Lyons Davidson Solicitors Reviews 2,526

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 506 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and supportive attitude, often highlighting specific individuals for their excellent service. Many people found the customer service to be exceptional, appreciating the clear communication and regular updates throughout their cases. However, some people were dissatisfied with the response times and the overall speed of their claims, mentioning initial slowness or delays in communication. A few other people also felt that the claim process was not handled effectively, leading to frustration and a lack of progress.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise individual staff members... See more

Claim

Consumers find the claim process to be ambiguous. While some reviewers report positive experiences, praising... See more

Service

Reviewers highlight ambiguous aspects of service, with some praising professional handling, clear... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the professionalism,... See more

Response time

Users describe ambiguous interactions with response times. While some customers praise quick responses,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Nelay Joshi was helpful, courteous and responsive and handled the issue very well. My dealings with Jonathan Calverley, a partner there, were also extremely good. I would have given 5 stars unreserve... See more

Rated 4 out of 5 stars

We were put in touch with Lyon Davidson via our home insurance provider. The service was initially a little slow but once they had processed the information we had provided things the claim started to... See more

Company replied

Rated 5 out of 5 stars

Very grateful for Nelay Joshi, they took the time to help me with a legal matter regarding an unresolved issue with a car tradesman. Nothing was too much trouble. Would happily use this service again... See more

Company replied

Rated 5 out of 5 stars

Recently had a claim processed via Lyon’s Davidson. Process was handled very professionally and the status of the claim well proceeded and updated throughout. Craig who was dealing with the case was v... See more


Company details

  1. Law Firm
  2. Insurance Attorney
  3. Lawyer
  4. Legal Services
  5. Personal Injury Attorney

Written by the company

We have been providing trusted legal services to our clients since 1972. Our innovative approach, unique mix of expertise and tailor-made technology and our approachable and forward-thinking service leads to practical outcomes for our clients. Our core values of communication, commitment, innovation and accessibility underscore everything we do.


Contact info


4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Highly Recommended

My case was handled by Paddy Trouton and I cannot speak highly enough of her. I was fully informed during each step in the process which was much appreciated, as I had not been in the position I was in before. Paddy was professional, understanding, supportive and put me at ease during times of stress and overwhelm.
I can’t fault the communication. I was updated at each stage as well as given expected time frames before next steps which was great.
I felt that I was in good hands all throughout the process and felt well advised.
Paddy’s telephone manner was also something to note, she has a great balance kind, warm all whilst highly professional.

20 March 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Stephanie,

We’re very grateful for your kind feedback. It’s wonderful to hear that Paddy provided such clear communication and consistent support throughout your case, especially during what can be a stressful and unfamiliar process.

We’re particularly pleased that her professionalism, understanding, and warm approach helped put you at ease, and that you felt well informed and in safe hands at every stage.

Thank you for your recommendation - it means a great deal to us.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

5 star

I was in desperate need of a solicitor within days as summoned to court for a driving offence I didn’t commit.
David Olivere at Lyon’s Davidson Solicitors called me within 24 hours, prepared paperwork and arranged for a duty solicitor to attend court with me.
All within a few days I appeared in court and it was withdrawn within a matter of minutes. The stress was completely taken away me have such a professional organisation representing me. I would not hesitate to recommend Lyon’s Davidson solicitors! 5 stars from me!!

17 March 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Mandie,

We’re delighted to hear about your experience. It’s great to know that David acted so quickly to support you during what must have been a very stressful situation, and that everything was handled efficiently leading to such a positive outcome in court.

We’re pleased that his prompt action and professionalism helped put your mind at ease, and we truly appreciate your recommendation and 5-star rating.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Further to sustaining a spinal cord…

Further to sustaining a spinal cord injury from a negligent driver… Kerry and her team could not have been more supportive, compassionate and professional throughout the whole process. Not only did they help me with litigation, they supported my family and made sure that we received the outcome that we deserved. I cannot recommend Lyons Davidson enough, they really did set me up with the best possible start to my recovery journey both personally and professionally, thank you all from the bottom of our hearts.

9 December 2025
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Lynsey,

We sincerely appreciate you sharing your experience with us. We are very sorry to hear about your injury, and we recognise how life-changing this must have been for you and your family.

It means a great deal to know that Kerry and her team were able to provide compassionate and professional support throughout your case, not only with the legal process but also in supporting you and your family during such a difficult time. We’re pleased they were able to help you achieve a positive outcome and support your recovery journey.

Thank you for your heartfelt recommendation - it truly means a great deal to us.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Myself and members of my family RTC 2023

Myself and members of my family were involved in a None fault serious RTC in November 2023 in which a uninsured youth (now in prison)decided to come our side of the road at speed through traffic lights on red and collided with us. leaving all of my family members with injuries.
My daughter came off the worse with a broken neck and paralysis in hands and legs.
I would like to say that Lyons Davidson Solicitors’s took our cases on from start to finish, Kerry, Frances and Kelly went above and beyond to bring our claims to a conclusion, they really did become part of our family and still want us to update them with our daughters rehabilitation journey.
Although we do wish our lovely daughter could be the same has she was before the incident the knowing she can with the compensation and rehabilitation try and lead some sort of life.
Again this is thanks to Kerry, Frances and Kelly. At Lyons Davidson.
Thank you all so much xx

19 March 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi John,

We are truly grateful that you have taken the time to share such a deeply personal experience. We are so sorry for what you and your family have been through, and we can only imagine how difficult this journey has been, particularly for your daughter.

It means a great deal to hear that Kerry, Frances and Kelly were able to support you throughout the process and provide not only professional guidance but genuine care during such a challenging time. Knowing they made a positive difference and supported your family every step of the way is incredibly important to us.

We wish your daughter continued strength and progress in her rehabilitation, and thank you again for your kind and heartfelt words.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Legal help

I had a no fault accident in 2025. I had a legal policy and Lyons Davidson was appointed to assist me. Bethany Chandler was my case handler and from the start the team and Bethany provided me with relevant, prompt, courteous and reliable advice. My case is now settled and can say this company and staff were worth five stars if not more!!Thank you.

19 March 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Martin,

We’re very pleased to hear about your experience. It’s great to know that Bethany and the team provided prompt, courteous, and reliable advice throughout your case, and that you felt well supported from start to finish.

We’re delighted your case has now been successfully settled, and we truly appreciate your kind words and five-star recommendation.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Amazing outcome! Well worth the wait!

I’d like to give a massive thanks to my case handler Catherine Stewart for taking on my case. From start to finish, she was very quick to give me updates and get the ball rolling.

Although my case took a little bit longer than I had imagined (no fault of Lyons Davidson but due to waiting for other people to get back to my case handler), I was extremely happy with the outcome.

Catherine was honest with me in terms of what to expect and she managed to get me a really good offer from MIB. She went above and beyond and anytime I had any questions, she was able to answer these for me in detail and very promptly too.

I would recommend others to Lyons Davidson especially Catherine Stewart! Thank you so much for your hard work and it is very much appreciated.

18 March 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Thamanna,

We’re thrilled to read your feedback - thank you for taking the time to share your experience. It’s wonderful to hear that Catherine kept things moving and provided clear, timely updates throughout your case, even where there were unavoidable delays.

We’re especially pleased that her honest advice and dedication helped achieve such a positive outcome for you, and that she was able to answer your questions promptly and in detail along the way.

Thank you for your kind recommendation - we’ll be sure to pass your comments on to Catherine.

Kind Regards,
Lyons Davidson

Rated 4 out of 5 stars

Nelay represented us in a civil claim…

Nelay represented us in a civil claim against a car salesman. He was professional, courteous and patient.

Nelay helped in mediating a settlement between us and the salesman recovering a significant portion of our money, which otherwise would have involved a lengthy and costly court process. Something we were trying to avoid.

I would recommend Lyons Davidson and Nelay, and was happy to be represented by them.

17 February 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Chris,

We’re delighted to hear about your positive experience. It’s great to know that Nelay provided professional, courteous, and patient support throughout your claim, and that his efforts helped achieve a successful settlement without the need for a lengthy court process.

Thank you for your recommendation - we’re pleased we could assist you.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

I have been very impressed with Matthew…

I have been very impressed with Matthew Dorrington, he provided regular and valid updates on the progress of my claim, keeping me updated all the time. He also took the time to explain the number of stages and approximate timeframes. He had compassion on how stressful this process can be as I have not done this before. He provided excellent customer satisfaction and I would recommend Lyons Davidson Solicitors to family and friends.

Thank you Matt.

7 March 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Brenda,

We’re really pleased to read your feedback. It’s wonderful to hear that Matthew kept you consistently informed and took the time to clearly explain each stage and timeframe, especially during what can be a stressful and unfamiliar process. We’re glad his compassionate approach made a positive difference to your experience.

Thank you for your kind recommendation - it means a great deal to us and will be shared with Matthew.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

From start to finish l found Lyons…

From start to finish l found Lyons Davidson and in particular our case handler Freya Simpson very efficient and informative.
Always kept up to date on all matters.
Would throughly recommend for their services.

13 March 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Bill,

We’re delighted to hear about your positive experience with our team. It’s great to know that Freya provided efficient and informative support throughout your case and kept you fully updated at every stage. Thank you for your recommendation - it’s much appreciated.

Kind Regards,
Lyons Davidson

Rated 1 out of 5 stars

I was passed on to these by my…

I was passed on to these by my insurance company for a car accident that was not my fault. I do not think that they did much at all to fight my claim, despite me constantly chasing it up, and over a year since the accident they have now closed the file.
Not impressed at all

8 August 2025
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Dear J Thompson

Thank you for your review. We are sorry that you are disappointed with the service provided. Our role as legal advisors is to provide our clients with our reasonable assessment of the legal merits of their claim by applying the relevant legal tests to the facts of the case. Your file shows that we advised you at an early stage that we did not feel that there were sufficient prospects to proceed with the claim. We agreed to make further enquiries but no further evidence came to light to change our advice. You do have the option of seeking another opinion if you wish.

Kind regards

Lyons Davidson

Rated 5 out of 5 stars

Motor Accident

The person I dealt with all the time, Shannon Fairhurst was very easy to speak to and helped me understand the process all the way through. She helped with things I wasn't sure about and understood my situation. I feel I would have gave up if I had not had her support having not dealt with anything like this before. Very pleasant indeed.

11 July 2025
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Gillian,

We’re very grateful for you sharing your experience. It’s great to hear that Shannon was approachable and supportive, helping you understand the process and guiding you through something unfamiliar. We’re especially pleased she was able to provide the reassurance you needed during this time.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Making the right choice ... lyons Davidson

Katie has been a very helpfull member of the team . She always got back to me and helped me through my case answering all question and assisting me when I needed support and help. I would completely recommend lyons Davidson katie britton has always been professional, polite helpfull and given me knowlegable advice . I felt lucky to have her as my case handler . 10 /10

12 March 2026
Unprompted review
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Reply from Lyons Davidson Solicitors

Hi Jon,

We’re so pleased to hear that you felt you made the right choice with us. It’s wonderful to know that Katie provided such supportive, responsive, and knowledgeable guidance throughout your case, and that her professionalism and approach made a real difference to your experience. Thank you for your fantastic recommendation.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Friendly, professional and helpful

After being involved in a motor accident with an uninsured driver, Freya at Lyons Davidson solicitor dealt with my injury claim, Freya was polite, friendly and thorough and I found her to be very helpful. I would recommend Freya to my friends and family should they ever need a good solicitor.

12 March 2026
Unprompted review
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Reply from Lyons Davidson Solicitors

Hi Neil,

Thank you for taking the time to leave such positive feedback. We’re pleased to hear that Freya provided friendly, professional, and thorough support following your accident, and that she was able to assist you effectively with your injury claim. Your recommendation to friends and family is greatly appreciated.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

So professional

I was very pleased to hear that the hard work of Amy Knox was so successful.
She was so professional and customer friendly in all our dealings.
I have no problem in giving Amy 5+stars

11 March 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Mr Kelly,

We’re delighted to receive your kind feedback. It’s great to hear that Amy’s hard work led to a successful outcome and that her professional and friendly approach made a positive impression throughout your experience. Thank you for your 5-star recommendation.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Jazmin Mahmood helped massively…

Jazmin Mahmood helped massively regarding my claim getting full refund back

2 February 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Tiago,

We’re really pleased to hear about your positive experience. It’s great to know that Jazmin was able to support you with your claim and help secure a full refund. Thank you for taking the time to share your feedback.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

From start to finish Lyons Davidson…

From start to finish Lyons Davidson Scotland exceeded all expectations and kept me at ease throughout my claim. Kai Downey my case handler gave me great support always gave me great advice and listened to me. I would recommend Lyons Davidson Scotland to anybody.

9 March 2026
Unprompted review
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Reply from Lyons Davidson Solicitors

Hi Martin,

It’s wonderful to hear about your positive experience with our Scotland team. We’re delighted that Kai provided such supportive and attentive service throughout your claim, helping to keep you at ease with clear advice and guidance. Thank you for your recommendation - it’s greatly appreciated.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Nadia Brown from the Bristol Office was…

Nadia Brown from the Bristol Office was excellent in replying to my questions and her honest advice allowed the case to come a conclusion before going to Court. Excellent service

3 February 2026
Unprompted review
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Reply from Lyons Davidson Solicitors

Hi Maria,

We appreciate you sharing your feedback with us. It’s great to hear that Nadia provided prompt responses and honest advice, helping bring your case to a conclusion efficiently without the need for court proceedings. We’re delighted you received such excellent service.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Freya was professional and helpful…

Freya was professional and helpful throughout the full process and took time to explain anything i was unsure about no lengthy waits on hold really puts the client first was a pleasure knowing and talking to Freya over the time

9 March 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Stephen,

We’re pleased to hear about your positive experience with Freya. It’s great to know she provided professional and helpful support throughout, taking the time to explain everything clearly and ensuring you always felt informed without unnecessary delays. We’re glad she made the process a positive one for you.

Kind Regards,
Lyons Davidson

Rated 1 out of 5 stars

Wouldn’t recommend really poor service…

Wouldn’t recommend really poor service instead of giving you a solicitor they give you a paralegal who doesn’t care about you and are really lazy. Takes 2 months to wage your time highly recommended me go down tribunal route but now pulls funding and ask me to then pay £15k! After the shoddy service you gave you ask for money and you’re not even a solicitor!

7 March 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Good afternoon

We are sorry to hear of your disappointment with our assessment of your claim provided to you.
Your policy does not provide for you to be represented by a Solicitor however we ensure that all cases are allocated to case handlers with the necessary experience to deal with the claims and in this instance, your case handler was also supervised by a Solicitor who approved the advice.

Our role as legal advisors is to provide our clients with our reasonable assessment of the legal merits of their claim by applying the relevant legal tests to the facts of the case, and this means that regrettably we cannot always give our clients the positive advice they want to hear.

Your concerns regarding our advice have been formally responded to by our Customer Services and Compliance Team.

Your funding was not pulled, rather it was withdrawn after the claim was assessed as not having sufficient prospects to qualify for funding.

While we provided you with advice in respect of the costs of representing you on a privately paying basis I am satisfied that you were also advised that on the basis of our assessment we would not recommend that you do so.

Kind Regards, Lyons Davidson

Rated 5 out of 5 stars

I highly recommend Kerry Smitheram…

I cannot recommend Kerry Smitheram highly enough. From start to finish she has been absolutely amazing.

During what has been a very difficult time for me, Kerry showed incredible patience, understanding, and professionalism. She always took the time to explain everything clearly, making sure I fully understood each step of the process, which gave me a lot of reassurance and confidence.

Kerry has been more than just a solicitor throughout this journey — she has been a huge source of support. Her guidance, kindness, and willingness to help went far beyond what I could ever have imagined. I always felt that she genuinely cared and wanted the best outcome for me.

I’m truly grateful for everything Kerry has done and for the way she supported and guided me throughout the entire process. I wouldn’t hesitate to recommend her to anyone who needs a solicitor who is not only highly professional but also compassionate and supportive.

6 March 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Tina,

We truly appreciate you taking the time to leave such a heartfelt review. It’s wonderful to hear how much of a positive impact Kerry had during what sounds like a very difficult time, and that her patience, professionalism, and clear guidance helped provide reassurance throughout the process.

It’s especially meaningful to know that you felt genuinely supported and cared for, as this is exactly the level of service we strive to deliver. Your kind words about Kerry’s dedication and compassion will be shared with her and the wider team.

Thank you for your strong recommendation - it means a great deal to us.

Kind Regards,
Lyons Davidson

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