The whole experience was easy, convenient, private & secure. It's the way of the future. As technology advance, so, should our parcel packages. This's my opinion. This setup is an excellent idea to ma... See more
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Review summary
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I Love it when the delivery carriers deliver my packages to the Luxer as they are supposed to, but many times they are NOT left in the Luxer boxes provided. I am kind sad about that, but they do deliv... See more
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Luxor Mail System somehow managed to turn our mailroom from a black hole of missing packages into a functioning operation. Notifications actually show up, packages don’t mysteriously vanish, and pick... See more
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It's so nice knowing that your package is safe and will be there when you go to retrieve it, as well as knowing exactly where to find it, as opposed to "looking around the area and asking your neighbo... See more
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Company details
Written by the company
Luxer One Package Lockers is the leader in package management & locker solutions for apartments, retailers, offices, universities, and more.
Contact info
5040 Dudley Blvd, 95652, McClellan, United States
- (415) 390-0123
- info@luxerone.com
- www.luxerone.com
4.6
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
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Hidden fees on packages
9 July 2026
Unprompted review
Reply from Luxer One
Hello Adil,
We're sorry to hear about your experience. Unexpected charges are understandably frustrating, and we completely understand your concern.
You deserve a transparent package delivery experience, and that is the standard we strive to deliver at Luxer One every time. Any package storage or late pickup fees are not set by Luxer One directly, they're determined by your property management based on the needs of the community, often to help keep lockers and package rooms available so all residents can receive packages safely and securely.
If you'll be away from home, many properties also support our Vacation Hold feature in the Luxer One app, which allows your packages to be held longer without incurring storage fees.
If you have questions about a specific charge or would like to better understand your property's package policies, please reach out to us at support@luxerone.com, mention this review, and include your property name. We'd be happy to help clarify your situation.
—The Luxer One Team
Reply from Luxer One
We're so glad our system makes sending packages easy and reliable for you. Thank you for your positive feedback!
I love getting my packages secure in…
I love getting my packages secure in Luxer One, no worrying about anyone walking off with your packages.
8 April 2026
Reply from Luxer One
We're so glad to hear you appreciate the security our package lockers provide. It's wonderful to know your deliveries are safe!
It’s nice to have your package secured…
It’s nice to have your package secured and conveniently accessible with the Luxor app.
30 June 2026
Reply from Luxer One
We're so glad to hear you find the app convenient and appreciate the security it provides for your packages. Thank you for your positive feedback!
Very important and handy setup
Very important and handy setup. Also easy to use. Glad you're here.
9 June 2026
Reply from Luxer One
We're so glad you find our setup process easy to use. Your positive feedback truly means a lot to us!
Luxor One refuses to be held accountable for their service
Luxor One does not mandate “lockers”. If lockers are not mandated, the promise of specific service with them is not factual. The fact that a delivery driver is given access codes to the mailroom instead of forced to scan and/or entering package info to inform recipients a package is delivered… really undermines their service and why they are even involved. Without lockers (my apartment complex literally has a room with opened shelves)… allows a delivery driver that, if not given access codes, but has multiple deliveries, only has to input one delivery instead of all deliveries. Therefore one person is notified instead all the persons who received a delivery. Two different cust serv reps with Luxor One, stated this is what is happening and that Luxor One is aware… but it is not their problem nor did either one of them express concern or offer resolution. They stated it is the carriers problem for not following Luxor One’s guidelines even if Luxor One is not insuring nor mandating their guidelines are followed…. And then stated it is the property managers issue as well for not enforcing their guidelines. The fact Luxor One’s mission statement is that they prevent your deliveries from being stolen, but literally allow packages to be delivered in an open area instead of the advertised mailboxes which require each delivery driver to input package info in order to unlock and deliver, is the exact opposite of the support and assurance that they advertise as the benefits and insurance of their service. To be contracted to deliver services they literally refuse to take accountability in providing and on top of that they charge for…per their website… is literally a company that is getting paid to do nothing. It’s like paying my 5 yr old to wash dishes knowing the dishes will not be successfully washed. Apartment complexes charge their tenants for the service even if they opt out the service. And then if I call Luxor One for a temp password bc they failed in their service as they advertise…. I am told they cannot issue a temp password because I opted out of their service (still being charged) and that I need to opt back in. Uhm… I’m sorry but I’m still paying for the service even if I opted out and it’s not the delivery drivers or contracted counter parts fault. Luxor One is not enforcing the service they claim they provide. Luxor One is absolutely horrible for those who do not have the advertised mailboxes. Their services literally cause countless issues with money and unnecessary wasted time for multiple counterparts. Why are they offering services that do not mandate personalized delivery mailboxes (think big PO Boxes) when their guidelines are clearly based on customers having. People can still steal your packages since they are out in the open (the main service they prevent if using them)… but then to offer a lessor service without the protection… without the guarantee… but still tell me this is what you are offering me?! I seriously feellike this company needs to be audited and shut down to the customers they are not accurately providing services for as they advertise. This has been an exhausting and unnecessary experience this past year. Not to mention I have literally taken all preventative measures that Luxor One allows to not be delivered to. But Luxor One refuses to take accountability for ensuring safe, timely, and accurate deliveries. Like who created this company?! Why are they enforcing their own companies policies and services. This is just crazy to me.
25 June 2026
Unprompted review
Reply from Luxer One
Hi Jennifer,
We're truly sorry to hear about your experience and appreciate you taking the time to share such detailed feedback. It's clear this has been an incredibly frustrating experience, and we understand why you feel disappointed.
You deserve a package delivery experience that is reliable, secure, and easy to use, and that is the standard we strive to deliver at Luxer One every time.
We'd like to provide a bit of context regarding package rooms. Every property has different space constraints and operational needs, so some communities choose a package room rather than individual lockers. While both solutions are designed to improve package security and organization, they do rely on carriers following the delivery process correctly. When carriers don't scan each package individually or bypass recommended procedures, it can unfortunately affect notifications and package visibility for residents. We know that's frustrating, and we're continually working with carriers, properties, and new technology to improve compliance and reduce these issues.
We're also sorry to hear you felt unsupported when you reached out to our customer support team. Regardless of the cause of an issue, you should always feel heard and receive clear guidance. That's the level of service we expect to provide, and we'll share your feedback with our leadership team as we continue improving both our products and our customer experience.
We'd welcome the opportunity to better understand your property's setup and discuss solutions that may improve the experience for your community. Over the past year, we've introduced several enhancements designed specifically to improve package room performance, delivery accuracy, and resident notifications including partnering with al the major carriers to improve carrier compliance.
Please reach out to us at support@luxerone.com, mention this review, and include your property name. We'd be happy to work with your property's account manager to review your location and discuss opportunities to create a better experience for everyone.
Thank you again for your thoughtful feedback. It helps us continue to improve.
—The Luxer One Team
Fast and efficient!
24 June 2026
Reply from Luxer One
Thank you so much for your feedback! We are so glad you are loving the service.
Delivery is expedient and secure
Delivery is expedient and secure. I also appreciate the notification that a package has arrived.
7 January 2026
Reply from Luxer One
We are so glad to hear you appreciate our fast and secure delivery, and our package notifications! Thank you for your feedback.
You can't opt out
You can't opt out. If your apartment gets this and you don't have a credit card then you're screwed and can never get a package to your door again. They take your package and hold it hostage
10 June 2026
Reply from Luxer One
Hi there,
We’re sorry to hear you’ve had a frustrating experience. We understand how concerning it can feel when you’re unable to access your packages the way you expect to.
You deserve a delivery experience that is both convenient and accessible, and that is the standard we aim to deliver at Luxer One. The requirement to maintain a valid payment method on file is intended to support property policies related to package storage and locker availability, helping ensure there is space for all residents to receive packages safely and securely.
If obtaining or maintaining a payment method is creating a barrier for you, we’d like the opportunity to better understand your situation and explore any options that may be available. We know every resident's circumstances are different, and we want to help where we can.
Please reach out to us at support@luxerone.com, mention this review, and include your property name. We’d be happy to review your account and discuss the situation further.
Thank you for sharing your feedback.
—The Luxer One Team
For anyone who has had to deal with…
For anyone who has had to deal with the "black hole" of a disorganized apartment mailroom or the anxiety of porch pirates, Luxer One provides immense peace of mind. The transition from a chaotic common area to a structured system is a massive quality-of-life upgrade.
7 June 2026
Reply from Luxer One
We're so glad to hear that our system has brought you such immense peace of mind and improved your quality of life by transforming your mail experience. Thank you for your wonderful feedback!
Reply from Luxer One
We're glad you found Luxer One easy to use!
Reply from Luxer One
We're glad to hear everything was handled well. Thank you for your feedback Nancy!
As long as I do it manually and not…
As long as I do it manually and not using Bluetooth it’s good. The Bluetooth doesn’t work and I do have it activated.
25 March 2026
Reply from Luxer One
We appreciate you sharing your experience. We are sorry the Bluetooth feature isn't working as expected for you. We are always working to improve our products.
Your Package Is In Good Hands
First, The notifications are excellent when a package arrives. Second, Its clean, and secure. Having a Luxer One is the best when dealing with porch pirates, and knowing your package is locked and safe in Luxer One makes a busy life less stressful.
3 April 2026
Reply from Luxer One
We're so glad to hear our package notifications are excellent and that you find our service clean and secure. It's wonderful to know we help make your busy life less stressful! Thank you for your positive feedback.
Reply from Luxer One
We are so glad you found our service reliable. Thank you for your kind words!
Process is very easy
Process is very easy. You type in the code that's sent to you. Sign in the box and stand back. The corresponding door will pop open for you to remove your package.
9 June 2026
Reply from Luxer One
We're glad you found the process easy and convenient for retrieving your package. Thank you for sharing your positive experience with us!
It’s so simple and easy
It’s so simple and easy. I encourage my fellow apt. Residents to sign up so there wouldn’t be so many packages on the floor.
23 March 2026
Reply from Luxer One
We are so glad to hear you find Luxer One simple and easy! Thank you for encouraging your fellow residents to sign up!
Worked good every time except for one…
Worked good every time except for one time it insisted on a password which I couldn’t remember. Aside from that single time, no complaints.
22 November 2025
Reply from Luxer One
Hi Louie,
We're happy to hear you had a positive experience overall! We appreciate your feedback regarding the password issue. Thank you for your review.
Del Mar
They are always on time with my delivery. In addition, I always receive an email when my delivery has arrived.
7 December 2025
Reply from Luxer One
We're so glad to hear we keep you informed and your packages are received quickly! Thank you for your kind words.
Reply from Luxer One
Hello Evelyn,
We are so glad you found our service easy to use. We appreciate your kind words.
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