ring box in rose gold, so together, both items fit our theme perfectly. Would recommend 100x over!

21 May 2021
Unprompted review
Rated 5 out of 5 stars

Love my order!

Order was despatched within the time frame stated, tracking number provided and delivery texts which was helpful.

Order itself is beautiful, I ordered a personalised ring box.
Also they were very quick to respond to my questions on Facebook.

Thankyou mallys crafts!

23 April 2021
Unprompted review
Mally's Crafts logo

Reply from Mally's Crafts

Thank you so much!
Mally x

Rated 1 out of 5 stars

Ordered on the 17th March

Ordered on the 17th March, still not received my order, I’ve asked where my order is various times via email it says in process very very unhappy with the service. DO NOT BUY ANYTHING THIS COMPANY

19 April 2021
Unprompted review
Mally's Crafts logo

Reply from Mally's Crafts

Hiya,
Thank you for taking time to leave a review. Your order was delayed due to a custom request, we have popped you an email which was not received in the first place.
I can see this is resolved & I hope you love your order.
Thank you,
Mally

Rated 1 out of 5 stars

Ordered a front door number sign with…

Ordered a front door number sign with address on which I was delighted with. As I screwed it to the wall both corners cracked and it fell off! Now it is in the bin.

4 April 2021
Unprompted review
Mally's Crafts logo

Reply from Mally's Crafts

Hello,
Thank you for taking time to leave a review. I’m terribly sorry to see this, if you send us an email we will be more than happy to help & sort a replacement.
Thank you,
Mally

Rated 1 out of 5 stars

Don't be misled

My daughter ordered a cherry tree plaque for me for mother's day, and I decided would like a stand for it. There are cherry tree plaques with stands shown and is an acrylic base and the plaque fits in sitting straight up.
However when you order a stand.. There is one you are directed to which says only suitable for the cherry tree stand so I paid £4.50 +1.50 for this... Only to receive 2 wee bits of plastic that slot together to make an easel stand, the plaque leans back, you can't read words and no use if little hands can get near. No way if clear I would have ordered this, saw similar on ebay for a lot less but not what I wanted
Anyway despite emails I'm told not misleading but definitely is, the plaque says only suitable for the cherry tree plaque and a size which I obviously didn't think I needed to check as doesn't say there must be 2 thickness of cherry tree plaque depending on whether you order with or without a stand.
Am so disappointed, I have my 7 days to send back but need to pay postage so that will be over £1 so hardly worth it for all I would get back
My daughter ordered this to be a special gift for personal reasons and instead of a lovely thoughtful gift it has turned into a hassle
Don't make the same mistake and pay £6 for something you can get on ebay for £2 (that I wouldn't have ordered anyway)
Misleading definitely. But despite a few emails obviously my fault and no help, people don't get a measure tape out and remember what they have seen so I think an image of what you actually get should be shown if not the same stand as you would get if you ordered with a stand in the first place

22 March 2021
Unprompted review
Mally's Crafts logo

Reply from Mally's Crafts

Hello,
Thank you for taking time to leave a review.
We have made a stand that’s suitable to the block you ordered & this was what you received.
We have offered a refund if you return this.

Thank you
Mally

Rated 5 out of 5 stars

Amazing

I ordered 3 personalised family trees. They came wrapped in bubble wrap and within a slim cardboard box. Two were absolutely perfect, but one came with a spelling mistake (everyone's human!) I contacted Mallys Crafts with the order number and details through Facebook and email. They replied the next day and sent out the correct tree with names straight away. They came on Monday and I had a replacement before Mothering Sunday came! Brilliant , thank you!

15 March 2021
Unprompted review
Mally's Crafts logo

Reply from Mally's Crafts

Thank you so much!
Mally x

Rated 5 out of 5 stars

Lovely gift

I ordered a family tree for my Nan’s birthday. It was reasonably priced, arrived on time and looks so lovely. She was very happy. Will definitely be ordering again for little gifts.

15 March 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. The item I ordered was beautiful but unfortunately the stand had a crack in it. I sent an email over and received a reply within 5 minutes and they offered to send a new one out. Beautiful products. Highly recommend. Thank you mallys.

15 March 2021
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, and communication throughout after emailing to amend my order! Ordered a few items now and I know I’ll be back! High quality, and great gifts!

14 February 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Loved the ordered I received. I had a question beforehand and they were quick to respond to answer my query - great customer service! I will be sure to order again from them. Thank you!!

8 December 2020
Unprompted review
Rated 5 out of 5 stars

Great company

I received my sons going stand today it is lovely and I am very happy with it. My son will love it when he opens it at Christmas. Good service keeps u updated on your order and reliable. Thank you again and I will be buying from you again.

11 November 2020
Unprompted review
Rated 5 out of 5 stars

Wedding Ring Box and Sign

I bought a ring box and a wedding sign from Mally's Crafts. They are absolutely perfect, the quality is brilliant and nothing is too much for them! I made a request to slightly change a design and it was no problem at all. Would highly highly recommend!

19 October 2020
Unprompted review
Rated 5 out of 5 stars

Bespoke Order

Having previously ordered from Mally's Craft I approached them about a bespoke piece to go graveside for a loved one who had passed. Mally was very accommodating, nothing was too much trouble and the finished product really exceeded my expectations and bought tears of joy to the family. Highly recommended, superb communication, support and service. Thank you so much xxx

18 October 2020
Unprompted review
Rated 5 out of 5 stars

Amazing company!

I've ordered for Mallys craft a few times now!
Theres a wide range of products to choose from, and the quality of the product/personalisation is amazing.

Mally is always there to communicate with you have any queries.

Delivery is quick and all products are packed safely. They even offer you to pick delivery from royal mail or Hermes.

I have/would recommend Mallys craft to anyone who wants personalised gifts.
Amazing company.

28 September 2020
Unprompted review

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