I reported an issue with one of our environmental cameras at 10:00am, i received a phone call at 12:15 advising situation was resolved. Great Service as always from M247!
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Every service has issues, but what matters is how they solved. M247 did a great job solving mine. After new Leased Line instillation we realised that speed wasn't what it supposed to be. Wit... See more
Company replied
Helena Westall fixed all my problems. She has been essential to me working with M247 over the last couple of months. I've been given incorrect information and even an install was being processed mas... See more
Company replied
Damian & Curtis (engineers) today completed a switch over from our radio line to fibre (including a failover). Brilliant service from both, explained everything and ensured the transition was s... See more
Company replied
Company details
- Telecommunications Service Provider
- Cloud Computing Service
- Cloud Storage Service
- Internet Service Provider
- Phone and Internet Service
About Convergence Group (Wireless) Networks Limited
Written by the company
M247 is a global technology partner specialising in the delivery of cloud, unified communications and connectivity solutions.
Through smarter cloud technology, faster connectivity, and stronger infrastructure we bring together service innovation and robust technology partnerships.
We believe in transforming businesses through intelligent and tailored technological solutions.
VISIT OUR WEBSITE GET IN TOUCH M247: Your technology partner for growthContact info
Turing House, Archway 5, M15 5RL, Manchester, United Kingdom
- 0808 253 6562
- sales@m247.com
- www.m247.com
4.8
Excellent
386 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Curtis and Ryan did a really good job…
Curtis and Ryan did a really good job today. Really respectful and polite, would highly recommend them!
18 December 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Dear Eduard,
Thank you for sharing your feedback about your amazing experience with our Field Engineers, Curtis and Ryan. We really appreciate your feedback!
We’re delighted to hear that they did such a great job, were respectful and polite, and that you would highly recommend them.
We’ll be sure to share your kind words with Curtis and Ryan, they truly are an invaluable part of our team. If there’s anything more we can assist you with, please don’t hesitate to reach out.
Kind regards, M247
Thank you Curtis & Ryan
Ryan & Curtis are very good at their jobs, give them a raise, good work on office 😁
18 December 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Jayden,
Thank you for your kind words and positive feedback about Ryan and Curtis! We are thrilled to hear that they provided exceptional support and left such a strong, positive impression.
We'll be sure to pass along your positive feedback to both Ryan and Curtis. Knowing that their hard work is recognised and appreciated means a lot to them and to our entire team.
Please don't hesitate to reach out to us if you need anything further. We're always here to assist you.
Thank you again for choosing M247.
Kind regards, M247
Ryan and Curtis
Ryan and Curtis, what two lovely polite guys!!
Get the job done and dusted no time wasters
5* !!!
18 December 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Ellis,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your positive experience with our Field Engineers, Ryan and Curtis.
We are delighted to hear that they exceeded your expectations and efficiently and promptly got the job done. Your kind words mean a lot to us and are a great motivation for our team. We’ll be sure to share your comments with Ryan and Curtis.
Please don’t hesitate to reach out to us if you need anything else.
Kind regards, M247
Curtis + Ryan did a great job
Curtis + Ryan did a great job, would be happy to work with this company again as they have made a great impression.
18 December 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Isy,
Thank you for sharing your feedback about your amazing experience with our Field Engineers, Curtis and Ryan. We really appreciate you taking the time to let us know.
We are so glad to hear they did a great job and made such a positive impression! They’re a true asset to our team and a shining example of the kind of service we strive to provide.
Your kind words mean a lot to us and we’ll be sure to share your comments with them.
If there’s anything more we can assist you with, please don’t hesitate to reach out.
Thank you again for choosing M247.
Kind regards, M247
Spot on job from Curtis and Ryan!
Spot on job from Curtis and Ryan today! Two great guys, very friendly and efficient. Got the job done quickly, kept it clean, and were so polite the whole way through. Would be very happy to work this these guys again!
18 December 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Yas,
Thank you for your kind review! It’s fantastic to hear that our Field Engineers, Curtis and Ryan, made such a positive impression. We’re thrilled to know that they exceeded your expectations by being so friendly, efficient, and polite throughout the entire process. It’s great to hear that they completed the job quickly and kept the area clean. They truly are great guys and a valued asset to our team!
It’s always encouraging to know that our team is making a positive impact and providing top-notch customer support! We’ll be sure to pass along your kind words to Curtis and Ryan.
Please don’t hesitate to contact us if you have any further needs.
Kind regards, M247
Thanks to Patrick for getting our…
Thanks to Patrick for getting our request sorted first time, I have dealt with Patrick before and find him to be both courteous and knowledgeable always a pleasure to deal with
17 December 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Stephen,
Thank you for your kind words about our Network Engineer, Patrick. We are delighted to hear that he was able to resolve your issue efficiently and courteously.
It's always rewarding to know that our team is making a positive impact on our customers. We'll be sure to share your feedback with Patrick!
Please don’t hesitate to contact us if you have any further questions or concerns.
Thank you again for choosing M247.
Best regards, M247
Prompt service from Owais
Prompt service from Owais. Who responded to a last minute request for assistance.
17 December 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Dear Andy,
Thank you so much for your feedback! We are thrilled to hear about your positive experience with Owais and that he was able to assist you promptly with your last-minute request.
Your input is greatly valued, and we’ll be sure to share your kind words with Owais. He’s a true asset to our team!
If there’s anything we can assist you with in the future, please don’t hesitate to reach out.
Thank you again for choosing M247.
Best regards, M247
Great Service
Curtis and Joe were amazing! They ensured works were completed quickly without causing any intrusion! Excellent service!
6 December 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Dear Ruheen
Thank you for sharing your feedback about your amazing experience with our Field Engineers, Curtis and Joseph. We really appreciate your feedback!
We are so glad to hear they did a great job and were quick and efficient. Their commitment to delivering exceptional support is commendable. We'll be sure to pass along your kind words.
We are grateful for your business and remain committed to providing outstanding service. Please don't hesitate to contact us if you have any further needs.
Kind regards, M247
Damian was very efficient and explained…
Damian was very efficient and explained the issues very effectively.
4 December 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Dear Georgia,
Thank you for taking the time to share your positive feedback!
We're pleased to hear that Damian provided excellent service, efficiently addressing your concerns and leaving a positive impression.
We will certainly share your kind words with him.
Please don't hesitate to contact us if you need any further assistance. We look forward to serving you again in the future.
Thank you for choosing M247.
Best regards, M247
Top customer support!
Top customer support!
We were a bit skeptical about having to contact M247 support for changes in our network, but after dealing with Cade and seeing how quickly he resolved our request, we now know we made the right choice.
28 November 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Dear Joaquin,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your positive experience with our Connect team and our Network Engineer, Cade.
We’re delighted to hear that they provided top-notch customer support! Cade’s quick resolution of your request is a testament to his skills and dedication.
We’ll be sure to share your kind words with Cade. He’s a true asset to our team and a shining example of the kind of service we strive to provide.
Please don’t hesitate to reach out if you need anything further.
Thank you again for choosing M247.
Kind regards, M247
I have contacted on behalf on my…
I have contacted on behalf on my company. Send a email to m247 customer service. Alistair contacted me and resolved the issue.
He's good knowledgeable person, answer all my question and resolved my issue.
14 November 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Vijay,
Thank you for sharing your positive feedback about Alistair. We are delighted to hear that he provided exceptional service and resolved your issue promptly.
It's always encouraging to know that our team is making a positive impact. We'll be sure to share your kind words with Alistair.
Please don't hesitate to reach out if you need anything else.
Thank you for choosing M247!
Best regards,
M247
Hotel Operator speed of response
As an Hotel Operator speed of response from support team is vital to us, in this instance Olaoluwa Onabowale response was fast and efficient.
25 November 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Dear Olivier,
Thank you for your kind words about our Network Engineer Olaoluwa Onabowale. Your feedback means a lot to us and we are happy to hear that he provided fast and efficient support.
We'll be sure to share your positive feedback with him.
Please don't hesitate to let us know if there's anything else we can assist you with.
Thank you for choosing M247!
Best regards, M247
Damian
Damian did Great service.
Very professional and friendly.
Great willingness to help
27 November 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Dear Ibrahim,
Thank you for your review! We're thrilled to hear that you had such a positive experience with our Field Engineer, Damian. His professionalism, friendliness, and willingness to go the extra mile are commendable.
We'll be sure to share your positive feedback with Damian. Please don't hesitate to contact us if you have any further questions or require additional assistance.
Thank you for choosing M247.
Best regards, M247
After a long 9 months …..
After a long 9 months of discussions between M247 and the building landlords, we finally have internet installed. Ryan Meredith and Callum Gratton were diligent, ensuring everything was set up properly. They were very clean and tidy, taking the time to clean up after themselves and leave the workspace in excellent condition. Not only were they professional in their approach, but also polite and friendly throughout the process. It was clear they take pride in their work and aimed to deliver the best possible service. A real credit to their team!
22 November 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Dear Loiuse,
Thank you for your kind review! We are thrilled to hear that Ryan and Callum exceeded your expectations during your recent internet installation.
We are especially pleased to know that they were not only efficient and professional but also friendly and courteous. It's clear they take pride in their work, and we are proud to have them on our team.
Your positive feedback will be shared with them directly.
If you need anything further, please don't hesitate to contact us.
Thank you again for choosing M247.
Best regards, M247
Thank you very good Service
14 November 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Dear Ania,
Thank you for your kind words. We are delighted to hear that you had a positive experience with M247.
Your feedback motivates us to continue providing excellent service.
Please don't hesitate to reach out if you need anything else.
Best regards, M247
Thanks Ana
Thanks Ana - for going above and beyond in delivering timely support to myself and the company I work for.
12 November 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Dear Momen,
Thank you for taking the time to share your feedback. We truly appreciate it!
We’re delighted to hear that Ana Maria exceeded expectations by providing prompt and exceptional support to you and your company. We have passed on your kind words to her, and she was thrilled. Your recognition of her dedication means a lot.
Should you need any further assistance or have questions, please don’t hesitate to get in touch. Thank you again for your trust in M247!
Best regards, M247
Curtis
Curtis, the network engineer from M247, came to replace the old Metronet router at our SCC data centre. He demonstrated expertise of physical replacement and completed the job efficiently, making the entire process quick and smooth without any service interruptions.
6 November 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Thank you, Sham, for your feedback! We truly appreciate you taking the time to share your experience.
We’re thrilled to hear about your positive interaction with our Field Engineer, Curtis, during the replacement of the Metronet router at your SCC Data Centre. It’s wonderful to know that his expertise and efficiency ensured a seamless, quick, and smooth process with no service interruptions.
Your feedback is greatly valued, and we’ll make sure to pass along your kind words to Curtis, he’s a true asset to our team!
If there’s anything we can assist you with in the future, please don’t hesitate to reach out.
Thank you for choosing M247.
Best regards, M247
Massive thanks to Lee, Ash and Rob
Massive thanks to Lee, Ash and Rob for helping us install our internet connection in such short timeframe. Despite all the hurdles and going overtime, they didn’t stop until the job was done.
4 November 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Dear Jolina,
Thank you for sharing your positive feedback about your recent experience with our Network Engineer, Robert, and Field Engineers, Lee and Ashley.
We are delighted to hear that they exceeded your expectations by completing your internet installation promptly and ensuring everything met your satisfaction. Their dedication and perseverance even when facing hurdles and challenges truly reflect their commitment to exceptional service.
Your kind words mean a lot to us! We’ll be sure to share your comments with them.
Thank you again for choosing M247. Should you have any further questions or need assistance, please don’t hesitate to reach out.
Best regards, M247
Superb Support….Again
This is the second time within weeks where I have required support - Andrew Coulston again delivered a solution very quickly, my clients were not even aware of an issue because the support was provided and the solution given within an hour.
Andrew is a credit to M247 and knowing that he provides support gives me a lot of confidence.
6 November 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Andrew,
Thank you for sharing your feedback about your recent experience with M247. We're thrilled to hear that Andrew once again provided exceptional service, swiftly resolving your issue within an hour. Your clients' seamless experience is a testament to his dedication and expertise.
We're grateful for your kind words about Andrew and his valuable contributions to our team. We'll be sure to share your positive feedback with him.
Please don't hesitate to reach out if you need anything further.
Thank you for choosing M247!
Best regards,
M247
New internet connection in Manchester
we are in the process of a opening a new buiding in Manchester and getting an internet connection was proving hard, untill we asked Helena in M247 to help out. Working with her and the provisioning team made the whole process simple and fast.
1 November 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Dear Bill,
Thank you so much for your positive feedback! We truly appreciate you taking the time to share your thoughts.
We are delighted to hear that Helena was able to assist in getting the internet connection set up in your new building. It’s great to know that our Provisioning team, including Helena, went above and beyond to make the process seamless and efficient for you.
We have passed along your feedback to Helena, and she was thrilled to hear it. Your kind words will also be shared with the entire team.
If you ever need further assistance or have any questions, please don’t hesitate to reach out.
Thank you once again for your trust in M247!
Best regards,
M247
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