Lululemon Athletica Reviews 

My son went to use his gift card and was told the balance was $0.00. I contacted their resolution department and asked repeatedly to speak to a manager, only to be told that the person I was speaking with was “the highest person available.” "the decision is final" is what she said and "there are no exceptions". At no time did I ask for an exception to be made.

She gave me the same scripted response over and over. They were able to tell me when the card was purchased and when it was used, but apparently not where it was used, which is exactly the information I needed to verify that the transaction wasn’t done by my son.

What makes this even more frustrating is that the card was given to him the very same day as the alleged use. That alone should raise red flags. Suspect. They refuse to provide the basic information needed to investigate it properly is unacceptable. SMH.

If you are thinking about buying gift cards for Christmas , reconsider, this is the 2nd time it has happened to me with receipts in hand.

Merchandise ordered online arrives in a state that resembles someone’s closet floor, hastily stuffed into a mailing bag without proper care or attention to detail. Recently, my order arrived with dirt on the leggings, which is unacceptable. The customer service response is standard, offering apologies and acknowledging the customer’s frustration. However, they act as if they are doing the customer a favor by allowing a return, leaving the customer to handle all the legwork. The price we pay for this product should guarantee that we receive top-quality items. Lululemon needs to hire quality assurance personnel who are knowledgeable and skilled in their field, as the current standards are subpar.

DON'T go here. Every thursday at 6 or 7 I go here to shit. BUT I CAN'T. WANNA KNOW WHY? BECAUSE OSWALD IS ALREADY THERE, TAKING A SHIT. I CAN'T EVEN SHIT BECAUSE HE IS SHITTING, SO THEN THEIRS SHIT EVERYWHERE, SO THE ENTIRE PLACE SMELLS LIKE SHIT AND I'M TIRED OF IT SMELLING LIKE SHIT ALL THE TIME.

I’m here to leave a bad review like many others. I bought a $100 gift card, and when I first checked the balance, it showed the full $100. A few hours later, I checked again, and it said the card could not be found. It’s now being “looked at.”

I called customer service right away. The first representative I spoke to was very nice and helpful. She said she could see that the $100 was still on my card and wasn’t sure why it wasn’t showing up on my end.

Today, I called back to follow up, and I got no answers from the representative. She basically told me I was going to be out of luck — and then she hung up on me mid-sentence. Customer service literally hung up on me. It was absolutely horrendous.

Lululemon seems to be operating an organized scam with their gift cards. There are thousands of people who have been stolen from. Go check Reddit — it’s full of stories about Lululemon gift card fraud and issues with their security team. I don’t understand how they’re getting away with this. They are stealing their customers’ money left and right, all while providing the worst customer service imaginable.

My money was still showing on my card earlier, so I guess that’s one positive. I’m hoping to at least get a new card issued. I do not want them stealing my $100, and I will not let this go. You will hear from me every single day until I get a new card or my existing card is fixed — I promise you that.

I also want to point out that I did not have an account, so my card wasn’t attached to anything. According to what I’ve read on Reddit, attaching your card to your account is when it gets stolen most often. This is your warning: do not buy Lululemon gift cards unless you want your money stolen.

How does my card show $100 one moment, and then suddenly say it cannot be found? Because the money was taken. If I had read the reviews first, I would have never purchased this gift card. It was meant to be a gift, and now I can’t even give it.

I’m shocked that a large company like this is getting away with what is basically organized theft — a pattern of corrupt activity that needs to be fully investigated by the FBI or whoever handles this kind of consumer fraud. They have stolen thousands of dollars from customers and then hang up on people who simply want answers. It’s like they don’t care at all because they’ve gotten away with it for so long.

Karma will come.

Please issue me a new card or fix my existing one immediately. Otherwise, you will be hearing from me every single day until I get my money back. I promise you, you will get sick of hearing from me — so let’s handle this ASAP.

I went to the Lululemon store at Ross Park to purchase outfits for a couple of women having surgery. I hoped to find outfits for them to feel special at such a difficult time. I have done this in the past and sometimes it works perfectly and other times not so perfect so I know to not purchase sale items. I found two outfits - the one worked great and the other outfit the woman said did not fit. I returned to the store less than 24 hours later with tags on - to return pants, jacket and a hat. None of which was listed on sale. The person at the desk (male with a beard) insisted that I had to have store credit. I asked for a manager and he said that she was not in. He gave me the in store gift card and I left with the store managers name. I reached out to Carey Enzsweiler and the conversations have been unprofessional. Ms. Enzsweilers response has been to tell me that she cannot find any proof that the tags were marked - they were not - and continues to say that she has to find more proof that I am telling the truth. If there is not any proof that the tags were marked, why is this an issue?

Customer service is rude and unhelpful. Their products are overpriced, and some look very worn after a short period of normal use. Overall, Lululemon feels more focused on fashion than quality, and the poor customer service made it a really disappointing shopping experience.

From Italy, I purchased a €250 gift card online as a present for my daughter, who is their customer and lives in London. When she went to the store, she was told she couldn’t use it because it had been purchased on the European website (something that was not specified at the time of purchase). They did tell her, however, that contacting customer service would surely lead to a solution.

I reached out to them confidently, convinced that common sense would prevail and they would find a way to help me. Instead, they replied—with countless overly polite and irritating preambles—that my daughter will only be able to use the gift card when she travels around Europe or possibly in Milan, where their only Italian store is located. Alternatively, she could use it online on the European website, but she would have to pay shipping fees to receive the items in London.

I tried writing again to explain how impractical this solution was, but I never received another reply. They took the money, but I cannot use the gift card. Very unprofessional.

I have never encountered such poor service!! In my life!!!!!!!! I ordered online for the first time on an order site for $334 including shipping. I knew I would have to pay taxes when it arrived, I just didn't know what I would have to go through. I waited a long time and then after 3 weeks of waiting, the FedEx courier company contacted me claiming that I had to pay taxes on a package worth $510!!! In other words, Lululemon made a mistake with the invoice value and now I have to chase them to change the invoice and send it to FedEx so that I can pay the correct taxes that correspond to the value of my order! I contacted them by email, Facebook and Instagram - an annoying bot answered me and I didn't get a response!!!!!! My package is lying at the airport without being handled and the company doesn't care at all!!! I order a lot online from Skims and ALO Yoga and I have never encountered such horrible and outrageous service in my life!!!!! First and last time I order from them! I hope you can help me solve the problem

My experience with customer service was unsatisfactory. I was searching for a specific jacket, which was out of stock at all local stores. After a thorough search of inventory across all Lukulemkn stores, I located the item. I contacted the Rockland, NH store and requested a 24-hour hold. I followed their instructions and completed the purchase, and then needed to arrange for pickup up.
I was dismayed to learn that my order was canceled and the jacket subsequently sold, which was quite disheartening given the store's esteemed reputation. I question the operational standards of Lululemon, as the conduct of their staff appears to be unprofessional.
Rk

Pathetic.
They are just big name. I order gift for my brother. As i needed my order earlier I paid for Priority shipping.
Order didn’t come as committed so I asked for refund of $30 which i paid for priority shipping.

Neither I got my money back nor the package. I wish i could attached chat here where agent literally shut me up for asking my money.
Fancy thieves they are nothing more.

I would rather but fabletics than this shitty company again

The representative spoke to me in an arrogant and condescending manner, presenting themselves as an “educator.” They claimed that the store was doing me a favor by applying certain discounts and even threatened to revoke a discount I received as a gift, one that other customers have also used in the same way.

When I brought this issue to the store manager’s attention, instead of addressing my negative experience, she chose to deflect my complaint and escalated the matter to the head office, addressing all account holders rather than resolving my specific concern.

What made the experience worse was that both the staff and the manager seemed to believe their role was to “educate” customers. They even asked me to pass their so-called “education” on to senior members of my family regarding how to use their products, as the gift was from them; this was an entirely inappropriate and disrespectful request.

Customers visit stores for positive experiences and to engage with products that suit their style, not to be subjected to unsolicited lectures or “educator” role-plays from brand representatives.

I bought a Lululemon gift card for my daughter for $150.00 Canadian. When she went to use it the balance was zero. It did not appear to be tampered with and the numbers on the back had not been exposed. Lululemon basically told me, “tough, no refund.” While their gift cards have clearly been compromised by scammers, they choose to do nothing about it except let the customer lose their money.

I ordered a bulk order, and there were two packages scheduled for delivery. However, I never received the first package because it was delivered to the wrong location. I contacted the shipping partner, and they confirmed it was delivered incorrectly. I reached out to Lululemon for a refund or replacement and provided the conversation, but they denied my request.

I received the second package, but they only sent 5 out of 6 items. I contacted them about the missing item and requested a replacement, but they refused. Do better. Very disappointed.

Order ID
c176133416270730

Claim ID
DRP9866GTB52

Claim ID
XQSKB224FWAQ

I bought a pair of pants at this store last week. When I brought them home, I took off the tags and put them on. Then I realized that they did not take off the security tag at the store.

I don’t live near a Lululemon store, so I contacted them asking to exchange them - hoping to exchange them for a new pair.

After hours chatting with their support team, they refused to send me a new pair because I took the tags off the pants.

Now I’m stuck with an expensive pair of pants that I can’t really wear and have no way to return them.

Look, mistakes happen, but you need to own up to them and give your customers what they paid for.

Lululemon makes nice clothes, but this is just shady business practices.

Awful.. I got a pair of Align leggings 4 years ago and loved them - wore them seriously about 3 times a week for 4 years.

Bought a pair recently - awful quality piling between the legs after 3 washes and couldn’t believe it. Reach out to customer services explained what happened, they basically said I was washing them wrong - I washed them according to the label at a low temp. When I replied that I was washing according to the label and the same as the pair I had they basically said the decision was final and no replacement or refund will be offered. I will never give them business again

I placed an order for 5 items which were the foundation of gifts. After 11 days, they had not arrived. I contacted customer service, they admitted it was an error on their end, yet would do nothing to get the items to me on time. They said I could check the stores. I tried to order online for store pick up. Nope. Didn't work. So now, at the last minute I have to rethink my entire gifting. They should have rushed shiipped them to me, but THEIR process, designed to make THEM happy, doesn't allow for that. So tired of poor customer care. We use our dollars towards their products with absolutely no respect in return. Done with the LULU!

Terrible! Rude customer service over a problem they caused!

The most horrible slow return process ever, they shit the item back to be destroyed, that takes up to 10 days, then they email saying you'll get a voucher. That voucher did not come, I had to contact support 2x then when it finally comes, the item I am trying to replace is no longer available. It should of just been sent out immediately as a replacement once I filed the claim. The chat help continually deferred any accountability and kept wanting to kick the can. This company destroys shareholder value and wastes a ton of time. I will not support them anymore, now i have a useless voucher for items that I cannot replace.

What is happening with the fashion at Lululemon it’s feel like the quality of the product has gone downhill and the price has gone up.
The fashion has gone bit bizarre or extremely basic, not very functional for every day active life, not actually
good looking trying to start a trend that’s not working for their product name.

I feel like there’s clowns in the office
That lost inspiration.
They need to get off their phones and stop scrolling and start creating.