Lulu and Georgia Reviews 

Timely response to correspondence concerning a defective lampshade. Resolution quick, kind, and generous!

The sofa is gorgeous and the delivery men were fantastic! Highly recommend Lulu and Georgia.

Ordering was easy and my item came very promptly.

your sales team sent me photos of the chairs already in a customers home. I also received a fabric swatch which helped me make my decision to purchase the chairs. these are the first chairs I purchased online, without sitting in them, they are very comfortable and elegant. the bistro table is perfect!

Easy and efficient. Great products!

I absolutely loved the product. The wallpaper was beautiful, but there was a huge problem, still not resolved, with the shipment I got two rolls of the wallpaper and they shipped them separately and the batches didn’t match and I’ve been working on this for a week and it’s not resolved so I had to delay the project

Very flexible in refunds and being understanding

This is the worst rug quality I've ever had and it's even more terrible at the price point I got it for. The discounted price is still unreasonable for how much it sheds. I gave it a couple months to see if it will eventually stop like mentioned in the product page. It hasn't. We own a Miele vacuum and even it struggles with the sheer amount of fluff just from a week of use.

Edit after reply: I can't find any information how to reach customer support.

still don’t have my chairs or any date for when they might arrive

The curtain rod purchased was just an Umbra Cappa rod under a "new name" bestowed by L&G, yet cost 2x as much as the same rod on Amazon (plus you get free shipping with Amazon), at Bed Bath and Beyond or other places selling the Umbra Cappa in a transparent manner. I know b/c the item arrived in an Umbra branded box. When asked about this L&G was very defensive and said they did nothing wrong - while they may have heavily obfuscated the provenance of the item, they never outright said this item was not another company's cheaper product, so they owe me nothing. Just feels pretty gross coming from a company that prides itself on to quote: "At Lulu and Georgia, you'll find exclusive designer collaborations, uniquely curated collections, and one-of-a-kind vintage pieces to bring your home to life." They don't mention, and questionable mass produced products that sell elsewhere for cheaper on stores that are OK with transparency and honesty... In short, buyer beware of being scammed by L&G. Edit based on L&G feedback. : the return was offered because it is in the return window, and this was explicitly made clear to me by customer service, not because it was offered as part of this situation. I was told given they have done nothing wrong, the item is returnable in its standard window and the 10 dollar delivery fee is not refundable b/c this is a standard return. So again, L&G spinning their side as a decent company. And I still stand by my view they are slippery folks over there. Also not the first to experience this, it turns out.

Waited months and rug is not the same colors…pictures attached

i bought a present expecting it to arrive maximum in 10 days and it took up to 3 months

My order was never delivered and the support email has been non responsive.

I ordered two lights, it said both shipped out, but I was only delivered one. Even the FedEx delivery photo shows only one box being delivered. I’ve tried reaching out to customer service multiple times, and I’ve gotten no response.

Love the rug. Only wish that the underliner arrived at the same time as rug or before.

The design is excellent. I loved the shape of the base and fit of the shade - just a very unique lamp overall. However, I found the actual construction to be quite middling. The “harp” piece was bent in such a way that it made it difficult for the shade to sit evenly, the shade fabric had an strange mark that was inconsistent with the rest of the material, and the grommet that houses the cord near the base is loose. These small details really cheapened the overall feel of the product and does not justify the $500+ price point.

Helpful customer service. Also friendly.

Very helpful and got us exactly what we needed

Ordered several area rugs. Two of the three ordered arrived. The last and most important, still hasn't arrived, it's been 3 weeks?