Horrible customer care! They sent the wrong item, then would not honor listed price on their website. Returned and will not purchase from then again. Buyer beware.
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Reporting this site. Placed order 3 days ago. Money immediately taken from my account but have not received any order information or receipt for the purchase! The telephone number they have listed ke... See more
Selection and pricing minus customer service. Overall yes im happy with my purchase and the price however good luck receiving customer service help. I tried to call their number dozens of times to... See more
The particular case I ordered seems either very scare right now, or extremely expensive where I did find it. I was pleasently surprised to find it both in stock and very reasonably priced at L.O. The... See more
Company replied
Company details
Information provided by various external sources
Luggage Online - We carry Rimowa, Samsonite, Bric's, Travelpro, Hartmann and more. Featuring luggage, backpacks, duffel bags, briefcases, and travel accessories.
Contact info
260 liberty st, 08840, metuchen, United States
- 1-844-999-7678
- customerservice@luggageonline.com
- www.luggageonline.com
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Hasn’t replied to negative reviews
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Great purchase experience!
I got a review email right after purchase so i was apprehensive about the online purchase, thinking it was a scam site. But the great price and quick shipping was not a scam, just a specialized site. Got shipping notification the next day and received the suitcase within a few days. Love my luxury suitcase. Sorta bummed that they advertise a discount code that wouldn’t work for all purchases, but still the best deal on the market. Thanks!
I received my bag quickly and love it
I received my bag quickly and love it. It is a Tumi backpack that was on sale. New and as described with no issues. Have already traveled with my new bag!
Small hiccup Large satisfaction
Despite a hiccup due to my changing my order, the price was competitive and the delivery was expedited due to the aforementioned hiccup.
I recommend Luggage Online
A bit hasty of a review from me - Beware : No refund
Out of stock and you told me I have to request a refund from Amazon when I placed the order directly from your website and paid via PayPal.
Sounds like a scam to me…..
After contacting them, they responded promptly and provided a refund quickly. So, in the end, I agree with there response- just sent me the wrong message.

Reply from Luggage Online
Great prices and inventory
Great prices. We wanted Travel pro. They had inventory, and we got our luggage very quickly.
Large Selection & Fast Delivery
Luggage Online was the only retailer that had the Osprey Daylite 44 in black in stock, this after searching over a dozen online retailers, including Osprey. I needed it delivered within 5 days and it arrived in perfect condition about 40 hours after placing the order. Very pleasantly surprised
Fast service
Best prices and best service
Easy & Reliable
Luggage Online had the specific carry-on that I had been looking for & everywhere listed it as being on backorder or way more expensive. I was so happy I found it on their site & I received it the following day without having to pay for rush shipping.
All good until I opened it… but
I received my package very quickly and was excited to finally receive a bag I had been looking for a little while at a reasonable price.
Once I opened the box I was met with the smell of wetness, but figured it might have been the packing since it rained the day I received it and days prior.
As I was opening the packaging for the Maruen tote, I realized the plastic, tissue paper and bag were all wet. I immediately opened my other foldable tote and spray to see if they were affected. The tote smelled moist but was not wet like the Mauren and the spray was sealed tight.
Once I inspected the bag I began to take pictures and contacted customer service. I was provided a return label promptly and shipped it back the same day.
Customer service reached out to advise my claim was validated and they could provide a refund or replacement. I opted for the refund.
I greatly appreciate the quick and thorough resolution.
I hope wherever the bag was being kept and any others affected have been removed from the inventory.

Reply from Luggage Online
Newluggage24
Our bags arrived promptly and look well made. I used the carry-on size for a weekend trip and had plenty of room. They have not been tested on a flight yet.
Easy site
Easy site. Haven’t received my order. Hope it replaces the one I had that was ruined by the airlines. Same maker different model but looks the same.
Not acceptable
You cancelled my order two days after you excepted it, because you oversold the bag I ordered. After I tried to order It from Amazon. They became sold out. Of all the years Ived ordered things on line. This was the first. If I could give you a zero star I would.
.

Reply from Luggage Online
Excellent Product Excellent Service
Everything was easy from the ordering process to the delivery. I love my new luggage set.

Reply from Luggage Online
Product arrived exactly as described 2…
Product arrived exactly as described 2 days after our order!

Reply from Luggage Online
Great Travelpro spinner carry-on bag
Great sale price for just the Travelpro spinner carry-on we were looking for, I appreciated that shipping was free and no sales tax was charged for shipping to California,

Reply from Luggage Online
Everything worked out well with the…
Everything worked out well with the exception of delayed shipping. I was expecting to get my briefcase a week earlier than received.

Reply from Luggage Online
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