Outstanding service from Horizon! I ordered the Bosch ConnectModule and later realized I needed the housing to finish the job. Both items were delivered incredibly fast, one after the other. My bike i... See more
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Review summary
Created with AI, based on recent reviews
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I bought my Heybike through the my work cycle scheme. The process was so easy and once I had my certificate I used the Horizon Mobility website to purchase my bike. It was really straightforward and... See more
Company replied
Hi my experience with horizon was a very positive one. The customer service was very good and I received quick replies to all my querying emails. My ado air 20 pro was shipped timely via FedEx and arr... See more
Company replied
The service at Horizon Micromobility is exceptional. Matt and he's team provides brilliant series from the day I've purchased my ebike. The Fiido bike itself is a nightmare, way below my expectation... See more
Company details
Written by the company
Specialists in the new and growing area of micromobility, electric bike, e-scooters spares & accessories
Contact info
Kingfisher Works, Tag Lane, RG10 9SH, Hare Hatch, Reading, Berkshire, United Kingdom
- hello@horizonmicromobility.com
- horizonmicromobility.com
4.7
Excellent
258 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Good online communication and support…
Good online communication and support before purchasing, great delivery and on time
28 April 2026
But customers service
23 April 2026
Reply from Horizon Micromobility
We’re sorry you weren't happy with the Customer Service we provided. we’d like to learn how we can improve things in the future?
Looking at your recent order you were informed on 22.01.26 that the current wait time for the bike was 8-10 weeks (so late March/early April).
You were then informed on March 10th that due to shipping delays the shipment was expected to arrive towards the end of April, you replied to this email. The shipment arrived a little earlier than this and your order was process on April 23rd.
At every point the Customer Services Team provided you with accurate information as soon as we were made aware of any delays.
Please get in touch with the Customer Services team and we’d be happy to forward all communications relating to your orders again.
Kind regards,
The Customer Services Team
Availability of stock at a great price…
Availability of stock at a great price and the fact that I could pick it up the next day.
17 April 2026
Reply from Horizon Micromobility
Thank you for leaving us a review
Highly recommended
Highly recommended! Excellent shop with incredibly fast delivery—it couldn't be any quicker.
15 April 2026
Reply from Horizon Micromobility
Many thanks for your review - happy to hear your order arrived super fast.
Easy with great communications
6 March 2026
Reply from Horizon Micromobility
Thanks for leaving us a review
Outstanding service from Horizon
Outstanding service from Horizon! I ordered the Bosch ConnectModule and later realized I needed the housing to finish the job. Both items were delivered incredibly fast, one after the other. My bike is now fully assembled and works perfectly. Exceptional speed and service!
17 April 2026
Unprompted review
Reply from Horizon Micromobility
Hi - many thanks for your review. Glad to hear your bike is back on the road.
Ride On
The Customer Servics Team
Reply from Horizon Micromobility
👍 thanks for your review 😀
Reply from Horizon Micromobility
Thanks for your review 😀
No help or instructions on delivery
No help or instructions on delivery. Even after asking for delivery i was not given option for delivery. I had to pay for uber to pick the item from 50km away.
Communication was ineffective. All information needed was asked in separate emails instead of asking in one email.
Not very helpful stuff.
I was able to get the item somehow with paying extra and going through trouble.
27 March 2026
Reply from Horizon Micromobility
Hi
Yes you supplied a delivery address that's how it works? Not sure what the issue was with your orders but looking at your account all the orders were shipped to the address you supplied and the shipping/tracking details were supplied for each item when they were shipped. If you need further details on shipping then this is shown on the Delivery Tab for the product. Please contact us if you have any further questions.
They put me at ease by answering any…
They put me at ease by answering any questions I had & then the process of buying the ebike battery seamless. I was informed of each step of the delivery & it arrived 5 days after I had ordered .
20 March 2026
Reply from Horizon Micromobility
Hi Wendy - thank you for your review. Glad to hear your order arrived quickly.
Kind regards,
The Customer Services Team
Excellent service from order to…
Excellent service from order to delivery. They stock Bosch e bike parts, required blank plug for y cable due to controller upgrade.
26 March 2026
Reply from Horizon Micromobility
Many thanks for your review
Reply from Horizon Micromobility
Thank you for leaving a review
ADO Air 20 Pro
ADO Air 20 Pro. This is my second purchase of a ADO product from Horizon Micromobility. Super Bike. Super quick delivery. Great Price. Well recommended.😀
18 March 2026
Reply from Horizon Micromobility
Many thanks for your review and for placing another order with us 😀
Reply from Horizon Micromobility
Many thanks for your review 😀
The bike I ordered arrived safely and…
The bike I ordered arrived safely and fully assembled (except the pedals). The assembly and delivery are additional charges but worth the extra expense.
2 March 2026
Reply from Horizon Micromobility
Hi Laurence
Many thanks for your review, we hope you get some sunny weather so you can ride the bike!
Great service
Received my engwe engine pro 3.0 fully assembled and I love it! Initially received the wrong bike because engwe sent the wrong one and they look almost identical the issue was resolved very quickly.
Thank you
19 January 2026
Reply from Horizon Micromobility
Hi Ozan,
Many thanks for your review and sorry about the initial mixup!
Kind regards
The Customer Services Team
Engwe LE 20 cargo bike
We bought a Engwe LE 20 cargo bike from Horizon and wanted to say their sales and support team are fantastic. The bike was delivered within a couple of weeks (China origin) but was damaged (broken rear battery mount). Horizon customer service (Mat) lliased with Engwe and arranged pick up and delivery of a replacement bike. This time all was well and we are very pleased with our new bike.
2 February 2026
Unprompted review
Reply from Horizon Micromobility
Hi Jon,
Many thanks for taking the time and leaving a review - we've passed on your comment to Matt in sales.
Kind regards
The Customer Services Team
Good service and fast delivery
Ordered an e-bike from Horizon micromobility. Wanted to use my bike to work voucher it was no problem they were so helpful and friendly and receive the bike only a few days later would recommend
10 December 2025
Reply from Horizon Micromobility
Hi Jackie,
Thank you for your recent review - hope you've managed to get out on the bike despite the weather.
Kind regards,
The Customer Services Team
Very friendly and helpful staff…
Very friendly and helpful staff helped me with everything and supported me with any help I needed. I really recommend this to everyone. Great shop with good prices and perfect service.
28 November 2025
Reply from Horizon Micromobility
Hello,
Many thanks for your kind words 😀
Great Service Great Prices Great Company
Ordered online, item was dispatched the following day and delivered the next, prices are most competitive and the comms are second to none, highly recommended this company to deal with. Thanks
29 December 2025
Reply from Horizon Micromobility
Hi,
Thank you for your review 😀
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