Smooth experience in Melbourne — easy booking, hassle-free drop-off/pick-up, no issues. A bit odd leaving bags in a shop instead of a dedicated room, but it worked fine. Tried Bologna twice and ran... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Booking and paying on the website was simple, quick and convenient. The drop-off location was super-convenient for me. I just felt that the staff at the mini market, though efficient, couldn't be over... See more
First time user. Easy to book and a very convenient location (near to Porto train station). Shop used was on a main street and easy to find and unload from a taxi. Only criticism is lack of transparen... See more
Company replied
I used LuggageHero in Hamburg when every station locker was full and we were stuck with two large suitcases and a few smaller bags. In that moment it genuinely saved the day and let us explore the... See more
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Company details
Written by the company
Drop your luggage at a local shop and pick it up when convenient. Let LuggageHero turn your travel days into holidays and stop planning your trips on the terms of your luggage. Feel free to explore the city.
Contact info
Corkgade 1, 2150, Nordhavn, Denmark
- contact@luggagehero.com
- www.luggagehero.com
3.8
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 72% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Great with 14 luggages
The State News owner was great and everything went smoothly for 14 luggages
30 December 2025
Unprompted review
Reply from LuggageHero
Hi Thomas,
Thank you for your feedback! We’re glad to hear that everything went smoothly and that the State News location was helpful with your 14 pieces of luggage. We truly appreciate your support and hope to assist you again in the future!
Best regards,
LuggageHero team
Not as cheap as expected
In Seattle, the store and workers were really great. However, finding the location was tricky since there’s no Luggage Hero signage. I brought it there because I thought it’d be cheaper than storing at the Seattle airport. However the website only mentioned bag and hourly fees. It was surprising to have a separate high insurance fee as well. I double checked the website afterwards to see if I had missed that but nope - it was nowhere to be found. It was still cheaper than the airport but the added burden of bringing the bags all the way to downtown and back was not worth the otherwise saved money.
20 December 2025
Unprompted review
Reply from LuggageHero
Hello Sam,
Thank you for sharing your feedback. We’re glad to hear that the staff at the Seattle location provided a great experience, but we’re sorry for the confusion regarding pricing and signage.
We appreciate your comments about the insurance fee and location visibility — this helps us improve our website and make the booking experience clearer for future travelers.
Your feedback is very important to us, and and we hope you’ll give us another chance to provide a better experience next time.
Best regards,
The LuggageHero Team
Top Service
Top Service, all Fine. Please make sure to use your reservation and not scan a new QR Code when you are on site. You will have a double reservation otherwise.
2 January 2026
Unprompted review
Reply from LuggageHero
Hi TypeTopia,
Thank you for your kind feedback! We’re glad to hear you had a top-notch experience. Your tip about using the original reservation is very helpful for other travelers, and we appreciate you sharing it.
Best regards,
Luggage Hero Team
The service was very good
The service was very good and I will do it again for sure.Thanks to luggagehero.com.
20 December 2025
Unprompted review
Reply from LuggageHero
Hi Mario,
Thank you for your kind feedback! We’re delighted to hear that you had a very good experience and that you’d use our service again. Your support means a lot to us, and we look forward to welcoming you back!
Best regards,
LuggageHero team
Very nice staff and safe location
29 December 2025
Unprompted review
Reply from LuggageHero
Hi Alexandra,
Thank you for your feedback! We’re glad to hear you found the staff very nice and the location safe. We truly appreciate your support and hope to see you again soon.
Best regards,
LuggageHero team
Great service overall
Great service overall. I would recommend clearer emailed instructions regarding the countdown timer. I had a good follow up experience with customer support, so I'd give it an honest 4.5 star rating.
9 December 2025
Unprompted review
Reply from LuggageHero
Hello Damian,
Thank you for your thoughtful review and for the helpful suggestion. We’re glad to hear you had a good overall experience and that our customer support was able to assist you.
We appreciate the feedback about clearer timer instructions and will share this with our team as we work to improve. Thanks again for the recommendation!
Best regards,
The LuggageHero Team
Excellent service ...
Excellent service .... bags dropped off in a few minutes, then off we went to look round Copenhagen. Would recommend."
17 June 2025
Unprompted review
Reply from LuggageHero
Hello Kevin,
Thank you for your great review! We’re delighted to hear that the drop-off was quick and that you enjoyed your time exploring Copenhagen.
We really appreciate the recommendation and hope to assist you again on your next trip.
Best regards,
The LuggageHero Team
Biggest mistake ever
Biggest mistake ever! Never leave your luggage here!
We were told by our Airbnb host that we could use this service which allowed free 2 hours storage.
What actually happened was there is no way to know for sure through the website an estimate of how much they would charge and the exact distance of their stores location. They have random stores inside random local stores and you have no guarantee when you book if they will even end up in the location you want.
So we ended up getting booked 17 minutes away from the location we had intended and it was inside of a restaurant or take away! So dodgy! You have no idea if it’s inside a locker just dumped at the back of a store!
Plus without adding any insurance they changed insurance. And other service charges for what?? For storing at the back of a takeaway?? I don’t even know who all rummaged through my bags!!!
And despite being in London the charges are in euro so now there will be extra bank charges!!
Overall out of the 1.5 hours I kept the bags and the half an hour it took me to walk to get it it so basically 1 hour of storage in a back alley I have to pay £18 plus bank conversion charges while I was promised free storage with discount !! And that too in a dodgy takeaway without any locker or storage facility! SCAM of the century!!
22 December 2025
Unprompted review
Reply from LuggageHero
Hello Ramya,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how frustrating this must have been.
LuggageHero partners with local shops to provide convenient storage locations, and we aim to clearly display each shop’s address and distance in our app and website. We regret that the location you received was not as expected and that this caused confusion or inconvenience.
Regarding charges, we strive to be transparent about storage fees, optional insurance, and any applicable currency conversions. We apologize if any of this was unclear during your booking.
We take your concerns seriously and are reviewing your feedback to improve our service, ensure locations are accurately represented, and avoid similar situations in the future.
We’re glad to hear that you were able to retrieve your bags, and we sincerely apologize for the frustration caused. Your experience highlights areas where we can improve, and we appreciate you bringing this to our attention.
Best regards,
LuggageHero Team
This branch is shut!!
Booked for 11/12, got there and the outlet was shut, derelict and has been shut for over month and half. Spoke to manager, he didn't know why it still takes bookings. Got charged for service not provided. After raising the issue, my money returned.
11 December 2025
Unprompted review
Reply from LuggageHero
Hello Francis,
Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced. We’re very sorry that the branch was closed and that you were unable to use the service as expected.
We’ve reviewed the situation and ensured that your refund was processed for the charge. Your experience highlights an issue with our system still showing the location as active, and we’re taking steps to prevent this from happening in the future.
We appreciate your patience and understanding, and we hope to provide you with a smooth storage experience next time.
Best regards,
LuggageHero Team
It was actually quite difficult finding…
It was actually quite difficult finding the location. Otherwise, friendly staff and good service. But my one suggestion is to have clear signage with the name of the luggage storage business all the way to the office
18 December 2025
Unprompted review
Reply from LuggageHero
Hi Joseph,
Thank you for your 4-star review and for sharing your experience. We’re glad to hear you found our staff friendly and our service good. We sincerely appreciate your suggestion regarding clearer signage this is valuable feedback, and we’re already looking into improving directions and visibility to make finding our location easier for future customers. We hope to welcome you again soon!
Best regards,
LuggageHero Team
Great place to securely leave your bags…
Great place to securely leave your bags and explore Poland. Nice warm friendly atmosphere and they speak great English too! I didn’t realise it’s also a lounge not just a baggage drop of location so you can chill out with snacks and do some online work between train rides.
19 December 2025
Unprompted review
Reply from LuggageHero
Hello drewwilson,
Thank you for your wonderful review! We’re thrilled to hear that you felt your bags were secure and enjoyed the friendly atmosphere. It’s great to know you also discovered the lounge area and were able to relax and work between train rides. We look forward to welcoming you again soon!
Best regards,
LuggageHero Team
Luggage pro has always been a great…
Luggage pro has always been a great option for a traveling pilot, long layovers, standby hussle, and I have never been let down! Always have been met with kindness and integrity! I’ll use luggage pro anytime I need with confidence.
14 December 2025
Unprompted review
Reply from LuggageHero
Hi Samantha,
Thank you so much for your kind words and continued trust in LuggageHero! We’re proud to support traveling pilots and truly appreciate you recognizing our commitment to service, integrity, and reliability. Knowing we’ve been there for you through long layovers and busy standby days means a lot to our team. We look forward to serving you for many trips to come and safe travels!
Best regards,
LuggageHero team
Used it at the Stockholm Radical…
Used it at the Stockholm Radical Storage location to leave a 24kg suitcase overnight and no issues whatsoever. Will use again. Cheaper than the station lockers
15 December 2025
Unprompted review
Reply from LuggageHero
Hi Jose,
Thank you for the ⭐⭐⭐⭐⭐ review! 😊
We’re glad everything went smoothly with your 24kg suitcase at our Stockholm location 💼✨ Cheaper, easy, and hassle-free exactly how it should be! We look forward to welcoming you again.
Best regards,
LuggageHero team
Reply from LuggageHero
Hi Amari,
Thank you for your kind words! We’re thrilled to hear you found the service amazing. We truly appreciate your support and hope to see you again soon! 😊
Best regards,
LuggageHero team
Reply from LuggageHero
Hi Cesar,
Thank you for your review! We’re happy to hear you had a great experience and found the service responsible and secure. We really appreciate your feedback and hope to welcome you again soon.
Best regards,
LuggageHero team
Easy experience
The app was easy to use and I was a bit daunted that the drop off point was a massage parlour but the host was extremely friendly and helpful and there was a lot of luggage there so people were using it.
I would not hesitate to use luggagehero again.
14 December 2025
Unprompted review
Reply from LuggageHero
Hi Roy,
Thank you for your feedback! We’re really glad to hear you found the app easy to use and that the host was so friendly and helpful. We understand the initial hesitation, but it’s great to know seeing other travelers’ luggage put you at ease. We truly appreciate your trust and are delighted you’d use LuggageHero again. Safe travels!
Best regards,
LuggageHero team
Just don't think too much while booking…
Just don't think too much while booking for this crazy place. Awesome Vibe and Sweden is all magic if you go and witness Northern Lights. See you again.
14 December 2025
Unprompted review
Reply from LuggageHero
Hi Abcd,
Thank you for sharing your experience! We love your advice—sometimes the best trips come from just going for it 😊 The vibe really is something special, and witnessing the Northern Lights in Sweden is pure magic. We’re so happy you enjoyed it, and we look forward to seeing you again. Safe travels!
Best regards,
LuggageHero team
Great Experience
My first time using this App and the service. The overall experience is great! Easy and quick. I will definitely use it again when I need.
11 December 2025
Unprompted review
Reply from LuggageHero
Hi Gilbert,
🌟 Thank you for the 5-star review! 😊
We’re so happy to hear your first experience with the app was easy and quick 🙌. That’s exactly what we strive for!
We look forward to helping you again whenever you need luggage storage. Safe travels!
Best regards,
LuggageHero team
Easy & Safe Luggage Storage in Cusco
LuggageHero made exploring Cusco, Peru so much easier while I waited for my flight. The luggage storage location was easy to find, felt safe, and let me enjoy the city without dragging my bags around. Highly recommend if you have time to kill before a flight or checking into your accommodations.
10 December 2025
Unprompted review
Reply from LuggageHero
Hi Lobo,
🌟 Thank you so much for the 5-star review! 😊
We’re thrilled to hear that LuggageHero helped make your time in Cusco stress-free while you waited for your flight ✈️🎒. Being able to explore hands-free and feel safe is exactly what we aim for.
We really appreciate the recommendation and hope to support you again on your next adventure!
Best regards,
LuggageHero team
Reply from LuggageHero
Hi Mldf Tobb,
Thank you for your feedback 💬
We’re sorry to hear that the price didn’t meet your expectations. Our rates reflect secure storage, insurance coverage, and flexible drop-off and pick-up times, but we understand that value is important.
We truly appreciate you giving the service a try and will continue working to offer the best possible experience. 🙏
Best regards,
LuggageHero team
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