Lyons Davidson Solicitors Reviews 2,526

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 506 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and supportive attitude, often highlighting specific individuals for their excellent service. Many people found the customer service to be exceptional, appreciating the clear communication and regular updates throughout their cases. However, some people were dissatisfied with the response times and the overall speed of their claims, mentioning initial slowness or delays in communication. A few other people also felt that the claim process was not handled effectively, leading to frustration and a lack of progress.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise individual staff members... See more

Claim

Consumers find the claim process to be ambiguous. While some reviewers report positive experiences, praising... See more

Service

Reviewers highlight ambiguous aspects of service, with some praising professional handling, clear... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the professionalism,... See more

Response time

Users describe ambiguous interactions with response times. While some customers praise quick responses,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Nelay Joshi was helpful, courteous and responsive and handled the issue very well. My dealings with Jonathan Calverley, a partner there, were also extremely good. I would have given 5 stars unreserve... See more

Rated 4 out of 5 stars

We were put in touch with Lyon Davidson via our home insurance provider. The service was initially a little slow but once they had processed the information we had provided things the claim started to... See more

Company replied

Rated 5 out of 5 stars

Very grateful for Nelay Joshi, they took the time to help me with a legal matter regarding an unresolved issue with a car tradesman. Nothing was too much trouble. Would happily use this service again... See more

Company replied

Rated 5 out of 5 stars

Recently had a claim processed via Lyon’s Davidson. Process was handled very professionally and the status of the claim well proceeded and updated throughout. Craig who was dealing with the case was v... See more


Company details

  1. Law Firm
  2. Insurance Attorney
  3. Lawyer
  4. Legal Services
  5. Personal Injury Attorney

Written by the company

We have been providing trusted legal services to our clients since 1972. Our innovative approach, unique mix of expertise and tailor-made technology and our approachable and forward-thinking service leads to practical outcomes for our clients. Our core values of communication, commitment, innovation and accessibility underscore everything we do.


Contact info


4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Do not use this firm

If this is a solicitors that has been allocated to you for an injury claim CHANGE NOW.
After complaining to management about my case handler things got worse….missing paperwork, not returning calls for at least five working days, being told they hadn’t received paperwork then to told about a week later they hadn’t and didn’t know why they told me they hadn’t, in other words they lied to me.
They will not listen to you or your concerns, they will use Mickey Mouse “specialists” for reports.
When they received the offer from the other parties on my claim they didn’t even bother to tell me, also didn’t even bother to tell me that the other side had made payment to settle the claim.
Do not use and if you already have the misfortune to be using them write everything down and take notes like I have and push to finalise your claim as soon as possible.

31 March 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Dear Stuart,

We are sorry that you are unhappy with the service provided. A member of our Customer Services and Compliance Department is contacting you.

Kind Regards

Lyons Davidson

Rated 5 out of 5 stars

Successful road accident claim

I was involved in a serious road collision while riding my bicycle, and the legal process that followed was long and often felt like a marathon. Throughout this complex journey, Kerry Smitheram from Lyons Davidson Solicitors was consistently supportive, professional, and reassuring.
Thanks to her dedication and expertise, my claim was successfully settled. I am truly delighted with the outcome and very grateful for all the help and guidance I received along the way.

31 March 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Eva,

We’re very grateful for you taking the time to share your experience. We understand how challenging and lengthy the process can feel following a serious accident, and it’s wonderful to hear that Kerry provided consistent support, professionalism, and reassurance throughout.

We’re especially pleased that her dedication and expertise led to a successful outcome, and that you felt well supported along the way. Thank you for your kind feedback - it’s greatly appreciated.

Kind Regards,
Lyons Davidson

Rated 4 out of 5 stars

I had a positive experience with Lyons…

I had a positive experience with Lyons Davidson. Good communication and pragmatic legal advice. Sunaina was an excellent client contact, with timely updates and managed all communications effectively. Thank you

3 April 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Jason,

We’re pleased to hear about your positive experience. It’s great to know that Sunaina provided excellent communication, timely updates, and clear, pragmatic advice throughout your case.

Thank you for your kind feedback - it’s much appreciated.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Claim against Mr Md-m Rahman

Over the course of the claim (3 years), I have always managed to speak to LD solicitors promptly when required. Initially I dealt with James Chapman, and in the past year the case was passed to Andy Vraitch. Andy was most helpful and managed to provide me with the necessary information and advice to enable myself and my wife to attend Court and ultimately be successful in presenting our case.

23 February 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Lorraine,

We’re very grateful for you taking the time to share your experience. We appreciate that your claim was a lengthy process, and it’s great to hear that both James and Andy provided prompt communication and helpful guidance throughout.

We’re especially pleased that Andy was able to support you and your wife with clear advice leading up to court and help you achieve a successful outcome.

Kind Regards,
Lyons Davidson

Rated 4 out of 5 stars

Very Professional

Kept us informed at every stage , very , very professional, pleasant and knowledgeable, put us at ease, would recommend Lyons Davidson to everyone including family and friends

2 April 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Tommy,

We’re delighted to receive your feedback. It’s great to hear that you were kept informed at every stage and that our team’s professionalism, knowledge, and approachable manner helped put you at ease.

Thank you for your recommendation - it means a great deal to us.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Tia was brilliant the communication was…

Tia was brilliant the communication was great she would reply very quickly obviously when there are 3rd parties involved you do need to be patient but I found the support and communication excellent
Very understanding and professional towards mom and the family
Thank you we would highly recommend you and your team

2 April 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Karen,

We’re pleased to hear about your experience. It’s great to know that Abbie provided excellent service throughout your claim, with prompt responses and clear advice and information.

Thank you for your feedback - it’s much appreciated.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Abbie Sparling

Excellent service from Abbie from the start of my claim to its conclusion. Always responded promptly providing advice and information.

2 April 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Sharon,

We’re pleased to hear about your experience. It’s great to know that Abbie provided excellent service throughout your claim, with prompt responses and clear advice and information.

Thank you for your feedback - it’s much appreciated.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Great company

My case was dealt with by Paddy Trouton at the Edinburgh Office.
After my RTA in December 2023 I was recommended by my insurance company to contact Lyons Davidson.
During my first visit I was introduced to Paddy who made me feel at ease and throughout the whole experience was helpful and kept me informed at every stage.
It was a long process which took over two years however Paddy dealt with this in a very professional way.
I would like to thank Paddy for her valuable advise and getting acceptable compensation for me.
I would definitely recommend Paddy Trouton of Lyons Davidson.

1 April 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Mi,

We’re delighted to hear about your experience - thank you for taking the time to share such detailed feedback. It’s great to know that Paddy made you feel at ease from the outset and provided helpful, professional support throughout what can often be a lengthy process.

We’re especially pleased that she kept you informed at every stage and was able to achieve a positive outcome for you. Your recommendation is truly appreciated, and we’ll be sure to pass on your kind words.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

A great effort and outcome

A very challenging, and at times very difficult situation that was very hard fought and a great outcome in the end. Nelay Joshi handled our case with great competence and professionalism throughout his time dealing with it, having picked up our case part way through. Thank you so much for the work you put in and the great outcome you achieved in our favour. Your incredible efforts were so gratefully received by myself and my family. Thank you.

31 March 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Paul,

We’re very grateful for you taking the time to share your experience. We understand how challenging and difficult this situation must have been, and it’s wonderful to hear that Nelay provided such competent and professional support after taking over your case.

We’re especially pleased that his efforts helped achieve a positive outcome for you and your family, and your kind words will certainly be shared with him.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

They are helpfull

30 March 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Carlo,

Thank you for your feedback. We’re pleased to hear that you found our team helpful and that your experience was a positive one.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Quick responses, informative and great advice.

I would like to sincerely thank the Lyons Davidson team, specifically Sajida Abaidin. Since she took up my case, everything has been fast-tracked and handled very professionally. She has got the outcome that I was hoping for and I am very happy and grateful to have had her service, which I highly recommend to others.

30 March 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi SJ,

We’re delighted to receive your feedback. It’s great to hear that Sajida provided prompt, professional, and informative support, helping to progress your case efficiently and achieve the outcome you were hoping for.

We’re pleased you had such a positive experience and truly appreciate your recommendation.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

I have rated the legal services I…

I have rated the legal services I received from Lyons Davidson, Bristol highly because despite a lengthly period of time elapsing whilst my case was processed I felt reassured that my solicitor always had my best interests at heart. He was hardworking and in regular contact with me whilst he dealt with all of the complexities involved. I was listened to, given advice, he liaised with third parties and I never felt I was being a nuisance. All of which was important to me during a difficult time.

30 March 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi L P Tuck,

We’re very pleased to hear about your experience. We appreciate that your case took time to conclude, and it’s great to know that throughout this period you felt supported, listened to, and kept informed.

We’re especially glad that your solicitor’s hard work, clear communication, and dedication helped reassure you during what can be a difficult process. Thank you for your kind feedback - it’s greatly appreciated.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

My dealing with Lyon’s Davidson…

My dealing with Lyon’s Davidson concerned a personal injury claim which by its very nature to over three years to settle. During this time we were in regular contact with 3 of their staff increasing in seniority as time passed. We were particularly pleased with Charlie F who was extremely helpful in handling early contact. Thank you, Charlie. Our final contact Dan F was great. So helpful, understanding and reassuring. Always ready to listen to me, explain a situation and offer valuable advice and finally negotiating an acceptable compensation for me. Brilliant. Thank you, Dan.
If these 2 people are representative of the company, I have no reservation in fully recommending it.

2 March 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Frederica,

We’re very grateful for you taking the time to share your experience. We appreciate that your claim was a lengthy process, and it’s great to hear that Charlie and Dan provided helpful, supportive, and reassuring guidance throughout.

We’re especially pleased that Dan was able to offer clear advice and achieve a positive outcome for you, and that both team members made a lasting impression. Thank you for your recommendation - it means a great deal to us.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Superb

Having had a road traffic accident, my insurance company put me in touch with Lyons Davidson and Andy Vraitch was appointed to my case. Andy exceeded all expectations, the case was tiresome and frustrating as the other side were slow to respond with endless delays, but Andy always kept me well informed regularly as to how the case was developing and replied quickly to my frequent emails. Finally, the case has concluded and Andy managed to get it all sorted for me with a successful result. I cannot recommend Andy Vraitch enough, it’s been an absolute pleasure, and I would highly recommend him. Many thanks Andy for doing an excellent job and all the best for the future.

27 March 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Beau,

We’re delighted to hear about your experience - thank you for sharing such detailed feedback. It’s great to know that Andy provided consistent communication and support throughout what sounds like a challenging and prolonged process, and that he kept you well informed at every stage.

We’re especially pleased that his efforts led to a successful outcome and that his responsiveness made a positive difference. Your recommendation is truly appreciated, and we’ll be sure to pass on your kind words.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Bethany Chandler was excellent!

Bethany Chandler was excellent!

Really informative and prompt with responses - can't thank enough!

25 March 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Jordan,

Thank you for your kind feedback. We’re delighted to hear that Bethany provided informative and prompt support throughout your experience.

We really appreciate your comments and will be sure to pass them on.

Kind Regards,
Lyons Davidson

Rated 1 out of 5 stars

I previously had a successful claim…

I previously had a successful claim with Lyon’s Davidson and through this whole process the communication was below par. Since then my partner who was a passenger in the car crash was trying to make a claim. They were numerous errors with his account, not allowing him to complete a claim form so we took this elsewhere as Lyon’s Davidson were useless in resolving this. I have since requested relevant information from my claim to allow me to obtain all relevant evidence etc and contacted Lyon’s Davison over a month ago for this. I was told this was passed over to the management team and I would hear back in 5 days. I am still waiting for this information and have had no communication from Lyon’s Davidson at all. It is completely unacceptable.

25 March 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Dear Consumer,

Thank you for your review. We have requested more information from you to allow us to identify the matter to which your review relates, but you have not responded. If you provide more information we will be able to consider your review further, but are currently unable to assist.

Kind regards

Lyons Davidson

Rated 5 out of 5 stars

Abbie Ford has been fantastic

Abbie Ford has been not just great throughout my claim but went over and beyond to get my claim settled with Westmorland & Furness Council, who have been deliberately awkward.

Abbie has kept in touch throughout the claim, has chased the other sides solicitors.
she has been so pleasant throughout the process.

She is a credit to Lyons Davidson

25 March 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Linda,

We’re delighted to hear such positive feedback about your experience. It’s wonderful to know that Abbie went above and beyond to progress your claim and kept you informed throughout, even when dealing with a challenging situation.

We’re especially pleased that her proactive approach and professionalism made a difference, and we’ll be sure to pass on your kind words.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Lyons Davidson helped me claim losses…

Lyons Davidson helped me claim losses from a car accident. Communication with my case handler (Abbie) was excellent and she was a pleasure to deal with, keeping me up to date throughout the process. I'm happy with the outcome and would highly recommend Lyons Davidson and Abbie.

25 March 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Quyen,

We’re pleased to hear about your positive experience. It’s great to know that Abbie provided excellent communication and kept you informed throughout your claim, making the process smooth and straightforward.

We’re delighted you’re happy with the outcome, and we truly appreciate your recommendation.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Turned a Stressful Situation into a Smooth Journey

I couldn’t be happier with the service I received from Sophie Miller throughout my accident claim. From start to finish, everything was handled in a professional and efficient manner, and the whole process felt smooth and well-managed.

Communication was excellent at every stage—I was always kept informed, any questions I had were answered clearly and promptly, and I never felt left in the dark. What really stood out to me was Sophie’s empathy and understanding. She took the time to listen, made me feel supported, and genuinely cared about getting the best outcome for me.

Everything was dealt with quickly without ever feeling rushed, and her attention to detail gave me complete confidence throughout the process. It’s not often you can say a situation like this has been stress-free, but Sophie made it as straightforward as possible.

I honestly couldn’t fault the service I received and wouldn’t hesitate to recommend Sophie Miller to anyone needing a reliable, professional, and compassionate solicitor.

24 March 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Lucy,

We’re delighted to read your feedback - thank you for taking the time to share such a detailed review. It’s wonderful to hear that Sophie provided a smooth, professional, and well-managed experience throughout your claim, especially during what can often be a stressful situation.

We’re particularly pleased that her clear communication, empathy, and attention to detail helped you feel supported and confident at every stage. Knowing she made the process straightforward and stress-free for you is exactly what we strive for.

Thank you for your strong recommendation - it truly means a great deal to us.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Many thanks to Bethany Chandler for her…

Many thanks to Bethany Chandler for her assistance.
It was my first experience with the legal services recommended by my car insurance company.
Bethany helped me fully recover all my losses. The process takes time but I am happy with the result. Thank to Bethany Chandler again for.
Regards,
Mrs Svetlana Bekova

24 March 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Mrs Svetlana Bekova,

Thank you for taking the time to share your experience. We’re pleased to hear that Bethany was able to support you through your first experience with legal services and help you recover your losses.

We’re glad you’re happy with the outcome and appreciate your kind words about Bethany’s assistance.

Kind Regards,
Lyons Davidson

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