Wrong items got delivered, then only half replacewhile were delivered. They claimed it was direct supply and were helpful but ultimately I purchased from them
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered 2 rads to replace smaller ones for a bit more heat output and these were the only supplier I could find to meet my needs. They were high spec so not cheap but have been very effective, if a... See more
A well designed radiator to replace one that had started to leak between joints. LCPS were the only firm to offer a radiator exactly the same size as my old Aelrad, which made connecting up to existin... See more
Company replied
I ordered two items from this company. One came perfectly and quickly. The other we had some problems with. However, they sorted everything out and apologised. Everyone makes mistakes but we can't ask... See more
Company replied
Company details
- Radiator Shop
- Bathroom Supply Store
- Boiler Supplier
- Decoration and Interior Design Store
- Shower Door Shop
Written by the company
Based in the West Midlands, We are a national distributor stocking a comprehensive range of over 6000 quality Plumbing, Bathroom, Heating and Plastic products, supplying direct at genuine Trade Prices.
Contact info
Unit 4, Blackheath Trading Estate, Cakemore Road, Rowley Regis, West Midlands, B65 0QN, Birmingham
- 0121 508 9981
- info@lowcostplumbingsupplies.co.uk
- www.lowcostplumbingsupplies.co.uk
4.1
Great
929 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service all round
Good value for money and exceptional delivery service, would definitely recommend this company
18 January 2021
Reply from Low Cost Plumbing Supplies
Hi Dawn,
We really appreciate you taking the time to leave this review.
We are delighted to hear you had such a brilliant experience shopping with us. We pride ourselves on offering a range of quality and good value products, to having them delivery to you promptly and safely using our own fleet of transport. Therefore, it's rewarding to hear our efforts are appreciated.
Thank you for our excellent 5-star rating. Your recommendation for our company is greatly received and we look forward to your future purchases shopping with us.
Kind regards, Emma
Item was good value
Item was good value. They kept me updated with my order through Christmas and Covid. Item ready for collection as promised.
15 January 2021
Reply from Low Cost Plumbing Supplies
Hi Samantha,
Thanks for taking the time to leave us a review.
I'm very pleased to hear you had a great experience shopping with us. We aim to provide as much communication as possible for our customers, whether this is product availability or delivery updates therefore it's brilliant to hear our efforts are appreciated.
Thank you for our 5-star rating. We hope you consider shopping with us again in the future.
Kind regards, Emma
The service and advice was 1st class…
The service and advice was 1st class the communication and speedy replies from Abbie were absolutely outstanding .
7 January 2021
Reply from Low Cost Plumbing Supplies
Hi John,
Thank you for taking the time to leave us a review.
I'm delighted to hear you had such a great experience shopping with us. We pride ourselves on providing a high level of service throughout the order process, whether this is offering product knowledge or assisting pre and post purchase so it's great to hear you agree with this.
Thank you for your kind words to my colleague, Abbie. I will be sure to pass on her wonderful feedback. She will be thrilled with your high praise as this will provide motivation to maintain her brilliant level of service.
Thank you for our 5-star rating. We hope you consider us for your future purchases.
Kind regards, Emma
Radiator
Easy to order and delivered in good time scale. Radiator very good, right price and overall very satisfied with low cost plumbing.
15 December 2020
Reply from Low Cost Plumbing Supplies
Hi Kathryn,
We really appreciate you taking the time to leave this review.
We are thrilled to hear you are happy with the service provided and the quality of the product. We pride ourselves on offering a large range of quality and affordable goods and it's brilliant to hear you too agree with this.
Thank you for our 5-star rating. We hope this experience is enough to have you shop with us again in the future.
Kind regards, Emma
Very helpful and kept me informed of…
Very helpful and kept me informed of delivery date
15 December 2020
Reply from Low Cost Plumbing Supplies
Hi Laura,
Thank you for taking the time to leave this review.
We believe communication is key, therefore we provide as many update as possible in regards to delivery including dispatch confirmations and small times slots. Therefore, it is rewarding to hear our efforts are appreciated.
Thank you for our perfect 5-star rating. We hope you consider us for your future purchases.
Kind regards, Emma
great product ,great price .good coms…
great product ,great price .good coms and fast delivery. thank you
12 December 2020
Reply from Low Cost Plumbing Supplies
Hi Mark,
We really appreciate you taking the time to leave this review.
We are thrilled to hear you are happy with the service provided and the quality of the product. We pride ourselves on offering a large range of quality and affordable goods and getting them delivered to you in a prompt and safe manner, therefore it's brilliant to hear you too agree with this.
Thank you for our 5-star rating. We hope you consider us for your future purchases.
Kind regards, Emma
Unprofessional reception
Unprofessional reception. "Hi its jess" thats how the local youth club answer the phone
11 December 2020
Unprompted review
Reply from Low Cost Plumbing Supplies
Hi Liam,
Thank you for taking the time to leave this review.
We aim to offer a professional service throughout our business, particularly within our areas of customer service. I believe we offer a polite and respectful tone when speaking to all of our customers, whether this is to help with an order issue or assist customers in completing their purchase. Therefore, I am disappointed to hear you deem your service to be below our usual standard and have not exceeded your expectations as we would have hoped.
Kind regards, Emma
Can’t really say much as I’m still…
Can’t really say much as I’m still waiting for my order said in stock when paying with 5day delivery on the 5th day I get an email saying out off stock and 4-5 week still no news even after emailing and asking
6 December 2020
Reply from Low Cost Plumbing Supplies
Hi Daniel,
Thank you for taking the time to leave this review. I'm sorry to hear you haven't had a positive experience shopping with us. We welcome all feedback as this allows us to highlight areas in our service that need considerable improvement.
I apologise that part of the order was out of stock at the point of order. Unfortunately, our website is not stock controlled but this is a part of our service we are working on to improve. We like to hold as much stock as possible of our best selling products so we can fulfil orders, however the items ordered were not stocked items. Due to an increased demand in recent weeks of this particular product, our supplier too fell below their usual stock levels and for this I can only apologise.
Under normal circumstances, the lead time advertised online would have easily been fulfilled however due to shipping restrictions, many of our suppliers and ourselves included have experienced delays. I cannot apologise enough that when contacting us we were unable to give you a more confirmed date, however without the goods being in stock it was difficult for us to do so.
We have fallen below our usual standard of service and this simply is not good enough. We can only hope you provide us with an opportunity in the future for us to exceed your expectations.
Kind regards, Emma
Only place that had the boiler I…
Only place that had the boiler I required in stock so had to give them a go.
All went exactly to plan. Delivered on time and at a competitive price. Wouldn't hesitate to use again and happy to recommend. 👍
4 December 2020
Reply from Low Cost Plumbing Supplies
Hi Chris,
We really appreciate you taking the time to leave this review.
We pride ourselves on offering a high level of service throughout the order process, from having a range of quality and affordable goods to having them delivered in a prompt and safe manner. Therefore, it's brilliant to hear that our efforts are appreciated.
Thank you for our 5-star rating. We look forward to your future purchases and your recommendation for our company is greatly received.
Kind regards, Emma
Great Price and Product
Great price and product, easy to deal with and helpful throughout, will definitely buy from in the future, many thanks
4 December 2020
Reply from Low Cost Plumbing Supplies
Good morning,
Thank you for taking the time to leave this review.
We are thrilled to hear you are happy with the service provided and the quality of the product. We pride ourselves on offering a large range of quality and affordable goods and it's brilliant to hear you too agree with this. We have a friendly team of sales advisors who are on hand 6 days a week to help customers pre or post purchase, whether this is to offer advice or help with order queries. Therefore, it is rewarding to hear our efforts are appreciated.
Thank you for our 5-star rating. We look forward to your next purchase.
Kind regards, Emma
Arrived on time good communication …
Arrived on time good communication from the company through phone calls and email.Very pleased would use them again
2 December 2020
Reply from Low Cost Plumbing Supplies
Hi Sandra,
We really appreciate you taking the time to leave this review.
We believe communication is key, therefore we provide as many update as possible in regards to delivery including order updates, dispatch confirmations and small times slots. Therefore, it is rewarding to hear our efforts are appreciated.
Thank you for our 5-star rating. We look forward to having you shop with us again in the future.
Kind regards, Emma
Still not received my order 11 working…
Still not received my order 11 working days later. Customer service keep promising delivery on certain dates which come and go. Refusal to refund delivery costs despite delivery taking double the time I had paid for. Would give 0 stars if that was an option.
1 December 2020
Reply from Low Cost Plumbing Supplies
Hi Tom,
Thank you for taking the time to leave this review. I'm sorry to hear you haven't had a positive experience shopping with us. We welcome all feedback as this allows us to highlight areas in our service that need considerable improvement.
Firstly, I would like to apologise for a lack of communication in regards to your order. We should never leave it to our customers to chase their delivery date. In truth, at the point of process an email should have been sent to you to advise when the delivery was due and by who. From looking into this, I can see this basic level of communication was not actioned which in turn caused confusion, upset and frustration. I cannot apologise enough for this.
Unfortunately, as we reliant on the supplier delivering your order any dates received were only estimated and we could never guarantee them. We understand this causes a lot of inconvenience if tradesmen are booked in, which is why we advise not to book in the installer until all goods have been received and are deemed to be fit for purpose. Nevertheless, we should have kept you informed of any restocking dates or delays with your order and on this part we have severely let ourselves down.
We have fallen below our usual standard of service and this simply is not good enough. We can only hope you provide us with an opportunity in the future for us to exceed your expectations.
Kind regards, Emma
It was good business and Abbie helped…
It was good business and Abbie helped splendidly.
29 November 2020
Reply from Low Cost Plumbing Supplies
Hi Mr Smith,
We really appreciate you taking the time to leave this review.
We're delighted to hear you had a positive experience shopping with us and any queries you had were dealt with promptly and efficiently. Thank you for your kind words to, Abbie. I have passed on your comments and she is thrilled with the praise. It is feedback like yours that give our team the motivation to continue providing a fantastic level of service.
Thank you for our excellent 5-star rating. We hope you continue to shop with us in the future.
Kind regards, Emma
Good communication and excellent service
22 November 2020
The item i ordered
The item i ordered , a boiler part which i desperately needed never arrived after10 days even though i paid £7.00 for delivery for a tiny parcell . I contacted Low cost plumbing and they investigated , they called me back and said the delivery company left it at the local post office as they could not find my property ,my property is 30 years old and i have never had a problem on any deliverys in the 24 years i have lived here .
18 November 2020
Excellent service throughout.
12 November 2020
No service at all
No service at all. Took my money on 6th October for a bathroom cabinet due to be delivered in 5 to 7 days. I called them after two weeks and was told it was out of stock and they would contact the manufacturer to find out more information and would keep me informed. I heard nothing so I called today, 6th November and got the same story that it still hadn’t arrived from the manufacturer and they would chase it up and call me back. This time they did call back saying that the manufacturer could not tell them when it would be available so I have requested a refund. The issue for me is their failure to keep me informed as promised particularly when I had paid in advance.
6 November 2020
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.