LOXONE Electronics Reviews 

113
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their knowledge, helpfulness, and supportive attitude, noting that they are always eager to assist and provide excellent training. Many people highlight the product as impressive, powerful, and intuitive, capable of meeting diverse client needs and offering a robust and reliable automation system. The overall experience, including training and support, is frequently described as exceptional, with customers appreciating the clear presentation and engaging instructors. However, some customers also noted issues with the user experience and service, particularly concerning faulty hardware purchased directly from the company and a lack of technical support. There were also mentions of the system not being end-user friendly, requiring expertise for simple changes, and having limited options for third-party hardware integration.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and very... See more

Product

Customers consistently note positive experiences with product, highlighting its power, flexibility, and... See more

User experience

People report ambiguous experiences with user experience, with some reviewers having a great experience and... See more

Service

Consumers find service to be ambiguous, with many praising the excellent training, technical support, and... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers praising the hardware as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent location. Brilliant Team who find time to assist. The training course is at a fast pace but the trainers are helpful in returning to previous topics. The class was held together well... See more

Company replied

Rated 4 out of 5 stars

Having worked with Loxone and installed their hardware for 10years, I can thoroughly recommend them. It's such a flexible product which can be applied to so many situations. The staff are knowledgeabl... See more

Company replied

Rated 5 out of 5 stars

The Loxone kit is so powerful its hard to find anything that it cannot do. This is the second training that I have been on and its a different level. The whole experience is second to none. The team a... See more

Company replied

Rated 5 out of 5 stars

It was superb. I enjoyed every minute. The instructor was engaging, knowledgeable and patient. The course covered a wide range of topics giving a good grounding on which to build.

Company replied


Company details

  1. Electronics Manufacturer
  2. Automation Company
  3. Home Automation Company

Written by the company

Loxone is a complete automation system with intuitive control – suitable for smart homes, commercial premises and custom applications. Loxone is a fully-scalable solution allowing for the creation of automation in single-point applications, smart homes, MDUs, hotels, offices, as well as other commercial and industrial applications.


Contact info

4.1

Great

TrustScore 4 out of 5

113 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.1

All reviews

(113)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simply a joy

Just finished update expert training. Niko very knowledgeable a joy to spend a few days at UK HQ.
Friendly staff as always make you feel part of the family.

22 May 2025
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi Spencer,
Thank you for taking the time to leave us a review.
I am glad you enjoyed Expert Training and we look forward to our continued business partnership.

Rated 5 out of 5 stars

Great hospitality and knowledge

All of the staff were very friendly and knowledgeable on the products and the different ways in which they could be. No question was too small and they were happy to help the entire time I was there and continue to be helpful in my projects going forward.

20 February 2025
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi Conor,
Thank you for taking the time to leave us a review.
We are glad to hear about your experience with Loxone.
Looking forward to working together.

Rated 2 out of 5 stars

Disappointing whole house fit out with Loxone

After having the whole house fitted with Loxone, the long term experience is rather underwhelming. We have had numerous fails of plug switches and sensors, and whilst I understand the "cutting edge" of these technologies it seems like it's bolted together at times with string and sellotape. Add to that the very poor warranty on items (we just had a presence sensor fail at £120. it should have more than a 24 month warranty.

16 April 2025
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi Chris.
Thank you for taking the time to leave your review.
We are of course dissapointed that your experience hasn’t been a positive one.
We had privately requested more information from you through the Trustpilot platform but have seen you have chosen not to share this with us. There is no string or sellotape involved :) and we would like the chance to assure you of that. So if you change your mind, please do get in touch with us directly so we can offer support where possible to turn your experience into a good one.

Rated 5 out of 5 stars

A great training experience

The training is very well thought out, the company set out it values and what they think they can achieve.
Through the week we worked on the system and by the end its very obvious that they have a great product.
The staff are all very nice and (hopefully) it will be a please to work with them in the future

17 March 2025
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi Daniel,
Thank you for sharing your review.
We are glad to hear that you had a great time on training and like our products.
We look forward to our ongoing relationship and working with you.

Rated 5 out of 5 stars

Loxone is amazing….

Loxone is amazing and Niko has a thorough knowledge of the products and software.

All the staff are really friendly and helpful, and the lunches were the icing on the cake.

17 March 2025
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi Rob,
Thank you for taking the time to leave us a review.
We are glad to hear that you enjoyed the recent training and we look forward to working with you.

Rated 5 out of 5 stars

Excellent Update Training

The training course was excellent and well organised. I really enjoyed it. Great facilities and the training was delivered at a good pace. Thanks very much to Niko for being such a great instructor.

27 February 2025
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi Oliver,
Thank you for taking the time to leave us a Trustpilot review.
We are glad to hear you had a great time on our Expert Training.
I will be sure to pass your review onto Niko.
We look forward to our continued working relationship. Look forward to hopefully seeing you back at our showroom and training facility soon.

Rated 5 out of 5 stars

Loxone 4 Day

I attended a 4 day course at the Loxone office in Reading in February 25. All I can say is WOW..I was blown away by the Loxone System. Over the years I've had to deal with various systems and specialist subcontractors who can't provide the seamless integration Loxone provides. The course itself was so well presented by Niko and the daily interaction with all the staff was fantastic..really felt part of a team there. If you're thinking of doing the course..do it..Delighted I attended

17 February 2025
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi Seamus,
Thank you for taking the time to review us and for your feedback and recommendation on our Installer Foundation Training course.
We are glad to hear that you like our systems functionality and had a great time at training. I will pass on your feedback to Niko and the team.

Rated 5 out of 5 stars

I am writing to express my sincere…

I am writing to express my sincere gratitude for the valuable Foundation Loxone Training Course, that I recently completed at Loxone Uk Theale Office. The course provided me with Most useful and helpful Loxone Control, practical skills in configuring a strong foundation in Loxone Training Course.
I especially want to acknowledge the exceptional guidance and support of my instructor, Nikolay He was highly knowledgeable, patient, and engaging, created a supportive and encouraging learning environment, made complex concepts easy to understand. He consistently went above and beyond to ensure my understanding and success.
This training has significantly enhanced my professional development, personal growth, career prospects. I am confident that the skills and knowledge I gained will be invaluable as I pursue my career in Control and automation, contribute to my current role.
Thank you again for this enriching experience.

24 January 2025
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi Behrad,

Thank you for taking the time to write this review.

It was great to have you on our Foundation Training Course last week. We are glad to hear that you found the course really useful and we are sure it will provide a strong foundation to your future Loxone projects.

I will pass on your kind words to Nikolay. He sure is an exceptional member of our team.

We look forward to our future business partnership. Talk soon.

Rated 5 out of 5 stars

Incredible product

Incredible product. Foundation Training was excellent. Couldn’t be more excited about working in partnership Loxone delivering Smart Buildings

23 January 2025
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi Jon,
Thank you for your review.
We are glad you enjoyed Foundation Training and we look forward to working together in supporting you on many future projects.

Rated 5 out of 5 stars

Automation at its finest

Attended a course at the Reading office for certification on the system.
Great people, great place and a real in depth course.
Product is next level

23 January 2025
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi Vince,
We are glad to hear how happy you are with the Loxone system, our Foundation Training course and the team who will be here to support you on all of your future Loxone projects.
Look forward to working together.

Rated 5 out of 5 stars

Amazing people and System

Great trading !
Excellent and Faultless System!
Amazing and Helpful Trainer (Nico)
Can’t wait to work with them

Thanks guys

23 January 2025
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi Luke,
Thank you for your review - I will share it with the team.
We are looking forward to working with you too.
Here is to many future projects.

Rated 5 out of 5 stars

Great course and material

Great course and material. Very friendly and helpful trainers and staff.

23 January 2025
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi Ben,
Thank you for taking the time to review us.
We are glad to hear about how you found our training course and experience at Loxone in the UK.
We look forward to working with you.

Rated 5 out of 5 stars

Excellent advanced training course…

Excellent advanced training course content and presentation.

27 September 2024
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi David,
We are glad to hear you enjoyed our Expert Training last week and we look forward to our continued business partnership.

Rated 1 out of 5 stars

**Disappointing Performance and…

**Disappointing Performance and Unjustifiable Costs**

I’ve been using the Loxone system for a while now, and frankly, it has been more frustrating than helpful. The biggest issue is how **slow the system connect to the server** to commands. Every time you open the app, whether it’s for turning on the lights, opening a gate, adjusting the thermostat, or even controlling the blinds, there’s often a noticeable delay. It’s not uncommon to find myself waiting several seconds, sometimes up to a minute, for the system to respond. This might not sound like much, but when you’re used to other smart home systems that are nearly instantaneous, it feels like you’ve stepped back in time.

This lack of reliability makes the whole experience frustrating—especially when I just want things to work smoothly, as you would expect from a high-end smart home system.

On top of that, the system is unnecessarily **complicated to set up and modify**. Unless you stick with the same subcontractor who installed it, good luck making any changes. If you decide to switch providers or update the system, you’re going to face **extreme costs**. The way Loxone locks you into working with specific subcontractors is a major financial burden. The system is expensive enough on its own, but the moment you try to change anything or hire someone else to handle updates or repairs, the prices skyrocket. It feels like they’ve built a system that traps you into their ecosystem with no flexibility.

To make matters worse, Loxone doesn’t offer much in terms of intuitive support or easy self-management for users. Every tweak or adjustment has to go through their network of installers, making what should be a smart, convenient home system a constant source of **inconvenience**.

For the price you pay, both initially and in ongoing support costs, this system should perform flawlessly. Instead, it’s sluggish, over-complicated, and incredibly **expensive to maintain** if you ever want to change or upgrade anything. There are better, more responsive, and more user-friendly systems available at a fraction of the cost. Save yourself the headache and avoid Loxone.

20 September 2024
Unprompted review
Rated 5 out of 5 stars

Unparalleled reliability and seamless Smart Home Integration

I can't say enough about the exceptional experience I've had with Loxone! As someone deeply involved in smart home technology, I've worked with various systems, but Loxone truly stands out. Their smart home solutions seamlessly blend cutting-edge technology with user-friendly interfaces, making it easy for both tech-savvy and non-tech-savvy users to enjoy a fully integrated smart home experience.

From installation to daily use, Loxone’s system has exceeded my expectations. The intuitive Miniserver and smart devices offer unparalleled control and customization, allowing for a truly personalized living environment. The automation features are incredibly smart and reliable, streamlining everything from lighting to heating and security with impressive efficiency.

Customer support has been top-notch, providing prompt and knowledgeable assistance whenever needed. It's clear that Loxone is committed to both innovation and customer satisfaction, which is reflected in their outstanding products and service.

If you’re considering a smart home system, I highly recommend Loxone for its exceptional performance, ease of use, and stellar customer support. It’s a game-changer for creating a modern, connected home!

9 September 2024
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi Bradlee,

Thank you for leaving us a review.

We're glad to hear about your great ongoing experience with Loxone and we look forward to continue working together.

Rated 5 out of 5 stars

Converted

Outstanding training and depth of knowledge from the trainers, products are also first class.

8 July 2024
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi there,
Thank you for your review.
We will pass the great feedback onto our team.

Rated 5 out of 5 stars

Demo room was amazing

Demo room was amazing. Definitely the future.

Will consider once I get my own home.

5 July 2024
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi Petar,
Thank you for your review and the kind words.
We are glad to hear you enjoyed our demo space and digital experience tour.

Rated 5 out of 5 stars

Great training…

Great few days of expert training at Loxone UK hq, this kit never ceases to amaze me at what it can actually do, always something to learn and the training was well delivered, learnt loads and had a few laughs along the way

14 June 2024
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi Rob,
Thank you for the review! We are glad to hear you have continually been impressed with what our building automation offering can do. We have passed on your kind words to the trainers.
We look forward to hearing about your first installs and seeing you hopefully again soon at our UK HQ.

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