Watson Woodhouse Solicitors Reviews 347

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and kindness, making interactions pleasant and productive. Many people highlight the excellent customer service, noting the team's efficiency, clear communication, and dedication to keeping them informed throughout various processes, such as property sales and purchases. The service provided is often described as outstanding, with consumers appreciating the quick response times and the smooth, supportive experience. However, some customers also noted significant dissatisfaction with the service, citing poor communication and a lack of follow-up. A few other people also felt that the staff were unprofessional and that the company did not care about their cases, leading to a negative experience.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise the professionalism, empathy, and... See more

Service

Consumers generally express satisfaction with the service provided, often highlighting professionalism, quick... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight excellent... See more

Based on these reviews

Rated 5 out of 5 stars

Watson Woodhouse looked after the sale of one house and the purchase of another. It was an excellent service. Alisha Stevenson made what is normally a stressful situation bearable with her profession... See more

Company replied

Rated 5 out of 5 stars

Brilliant customer service from start to finish! We were kept up to date throughout the whole process and everything went through seamlessly. This is the second time my family have used this company,... See more

Company replied

Rated 5 out of 5 stars

We used Watson Woodhouse for the sale of our home and purchase of our new bungalow. We would like to thank Katie Gibson, Jackie Howard and Livvie-Mae Pruden for all their help and support during this... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic from start to finish! If you have a landlord that is hell bent on making things difficult for you, and or have been victim of a retaliatory eviction these are the guys to go thro... See more

Company replied


Company details

  1. Criminal Justice Attorney
  2. Civil Law Attorney
  3. Family Law Attorney
  4. Law Firm
  5. Personal Injury Attorney
  6. Real Estate Attorney

Written by the company

Watson Woodhouse Solicitors specialise in “LEGAL AID” areas of law with particular emphasis on helping vulnerable clients in ; Criminal Defence Civil Claims and Complaints Housing Law Family Law Mental Health Law We also have a specialist Conveyancing Department and Employment Law, although this is private work; commercially paid and not legal aided. OUR AIM: is to be the leading law firm in the North East delivering “Justice for the people”. We provide legal support to people who are in receipt of a low income, benefits or are considered to be vulnerable. We do this by listening, understanding the personal impact on you and your family, and advising on the best outcomes for your legal problems. We really are changing lives through integrity and trust. To ensure we’re accessible to those in greatest need, you’ll find us on your local high street, not fancy industrial parks or office buildings, we have 9 local offices across Middlesbrough, Redcar, Stockton-on-Tees, Darlington, Northallerton and Harrogate.

MACKS SOLICITORS

Written by the company

Personal Injury specialists since 1995
- we're committed to securing the best outcome for our clients, and life changing settlements
As our reputation has grown so have our Departments, across :
- Family / Wills & Probate / Property / Employment too.

Contact info

4.2

Great

TrustScore 4 out of 5

347 reviews

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1-star

Replied to 83% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY! The worst communication I have ever experienced from a company! They don’t care about you or the dream family home you are buying. They told us the purchase of our new family home was delayed due to contracts with another company. Two months down the line this process wasn’t completed and now they want over £600 to complete this after us paying the final invoice that we were told
On two occasions included all fees for the services that had been provided to us. We are now being threatened after 4 months and told if we don’t pay this our home isn’t in our name. I repeat again DONT USE THIS COMPANY! utter waste of time and money. And not what you expect from a “local” company

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Was very happy and satisfied

Was very happy and satisfied, lovely lady first time meeting would highly recommend

5 February 2026
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for leaving our team a review.

Rated 1 out of 5 stars

Worst solicitors ever.gave wrong…

Worst solicitors ever.gave wrong advice.seems they were working for the other side.no follow ups.seem not to care how this affects peoples lives.will never use them ever again.

16 March 2026
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for your feedback. This is not the level of service we are usually known for. If you have further details in relation to this, please contact us directly so that we can review the matter thoroughly.

If you could please email info@watsonwoodhouse.co.uk with further information relating to your experience then we will look into the matter.

Rated 5 out of 5 stars

Staff were lovely from start to…

Staff were lovely from start to finish.Answered messages straight away.I will be recommending them to my friends.Also cheaper than other solicitor

20 February 2026
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for leaving our team a review. We are happy they were able to help.

Rated 1 out of 5 stars

Family law at its worst!!!

Where do I even start, changing solicitors twice within a year to be told nearly at the end of my case they can’t represent me anymore.. totally incompetent but they made sure they took all the money off my legal aid certificate thought made sure they got paid for the pointless work they did carry out. Was told but the unprofessional staff they didn’t have the staffing to finalise which is probably rubbish with a form of this size. Absolute joke of a company and defiantly wouldn’t use them for family law full stop!! This was the Middlesbrough office. I have made a complaint heard nothing back they are not interested in anything accept taking your money. I was even refused my legal aid certificate until the said staff member went to her boss. It’s mine they can’t do that. Let’s just say I had it within 10 minutes but I’m not allowed it I was told abruptly! Have all emails to prove what I’m saying! After I’ve seen Watson woodhouse reply I have actually complained through the correct procedures and not heard a single thing off them till this reply today!

12 January 2026
Unprompted review
Watson Woodhouse Solicitors logo

Reply from Watson Woodhouse Solicitors

Thank you for your feedback. This is not the level of service we are usually known for. If you have further details in relation to this, please contact us directly so that we can review the matter thoroughly.

If you could please email info@watsonwoodhouse.co.uk with further information relating to your experience then we will look into the matter.

Rated 5 out of 5 stars

First visit to Stockton office

First visit to Stockton office, excellent Customer Service, Ben Ballantyne assisted with the help I needed very efficiently, he went over and above to help, will be my number 1 choice in my future dealings in Business, reception staff also excellent.

3 February 2026
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for leaving Ben and the Stockton office a review. We are pleased they went above and beyond to help.

Rated 5 out of 5 stars

This is the third time I have used…

This is the third time I have used Watson Woodhouse Solicitors regarding property purchase and sale. Feel very confident with them, first class service at a very competitive price.

28 January 2026
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for leaving our conveyancing team a review. We are pleased they were able to help on all three occasions.

Rated 5 out of 5 stars

Exceptional attension to detail and…

Exceptional attention to detail and fast turnaround for my property transaction.
Very please with the service and quick communication to complete transaction.

13 February 2025
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for leaving our property team a review. We are pleased they were able to help.

Rated 5 out of 5 stars

Property sale

They helped me sell my property and I had no issues. The progress was very straightforward and they kept me updated throughout.

6 January 2026
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for leaving our conveyancing team a review. We are happy they were able to help you with your sale.

Rated 5 out of 5 stars

Good service

Good service
It was my first time buying a property Alisha Stevenson was very helpful also she was really responsive and professional

17 December 2025
Unprompted review
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Reply from Watson Woodhouse Solicitors

Congratulations on your new home! Thank you for leaving Alisha Stevenson.

Rated 5 out of 5 stars

Excellent experience with this firm.

We used this company for an article 2 inquest that was held over an 8 day period after being prepared for for over 3 years. Our solicitor was Lois Hepworth and she was amazing. She was so supportive and informative of the process as we had no knowledge of them and how they work. She was also very sensitive to us and comforting and it has been a pleasure to have her on our legal team. Herself and our barrister Ffyon Reilly helped us with such a difficult time and they made it easier by being lovely women and amazing at their job. I would not hesitate to use this firm again and would recommend them in a heartbeat, especially Lois. Thank you again for all your hard work and help.

24 November 2025
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for leaving Lois a review. We are happy she was able to help.

Rated 5 out of 5 stars

Excellent service

Watson Woodhouse looked after the sale of one house and the purchase of another. It was an excellent service. Alisha Stevenson made what is normally a stressful situation bearable with her professionalism. She is easy to talk to,
She made herself available when she could and always returned a call when she couldn't. Good value for money.

5 December 2025
Unprompted review
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Reply from Watson Woodhouse Solicitors

Congratulations on your new home! Thank you for leaving Alisha a review. We are happy she was able to make a stressful situation bearable.

Rated 5 out of 5 stars

Excellent service

I have just used Watson Woodhouse for my conveyancing in my recent house sale. It was a total of 3 months from 1st hitting the market to completion and key handover. The services provided by Katie Gibson and Livvie Pruden were exceptional, keeping me in the loop and updated. 🌟🌟🌟🌟🌟services.

5 December 2025
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for leaving Katie and Livvie a review. We are happy they were able to help with your house sale.

Rated 5 out of 5 stars

Great staff, great service.

Alisha Stevenson has just dealt with the sale of a property for me, even though it took a long time to complete this was not down to Alisha, l found her very professional and thorough, she is also punctual on answering all emails, l have used Watson and Woodhouse many times in the past and would highly recommend them, great staff, great service.

21 November 2025
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for leaving Alisha a review. We are happy she could help with the sale of your property.

Rated 5 out of 5 stars

Sarah

Sarah, Kirsty & Laura have helped me through the hardest time of my life. Their attention to detail, professionalism, empathy and kindness will be something that will stick with me forever.
At the beginning of my case, Sarah was still training and I have watched her turn into the most fantastic solicitor that the North East has ever seen. Her work ethic is shown through the results she achieved for clients.
Kirsty has been faultless throughout and her support and genuine care for me as a human being never went unnoticed.
Watson Woodhouse will be a solicitors that I continue to recommend to anybody I cross paths with and I cannot fault a single instance throughout the 4 years I have been a client.
Many thanks as always guys, it has been an absolute pleasure.

14 November 2025
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for leaving our team a review. We are pleased Sarah, Kirsty and Laura were able to help you through a difficult time.

Rated 5 out of 5 stars

Absolutely outstanding performance

Absolutely outstanding performance! If you are buying or selling a house, you need Watson and Woodhouse to do the conveyancing for you. Alisha Stevenson acted on my behalf for the purchase of my home and she completed the work in five weeks! Every other solicitor I approached said it would take twelve to sixteen weeks! I cannot say thank you enough times. Excellent communication. Excellent documentation. Excellent work. I highly recommend Watson and Woodhouse if you are considering buying or selling your house.

16 October 2025
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for leaving Alisha a review, we are pleased she was able to help with your purchase. Congratulations on your new home!

Rated 5 out of 5 stars

Highly Recommended Conveyancing Services

I couldn’t have asked for a better experience with Watson Woodhouse for the conveyancing of my new home! Alisha Stevenson was not only professional but also incredibly friendly, keeping me informed at every stage. The entire process was smooth and stress-free. I wholeheartedly recommend their services!

4 November 2025
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for leaving Alisha a review. Congratulations on your new home!

Rated 5 out of 5 stars

We used Watson Woodhouse for the sale…

We used Watson Woodhouse for the sale of our home and purchase of our new bungalow. We would like to thank Katie Gibson, Jackie Howard and Livvie-Mae Pruden for all their help and support during this long process which was delayed by an issue with our vendor’s solicitors. The ladies acted with patience and kindness and were totally professional at all times. Thank you all so much.

9 October 2025
Unprompted review
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Reply from Watson Woodhouse Solicitors

Congratulations on your new home! Thank you for leaving Katie, Jackie and Livvie-Mae a review. We are pleased they were able to help you.

Rated 5 out of 5 stars

Great Experience from beginning to end.

Had fantastic help from start to finish, would highly recommend. All the team were amazing, special thanks to Sarah Smith, nothing was ever too much trouble.

18 September 2025
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for leaving Sarah and the team a review. We are happy we were able to help.

Rated 5 out of 5 stars

My experience with Watson Woodhouse

My experience with Watson Woodhouse, Sarah Smith especially was outstanding. Sarah listened to me and give nothing but reassurance throughout my case. Visiting the Middlesbrough office for meetings at times, I was welcomed with a lovely reception. Having not being involved with a solicitor before I was scared but I will forever be grateful for this period of having the help and guidance of Sarah and the firm. She made it clear not only of the positives throughout the case but also what negative results that could occur so I wasn’t given false hope.
Thank you!

16 September 2025
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for leaving Sarah and the team a review. We are happy she was able to reassure and help you.

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