LOXONE ElectronicsReviews 

Very interesting Audio update training. Brandon was extermely knowledgeabe and approchable throughout the course.

The training was absolutely amazing, and the product is even more impressive. I had done a lot of research previous but the training opened my eyes to so many more possibilities. The staff are great and you can tell they all enjoy what they do, super knowledgable and happy to not just answer your questions but expand on them to help you understand just how much you can do with this.
Thank you everyone involved for your help and effort you put in even after the day finishes.

I recently purchased a Loxone Audioserver and Stereo Extension directly from Loxone for my home automation system. The hardware concept and ecosystem are strong, but my experience with support has been extremely disappointing.

During installation I discovered that the Tree Turbo interface on the Audioserver appeared to be faulty. The Stereo Extension powered up but could not be discovered by the system. I contacted Loxone support and provided photos, wiring details and the troubleshooting steps I had already carried out.

The response I received was that Loxone only provides in-depth technical support to registered installation partners, not to end customers. This was surprising given that the hardware was purchased directly from Loxone’s own store. The nearest Loxone approved partner is over 20 miles from me and the cost of paying a day rate of circa £300 to diagnose a faulty component valued around £450 makes no sense.

As a result, I had to diagnose the fault myself. To isolate the issue I purchased a second Audioserver and installed it in the same cabinet using the exact same wiring and SD card. The replacement unit immediately discovered and paired with all Tree Turbo devices, confirming that the original Audioserver hardware was defective.

While the system works well once running, the process of proving a hardware fault without meaningful support was time-consuming and expensive.

Unless Loxone change their support policy for customers who purchase hardware directly, I would recommend considering alternative automation platforms that provide proper OEM technical support.

27/3/26 Update: Loxone has tested the audioserver and confirmed it to be faulty. They've authorised a refund for the unit but won't cover the return postage meaning I've wasted 5 hours and £12 buying a faulty unit direct from them. If I'd followed their guidance I've have wasted £100's (my nearest Loxone partner charges £95+VAT/hour for technical support). Come on Loxone, this is not good customer service. Sort it out.

11/5/26 Refund finally received - 3 1/2 months after the Audioserver was bought direct from Loxone.

I attended the loxone course this week and have to say the team are very helpful and always willing to help you, whatever you are trying to control/monitor they will always find a solution for this.

We choose Loxone as it is easy to work with and easy to commission the system. There is no delay on AIR devices, no signal dropping as the system can take more that 1 task

Hired an ‘authorized’ Loxone installer—biggest mistake of my life. They used the wrong wires, botched everything, and now I’m stuck with a house that freezes, lights that glitch, valves that pop off randomly, and an app that crashes mid-command. Spent $150,000 on this supposed dream setup, and I’m still paying repair guys every week. ‘Authorized’ apparently means nothing—Loxone lets clowns install their gear and leaves you holding the bag. Hardware might be decent, but the whole system’s unreliable trash if this is how they roll. Avoid like the plague. 1 star. Never again.

Update March 7th 2026 “Company replied asking me to email—sent it Feb 26th. Zero response since. Guess they just wanted me quiet.”

Loxone has been a fantastic partner. Their training is excellent and their dealer support is one of the best I've experienced. I highly recommend!

We have been installing Loxone systems for the past five years, and throughout that time our experience has been consistently excellent.

The products themselves are extremely reliable and very well engineered. In all the years we have been working with them, we have never had any issues, which speaks volumes about the quality and robustness of the system.

The technical support provided is second to none. Whenever we have needed assistance, the support team has been knowledgeable, responsive, and genuinely helpful, making installation and commissioning smooth and efficient.

Most importantly, our customers have been absolutely buzzing with the functionality that the smart homes we install bring to their lives. The automation, reliability, and overall experience consistently exceed expectations.

We look forward to continuing our partnership for many years to come.

Excellent facility with knowledgeable partner coaches. The training was well presented and the hospitality was great too.

Attended Loxone UK for training and the experience was excellent. All the partner trainers were extremely knowledgeable, patient and approachable. The system itself is excellent and a welcome addition to our portfolio. Having completed our first installation recently, we’re confident that it’ll cope with the full range of our clients’ needs while offering excellent reliability and being straightforward to manage. Thanks in particular to Brandon, Sarah and Theo for looking after us this week.

Having worked with Loxone and installed their hardware for 10years, I can thoroughly recommend them. It's such a flexible product which can be applied to so many situations. The staff are knowledgeable and always on hand to help.

I have had a very positive experience with Loxone over the last 10 years! The platform itself is extremely powerful and well thought out, offering a level of integration and reliability that is hard to match in building automation. Once installed and configured correctly, it delivers a robust, scalable solution that genuinely adds value to both residential and commercial projects.

The product ecosystem is well engineered, the software is continually improving, and the overall approach to energy management, control and automation feels future focused rather than gimmicky.

From a professional perspective, it allows us to design intelligent, efficient systems that are stable long term rather than reliant on multiple third party apps or cloud services.

Support and training resources have also been strong, with clear documentation and a knowledgeable technical team when required. Overall, Loxone has proven to be a solid, dependable platform that we are confident specifying and installing on a wide range of projects.

Highly recommended for anyone looking for a serious, professional automation solution rather than a consumer level smart system.

Zmart Hohm

As what Loxone represents did not fall short of any expectation in every aspect, the staff, training program and facilities.

Keep up the great work, Loxone 💪

believe in the brand

We at RAR Technology work with Loxone systems for smart homes and offices and have had excellent experiences. The platform allows seamless integration of shading, audio, security, and energy management, creating comfortable and efficient spaces. Our clients especially appreciate the energy savings, reliability, and ease of use. Loxone is a smart automation solution we trust and confidently recommend.

The team at Loxone UK are very helpful and approachable. They always go above and beyond to help where they can.
They collectively have a wealth of knowledge around all aspects of the BMS world and work with you to reach your expectations.

We've been implementing Loxone across our hospitality and larger residential projects for approximately two years, and our experience has been exceptional. What sets this system apart is its remarkable ability to seamlessly integrate all third-party devices into a single, unified platform. This consolidation eliminates the frustration of managing multiple systems and creates a cohesive smart building environment.

The user interface deserves special mention—it's impressively intuitive for both our hospitality staff and residential homeowners. Whether dealing with daily operations in a commercial setting or managing a sophisticated home automation system, users find the app straightforward and accessible. This ease of use has significantly reduced training time and support requests, making Loxone an invaluable addition to our projects.

As integrators at Automated Controls Inc., we genuinely enjoy working with systems designed specifically for the job site. Our hands-on experience with the hardware makes it clear how impressive it is.

The Miniserver and its distinctive green terminal blocks stand out as a significant upgrade over the usual consumer-grade equipment found everywhere. This reliable, "brain-first" system effectively manages HVAC, lighting, and access control. If you're looking for a sturdy, industrial-grade backbone for a building, Loxone is definitely a great choice.

As a Loxone partner, I can attest to its exceptional capabilities, offering intelligent solutions and comprehensive support for both residential and commercial equipment. The sales and support teams in the USA are highly commendable. I hold Loxone in high regard.

Grizzly Tec chooses Loxone for one reason: it works. No cloud dependencies, no unnecessary complexity. It’s the backbone of our support subscription model because it allows us to deliver a premium, proactive service to our clients. Loxone US has been a solid partner in helping us scale our vision.