I ordered two lots of identical sandals (Timberland). The first order was a test, since I had slight doubts about the company. The second I ordered because the first order had been problem free. If... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lyst is very robust in the offerings. I can get any item I look for from writing materials to household, clothes shoes etc unlike other such apps. The only issue I have is that Lyst sometimes lo... See more
Company replied
Very kind and polite and considerate customer service.. Always very helpful and never turn their back on urs unless u r resolved in ur query or problem u r afraid to solve .. For myself I can never... See more
Company replied
Awesome. It give a very good idea which company has a lowest price in luxury clothing. Since, I'm a chip guy. LOL and allwayes looking for lowest price, LYST is my number one choice, even they notify... See more
Company replied
Company details
About Lyst
Written by the company
For brands and stores, our goal is to power success online. We drive meaningful direct sales within a highly trusted brand environment.
Lyst operates an inventory free platform and uses a data engine to provide each customer with a personalised shopping experience. Orders are fulfilled directly by the brands and stores which partner with Lyst.
Contact info
The Minster Building, 21 Mincing Ln, EC3R 7AG, London, United Kingdom
- customercare@ly.st
- www.lyst.com
4.0
Great
4K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You have good prices
13 June 2025
Reply from Lyst
Hey Eric, thanks for the 5-star rating!
We appreciate you noticing our prices. We're happy to hear that you find them to be good, and we appreciate for your feedback.
Happy Shopping - Lyst
Great if you’re looking for bargain…
Great if you’re looking for bargain prices for top brands. Fantastic
1 June 2025
Reply from Lyst
Hey there, thanks for the great review!
We're happy to hear that you had a fantastic experience finding top brands at bargain prices. Thank you for sharing your positive experience.
Happy Shopping - Lyst
Second time I buyer something went well…
Second time I buyer something went well like the first time!
6 June 2025
Reply from Lyst
Hey Nikos, thanks for the 5 star review!
We're glad to hear that you're having an awesome experience purchasing with Lyst.
Happy shopping! - Lyst
Makes my online shopping a breeze!
4 June 2025
Reply from Lyst
Hey Sammy, thank you for your awesome review!
We're glad to hear that your online shopping experience with Lyst was smooth and easy. This is exactly what we aim for.
Happy shopping! - Lyst
Excellent customer service
There was a problem with my order on the Lyst end, but they took care of it promptly and completely to my satisfaction!
28 May 2025
Unprompted review
Reply from Lyst
Hey Cheryl, thanks for the 5-star rating!
We're happy to hear that we resolved the order issue to your satisfaction!
We welcome you back soon to shop with us- Lyst.
I love this app
I love this app , always a fantastic selection of all brands and products always on sale
30 May 2025
Reply from Lyst
Hey Martin, thanks for the amazing feedback!
We're happy to hear you love the fantastic selection and sales while using Lyst.
Happy Shopping - Lyst.
shoes never came took money out my…
shoes never came took money out my account never gave it back after saying it was refunded to my account
29 May 2025
Unprompted review
Reply from Lyst
Hi there, I am sorry to hear that your order failed and you haven't received your refund.
Kindly contact us via customercare@ly.st so we can further assist you regarding the status of your order.
Looking forward to your email! - Lyst
Luis wallet above and beyond
Luis was excellent and was able to resolve my issue quickly - even though there was a price increase on the third party site, he arranged for Lyst to do a one time adjustment to honor the price advertised…great service and will do business again!
27 May 2025
Unprompted review
Reply from Lyst
Hey EJ, thank you for your awesome review!
We're glad to hear that Luis was able to provide you excellent assistance in resolving the issue.
Happy shopping! Lyst
Scam!
You took money out of my account for an order I didn't make. Then couldn't provide any proof of that order when I asked for it.
Excuses after excuses or just not replying to emails and when you did just constantly repeating yourselves about "the order" I'd apparently made. Had to get my bank to freeze all payments from you and open up an investigation just do I could get my money back.
11 May 2025
Unprompted review
Reply from Lyst
Hi Amanda! We understand your frustration regarding the unauthorized charge and lack of order information.
We've taken steps to investigate this issue, but unable to find any contact from you. May you kindly reach out to us via customercare@ly.st, so we can further assist.
Thank you - Lyst
Reply from Lyst
Hey there, thanks for your 5-star rating!
We're happy to hear that we could assist you in getting what you needed.
Happy shopping! - Lyst
Awesome
Awesome. It give a very good idea which company has a lowest price in luxury clothing. Since, I'm a chip guy. LOL and allwayes looking for lowest price, LYST is my number one choice, even they notifying me if prices are dropped or went on sales on my favorite items. Awesome job everyone at LYST. Cheers from Southern Ontario,Canada
20 May 2025
Reply from Lyst
Hey Allie, Thank you for the great feedback!
We're so glad Lyst helps you find the best luxury fashion deals at the lowest prices—perfect for a savvy shopper like yourself. It's awesome to hear that our sale alerts and price tracking are working well for you.
Happy shopping! - Lyst
Everything went well with my order!
12 May 2025
Reply from Lyst
Hey Lawrence, thank you for your review!
We're glad everything went well with your order.
Happy shopping! - Lyst
The best site
17 May 2025
Reply from Lyst
Hey Walter, thanks for the awesome review!
We're happy to know you're enjoying shopping with Lyst.
Happy Shopping! - Lyst
The items were very well packaged.
The items were very well packaged.
I have already placed a few orders on your website, but I had never bothered to write a review regarding your excellent service.
So let me just say that everything went as expected, and thank you once again for your professionalism.
The items were very well packaged, the products arrived perfectly and according to the description.
Excellent Service.
Highly Recommended.
Many Thanks.
5 Stars 🌟🌟🌟🌟🌟
14 May 2025
Unprompted review
Reply from Lyst
Hey Fahar, thank you for your kind words.
We are thrilled to hear that you were happy with the packaging and the order you received. It is always encouraging to know that our efforts to provide excellent service are appreciated.
We value your continued support and look forward to you shopping with us again in the near future - Lyst
Kao agregator odlićni
13 May 2025
Reply from Lyst
Hey Julia, thank you for your kind words!
We're glad you're satisfied with our service as an aggregator. We'll keep striving to improve!
Happy Shopping - Lyst.
app/website has serious glitches
app/website has serious glitches. filter doesn't work, when filtered for a certain brand, it also shows other brands in the results. not really Lyst's fault id say. more of Senser-another marketplace that shows up on Lyst as well. Sellers aren't authenticated, meaning I'm seeing some counterfeit products. For instance, the same prada hoodies at $1800 in US is listed $3500 on sensor n it shows up on Lyst search.
7 May 2025
Reply from Lyst
Hey Bo, Thanks for your review.
We’re sorry to hear about the glitches you’ve experienced and truly appreciate you flagging this issue. Our team actively works to improve the platform’s functionality, including ensuring search results are accurate and seamless.
One of our trusted agents will be in touch shortly to discuss this further with you, as your feedback is important to us - Lyst
Never had a problem with Lyst
Never had a problem with Lyst
Always check every couple of days for sale items
Great site
30 April 2025
Reply from Lyst
Hey Helen, thanks for your review!
We're thrilled to hear you've had a great experience with Lyst and that you check in regularly for sales.
Happy Shopping - Lyst.
Great products
26 April 2025
Reply from Lyst
Hey Bria, thank you for your review!
We're glad you're enjoying the products on Lyst.
Happy shopping! - Lyst
Maria is great!
Maria handled by order issue super quickly and was so nice and understanding throughout the process. Issue was fixed in a matter of hours and I was very happy with the outcome.
24 April 2025
Unprompted review
Reply from Lyst
Hey Kiki, thanks for the 5-star rating!
We're so glad to hear that you had a positive experience with Maria.
We strive to provide excellent customer service and are happy to hear that your issue was resolved to your satisfaction.
Happy Shopping - Lyst
Very quick and respectful response
Very quick and respectful response
24 April 2025
Unprompted review
Reply from Lyst
Hey there, thanks for your feedback!
We're really glad you're enjoying everything so far.
Happy Shopping! - Lyst
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.