MAGNITONE Reviews 

After about a year and a half, my magnitone barefaced 3 brush seemed to sadly loose power and didn’t vibrate to cleanse as well as it had been. I contacted customer support as I had signed up for the free extended 2 year warranty. Priyanka was so helpful in quickly sorting this for me. Within a week, she arranged a free return with a replacement dispatched a few days after mine was received back at the warehouse. Thank you so much for your efficiency!

I purchased the Facerocket in December 2024. The plastic on the device around the rim has cracked and the device is now potentially unsafe. I reported the matter to Magnitone who asked for photos which I sent. I have had no response since. I have emailed - sent DMs on social media - added a review to their website which was not published and no response. At a loss what to do now except report to trading standards/take legal action. Really very disappointed with this terrible customer service.

Dear Magnitone

Many thanks for your reply dated 13th August. You do have my emails.

My Ticket number is 154367 which was raised on 1st July 2025. A member of staff named Eve replied and asked for photos which I sent through to her at 21:45 on 1st July. Since then I have had no reponse from you.

Are you able to find my e-mails now?

I would be very grateful for a reply

Many thanks

Kind regards

UPDATE 13:55 on 13.08.25

Many thanks for your reply - I have forwarded the photographs and my previous email to the email address you have provided.
Please may I now have a response
Kind regards

I don’t think they are a good brand. I purchased a face steamer and it was leaking from the reservoir, unfortunately I had passed the point of return. I also bought a barefaced facial scrubbing brush and the device would not charge at all…. Really poor brand wouldn’t buy anything else from them.

Re order MAG-UK-52323
Have had the face rocket since January. Massive crack has formed around the top of the device already. By the look of the reviews and comments I have seen, mine is one of many.
Absolutely no response from emails or message sent on social media.
Avoid this company. I'm over £100 out of pocket now and stuck with a device that could potentially be dangerous.

I had a very pleasant experience, provided by Priyanka She was very understanding, helpful and gave excellent customer service.
My issue was dealt with quickly and professionally.
I would not hesitate to buy from this company again.

After 4 x emails and 2 attempts trying to contact them via social media in regards to a missing delivery I have had no response. I will now be escalating this via my bank instead. Poor customer service

Returned the items I ordered weeks ago and still waiting on them to refund my Klarna account!
Awful customer service!
When will I be refunded?! Order no: 139977

I have the Dermaqueen. I only use it every couple of months. So I am unsure if this is the second or third time I have needed to charge it, but either way, it won’t charge, no matter the cable or plug outlet. It’s practically a disposable item. Or at least, that’s what I’ll have to do.

I have used Magnitone London's barefaced products in the past and love them. However, I bought the Barefaced 2 and had difficulty in changing the heads. I wish I hadn't tried now as the machine broke when I tried to change the head and customer services refuses to replace it, so I've just wasted my money. If you do buy this item, whatever you do, don't try to change the head. It would've been fine if I just used the one.

The first one I had CRACKED at the top. They replaced it. Due to illness I didn’t get round to using it until now which puts it out of warranty. By the way warranty is only extended to when you bought the first one !
This one had now CRACKED as well. It would suggest it gets too hot. A design fault !

I had been using Magnitone First Step for a couple of months when it stopped holding charge, I contacted customer service via email .. they agreed an exchange but it took in excess of 20 emails and many many weeks before I eventually received my replacement.. I opened it .. checked it .. charged it .. and this only held charge for 3 days even though instructions clearly state 1 full charge should give 1 month usage .. I again contacted Customer Service who have responded asking me to go through the whole time consuming returns procedure once more … if it wasn’t for the fact I have 6 brand new heads I’d stocked up on I wouldn’t bother .. when the brush worked it was good but it doesn’t last and is clearly not worth purchasing .. and customer service is frustrating and very very unnecessarily dragged out … wouldn’t recommend ..

I have bought a magnifying make up brush, which I only used no more than 3 times. I wanted to used again and the brush was not working. Obviously, I haven't used it in a long time so I put it to charge. After a few hours I tried again and it is not working at all. I have tried several days and still the same. Awful product.

PRIYANKA- great customer service she did help me with everything and solved all I needed help with really quick 5 star customer service.Thank you

Is really painful, all my muscles are jumping, and even my shoulders moving when I do the treatment. Is that normal?

So today 1st March I receive a response to my complaint which I left on the 16th December.
In response to your reply to my complaint I will give the time line of this debacle.
On the 17th November 23 I place an order.
On the 19th December 23 said order arrived.
I emailed Magnitone 3 times in total twice from my own email address, once on the company website.
The ridiculous return system you have in place whereby a customer is required to make contact with you prior to sending a return to obtain a reference number, I never received a response to any of my 3 emails, Magnitone do not make available a contact telephone number for you to call. As I was unable to obtain the required reference number from you I sent the item back signed for delivery on the 27th November 23 with an accompanying letter with all the relevant information, my home address, email address, contact number order number, no response was received from you even though the package was signed for on the 28th November 23 @13.46.
I waited for a reply and one was not received so therefore I contacted my card company regarding a chargeback, the refund was received from them on the 9th January.
A customer service representative emailed me on the 25th January 24 regarding the situation and I went through the whole sorry story with them. Today again I receive a reply to a complaint which was made on the 16th December nearly three months after.
In addition to this Magnitone contacted Trustpilot on December 17th asking for an order number email address so it could be looked into. No response received.
This whole situation is absolutely appalling, terrible customer service and you now try to say that you never received my email complaints. My opinion is that you failed to respond and failed to refund me from November through to January. Please do not contact me again regarding this matter.

Abi was really helpful, especially when I was annoyed and not the most polite! The issue was resolved and she should be really proud of how she sorted the situation. Very grateful!

I have bought the face rocket through boots. It doesn’t heat up. I have tried contacting Magnitone about this problem but haven’t heard anything back??? I’m really disappointed as this isn’t a cheap product.
I would stay away.

Non responsive .
Placed a ordered with this company weeks ago still have not received my items.
Contacted via email no response .
The company yodel holds my shipment so item seems to have been shipped but this company hasn't communicated with myself or them to add on the correct address details .
Considering this is a present for my daughter it looks like it will not arrive in time .
The company complaints or customers service is non-existence. I have ordered in the past from this company but I dread to think what I would do if anything I had purchase was/were faulty.

UPDATE ; details regarding my case was passed on still again no response or no resolution .
I email was sent weeks ago outlining my details no response past the day 2 mark on both issues .
Not to be trusted , most of the positive reviews are what they decided to display any negatives they pretend they do not acknowledge the order so trustp ends up removing

I experienced some problems with a new product and contacted customer services. I received a speedy reply from Rebecca suggesting some possible fixes. Unfortunately these didn't work so she organised a replacement. This arrived in 2 days. Customer Service is extremely important for us when a problem arises, Rebecca provided an excellent service and is an obvious asset to this company.

I had a problem registering my new device on Magnitone's website. I contacted them (using the online form) and I got a reply back fairly quickly. After a couple of emails the problem was sorted out - the purchase date needed to be entered in the American way with the month first, then day, then year.
Rebecca's replies were fairly quick and easy to follow - she even replied on a Sunday! Thanks Rebecca :)