McDonald’s Reviews 2,705

TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Evaluating 334 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the products, often finding them to be of poor quality, with issues like cold food, incorrect items, or unappetizing flavors. Customers also frequently encountered problems with their orders, including missing items, long waits, and general inaccuracies. The service and staff were often described as unhelpful, rude, or unprofessional, leading to frustrating interactions. Some people were dissatisfied with the cleanliness of the restaurants and the lack of healthy options on the menu. Additionally, a few reviewers mentioned issues with the unavailability of certain items, such as ice cream or specific seasonal offerings.

What people talk about most

Product

People report negative experiences with the product. Many customers express dissatisfaction with the quality... See more

Quality

Customers consistently note negative experiences with quality. Many reviewers report issues with food being... See more

Service

Consumers find service to be negative, with many reporting issues such as long wait times, slow service, and... See more

Staff

Clients share negative opinions on staff. Many reviewers report staff being rude, ignorant, and... See more

Order

Users describe negative interactions with order. Many customers report issues like incomplete orders, missing... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Been to Cleethorpes seafront Macdonalds and was very disappointed every other time it has been clean and tidy i could nt even say it was full. The floor was absolute tip tables were messy and the mes... See more

Rated 2 out of 5 stars

I don’t eat at McDonald’s that often when I do the food is not gormet but okay… what I hate and find unreasonable is when they take my money promising a vanilla milkshake but deliver a flavour - be it... See more

Rated 2 out of 5 stars

Ordered a chocolate sundae at New Plymouth Mc Donalds. Chocolate sauce was in bottom of container. None on top where it should be. Ice cream was no longer soft serve but mostly liquid like a thicksha... See more

Rated 1 out of 5 stars

You guys should bring back the southwest salads because that was the only good thing on the menu. Your burgers are nasty skinny barely any meat It's more bread than anything. If I wanted a burger that... See more


1.6

Bad

TrustScore 1.5 out of 5

3K reviews

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Rated 1 out of 5 stars

⚠️ ‼️ WARNING MCDONALDS TOXIC

⚠️ ‼️ WARNING. Had a Bigmac after not eating McDonalds for some years. It was pathetic. Even though it was always unhealthy, at least the meat Patti’s were quite reasonable in size. This time though, the meat patties were a joke. Small, thin and terrible. The “burger” was mostly bread. So bad and still super unhealthy. Never again. Terrible. Stay away😩‼️

5 January 2026
Unprompted review
Rated 1 out of 5 stars

Bad service

Sleaford branch. I ordered a breakfast meal plus I wanted just 2 piece of sausage pate for my grandson who does not eat bread, with a strawberry milkshake, they charged me 7 pounds plus for this meal, I was not over happy about this as they normally just charge for 2 pcs of sausage, anyway after waiting a long time my order came, I returned to my car, to have my breakfast only to find it was nearly cold, I couldn't bring myself to go back and complain, I throw it in the bin, we all know what happens when you complain. SIGNED unhappy customer.

3 January 2026
Unprompted review
Rated 1 out of 5 stars

Trafford retail McDonald’s

Trafford retail McDonald’s

How worse could this place become????

I have vowed never to return to this place my daughter wanted something, ignoring my protests,

This place regularly runs out of milk ( allegedly ) . So no surprise today when again no milk. Shakes, Mac flurry and believe it or not no cappuccino !!!!!

So after the usual, we queue up and wait, 11mins to be precise for them to serve two , Yes Two drive through customers,

We arrive at collection point to be told to park up. AGAIN!!!!

Another five minutes

This just for a Big Mac and coke , this MacDonald’s in my opinion the worst branch in the UK, and prove it consistently.

Once again a massive thumbs down for Macdonalds Trafford Retail Park branch.

I would award minus stars but there is no facility

Yours

One very puzzled and angry customer

1 January 2026
Unprompted review
Rated 1 out of 5 stars

1 is generous for for Raunds site at…

1 is generous for for Raunds site at Wellingborough road , awful service , complaints made every time entered shop , really needs management to get inside a look at what is going on or close it . Manager refused to come to counter to speak with me when I am owed a refund . How is this service !!

31 December 2025
Unprompted review
Rated 1 out of 5 stars

The meals and service was ok

The meals and service was ok. The kids were having so much fun that we had more orders and spent rather a lot. I assumed 2hrs parking as other adjoined places did and I didn't see any other signs, I assume they are there, but it was dusk, cold and I think raining.
However the allowed time should be clearly displayed IN STORE. I will pay £50 but as I WILL NEVER AGAIN USE MacD I will soon save the fine and more! (and be a little healthier}

12 December 2025
Unprompted review
Rated 3 out of 5 stars

Stopped selling fish fingers

Stopped selling fish fingers, when my children can't have the nuggets,they had the fish fingers or fish bites as a treat,now all they can have is the chips.this was the vegetarian option for kids,my daughter fuming its a fish burger now lol

28 December 2025
Unprompted review
Rated 3 out of 5 stars

Different bags at different times??

i bought two double cheese burgers and a mcchicken, and recieved a bag with my sauces the napkins and the mcchicken. Now im not mad at missing food, im just lowkey confused on why it wasnt in the same bag?? Like i work food service and i get waiting for it all to be done, but different bags at different times is lowkey kinda nuts lol

26 December 2025
Unprompted review
Rated 1 out of 5 stars

The new big Tasty HA HA

The new big Tasty , well the only thing Big about it is the f... cost of it , it now comes in a small bun and one spoon of lettuce , this was the only thing worth having and now its ruined , screw u macdonalds im off to burger king at £10.23 for a BT your just not worth it !!!

24 December 2025
Unprompted review
Rated 1 out of 5 stars

Bring southwest salads

You guys should bring back the southwest salads because that was the only good thing on the menu. Your burgers are nasty skinny barely any meat It's more bread than anything. If I wanted a burger that barely tasted like meat I would just grab 2 buns and make them at home.The chicken nuggets are flavorless. No wonder you guys lose customers you guys lose them because you guys take all the seasonal items that are actually good like the popcorn chicken, the spicy chicken nuggets which actually had flavor....

23 December 2025
Unprompted review
Rated 3 out of 5 stars

No milk😔

They were out of milk! And I was in desperate need of coffee. I am so disappointed. But it was probably a Christmas rush… Im still upset

24 December 2025
Unprompted review
Rated 1 out of 5 stars

Curry dips missing

I bought a sharing at Eastbourne Mcdonald's (3 curry dips). When I got on the train back. I notice the dips where missing, which annoying. I couldn't go back for them, because it was Christmas eve, & I had a long jouney home. (Where train finish early)!

24 December 2025
Unprompted review
Rated 1 out of 5 stars

McDonalds in Noble, OK

We entered the McDonalds in Noble, OK, and it was not busy inside. The order was completed at the counter at Noon. 25 minutes later, we were still waiting. I went to the counter to get a refund and the counter person said I would have to wait for a manager. About 5 minutes later a manager came and asked what he could do for me and I explained how long I had been waiting and just wanted my money refunded. He said to hold on and left. About a minute later he returned with my order. I said I just wanted my money back and he replied, “there’s your meal” and left again. We went to a table and tried to eat the cold, greasy burger and cold fries. I did not want to get into it with the manager, so we just trashed our meal into the waist bin and left. The meal was just not worth eating or standing by to insist on a refund. I complained to the corporate phone number, and they said I must contact the restaurant manager directly. I explained this already to the person and they said this was the only option. I won’t be back.

18 December 2025
Unprompted review

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