Luggage Online Reviews 

431
TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

Horrible customer care! They sent the wrong item, then would not honor listed price on their website. Returned and will not purchase from then again. Buyer beware.

Rated 1 out of 5 stars

Reporting this site. Placed order 3 days ago. Money immediately taken from my account but have not received any order information or receipt for the purchase! The telephone number they have listed ke... See more

Rated 3 out of 5 stars

Selection and pricing minus customer service. Overall yes im happy with my purchase and the price however good luck receiving customer service help. I tried to call their number dozens of times to... See more

Rated 5 out of 5 stars

The particular case I ordered seems either very scare right now, or extremely expensive where I did find it. I was pleasently surprised to find it both in stock and very reasonably priced at L.O. The... See more

Company replied

Company details

  1. Travel Agency

Information provided by various external sources

Luggage Online - We carry Rimowa, Samsonite, Bric's, Travelpro, Hartmann and more. Featuring luggage, backpacks, duffel bags, briefcases, and travel accessories.


Contact info

2.1

Poor

TrustScore 2 out of 5

431 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.1

All reviews

(431)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic!!

Fantastic!!! Not only did luggage online have the discontinued item I was searching for. They overnight shipped it to me free! WOW! I had the item in my hands less than 24 hours after finding it. This type of service doesn't happen anymore. I am astounded and grateful. The item was exactly what I wanted and in perfect shape. Will always shop here first.

21 June 2022
Rated 5 out of 5 stars

Shipped Promptly

Shipped Promptly. Confident it will last. Have used Travelpro for a long time. Always feel I get my money's worth. Always chasing the lightest durable luggage I can find.

This company ships promptly. Better than amazon.

19 June 2022
Rated 5 out of 5 stars

Great Experience!

I was looking for a particular Tumi briefcase on Tumi.com but they’ve been sold out for 2 months. I also called several Tumi stores who don’t carry the product. With Fathers Day approaching I was desperate and decided to Google the briefcase. Luggage Online appeared showing they had the briefcase in stock, I read the website reviews which were mixed however decided to take a chance. The briefcase came in less than 4-5 days and I decided to gift my husband early. He opened the box and is overjoyed. What a great shopping experience! Thank you Luggage Online.

16 June 2022
Rated 1 out of 5 stars

I have not received an update and need…

I have not received an update and need to receive my luggage order ASAP

9 June 2022
Luggage Online logo

Reply from Luggage Online

Dear customer,
I have looked into your order and see that it is currently in transit. Please understand that we kindly state on our website that ground orders can take 2-3 business days for processing before being shipped. If you have any further questions please email customerservice@luggageonline.com

Rated 5 out of 5 stars

So far so good

So far so good, the ordering process was easy and I found what I was looking for. I don't have the product yet, since I just ordered it yesterday, so I can't make any statements about the quality or shipping.

8 June 2022
Rated 5 out of 5 stars

I took a chance on Luggage Online as…

I took a chance on Luggage Online as with any online store it can be hit or miss. I was searching for an Osprey Daylight backpack and they can be rather expensive. Don’t get me wrong, they are deserving of the expensive cost.
Lo and behold I found the one I wanted at Luggage online and at the BEST price! I was super stoked to purchase it and I can tell you that Luggage Online is a legit website with excellent prices and the shipping is phenomenal!!!
I will definitely advise family if they are looking to purchase luggage, backpacks or anything for travel to look at their website first!!!
I am very happy with my experience and would rate them 100stars if I could!!!

20 May 2022
Rated 5 out of 5 stars

Excellent service, shipping and product

I had some challenges finding the right carry on. It was exhausting to find a soft suitcase that meets the required dimensions when packed. You really have to read the fine print. Anyway, I called and had a very fine representative help me through the process. I wish I could remember her name so I could give her credit. I had ordered another bag from them (too big) and found the service to be excellent. I was kept informed, the suitcase arrived on time and was of excellent quality - I wish it had been the dimensions I needed!

19 May 2022

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