Macks Solicitors  Reviews 

1,089
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, approachable, and helpful staff who guide clients smoothly through complex property sales and personal legal matters. Consumers emphasize the exceptional support received, noting that representatives always go above and beyond to ensure everything is handled efficiently. People also value clear explanations and reassuring guidance that make stressful milestones much easier to manage. Some reviewers were not happy with the communication, mentioning unanswered messages and difficulties reaching staff members during urgent situations.

What people talk about most

Staff

People report positive experiences with staff, highlighting their extensive knowledge, efficiency, and... See more

Service

Users describe positive interactions with service, highlighting professional conveyancing and legal support... See more

Customer service

Clients share positive opinions on customer service, highlighting that communication is professional and... See more

Customer communications

Reviewers highlight mixed experiences regarding customer communications, as some consumers praised staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mack’s were really helpful from the start when I enquired about selling my late mums house privately. They kept us well informed with the sale and although the buyers solicitors were not very forthcom... See more

Company replied

Rated 5 out of 5 stars

Our house sale was dealt with by Rebecca Genner who we found to be professional at all times . The process was lengthy and Rebecca did her utmost to keep us updated throughout and replied quickly to a... See more

Company replied

Rated 5 out of 5 stars

Amazing service from both the family team and the reception team. These ladies have been fantastic. The court process has been incredibly hard throughout, but they’ve supported me with so much care... See more

Company replied

Rated 5 out of 5 stars

Mack’s Solicitors were great handling my conveyancing needs, competitive pricing too. A special shout out goes to Sara Khan who dealt with everything from start to finish, making it easy for me.. Than... See more

Company replied


Company details

  1. Personal Injury Attorney
  2. Divorce Lawyer
  3. Employment Attorney
  4. Family Law Attorney
  5. Lawyer
  6. Real Estate Attorney

Information provided by various external sources

Macks is a modern, progressive law firm with traditional values. Our lawyers are amongst the best in their fields and we pride ourselves on the quality of our client care. Since establishment in 1995, Macks Solicitors has built a reputation for providing exceptional legal advice, from a team of experienced lawyers. Having dealt with a wide range of cases over the years, not only in personal injury, but also family law, wills and probate, conveyancing and employment law we are confident that whatever your situation, one of our solicitors will be able to provide you with the advice you need and achieve the best possible outcome for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(1,089)

56 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful very understanding

Very helpful very understanding. Thank you for the help and very satisfied with the outcome of the claim. I would recommend to anybody. Thank you.

1 August 2023
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Reply from Macks Solicitors

Thank you for leaving our team a review, we are pleased they were able to help.

Rated 5 out of 5 stars

Highly recommend Macks Solicitors

I used Macks solicitors for a personal injury claim recently. Rebecca worked on my claim from start to finish and explained everything to me clearly. As I had little knowledge of the law and process of claiming, this made it stress free when I was still under medical care. I would highly recommend Macks to family and friends who may need legal support in the future. Very professional with efficient communication throughout.

2 August 2023
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Reply from Macks Solicitors

We are pleased Rebecca and our team were able to help and make the process stress free. Thank you for taking the time to leave our team a review.

Rated 5 out of 5 stars

I was informed every time marks got in…

I was informed every time marks got in touch with defendants and every time defandants got in touch with marks cant fault this company

2 August 2023
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Reply from Macks Solicitors

We are please our team were able to help, thank you for leaving a review.

Rated 1 out of 5 stars

Used this solicitor for my daughter’s…

Used this solicitor for my daughter’s personal injury claim some time ago.
Settled far too fast for a poultry amount that only helped her for so many years, didn’t fight for her!
She was only 20 years old when she had her accident, now 28 years old living on benefits not able to work.
Has acute pain 24/7, anxiety, depression, ptsd.
Has tried to take her own life twice as unable to cope with her pain.
Her life hasn’t been the same since the accident, reliant on family to support her which has had an impact on them e.g work life, leisure time etc.
I advise anyone to go to a personal injury lawyer who will fight for you, not be told that when the money runs out if she isn’t better to live on benefits the rest of her life.
I have waited a long time to write this review as I needed to see how things turned out.
Most people write their reviews immediately which sometimes doesn’t reflect what happens in the future.

Comment left by solicitors below to which I sent all relevant details to them but to date no reply received by them!

31 July 2022
Unprompted review
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Reply from Macks Solicitors

Thank you for your feedback. This is not the level of service we are usually known for. If you have further details in relation to this, please contact us directly so that we can review the matter thoroughly.

If you could please email middlesbrough.info@macks.co.uk with further information relating to your experience then we will look into the matter.

Rated 5 out of 5 stars

Quick service

Quick service, friendly,

11 July 2023
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Reply from Macks Solicitors

Thank you for taking the time to leave our team a review. We are pleased they could help.

Rated 5 out of 5 stars

Great service

Very friendly staff, explained everything, and great service provided.would highly recommend.

29 June 2023
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Reply from Macks Solicitors

Thank you for leaving our team a review. We are pleased they were able to help!

Rated 5 out of 5 stars

Len Mann is...."the Man"

Len Mann drafted some service level agreements on behalf of one of my companies and we were impressed with fast turn around and cost effective nature of his work.

He provided us with a professional and responsive service.

1 June 2023
Unprompted review
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Reply from Macks Solicitors

We are happy Len was able to help! Thank you for leaving our team a review.

Rated 5 out of 5 stars

Very impressed with chloe newsomes…

Very impressed with chloe newsomes intelligence , proffesionalism and efficiency when dealing with my case . Many thanks for good service and keep up the good work

22 June 2023
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Reply from Macks Solicitors

Thank you for taking the time to leave our team a review. We are happy Chloe was able to help.

Rated 5 out of 5 stars

Had a great experience with Macks

Had a great experience with Macks , Anthony kept me up to date and informed throughout and would highly recommend

31 May 2023
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Reply from Macks Solicitors

We are pleased Anthony and team were able to help. Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Great for family law

I changed solicitors to Macks part way through a case as they were very direct and didn’t waste time with needless correspondence. They did exactly what they needed to and under cut my previous solicitors by half.
They solved my family matter and got the result I wanted, couldn’t be happier.

1 June 2023
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Reply from Macks Solicitors

We are pleased our family team were able to help. Thank you for leaving our team a review.

Rated 5 out of 5 stars

Very fast and efficient

Very fast and efficient. And friendly.very helpful too.would highly recommend..

30 May 2023
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Reply from Macks Solicitors

Thank you for taking the time to leave our team a review. We are pleased you found your experience efficient.

Rated 5 out of 5 stars

Very professional and thorough from the…

Very professional and thorough from the Darlington branch in expediting my agreement. Highly recommend

9 May 2023
Unprompted review
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Reply from Macks Solicitors

Thank you for taking the time to leave our team a review.

Rated 5 out of 5 stars

Amazing Work

From start to finish Chloe of Macks was clear, precise, and articulate with her approach to explaining everything which made the anxious experience of completing a child arrangement order straight forward and understandable. Chloe was able to analyse the evidence submitted to her and rearrange it to support an argument which may not have been as effective had I tried to self represent. I am very grateful for all the help and support I received throughout a very upsetting time in my life and I would recommend Chloe to anyone wishing to do the same as me as you will not regret it.

6 February 2023
Unprompted review
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Reply from Macks Solicitors

We are pleased Chloe was able to help and make an anxious experience straight forward and understandable. Thank you for taking the time to leave our team a review.

Rated 5 out of 5 stars

Would recommend Macks Solicitors …

I was advised to use Mac Solicitors for my claim for personal injury from an accident I had at work . From the first time I spoke to Anthony he listened to what I had to say and has advised me through my claim from start to finish . I've now got settlement for my injury and am pleased with the outcome. Would definitely recommend anyone to use Macks.

9 May 2023
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Reply from Macks Solicitors

Thank you for taking the time to leave our team a review. We are pleased Anthony was able to help you get an outcome you are pleased with.

Rated 5 out of 5 stars

Great Support

Would like to thank Rebecca Montague and her team for their professionalism and hard work throughout my experience. A great level of consideration and empathy was shown all the way. I would have no problem in highly recommending Macks Solicitors to anyone in need of their services

17 March 2023
Unprompted review
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Reply from Macks Solicitors

Thank you for taking the time to leave us a review. We are pleased Rebecca and the team were able to help.

Rated 5 out of 5 stars

Absolutely over the moon with Macks

Absolutely over the moon with Macks, Rebecca and Winnie have bent over backwards for me. Great company.

5 April 2023
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Reply from Macks Solicitors

We are please our team were able to help! Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

1st class service

Like most of macks clients, I was recommend, after finding out my personal injury claim,, was sold by my insurers to a large law firm in London.
Trying to speak to them was impossible. I was recommended to phone Macks, the moment I spoke to Frank I felt a weight had been lifted of my shoulders, himself and janye, took me through the personal injury process, and put me at ease. Throughout the process, from start to finish, I received nothing but professionalism I was regularly updated how my claim was progressing.
I would not use any other Solicitors and would not hesitate to recomend anyone to use them for any legal needs.
Thank you Andrew Hughes

29 March 2023
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Reply from Macks Solicitors

Thank you for taking the time to leave us a review. We are happy Frank and the team were able to put you at ease.

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