Lululemon Athletica Reviews 

The only reason I ordered from them was because THEY guranteed delivery by 12/24/25 if ordered before noon pst on 12/22/25. Yet on the morning of 12/23/25 my order was still processing. Support said just to wait for it to update. It updated and stated it would be delivered on time.

However, now that it is 12/24/25 I am told it won't be delivered until the 26th. Lululemon claims it is "Due to unforeseen circumstances with the shipping carrier. "

They are full of it. This was fully foreseeable by me and false advertising on their end. Their stuff is good but when they drop the ball so bad on guaranteed delivery, and do not seem to be willing to take THEIR responsibility for it now being late, I will simply go elsewhere and talk smack about them from here on out.

Such a gimmick, terrible quality, go to Kmart it’s better quality. Can’t seem to upload photo but fabric of pants deteriorated in a week, they now look horrible.

On 8 December 2025, I purchased 3 items from this company. On 18 Dec 25, seeing nothing had shipped, I contacted the seller. I was told that they made a mistake and would expedite my order with 2 day shipping. They sent me a gift card that I then had to give back to them. They also promised a $30 gift card for my trouble. Fast forward to 22 Dec 25, and I still have not received what they promised, in writing. To add insult to this, the first representative disconnected me and the second one claimed (1) she could find no order, (2) that as an appeasement they refunded the $78 to me, and that (3) they sent me to $30 gift card. After I sent screen shots of the order, the representative was caught in her lies and admitted that there was an order - and part had shipped and another part would arrive in 2-3 days - AFTER Christmas which is why I ordered them on 8 December so they could arrive for Christmas. I have asked for a $50 gift card for their egregious behavior and lies and was told to wait even longer for a reply. This company is clearly engaged in deceptive behavior!

Awful customer service.
Unable to transfer the mirror to a friend without paying for membership myself.
Phone appointment next day with customer service, they never called.

Only option is chat support. Of course automated. Wasted an hour trying to figure this out and they will send an email in 4-7 business days.

I am so glad to leave lululemon.

I paid a crazy price of $108 for a legging that I've never received. These people are scam artists to say the least you could buy a legging at Walmart that looks just as good just doesn't have the same name but it is pretty much the same material what a joke

When my package arrived it was the wrong item. The expedited the correct item. And allowed me to keep the item that was sent by mistake.

Why in December, would you offer only one courier option (Royal Mail)? Again why only one delivery speed?! 2-5 day delivery window!

Ordered more than 10 days ago. Twice the "estimated time". This is a premium product, provide a premium service.

Quality is getting worst and worst.
Material s cheap…for a 108$ legging.
After one wash, it looked like even cheaper.
Can’t have a refund because i washed it….
Not a customer anymore.

I bought a track suit last week and washed it for the first time today. The color faded in multiple spots after 1 wash, I followed all care instructions. I called the company and they said that if the item was washed they will not stand behind their warranty. Never will buy from Lulu lemon again and filling a credit card dispute.

Ordered a headband. They sent me an empty envelope.

This company is a joke right?

corporate gift program and they expect you to wait 2 days for an appointment to make a purchase. Do they think they are apple, unbelievable. I went to the store instead, no problem placed the order all is good, all in stock will ship to my home. five days later they came in packages of 2 over the next 6 days. Day after day, email after email, delayed, coming, delayed. Then the worst. 1 not in stock we cancelled. No substitution, No help, no refund, no alternative. Never again. If you're not buying in store forget about it, not worth the hassles, worst experience ever

2 month after getting a water bottle gift? The interior got rusty
Even the cheap ones from dollar store doesnt get rust INSIDE

The Lululemon store at 1529 3rd Ave New York, NY 10028 is a poorly managed store with employees who are a blight to Lululemon’s brand. The Manager Javon is one of the worst store employees with his deplorable attitude and juvenile behavior. He along with other employees need to be terminated. This store needs an overhaul. Hire better employees that reflect the brand image. Javon has no business managing any store let it alone a Lululemon. The staff there racially profile and gossip about customers. Terrible customer service will never set foot any other Lululemon again.

can i give no star? horrible customer experience, i got an item shipped to me with anti thief device on it and smell like perfume. contacted them 4 times just to have someone come to pick up the item. such a bad experience. and really hard to get a hold of them

I’ve been really happy with my purchases from lululemon. The quality is always excellent, the fabrics are comfortable, and everything holds up well even after many washes. The fit is flattering, and the pieces are great for both workouts and everyday wear. A very reliable brand-definitely worth it.

Very disappointed – can’t even get an invoice

I’m honestly shocked that a brand like Lululemon makes it so hard to get something as basic as an invoice. I shopped at the Regent Street store recently and have been emailing to request my receipt/invoice, but it feels like nobody is even reading the emails. No follow-up, no solution, nothing.

What frustrates me most is that customer service seems to just wash their hands of the problem instead of trying to resolve it. For the prices Lululemon charges, I expect at least a minimum level of after-sales service and accountability. Right now I’m left without a proper invoice for my purchase, and that’s simply unacceptable.

HORRIBLE after-care services!!! After spending thousands, literally thousands of $$$ both online and in-store when I traveled to CA, US, and HK, they couldn't fix an issue with a replacement for an order that they sent to me WITH THE MAGNETIC TAG ON!!! This is me ordering online, shipping it to my brother in California, and him shipping it to me in MANILA just so I can get their products!!! After ALL THE EFFORT, and THEIR mistake, they refuse to send me a replacement! Not even a refund (which they also declined by the way), but a replacement!!! As if I would try to rip them off for a $148 versus a total of almost $3000 that I've spent on their products just this year!

Bought a pair of shorts for our granddaughter in store, but they didn’t have so she said they would have them shipped to me. Great I said as I’m a senior and I really don’t like malls.
I kept getting emails that they were arriving on the Friday that week. I received numerous emails saying they were out for delivery they never did come that day.
On the Monday the same emails started about receiving my parcel, first it was suppose to be in am then early pm and now later pm they have finally arrived!
Terrible shipping services and they should find a service that does way better! I called them while I was waiting on my 2nd day and they offer NOTHING! No compensation what so ever! They need to do better!

I ordered a belt bag for a birthday present. When I went to wrap it before the party, I discovered a security tag inside. I messaged customer service explaining my time-sensitive situation and asked for tips to remove the device. The rep asked me questions about my order etc... and 45 mins later told me to take to a store to get it off (which I had already specified there was no time for.) There was no offer to make the situation right. Definitely unimpressed with the lack of professionalism.

Absolute shit quality!!!!!! I bought leggings of 120 euro that started raffeling after 2 times wear! If i send them an email the only solution they give is change the legging, they even offer a different style that i don’t want and all the same quality anyway. I did send them back onve and got new leggings but they started raffeling even worse again after 1 wash. This company is a bunch of criminals just trying to make money, they don’t care about quality or there costumers.