Shaw Sofa — 3 stars We love the look of this sofa — the design and style are exactly what drew us to it, and it looks beautiful in our space. However, we’ve been disappointed in the quality so... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love, love love the quality and style of both trays and have been eyeing them for a while. The only thing I would comment on is the packing for shipping. The handles on the rectangle tray weren't su... See more
Company replied
The design is excellent. I loved the shape of the base and fit of the shade - just a very unique lamp overall. However, I found the actual construction to be quite middling. The “harp” piece was bent... See more
Company replied
The cutting board is gorgeous, no complaints with quality. It’s just awfully heavy. So heavy that I can’t figure out when I’ll actually use it. Certainly won’t be often as it’s unwieldy for washing an... See more
Company replied
Company details
About Lulu and Georgia
Written by the company
We design and curate the best in interiors to inspire your home. Shop our carefully curated selection of rugs, furniture, and décor.
Contact info
5410 Wilshire Blvd, 90036, Los Angeles, United States
- support@luluandgeorgia.com
- www.luluandgeorgia.com
3.5
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My order was never delivered and the…
My order was never delivered and the support email has been non responsive.
11 August 2026
Reply from Lulu and Georgia
Hi Rose,
Thank you for your feedback. We’re sorry to hear that your order is still in transit. Our Customer Support team is currently checking the shipping status with the carrier and will reach out with a resolution shortly. We appreciate your patience during this process.
Lulu and Georgia
Missing Items
I ordered two lights, it said both shipped out, but I was only delivered one. Even the FedEx delivery photo shows only one box being delivered. I’ve tried reaching out to customer service multiple times, and I’ve gotten no response.
14 August 2026
Reply from Lulu and Georgia
Hi Sarah,
Thank you for reaching out. We are sorry to hear that your pendant lights shipped separately. Some items ship from different warehouses based on current inventory levels. Our Customer Support team recently contacted you and provided updated tracking information for the second pendant light, which has now been delivered. We appreciate your patience during this process.
Lulu and Georgia
Love the rug
Love the rug. Only wish that the underliner arrived at the same time as rug or before.
7 August 2026
Reply from Lulu and Georgia
Hi Susan,
We're so glad you love the rug! We understand your frustration about the rug pad's arrival, and are working to improve our shipping coordination.
Lulu and Georgia
Great Concept, Mid Execution
The design is excellent. I loved the shape of the base and fit of the shade - just a very unique lamp overall. However, I found the actual construction to be quite middling. The “harp” piece was bent in such a way that it made it difficult for the shade to sit evenly, the shade fabric had an strange mark that was inconsistent with the rest of the material, and the grommet that houses the cord near the base is loose. These small details really cheapened the overall feel of the product and does not justify the $500+ price point.
14 August 2026
Reply from Lulu and Georgia
Hi Carissa,
We appreciate you sharing your detailed feedback regarding the lamp. We are pleased to hear that you found the design, base shape, and shade fit to be excellent and unique. We are concerned to learn about the issues you encountered with the construction, specifically the bent harp, the mark on the shade fabric, and the loose grommet. We understand how these details can detract from the overall quality and value, especially given the price point. Your insights are invaluable as we continuously work to improve our products. If you'd like to explore return options, please reach out to our Customer support team, and they'd be glad to assist.
Lulu and Georgia
Reply from Lulu and Georgia
Hi Susan,
We are so glad to hear that our Customer support team was helpful, and friendly during your shopping experience. We appreciate your kind words!
Lulu and Georgia
Reply from Lulu and Georgia
Courtney,
We are so glad we could provide exactly what you needed. Thank you for your wonderful feedback!
Lulu and Georgia
Ordered several area rugs
Ordered several area rugs. Two of the three ordered arrived. The last and most important, still hasn't arrived, it's been 3 weeks?
7 August 2026
Reply from Lulu and Georgia
Hi there,
We’re sorry for the delay with your rug and understand how frustrating it is to be waiting, especially after the other two rugs have already arrived.
We see that an agent is currently working with the carrier to investigate the delay. We’ll provide you with an update as soon as more information is available.
Thank you for your patience and understanding.
The chair looked exactly the same as in…
The chair looked exactly the same as in the photo. Delivery was smooth. Your company is definitely one of my favorites!
7 August 2026
Reply from Lulu and Georgia
AB,
We are so happy to hear that your chair arrived as expected and that the delivery process was smooth. We truly appreciate your kind words and positive feedback!
Lulu and Georgia
Delivery Service is not responsive
Delivery Service is not responsive. I received an email and text asking me to confirm my availability for a delivery today, 8/19/26 between noon and 3:00 p.m. I replied that didn't work. I received a reply back noting they were sorry it didn't work and that a member of their team would contact me to discuss my preferred scheduled. I did not hear back and so I contacted them on Monday, 8/17/26 and explained I wouldn't be home until 1:00 p.m. and that I could be home from that time on. I spoke with a woman who put me on hold several times to confer with dispatch. She indicated the time could be before 1:00 and I clarified that no, it would need be from 1:00 p.m. throughout the rest of the day. I was put on hold again and she came back and said they could make my delivery toward the end of their route after 1:00 p.m. Today, I received a call at 11:30 a.m. indicating they would be at my home in 15 minutes and I explained that I would not be home until 1:00. Then another person called me and told me I would have to be scheduled for next week because the delivery team was leaving my area. I explained that I never received a call to discuss my scedule prior to today and so I had taken the initiative to reach out to the company on Monday. Then, when I asked which day next week, I was told they are only in my area one day per week and they didn't know which day that would be yet. The person was very apologetic, however didn't seem to have any power to make this right. This is very disappointing, especially with a $199 delivery fee. I feel you need to examine your delivery vendors to be responsive and to be customer oriented. I have no idea when the table will be delivered. I'd appreciate it if you would consider reimbursing me for the delivery fee since the process is not effective.
4 August 2026
Reply from Lulu and Georgia
Hi Vicki,
We’re very sorry for the miscommunication and frustration this delivery experience has caused. We understand how disappointing it is to have made the effort to coordinate your availability in advance, only to have the delivery team arrive at a time when you had already explained you would not be home.
We’ll have a representative further assist with your delivery and review your request regarding the delivery fee. Thank you for bringing this to our attention, and we apologize again for the inconvenience.
Quick delivery and well packaged!
14 August 2026
Reply from Lulu and Georgia
Linda,
We're so happy to hear that your order arrived quickly and was well-packaged! We appreciate you sharing your positive experience with us.
Lulu and Georgia
The lamp was delivered and was missing…
The lamp was delivered and was missing a piece. Sent information and email to support over 24 hours ago and have not heard anything. Super dissappointed.
14 August 2026
Reply from Lulu and Georgia
Hi Elizabeth,
We’re sorry to hear about this experience. We understand how frustrating it is to receive your lamp with a missing piece and then not hear back after reaching out to our Support team.
We’ll have a representative follow up with you directly to further assist with your order. Thank you for your patience and understanding.
This is the fourth time I’m requesting…
This is the fourth time I’m requesting for the return label for two packages. Every time I get an email that it would take two business days. I hope somebody would take it more attentively this time.
4 August 2026
Reply from Lulu and Georgia
Hi Haris,
We’re sorry for the repeated back-and-forth. We do see that our agents have provided the return labels in their responses, and the labels should also be automatically sent to your email.
Please check your spam/junk folder in case the emails were filtered there. If you’re still unable to locate the labels, please reach out to our Support team so they can assist you further. Thank you for your patience.
Product not as advertised
Shipping was fast and communication about the order was good, the product itself is disappointing. The round pillow is not actually round, rather irregular and kind of oblong. Not annoying enough to return the pillow, I feel bad enough about how wasteful shopping online is already, but the product not being as advertised is disappointing.
7 August 2026
Reply from Lulu and Georgia
Hi Ashley,
Thank you for sharing your feedback. We appreciate you acknowledging our fast shipping and communication. We are truly sorry to hear that the pillow did not meet your expectations regarding its shape. We understand how frustrating it can be when a product isn't quite as depicted. Your comments are valuable, and we are reviewing our product descriptions and quality control processes to ensure greater accuracy for our customers.
Lulu and Georgia
Great customer service!
Great customer service!
Two beautiful light fixtures had defects and they promptly sent replacements—can’t wait to get them installed. Open packages as soon as you get them!
7 August 2026
Reply from Lulu and Georgia
Hi there,
We are so happy to hear about your positive experience with our customer service! We appreciate you highlighting our prompt resolution. We hope you enjoy your new light fixtures.
Lulu and Georgia
I placed this order on July 7
I placed this order on July 7, 2026, when the advertised delivery timeframe was 1–3 weeks. The order was then scheduled for delivery tomorrow, August 19, and I relied on that confirmed delivery date when making arrangements.
I have now received an email stating that the delivery has been delayed with no new delivery date or timeframe provided.
Communication has also been horrible.
7 August 2026
Reply from Lulu and Georgia
Hi Sam,
We’re sorry to hear about the delay and the lack of communication. We’ll have a representative further assist you and provide an update on the new delivery timeframe. Thank you for your patience.
Perfect service and very fast shipping!
6 August 2026
Reply from Lulu and Georgia
Laura,
We're absolutely thrilled to hear that you experienced perfect service and very fast shipping! Your positive feedback truly makes our day.
Lulu and Georgia
Reply from Lulu and Georgia
Hi CJ,
We're glad to hear you received great customer service from our team. Thank you for your feedback!
Lulu and Georgia
Beautiful unique tapestry and artistic…
Beautiful unique tapestry and artistic pot. Love!
6 August 2026
Reply from Lulu and Georgia
Hi Ly,
We are so happy to hear you love your unique tapestry, and artistic pot! We appreciate you sharing your positive experience with us.
Lulu and Georgia
Reply from Lulu and Georgia
Hi there,
Thank you for your feedback. After reviewing this with our team, the White Glove portion of the delivery was not completed because the space was not ready for the service at the time of delivery.
Please note that our delivery teams are unable to move existing furniture, as outlined on our shipping page. We appreciate your understanding and hope you're happy with your rug.
Urgent
Urgent: Correct Refund Needed for Returned Items (Incorrect Order Refunded)
Dear Lulu and Georgia Customer Service Team,
I am writing to follow up on my return and correct a previous detail: I did drop my return off at FedEx as requested. My apologies for any confusion on that point.However, the core issue with my refund remains unresolved, and I feel I am getting the run-around. While I did receive a refund recently, it was issued for the wrong order—specifically, a different order I placed during the same time period. I still have not been refunded for the items I actually sent back via FedEx.The last email I received from your team contained a return code to send the items back, but as stated, I have already returned them.Please review this case carefully. I want to resolve this confusion and receive the correct refund for the products I returned.
13 July 2026
Unprompted review
Reply from Lulu and Georgia
Hi Marie,
We’re sorry for the confusion. We see that an agent from our Customer Support team has already addressed this matter. If you have any additional questions or concerns, please continue working with the agent assisting you so they can further review your case. Thank you for your patience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.