LUPOSTORE.CO.UK Reviews 9

Reply from LUPOSTORE.CO.UK

Dec 17, 2025

Thank you for taking the time to leave feedback.

We are sorry to hear that you were disappointed with your experience and we appreciate the opportunity to clarify the points raised.

The promotion referenced was a “Buy 2, Get 1 Free” offer, which—like all multi-buy promotions—requires the qualifying quantity to be added to the basket for the discount to apply. This requirement was clearly stated on the product Sub-title, main image, in 3 places on the item description and at checkout. As only two items were added to the order, the promotion did not trigger and no third item was included.

Regarding delivery, while we aim to dispatch all orders promptly, delivery times are provided as estimates by the courier and can occasionally be affected by factors outside our control. We regret any inconvenience caused by this delay.

We are pleased to hear that there were no issues with the quality of the items received. We respectfully disagree with the suggestion that our advertising was misleading or that our customer service was inappropriate. Our team responded by explaining how the promotion operates, in line with the information displayed at the point of purchase.

We take feedback seriously and continually review how we present offers to ensure they are as clear as possible. Should the reviewer wish to discuss this further, we would be happy to do so directly.

Kind regards,
Customer Service Team

Reply from LUPOSTORE.CO.UK

Feb 16, 2025

This is NOT an eBay customer. There is an internal eBay feedback system.
This is linked to a threat by a competitor who we asked to stop using our intellectual property.

It’s been removed once by Trustpilot. They are intent on causing problems

Reply from LUPOSTORE.CO.UK

Updated Oct 27, 2022

This review was for an item sold on eBay which was unfortunately lost in the post. It’s clearly sarcastic and replaced an initial one removed by Trustpilot because it contained swearing and was against community guidelines.
Furthermore this buyer also left feedback on eBay (subsequently removed), where he stated the following:

"( FRAUDULENT SELLER ) Seller claims item sent. But no it hasn t. He banned me from contacting him due to his guilt. I HAVE MADE A YOUTUBE VIDEO ABOUT HIM AND HIS WIFE LISTING THERE HOME ADDRESS AND PHONE NUMBER. And showing there house. I know the item was only £4 but that s not the point."

The mere fact he left such a threatening feedback and defamed us made us make a police report.
He also called twice in a strange fashion. The first he was angry and threatening. The 2nd was to gloat that he received a refund.

The person was reported to eBay, Trustpilot for transgression of their TOS and we hope you can see that their ‘review’ has no basis, was vindictive and all because Royal Mail unfortunately lost their item. We will be pursuing legal action against this individual if they have defamed us in a public forum as they threatened to do.