Lowell Sweden Reviews 239

Customer service is the worst I’ve known. Set up a payment plan and they took the payment twice which left me overdrawn over Christmas due to an issue with their online payment system. Have been promising me a refund for 4 weeks now. Was left with no money to buy food!

Awful company. If you pay, they will listen. If you cant, they will harass. Where is the Ombudsman? Do they not have visibility of whats happening with Debt companies or they just turn a blind eye.

Does it surprise anyone, they get 5 stars. 5 STARS for a Debt management company !!!!!!!!!!!!!
Anyone else thinking FAKE reviews

Scammers, fake, bullying, harassing. Not real. Do not believe their emails. Do not fall for it.

Another fictional loan made up from this company, first I heard was when bailiffs were informed! Details they held for me was years old of date! I have asked for proof of these loans, which they can not give me! Have contacted financial ombudsman as they also won’t note that I have a daughter with mental health issues that will be highly distress if bailiffs turn up!

this company are brilliant when it comes to sorting out debts, they are understanding and are there for you BUT when someone has used my name to get 3 catalogues and i am continually asking them to investigate as it wasn't me they say they are but all i keep getting is an address they think i live at (which i havnt lived at for 4 years and just because it is associated with an old debt WHICH I AM PAYING OFF) and these accounts added onto my credit file, they dont care and now i cant even get car insurance because of what they keep doing, they know the delivery addresses ( which iv never heard or nor been associated with) of the accounts and the phone numbers and the email addresses which are not mine and they still think its ok to be putting it on my credit score!! i am getting fed up with it.

Don't pay!

If you ever get a letter through the door for an old debt, you think you will be doing the right thing paying it. Well you would be mistaken!

The company in question that they bought the debt off were meant to refund me 3 months back for service that I didn't get. Now all of a sudden that's turned into me owing them money! No explanation from the company or lowell, but they will happily screw up your credit rating and anytbhing else they can do to screw you up!

They really don't care about you, or your circumstances. All they care about is the money. All these fake 5 star reviews make me laugh!

Great customer service.they were so understanding helpful and caring.lady spoke to bethany Hellewell went out of her way help me and listen.couldnt wished for better.thanku bethany if you see this reveiw.thanku lowell

I have been in despute about a debt with lowell for the past half a year.
Case number: 248179459

I had an ex partner fraudulently put something in my name, and now I face the consequences.

I have written proof that she is responsible for this debt. And she is currently paying it.

Yet lowell tell me there's nothing they can do about it being in my name. And my default.
Of course it's in my name! That's what fraud is!

I phone them up only to get told they don't deal with it.
It's their other branched off company.
When calling them, they tell me the exact same thing.

Company just palms you off.
And won't sort out an issue as serious as fraud.

I spoke to Richard at lowell and he handled the call very well, polite, friendly.

Can't understand how can such firms buy old debts, without looking at any circumstances, only to hold debtors ransom for years with bombarding of letters and CCJ's - if you are unfortunate to deal with them, my advice is don't ignore and get legal help as soon as possible, these firms, in my experience, are no more than legalised criminals and CON ARTISTS.

I honestly can't believe this company has any bad reviews!

I was dealing with Lowell on behalf of an elderly family friend who found herself in a bad place financially, Lowell were one of the creditors she owed the most to however they were undoubtedly the best and most compassion company I spoke with. Other companies like Robinsons way and past due were absolutely hounding for a payment and trying to force thus elderly and sick lady to make a payment she simply did not have. Lowell on the other hand put her account on hold for 3 months and then a further 3 months! When the lady was in a better situation we started to make payments to all of her creditors, we decided to pay Lowell the highest amount as they were her biggest debt and considering how understanding they were previously, to our suprise the lady recieved a letter a month later from Lowell advising they had reviewed her account and do not believe she was in a position to be making payments so they decided to WIPE ALL OF HER REMAINING DEBT WITH THEM!!!

I honestly am still shocked at how compassionate every single member of their staff I spoke with are, I have worked in several collections departments in banks before and I've genuinley never seen or been able to give such a good customer experience myself, couldn't say a bad word about this company!

I can honestly say that every time I speak with an advisor from Lowell they are always polite, courteous, professional and understanding.

Spoke with Fraaz this morning 2/10/19 and he was so understanding and very polite. He did a fantastic job and great sense of humour. Thank you all at Lowell and Fraaz

I spoke to an adviser called Ryan 7642.. very friendly and helpful. He fixed my dilemma and I am over the moon . Thankyou I can se a light at the end of a very dark tunnel I am in

Spoke to a advisor called Richard very friendly and polite also easy to talk to and set up a easy agreement.

Kind & understanding staff members who always take the time to listen to you as opposed to other companies that demand payment out of thin air. Have never had any problems with Lowell group.

Any 5 star review for this fake company is fake, its done by LOWELL themselves ( I HAVE A PROVE)
Because who is on the earth will give 5 stars to company that does only hurt people .
This Lowell should not exist because they dont produce anything, they dont give our country anything, they are just made to hurt like cancer or snake.
so please please dont encourage them by giving them you money ,
you dont owe them anything so keep you money and tell them to go get job or find something better to do.

NOT YOUR USUAL COLLECTION COMPANY-THEY LISTEN AND ACTUALLY CARE ABOUT YOUR SITUATION. I found myself in a huge mess with debts. I received a court summons for a debt I had forgotten about when I was at the lowest point of my life suffering with anxiety and stress through bereavement. ( I really did not feel up to the "fight" I thought I would have with a collection company) I called Lowell and explained my situation expecting to be told "its not our problem2 and still expect me to pay the money demanded. Well I can only say how wrong I was. Alea ext 7833 was amazing not only did she listen and ask me questions to see how best she could support me. I called as I had managed to throw away the paperwork I had been sent out to arrange payments, she actually filled the forms out with me over the telephone saving me from having to wait for the forms, fill them out and post them back. I feel so much better after calling Lowell.

I'm seriously surprised with ratio of good to bad reviews for this company. I called as lost my job with a view to lowering payments. The gent I spoke to (Dan ext. 8297) was personable and incredibly helpful, offering to place account on hold for 30 days and exploring best options going forward with me in mind and not my outstanding balance. Unlike many 'debt collection' agents who have a higher than thou approach and personality (or lack thereof) Dan treated me with respect and as a person, not an account. Thank you Dan for your help and amazing customer service.

Great customer service from Raheel, very helpful!