Magestore Reviews 

69
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

They are performing all the tasks we require to make sure our POS system runs smoothly Brian has been a great helping me to understand and work with the system I look forward to completing the Magen... See more

Company replied

Rated 5 out of 5 stars

We recently changesd from a server based POS tos Magestore which matched with our Magneto website. We are pleased with the results and the team at Magestore have gone above and beyond to help learn th... See more

Rated 5 out of 5 stars

We have been using Magestore for Magento for several years now. Sarah and the team have been great, they are always been quick to fix any issues I have. The system has improved a lot over the yea... See more

Rated 5 out of 5 stars

I've worked with the Magestore team now for a couple of years. This is the absolute best POS solution for Magento 2. As frustrating as Magento can be sometimes for a business owner, having the right t... See more

Company replied

Company details

  1. Software Company
  2. Software Vendor

Written by the company

Magestore is a Magento-native POS provider with over 15 years of experience and 15,000+ customers worldwide. Magestore Magento-native POS syncs inventory to the Magento backend in real time without the need of a connector. Along with stable, fast in-store checkout, Magestore POS supports omnichannel retail by enabling multi-channel selling, managing multiple locations in a centralized dashboard, running unified online-offline loyalty programs, and fulfilling orders with flexible options such as in-store pickup and ship-from-store. It offers three plans: POS Lite ($69/month with a 7-day free trial), POS Commerce, and POS Customization (both available as one-time payments with a 1-year warranty and 90-day money-back guarantee).


Contact info

  • 15F, Vinaconex Diamond Tower, 459C Bach Mai Street, Truong Dinh Ward, Hai Ba Trung District, 10000, Hanoi, Vietnam

  • www.magestore.com

4.8

Excellent

TrustScore 5 out of 5

69 reviews

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4.8

All reviews

(69)

3 reviews in the last 12 months

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Rated 3 out of 5 stars

Good POS as a start

The integration done by the Magestore team was ok. What can be improved: as a beginner, I would have appreciated more help configuring printers, barcode scanners, cash drawers (ready-to-use solution), barcode impressions (hard to configure), gift card (our salesperson need to go to the backend of Magento to find the gift code when a customer buy one, translation for gift cards on the website were missing, gift card impression should be on a standard format page so customer can easily print it), customize delivery method require to customise development to be implemented, no gift receipt.

19 July 2023
Unprompted review
Magestore logo

Reply from Magestore

Hi Gaëlle, thank you so much for the feedback on our solution and service. We will work harder to make sure that all our customers receive a great experience with us right from the beginning. If you ever need anything else, please don't hesitate to reach out to us.

Rated 5 out of 5 stars

Seamless integration

When I first started my business, I really did not want to have two different system for POS and online store to synchronize manually. This led us to use Magestore POS system which from day #1 solved this issue with us which saved us a lot of time and money in the long run from having to sync sales from multiple sources. Highly recommended solution!

4 July 2023
Unprompted review
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Reply from Magestore

Hi Jasem, we're so happy to hear that Magestore POS has worked seamlessly from day one and saved you time and money. We truly appreciate your feedback.

Rated 5 out of 5 stars

Best EPOS solution with magento Integration

Magestore's EPOS solution seamlessly integrates with our Magento website, focusing on stock synchronization and inventory management. They understood our requirements and created a customized solution that perfectly aligned with our business needs.

Their consistent and efficient support throughout the process greatly enhanced our experience. I highly recommend Magestore's EPOS solution to anyone in need of a reliable Magento integration. They exceeded our expectations in every aspect, delivering a seamless and tailored solution.

25 May 2022
Unprompted review
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Reply from Magestore

Hi Rohit, we're thrilled to hear that our POS solution was able to seamlessly integrate with your Magento website and our customized solution aligned with your business needs. Thank you for your collaboration as well, and we're so glad we exceeded your expectations.

Rated 5 out of 5 stars

Excellent attention from all the team

Excellent attention from all the team. They support us throughout the implementation process. The system works perfect and met all our requirements and more.

30 March 2023
Unprompted review
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Reply from Magestore

Hi Vicente, thank you for your 5-star rating! We are delighted that our system and implementation process have met and exceeded your expectations. We are so grateful that you were pleased with the system's performance.

Rated 5 out of 5 stars

The Perfect EPOS Solution for Magento

In the past year, we had been searching for an EPOS solution that would integrate smoothly with our Magento website. Our priority was to synchronize stock levels, customer rewards points, and online and in-store promotions. We partnered with Magestore to outline our specific requirements, and they took the necessary time to understand our needs and customized a solution that perfectly suited our business.

Throughout the process, we received consistent and efficient support from Magestore, which greatly contributed to our positive experience. I would highly recommend Magestore's EPOS solution to anyone seeking a great solution to work with Magento. In summary, finding a reliable EPOS solution that can seamlessly integrate with your website and business requirements is crucial, and Magestore certainly delivered on all fronts.

13 March 2023
Unprompted review
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Reply from Magestore

Thank you so much for your kind words and 5-star rating! We are more than delighted to hear that our POS solution perfectly suited your business needs and that you received efficient support throughout the whole process. We truly appreciate your recommendation.

Rated 5 out of 5 stars

Excellent attention

Excellent attention. They support you throughout the implementation process. The system met all our requirements.

27 February 2023
Unprompted review
Magestore logo

Reply from Magestore

Thank you for your 5-star rating Carlos! It's great to hear that our system and support have met your needs. We really appreciate your kind words.

Rated 5 out of 5 stars

Magestore solution is perfect for us

Magestore solution is perfect for us! It is functional, precise and easy. We are using it for more than 1 year now and so far it meets all our expectations. It works very well with Magento 2 and once all settings were done it works smoothly. There are yet some functions to be discovered, but with great support of magestore team i am sure there wont be any problems. The support team is really helpful and fast.
Definitely recommend this solution!

7 February 2022
Unprompted review
Magestore logo

Reply from Magestore

Hi Kristina, thank you so much for your kind comments about Magestore solution and support! We're so pleased to hear that it's been working just as you need, and hope that we can continue to help you run and grow your business in the future.

Rated 5 out of 5 stars

I am still in the discovery phase…

I am still in the discovery phase working with the team but so far the experience has been great!

26 January 2023
Unprompted review
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Reply from Magestore

Thank you so much for your review Karrie! It's wonderful to hear that you're loving Magestore solution so far.

Rated 5 out of 5 stars

The team have been quick to respond and…

The team have been quick to respond and helpful with customisations. I am confident that I made a good decision moving my Pos to Magestore.

19 January 2023
Unprompted review
Magestore logo

Reply from Magestore

Hi Caroline, thank you so much for writing a review! We hope that our solution and services will continue to help you run your business with great success.

Rated 4 out of 5 stars

Magestore recommended for Magento implementation and support

Magestore implemented a POS and Online Orders for our Staff Shop. Their team are very knowledgeable and experienced with their product, quick to respond and extremely helpful. We had some customisations to introduce Staff Allowance, plus Sales Order and Stock integration with our ERP system. Although we have some issues still to resolve, these are difficult to diagnose due to the number of internal support teams involved within our own organisation and do not reflect on Magestore support which is always available, responsive, and reasonably priced. Magestore should be high on your list if you're planning a Magento implementation.

9 January 2023
Unprompted review
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Reply from Magestore

Thank you so much for taking the time to write this review Philip! We hope that we can resolve the issues soon, and we'll be able to assist you in future projects and business growth.

Rated 5 out of 5 stars

Best POS system in my opinion

Best POS system in my opinion. The support from Magestore is first class. I needed several customizations that were delivered in perfect working condition and in less time than expected.

30 December 2022
Unprompted review
Magestore logo

Reply from Magestore

Hi Bogdan, thank you so much for taking the time to leave us a review! It's good to hear that you've had a great experience so far, and we look forward to supporting you in any way we can in the future.

Rated 5 out of 5 stars

Great company and very quick with…

Great company and very quick with responses. Good knowledge of Magento and their products are very stable.

We have many stores and our operations would have been a challenge without their POS system.

23 November 2022
Unprompted review
Magestore logo

Reply from Magestore

Thank you so much for your feedback. It's our pleasure to work with you, and we hope we can continue supporting you in your business growth journey.

Rated 5 out of 5 stars

Update Review 21th Dec 2021

We have to add news to our case with Magestore and would like to change review rating from 21th Dec 2021. Because of no possibility to regain access to used account, we have to write this new review.
Magestore, especially Mike, Jessie and Piu, just made an effort to make us happy again and to solve every bug we reported. Even we had some UX requirements communicated very late, they have made just for us an individual package. After sale support is very good, even it's tough at the beginning.
If all requirements and stakeholders are known from beginning, I can imagine that work with Magestore is great. With SLACK group they provide and possibility for escalations you always know what actually is going on.

We can recommend Magestore as POS Add-On for Magento 2 to everyone. Especially V2 Version looks great and has even more possibilities like user behavior tracking and so on..

Keep on doing great work!

17 June 2022
Unprompted review
Rated 1 out of 5 stars

I use a module rewards points

I use a module rewards points, impossible to update it for magento 2.3 ! my account to magestore deseappear ! no answer from them, what's going on ?

22 February 2022
Unprompted review
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Reply from Magestore

Hi Marina,
I'm very sorry for this issue :( May I know your email to assist you with another solution here? However, you might not be aware that we stopped providing Reward Point as a single module in 2017 and announced all clients at that time. And by 2017, Magento itself even didn't have full release for M2.3 or M2.4 so we actually don't have Reward Point version you're requesting now or any version after 2017. If you merely need Reward Point module, we're willing to introduce you with other partners and send our partner discount code to assist you at best in our capability. Thanks a lot and hope that we still have a chance in serving you in the future.

Rated 1 out of 5 stars

Restricted, buggy and poor supported Software

I can't believe that excellent rated experiences with Magestore are real. This is just not possible and seems to be bought by Magestore to look serious. Even we have a SLACK group with nine Magestore employees there are no answers for days/weeks/months, they just talk arround the problem or provide overpriced and not necessary extenstions when something basic is not included in their software. After refund-warranty expiration you can forget to be "supported" (if you even can call that support) for free - there will be plenty software they don't support anymore after guarantee-expiration and new warranty-subscriptions have to be paied. So if you want to get a non functional, most bugged and not supported POS software, just get Magestore.
If you don't believe my reported experience - there are plenty of proofs I can hand you out, so you can make your own opinion - feel free to contact us on "trashmage at outlook point de"

21 December 2021
Unprompted review
Magestore logo

Reply from Magestore

Hi VUD,

Thank you so much for your detailed review and reflection.
First of all, we sincerely apologize for the delay in reply due to the project transferring process happened between account managers from our side, plus there was some lag time because of the stakeholders transferring process from your side too. And unfortunately, the only bug happened at the time you mentioned was also the time when your warranty ended, that's why it took more time to process your request.

Secondly, after receiving your reflection, we did schedule a meeting with you in December 2021 and hopefully our solution - providing you a free-of-charge warranty to support your business at the moment and in the future - has worked well. Please let us know about what you need to support more directly through the Slack channel which has our dedicated team, or via support@magestore.com, we will definitely respond to you asap.

Once again, thank you so much for choosing Magestore and had a discussion with us about the most optimized solution for your business! We sincerely apologize for what happened that caused any inconvenience for you. We hope to accompany you and provide more ultimate solutions for your business in the near future.

Thank you,
Magestore Team

Rated 5 out of 5 stars

We've recently changed to Magestore…

We've recently changed to Magestore POS; it covers all of the features I needed for my business, runs smoothly and without issues.

16 December 2021
Unprompted review
Magestore logo

Reply from Magestore

Hi Mark, thank you so much for the kind words! We're honored to be your accompany in your business growth journey. We hope to assist you with more solutions in the future!

Rated 5 out of 5 stars

An outstanding solution!

An outstanding solution that goes far beyond a POS. This is exactly what you need if you have Magento and a physical storefront. No contest!

The support team is knowledeable, experienced, and wonderful to work.

16 November 2021
Unprompted review
Magestore logo

Reply from Magestore

Hi MB,

Thank you so much for your thoughtful sharing. It's our pleasure to work with you and help you achieve your goals for the physical stores!

We hope that Magestore can support you more and more with our dedicated team :D Wish you and your business all the best!

Rated 5 out of 5 stars

After using magestore for m1 and having…

After using magestore for m1 and having no issues with their service or support i found in m2 they had switched to omni channel so i chose to use a different solution, however at 2.4 i find the other company wouldnt support me or fix the issues so i have returned to magestore, they have been very good with communication with me, my stage server is working 100 percent and they are working quickly on some unique customisations i requested, all in all everything has been great so far, theres a bit of a timezone lag but they are actually working faster than i can keep up

13 October 2021
Unprompted review
Magestore logo

Reply from Magestore

Hi Dominic,

Thank you for having chosen us for years, from Magento 1 until Magento 2 now :D We are pleased to know that you feel satisfied with our services and products, and we definitely deliver better solutions in the future for you ;)

Rated 5 out of 5 stars

Thanks for all your help

I have had a few teething issues with some aspects of the program but the staff have been truly fantastic in their responses and have made life so much easier for me especially when things have been time critical. I cant but thank then enough for all their help and support

6 April 2021
Unprompted review
Magestore logo

Reply from Magestore

Hi Malcolm,

It is our pleasure to throwback to your review and know that we had done a good job in supporting and helping you! Thank you for choosing us, and hope that we will achieve more goals together in the future :)

Rated 5 out of 5 stars

I have used Magestore Omnichanel POS…

I have used Magestore Omnichanel POS for years and love there service... Fast and efficient. There new tickets system is excellent...

Thank you,
Bob & Lise King

28 February 2021
Unprompted review
Magestore logo

Reply from Magestore

Hi Bob & Lise,
Thank you very much for your kind words. We're very glad to have a chance of helping you out. ;)

We'll bring better products and service to you in coming time ;)

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