Lovey Reviews 

2,375
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 903 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptional, personalized support provided by dedicated account managers who guide them thoroughly through every step from start to finish. Many individuals mention that the entire funding process is remarkably fast, transparent, and completely free of any stressful sales pressure. Clients deeply value the prompt responses, professional attitude, and thorough explanations regarding the various financial choices available for supporting their expanding businesses. However, some customers also noted experiencing occasional communication gaps, unanswered follow-up messages, or unexpected loan terms during their overall experience.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently helpful,... See more

Service

Consumers find service to be positive, highlighting a fast, professional, and efficient experience from start... See more

Customer service

Users describe positive interactions with customer service, highlighting professionalism, quick responses,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how quick, smooth, and... See more

Response time

People report positive experiences with response time, highlighting quick replies and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really difficult and tricky finance situation , but Blake at Lovey Finance was there every step of the way. His communication was second to none, always keeping me updated and doing everything he... See more

Company replied

Rated 5 out of 5 stars

Our account manager Kimberly Buck was thoughtful, attentive and stayed really close to us to make sure we got what we needed. The whole process was really quick and painless, with everything being cle... See more

Company replied

Rated 5 out of 5 stars

Thank you Abbass for helping us getting a loan for our company and your professionalism.From start to finish you’ve made the process so simple ,easy and unbelievably fast and most of all reasonable r... See more

Company replied

Rated 5 out of 5 stars

We’ve used lovey for various borrowing on loans and assets over the last 3 years and they’ve been fantastic with communication, everything is always explained and understood clearly so you know what... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Financial Institution
  4. Loan Agency

Written by the company

Lovey (formerly Love Finance), the UK's fastest-growing SME lender and broker, founded in 2016 by Jack Smith to simplify business lending. With a mission to make lending simple, fast, and beautiful, Lovey has funded over £500 million in loans for more than 11,000 SMEs across the UK. Recognised by EY, Deloitte, The Sunday Times, Financial Times, UK Growth Index, FeBe, and Sifted as one of the UK fastest-growing companies. Lovey combines direct lending and brokerage services to deliver fast, flexible, and tailored funding solutions. With an industry-leading 5-star Trustpilot rating, businesses can enquire in 60 seconds and receive funding in as little as 4 hours.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,375)

874 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional, efficient and problem solved!

A big shout out to Priya Singh who was my contact person. She was professional and polite and answered all my questions. She worked hard to find me the right solution to my financial problem. Her customer service was 10/10, everything was explained and her response rate to my queries either by email or phone was brilliant. She put me in touch with a lender that suited my my needs and affordability.

Lovey dealt with my problem quickly and effectively. From start to finish (funds in my account) took 2 days. Highly recommend their services.

22 July 2026
Unprompted review
Lovey logo

Reply from Lovey

Thanks so much for taking the time to leave such a lovely review 💜
It really means a lot, please let us know if there's ever anything we can help with in the future!

Rated 5 out of 5 stars

Really helpful

Really helpful, easy to organise and the loan offered was reasonable. Daniel was really patient as I was busy in meetings a lot of the time.

22 July 2026
Lovey logo

Reply from Lovey

So pleased to hear this! We'll pass on your kind words to Dan 🤩

Rated 5 out of 5 stars

Brilliant staff and great help

Brilliant staff and great help . Quick and easy process

21 July 2026
Unprompted review
Lovey logo

Reply from Lovey

Thanks so much for sharing, Shaun! Glad to hear everything went smoothly for you 😊

Rated 5 out of 5 stars

Helpful

Respectful, ready to handle all enquiries and pursue routes to optimal outcomes.

21 July 2026
Lovey logo

Reply from Lovey

We're here any time you need us Nirupa! 🤩

Rated 5 out of 5 stars

great to deal with

great to deal with, will makes everything work nice and smooth, i would recommend this company, forget useless banks

7 July 2026
Lovey logo

Reply from Lovey

You've made our day with this review Phillipa! We're always looking to support small businesses like yours and we're really happy that Will took care of things! 💜

Rated 5 out of 5 stars

Brilliant experience

Brilliant experience, friendly, professional. Quick and realiable.

17 July 2026
Lovey logo

Reply from Lovey

Thanks for your kind words Vikkie! 🥳

Rated 5 out of 5 stars

I wasn't sure if I could get finance!…

I wasn't sure if I could get financial assistance to refinance my current loans and address my cash flow after an unexpected change in the business. Thanks to the excellent service from Tobias , he quickly sorted deals from companies and the money was in my bank within a week. Great service 👏

20 July 2026
Lovey logo

Reply from Lovey

We're always here to help Mark and we're really happy that Tobias made this possible! Please let us know if you need anything else! 💜

Rated 5 out of 5 stars

MJ was very helpful

MJ was very helpful. Sorted quickly.

20 July 2026
Unprompted review
Lovey logo

Reply from Lovey

We're so glad that MJ secured your funding in a flash Jim! 🤩

Rated 5 out of 5 stars

Wayne was fantastic

Wayne was fantastic, an asset to Lovey.

17 July 2026
Lovey logo

Reply from Lovey

We'll be sure to pass this onto Wayne - thanks Callum! 🥳

Rated 5 out of 5 stars

5 Stars for the Process, Not Just the Outcome

I’m giving 5 stars not because of the outcome, but because of the way the process was handled. The entire process was professional, and transparent from start to finish. Luke, in particular, made everything smooth and kept me informed throughout. Based on my experience, I would strongly recommend them.

16 July 2026
Lovey logo

Reply from Lovey

You've made our day with this review SD! We're so pleased you've found the experience simple and quick and we can't wait to share your kind words with Luke! 💜

Rated 5 out of 5 stars

Brilliant service

Brilliant service, Jay was very patient with us and helped us finally get to the right place.
Customer service was excellent and Jay absolutely found us the right deal to fit our ever changing project.

16 July 2026
Lovey logo

Reply from Lovey

Hey Christopher, we really value feedback like this and it's great to hear that Jay was able to keep your business moving! 🤩

Rated 5 out of 5 stars

Will is the best

Will is the best! He always anticipates our funding needs. It is a real pleasure to work with him.

15 July 2026
Lovey logo

Reply from Lovey

We're thrilled that Will has made the experience so easy and straight forward for you - please let us know if we can help with anything else! 💜

Rated 5 out of 5 stars

Very quick positive decision

Very quick positive decision. No unnecessary questions asked and funds received within 24h.
Amazing service. Highly recommended 🙂

15 July 2026
Lovey logo

Reply from Lovey

Hey Alex, fast funding is what we do best! Thanks for the recommendation! 🤩

Rated 5 out of 5 stars

MJ provided a great service

MJ provided a great service, kept me informed what was happening and helped me answer questions and keep things moving.

13 July 2026
Unprompted review
Lovey logo

Reply from Lovey

We're sure MJ will be thrilled with this feedback - thanks for sharing! 🥳

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