Smooth experience in Melbourne — easy booking, hassle-free drop-off/pick-up, no issues. A bit odd leaving bags in a shop instead of a dedicated room, but it worked fine. Tried Bologna twice and ran... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Booking and paying on the website was simple, quick and convenient. The drop-off location was super-convenient for me. I just felt that the staff at the mini market, though efficient, couldn't be over... See more
First time user. Easy to book and a very convenient location (near to Porto train station). Shop used was on a main street and easy to find and unload from a taxi. Only criticism is lack of transparen... See more
Company replied
I used LuggageHero in Hamburg when every station locker was full and we were stuck with two large suitcases and a few smaller bags. In that moment it genuinely saved the day and let us explore the... See more
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Company details
Written by the company
Drop your luggage at a local shop and pick it up when convenient. Let LuggageHero turn your travel days into holidays and stop planning your trips on the terms of your luggage. Feel free to explore the city.
Contact info
Corkgade 1, 2150, Nordhavn, Denmark
- contact@luggagehero.com
- www.luggagehero.com
3.8
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 72% of negative reviews
Typically replies within 1 week
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Everything went smoothly.
28 October 2025
Unprompted review
Reply from LuggageHero
Hi Andrea,
Thank you for your feedback! 🌟 We’re glad everything went smoothly and hope to assist you again on your next trip! 💼✨
Best regards,
LuggageHero team
Easy to use and convenient
I’ve used Luggage Hero in different cities in the past couple of years. Albeit being on the pricier side, I’ve never had any issues with the system to date. Shop owners have always been friendly and eager to help, and often open for long hours which gave us more flexibility to enjoy the cities we visited.
27 October 2025
Unprompted review
Reply from LuggageHero
Hi Ahmet,
Thank you so much for your detailed feedback! 🌟 We’re delighted to hear you’ve had consistently positive experiences with LuggageHero across different cities. It’s great to know our friendly shop owners and flexible hours helped make your travels easier. We truly appreciate your support and look forward to assisting you again on your future trips! 💼✨
Best regards,
LuggageHero team
First time using found excellent service
Our first time using Luggage Hero and will definitely use them again, friendly and efficient. Only small hiccup was the staff member on the front desk was new and didnt fully understand the concept, however he called his manager and after a very short conversation we were on our way and our luggage was safely stored waiting our return.
27 October 2025
Unprompted review
Reply from LuggageHero
Hi Simon,
Thank you so much for your feedback! 🌟 We’re thrilled to hear that your first experience with LuggageHero was positive and that our team made sure your luggage was safely stored. We appreciate your understanding regarding the small hiccup and are glad it was quickly resolved. We look forward to assisting you again on your next trip! 💼✨
Bes regards,
LuggageHero team
Ripped off…
We were in new York for a day and wanted to use luggage hero for a few hours so we could do a little sightseeing. We couldnt find the location to drop off our 2 bags. I tried to reach them by email but couldnt. We decide to just go to the airport. When we got home I was billed $32.84 by luggage hero
What a rip off. Avoid at all costs.
31 October 2025
Unprompted review
Reply from LuggageHero
Hello Mark,
We’re truly sorry to hear about your experience and the inconvenience you faced while trying to locate the drop-off point. That’s certainly not the experience we want for our travelers.
You can contact us directly at contact@luggagehero.com
so we can assist you further and ensure this is resolved.
Best regards,
The LuggageHero Team
Excellent location and service
Very good location to store your belongings while visiting Stockholm
23 September 2025
Unprompted review
Reply from LuggageHero
Hi Radu,
Thank you for the great review! We're happy to hear you found the location and service excellent during your visit to Stockholm.
We hope to assist you again on your future travels!
Best regards,
The LuggageHero Team
First time using it
First time using it. Very straightforward process. Fully recommended.
24 October 2025
Unprompted review
Reply from LuggageHero
Hi DT,
Thank you so much for your kind words! 😊 We’re thrilled to hear your first experience was smooth and easy. Your recommendation means a lot to us! 🙌🧳
Best regards,
LuggageHero Team
savanna luggage storage was great!
Just came home from a fabulous girls weekend in Savannah. Oue air bnb was just a 3 minute walk from the luggage storage at the bike shop. It was super easy to schedule, drop off and pick up and allowed us to enjoy our last day with a flight out several hours after check out. Would definitely use again and recommend!
19 October 2025
Unprompted review
Reply from LuggageHero
Hi Savanna,
That sounds like an amazing weekend! I’m so glad to hear you had such a smooth experience with the luggage drop-off and pick-up — and that it helped you enjoy your last day in Savannah without any hassle.
We truly appreciate your kind words and recommendation. It means a lot to us to know you’d use LuggageHero again!
Warm regards,
LuggageHero Team
It was super easy to find a storage…
It was super easy to find a storage place close to the tourist spot we wanted to visit. What a great service - we could store our bags while visiting New York after our cruise and had hours until our later flight. The location owners were very nice.
18 October 2025
Unprompted review
Reply from LuggageHero
Hi Janice,
We’re so glad to hear you had a smooth and convenient experience storing your bags in New York! 😊 Thanks for sharing your kind words — we hope to see you again on your next trip!
Best Regards,
LuggageHero Team
Signing up was easy, person was friendly
Signing up was easy. Please note that the insurance may not be necessary for you (do a Google search).
Drop off was simple. The person there was friendly and walked me through it since it was my first time. He even recognized me at pickup time
18 October 2025
Unprompted review
Reply from LuggageHero
Hi RMS,
Thanks for sharing your experience! We’re happy to hear your first time using LuggageHero went smoothly and that our partner provided great service. We appreciate your feedback about the insurance option too!
Best Regards,
LuggageHero Team
Reply from LuggageHero
Hi Princess,
We’re so glad to hear you had a good and safe experience storing with us! Thank you for recommending LuggageHero — it means a lot. 💼✨
Best Regards,
LuggageHero Team
First time and it was great!
We had never used a luggage storage service before so we were a bit apprehensive. However, it turned out great! We used a spot in Boston and it was inside of the most beautiful barber shop I've ever seen! The staff was super helpful as I didn't really know what I was doing. They helped us take a picture of our luggage and then took us back to where our luggage would be stored. We came back a couple hours later and everything was just as we had left it. Would definitely use them again!
18 October 2025
Unprompted review
Reply from LuggageHero
Hello Natalie,
Thank you so much for your wonderful review! 🌟
We’re thrilled to hear that your first experience with LuggageHero went so smoothly — and that you enjoyed the unique Boston location! Our partners take great pride in providing safe and friendly service, and it’s great to know they made you feel comfortable from start to finish.
We appreciate your trust and can’t wait to welcome you back on your next trip!
Best,
LuggageHero Team
Easy & effective!
21 October 2025
Unprompted review
Reply from LuggageHero
Hi Hasarinda,
Thank you for your kind words! 💼✨
We’re so glad to hear you found LuggageHero easy and effective — that’s exactly what we aim for. Hope to see you again on your next trip!
Best,
LuggageHero Team
Second Time using LuggageHero
Second Time using LuggageHero. Both times easy handling with very kind personal in the Shops. QR-Code/App is helpful. Both Shops very central and close to subway/underground
17 October 2025
Unprompted review
Reply from LuggageHero
Hi Joerg,
Thank you so much for sharing your experience and for choosing LuggageHero again! 😊
We’re delighted to hear that both of your visits went smoothly and that our partner locations and app made things easy for you. We truly appreciate your trust and look forward to helping you again on your next trip!
Best regards,
LuggageHero Team
Easy Drops pff and pickup in Boston
We dropped our luggage in Boston at Underground Express Beat Park Street Station. Although a Tourist Shop, very uncomplicated and reliable drop off and pickup
16 October 2025
Unprompted review
Reply from LuggageHero
Hi Michael,
Thank you for sharing your experience! 😊
We’re so glad to hear that your drop-off and pickup in Boston went smoothly and that the process was simple and reliable. We appreciate you choosing LuggageHero and hope to see you again on your future travels!
Best regards,
LuggageHero Team
Very easy to drop bags off
Very easy to drop bags off, great price and centre of town in Sydney a short walk from Town Hall Station
11 October 2025
Unprompted review
Reply from LuggageHero
Hi Tracy,
Thank you for your wonderful feedback! We’re thrilled to hear that you found it easy to drop off your bags and that the location was convenient and well-priced.
We appreciate you choosing LuggageHero and look forward to helping you again on your next visit to Sydney!
Best regards,
LuggageHero Support Team
They took good care of our luggage…
They took good care of our luggage while we were away. It’s wasn’t in a secure area but it was out of they way and they covered it and someone was watching it the whole time.
10 October 2025
Unprompted review
Reply from LuggageHero
Hi Allie,
Thank you for sharing your experience! We’re glad to hear that your luggage was well taken care of and that you felt comfortable leaving it in the location.
We truly appreciate your feedback and hope to assist you again on your next trip!
Best regards,
LuggageHero Support Team
This is such a great service
This is such a great service! So easy to book online. Many locations to choose from. We arrived on an early flight to tour colleges. It was so helpful to drop off luggage and be free during college tour. Thank you for the great service!
11 October 2025
Unprompted review
Reply from LuggageHero
Hi Julie,
Thank you so much for your kind words! We’re really happy to hear that you had a smooth experience and that our service made your college tour day easier and more enjoyable.
We truly appreciate your feedback and hope to see you again on your next trip!
Best regards,
LuggageHero Support Team
I am very satisfied with the service…
I am very satisfied with the service that LuggageHero offers. Everything works perfectly once you have figured out how to log in. I would recommend LuggageHero for new users.
8 October 2025
Unprompted review
Reply from LuggageHero
Hi Steen,
Thank you so much for your wonderful feedback! We’re really glad to hear that you’re satisfied with our service and that everything worked smoothly once you got logged in.
We truly appreciate your recommendation and hope to welcome you again on your future travels!
Best regards,
LuggageHero Support Team
The location is great
The location is great. I booked everything in advance and it was very easy to find.
9 October 2025
Unprompted review
Reply from LuggageHero
Hi Taly,
Thank you so much for your kind feedback! We’re delighted to hear that you found the location convenient and that the booking process was easy for you.
We really appreciate you choosing LuggageHero and hope to assist you again on your next trip!
Best regards,
LuggageHero Support Team
Reply from LuggageHero
Hi Nathan,
Thanks for the review! We're glad to hear you got your bags back safely—that's always the most important part. If there's anything we can do to make your next experience even better, we're here for you.
Best regards,
The LuggageHero Team
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