MagicLinenReviews 

Their customer service is atrocious. They did not respond to my emails and now wil not return the product that they size incorrectly

I bought a couch cover which was instantly damaged by my cat. Support told me that the cover is not advertised as pet proof, despite the listing saying its a "perfect solution" for pet damage. Very dishonest and misleading.

I did a lot of research and finally settled on MagicLinen. I made a rather large purchase the first time, fabric untested, because of how great the reviews were. They have terrific 100% linen sheets (they have linen-cotton blends too, but I prefer the 100% linen). The linen is super soft on Day 1, but gets even softer wash after wash. The fabric is substantial too. The quality and craftsmanship are fabulous - I have no complaints.

They have a large color assortment - even patterns, which is hard to find in 100% linen sheets. Their kitchen towels (cotton-linen blend) are amazing. They are incredibly absorbent and soft. I use them for hand towels, hair towels, etc. I haven’t tried their bath towels, but they’re the same blend.

Kornelija, Alice, and Nicole are a pleasure to work with, and always respond to my inquiries quickly. I couldn’t be happier.

I ordered linen pajamas. They arrived promptly. The linen itself is of excellent quality, and the design is comfortable and attractive.

What also pleased me is that the packaging was made of compostable "plastic" (not plastic). Even the materials label on the garment is made from recycled fabric scraps from their manufacturing.

Good quality !
Nice product !
Nice kontact !
Good service !

While I loved my linen sheets, they have not lasted as long as cotton ones. I washed and dried them according to manufacturer directions. We actually wash them in cold or warm water and then hang them to dry. We often don't even iron them. Everything shrunk and now we have torn, worn and holes in all sheets and pillow cases. My cotton sheets bought years before are still in perfect condition.

Worse still, after seven years as a customer, when I emailed customer service for help a few times, no one responded. It's a shame as we loved the sheets and would have kept buying more.

** editing this to share the company reached out to gather more information, apologize for confusion, and state they are working on improving the consumer experience. I was also provided a label as a courtesy. That is excellent CS and I hope to see how this company moves forward on this aspect.**

I would not have ordered from an unfamiliar to me company if I’d dove (very far down…) into their fine print FAQ. For advertising “easy returns” that usually means a label provided, online portal etc. Nope. Have to write to get approval, then they give address you should return at your expense. Items were a thinner linen than I prefer, color and weave was off from shown on Website, cuts and length small. Waste of time and money to try a new brand. Order only if familiar and know what size exactly.

Timeless products and even better customer service. I had a problem with the delivery of my second purchase. MagicLinen did not hesitate to fix the situation. Highly recommended based both on the products and on the service.

Magiclinen is truly a wonderful company i let them know i had an issue with a product and was contacted right away and they replaced the item. They were very kind and understanding to make everything right. I highly recommend this linen company to who ever wants to try linen please buy from they have awesome customer service and products are great also . Thank you magic linen

Truly honest and wonderful company with excellent healthy quality products.
I have purchased bundle bedding sets,beach towels, bathroom and kitchen towels and linen robes.
I also had a special order for throw pillows and they went beyond to satisfy my needs( and I did changes to my ordered more than 3x).
I would definitely recommend them to anyone and will continue to purchase from them. Customer representative Cornelia is awesome.
Magic linen is a rare Gem

The customer service is terrific. Their response time, patience and ability to help people make the best decisions is a whole another level. If you're interested in these type of products, trust these reviews and use Magic Linen (I haven't even received the product yet but I'm super impressed with just what I've seen!).

What an amazing costume service! I felt important and respected.
I was looking for a party dress that looks classy enough to go to a sweet sixteen but one that I can use in another occasion too and I find the perfect one on Magic Linen. But my size wasn’t available, I panicked and emailed the to try my luck. They did everything to help me and rush to make my dress so I can receive on time. I won’t never forget this experience. I already had very good experience with their sheets and duvet cover and now I know that I can count on them with their clothes too.

I was very pleased by the customer support I received. We had ordered bedsheets in Woodrose and Cover in Tan and had some shedding issues. The team offered various solutions which was valuable information on caring for the product which will help me longterm. Ultimately the shedding was still too significant so they sent me a new batch which have been SO GREAT! These are real people doing great work.

Superior product compared to Pottery Barn and Parachute. Much softer and overall nicer quality. Customer service when I had a problem with fitted sheet sizing was phenomenal. Fast and very helpful- resulting in a custom size - an option you’re not going to find many places. Highly recommended.

Magic Linen is THE best linen shop out here. I'm just amazed by the quality and the variety of bedding sheets and duvets.

As a guy I never valued things as sheets, but after my wife asked to try MagicLinen... it blew my mind. The sleep is like I'm 10 again and in the bed after some warm milk.

I purchased (fairly large order) for the first time not knowing what to expect and a little concerned I might have made a mistake since I had not heard of the company before seeing a facebook ad. When my order arrived I was thrilled with the items and the quality. I ordered linen dinner napkins and a small pillow case. The colors were beautiful and the quality very nice. I contacted customer service when I thought my order was taking too long to arrive. The response was quick and the associate provided tracking information and assured me it was on the way. She was very courteous and helpful. I had a top notch experience and would not hesitate to order again.

I have tried many companies and MagicLinen is by far the best. I have been ordering for years from MagicLinen and have NEVER been disappointed. The quality of the linen is absolutely great and washes beautifully and the color selections and designs are just wonderful. Recently there was an issue with the delivery company and MagicLinen got right on it and resolved the issue with "customer first" attitude. Simply my favorite linen company!!

What a fabulous store with great quality linen at a great price.

Once you’ve lain down in sheets of linen, as Elton John says in Tiny Dancer, you’ll never go back to anything else.

Not only do I buy Magic Linen’s sheets and curtains for myself, but I also treat my guests to them in my guest rooms.

And Magic Linen’s linen is much more affordable than other linen stores online or anywhere else. It’s magic!!! 🥰💕👌

Chris

MagicLinen made purchasing these handmade linen bedding a seamless endeavor. Very responsive, shipped quickly. They are high quality, comfortable, and such a beautiful color. I would highly recommend purchasing from MagicLinen.

Good People, Great linen