The whole experience was easy, convenient, private & secure. It's the way of the future. As technology advance, so, should our parcel packages. This's my opinion. This setup is an excellent idea to ma... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I Love it when the delivery carriers deliver my packages to the Luxer as they are supposed to, but many times they are NOT left in the Luxer boxes provided. I am kind sad about that, but they do deliv... See more
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Luxor Mail System somehow managed to turn our mailroom from a black hole of missing packages into a functioning operation. Notifications actually show up, packages don’t mysteriously vanish, and pick... See more
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It's so nice knowing that your package is safe and will be there when you go to retrieve it, as well as knowing exactly where to find it, as opposed to "looking around the area and asking your neighbo... See more
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Company details
Written by the company
Luxer One Package Lockers is the leader in package management & locker solutions for apartments, retailers, offices, universities, and more.
Contact info
5040 Dudley Blvd, 95652, McClellan, United States
- (415) 390-0123
- info@luxerone.com
- www.luxerone.com
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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What a great way to deliver packages
What a great way to deliver packages. Easy & safe!
6 August 2026
Reply from Luxer One
Hello Arlene,
We're so happy to hear that our package delivery service was both easy and safe for you! We truly appreciate your positive feedback.
The Luxer One Team
No code after delivery, wrong boxes
They do not send me the code after delivery many times. And they sometimes put it in wrong boxes. Or they put in boxes that has so many packages you are going to waste so much times to find yours.
6 August 2026
Reply from Luxer One
Hello there,
We're truly sorry to hear about your experience. We understand how frustrating it is when you don't receive your pickup code or when packages are placed in the wrong locker or an overcrowded compartment.
At Luxer One, our goal is to provide a secure, reliable, and convenient package pickup experience, and we sincerely apologize that this was not your experience.
We'd like the opportunity to look into this further. Please reach out to us at support@luxerone.com, mention this review, and include your property name along with any details about the affected deliveries. We'll work with your property to investigate the issue and ensure it's reviewed by the appropriate team.
Thank you for bringing this to our attention. We appreciate the opportunity to investigate your experience and work toward a resolution.
The Luxer One Team
I love that my delivery is safe and secure.
I love that my delivery is safe and secure. The keypad is easy to understand. Thanks for keeping my merchandise safe. Hi
6 August 2026
Reply from Luxer One
Hello David,
We're so happy to hear your delivery is safe and secure, and that our keypad is easy to use. Thank you for your positive feedback!
The Luxer One Team
Parcel secure
8 June 2026
Reply from Luxer One
Hello Betty,
We're delighted to hear you're enjoying the security and peace of mind that Luxer One provides. We appreciate you taking the time to share your positive feedback.
The Luxer One Team
Great job with easy access
Great job with easy access. Wish prior mail had gone through your system instead of just being put on the floor for easy taking and actually stolen for my loss.
6 August 2026
Reply from Luxer One
Hello Lorraine,
We're so glad to hear you're enjoying the easy and secure access our lockers provide. We appreciate you sharing how much of a difference using the Luxer One lockers has made. Providing a secure, reliable package pickup experience is exactly what we strive for.
Thank you for your kind words.
The Luxer One Team
Easy pick up
6 August 2026
Reply from Luxer One
Hello Jean,
So glad to hear that the pick-up was easy and seamless for you. Thank you for your feedback!
The Luxer One Team
No issues
No issues, very user friendly and keeps packages safe and weather proofed until I retrieve.
6 August 2026
Reply from Luxer One
Hello,
We're so happy to hear that our service is user-friendly and keeps your packages safe and protected from the weather! We appreciate your positive feedback.
The Luxer One Team
Terrible experience
Terrible experience. They lost my package and told me it was nothing they could do about it because when the package was delivered it was multiple packages being delivered at the same time so they can’t keep up with which one is mine. This makes no sense if you can’t keep up with which package is which what’s the point in having the lockers at all
6 August 2026
Reply from Luxer One
Hello there,
We're truly sorry to hear about your experience. We understand how frustrating it is to have a package go missing, especially when you were left feeling that there were no next steps available.
At Luxer One, our goal is to provide a secure and reliable package management experience, and we understand why this situation would leave you questioning that. We sincerely apologize for the frustration and disappointment this has caused.
We'd like the opportunity to look into this further. Please reach out to us at support@luxerone.com, mention this review, and include your property name along with any details about your delivery. We'll ensure your case is reviewed promptly by the appropriate team.
Thank you for bringing this to our attention. We appreciate the opportunity to investigate your experience and work toward a resolution.
The Luxer One Team
Picking up
The experience that I had was wonderful. It was very easy to use, and the cleanliness of the pickup area was wonderful. The way the system is fixed no one can take your package. I love it myself and I have no complaints.
5 August 2026
Reply from Luxer One
Hello Jonathan,
We're so happy to hear you had such a wonderful experience! We appreciate your kind words about the ease of use and the cleanliness of the pickup area. We're also glad our secure system gives you peace of mind. Thank you for your positive feedback!
The Luxer One Team
Reply from Luxer One
Hello,
We're happy to hear that your experience with us was quick and easy! We appreciate your positive feedback.
The Luxer One Team
Its been over 3 weeks since we…
Its been over 3 weeks since we requested supervisor follow up with incident that occurred with staff and resident.
2 August 2026
Reply from Luxer One
Hello Sorrento,
We're truly sorry to hear about your experience. Waiting more than three weeks for a supervisor follow-up after reporting an incident is not the level of service you should expect from us, and we completely understand how frustrating and disappointing that must be.
You deserve timely communication and follow-through, and that is the standard we expect to deliver at Luxer One every time. We sincerely apologize that this matter has remained unresolved.
We'd like the opportunity to make this right. Please reach out to us at support@luxerone.com, mention this review, and include your property name along with any details about the incident. We'll ensure your case is reviewed promptly and routed to the appropriate leadership team for follow-up.
Thank you for bringing this to our attention. We appreciate the opportunity to improve your experience.
—The Luxer One Team
She was amazing
She was amazing! She helped me right away and was very kind. Thank you!
4 August 2026
Reply from Luxer One
We're so happy to hear our team provided such wonderful assistance. Thank you for sharing your kind words!
The whole experience was easy
The whole experience was easy, convenient, private & secure. It's the way of the future. As technology advance, so, should our parcel packages. This's my opinion. This setup is an excellent idea to make those older mailboxes isolated. No more using keys or checking the mailbox, to see, if your package has arrived. Just three simple steps. But, you should make it avaliable 24hours; 7 days a week to receive your package.
27 July 2026
Reply from Luxer One
We are so pleased to hear that you found our service easy, convenient, private, and secure. Your positive feedback about the future of parcel packages truly resonates with our vision. We appreciate your suggestion regarding 24/7 availability and will certainly consider it as we continue to enhance our offerings. Thank you for sharing your valuable opinion with us!
Reply from Luxer One
We are so pleased to hear that you found our service easy to use. Thank you for sharing your positive experience with us!
Reply from Luxer One
We're glad to hear your parcel arrived safely and that you found our service convenient. We appreciate your positive feedback.
I think everything was great.
7 July 2026
Reply from Luxer One
We are so happy to hear that everything was great. We truly appreciate your kind words and positive feedback.
I have come to enjoy the security that…
I have come to enjoy the security that this company injects into the delivery between the seller and myself. When I have problems, it is usually the delivery drivers leave a package on the floor instead of putting it in a lockbox. There’s no reason for that except laziness. The boxes are there. The system is set up and some of the drivers just don’t use it.
5 April 2026
Reply from Luxer One
We appreciate you sharing your experience with us and highlighting the security we aim to provide. We are concerned to hear about the instances where packages are not placed in the lockers as intended. We understand how frustrating it is when our established systems are not fully utilized, and we are actively working to ensure all delivery protocols are consistently followed by our drivers. Please contact our support@luxerone.com email if you have any further issues
This company sucks the lockers are…
This company sucks the lockers are always jamming and the techs lie and say they are coming or on the way but they never arrive !! I sat on the phone for three guys with support and nothing happened materialized just two months ago and now here I am again
20 March 2026
Reply from Luxer One
Hi there,
We're truly sorry to hear you've experienced recurring issues with your locker and the support process. We completely understand how frustrating it is to repeatedly encounter the same problem, especially when you're waiting for assistance that doesn't arrive as expected.
You deserve a reliable system and timely support, and that is the standard we expect to deliver at Luxer One every time. It's clear we've fallen short of that expectation in your experience, and we sincerely apologize.
We'd really like the opportunity to investigate what's happening at your property. Please reach out to us at support@luxerone.com, mention this review, and include your property name along with the dates of your recent service requests. We'll work with our service and operations teams to review the repeated locker issues and your support experience so we can help get this resolved.
Thank you for bringing this to our attention. Your feedback helps us identify recurring issues and improve the experience for everyone.
—The Luxer One Team
Highly secure
I like the fact that it is right next to the mail room. It's quick, easy and extremely convenient to get my packages and most importantly safe from packages being taken. 5 out of 5 stars
14 July 2026
Reply from Luxer One
We're so happy to hear that our convenient location next to the mail room makes it easy and safe for you to retrieve your packages. Thank you for sharing your positive experience with us!
pickup was smooth
pickup was smooth, the app was easy, support was helpful...and delivery was secured.
12 July 2026
Reply from Luxer One
We're so glad to hear that your pickup and delivery were smooth, and that our app and support team were helpful. We appreciate your kind words!
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