Car man Got last minute ticket for the show on Love Theatre.Seamless transaction by email.Seat had brilliant view. Absolutely awesome performances by all the cast, especially by Will Bozier who w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed to exchange tickets. Spoke to a lovely, professional, efficient and personable lady called Lesley. What a joy! I’ve had a bad run of poor service with other companies lately. Lesley has re... See more
Company replied
Brilliant play! Loved the storyline and twist and the actors were so good in their roles. Wathed a matinee performance so train ride into London, watched show and ended up with lovely meal before head... See more
Company replied
I booked and paid for seats with Love Theatre for a show on Tuesday August 18th when I had in fact intended to book for the following Tuesday August 25th. I only realised when I received the email co... See more
Company replied
Company details
Written by the company
LOVEtheatre.com is your official and trusted website for getting West End tickets, Off West End tickets and other London theatre tickets at great prices, featuring exclusive ticket allocations for the most popular London shows, events and attractions.
LOVEtheatre
Written by the company
- Guarantee
- LOVEtheatre customers can always be assured of a safe, secure and relaxed ticket buying experience.
- Certification
- LOVEtheatre is a full board member of STAR (The Society of Ticket Agents and Retailers).
Contact info
39-41 Charing Cross Road, WC2H 0AR, London, United Kingdom
- help@lovetheatre.com
- www.lovetheatre.com
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great seats / formidable play!
17 August 2026
Reply from LOVEtheatre
Hello Anthony,
We're so glad you were able to secure great seats. We appreciate your wonderful feedback!
Kind regards,
Patrick - LOVEtheatre
I only saw that three of the seats we…
I only saw that three of the seats we had booked are lokibn through Perspex after i had booked tho they are the same price as the one next to it in the upper circle. There were plenty of similar priced seats free nearby and in the past I could have rung the box office and tried to rectify the mistake. Now there is no way to speak to anyone and no response to my written request. If someone could contact me
I woild be extremely grateful. Wee are booked at £78 a seat on Nov 24th.
Thank you
21 August 2026
Reply from LOVEtheatre
Hello Di,
Thanks for your review although I'm sorry you are disappointed. There isn't a request form on our system under your email address, if you would like to exchange please fill out the request form here https://help.lovetheatre.com/hc/en-gb/requests/new?ticket_form_id=360000892260 We are contactable by phone on 0333 009 6870 for any exchanges that are within the next 7 days or any other queries.
Hope this helps.
Kind regards,
Lesley
Team LOVEtheatre
Easy to navigate website
I especially wanted to see Cyrano de Bergerac and was able to purchase reasonably priced tickets very quickly. The website is easy to navigate and it took only a few minutes to complete my purchase. I have used LOVEtheatre before with the same ease.
19 August 2026
Reply from LOVEtheatre
Hello Meg,
We are so pleased to hear that you had such a positive experience securing your tickets and found our website easy to navigate. We appreciate your continued support and kind words!
Kind regards,
Patrick - LOVEtheatre
Restricted view notification only…
Restricted view notification only noticeable after booking.
18 August 2026
Reply from LOVEtheatre
Hello Paul,
Thanks for your review, I'm sorry you are disappointed. The restricted view seats on the seat plan all have a white dot in the centre and a message when you hover over them. Along with a message in red when you select the seats before checkout, and a message about the restricted view on the checkout page. I'm sorry that you didn't notice this. The restricted view from these seats only applies to the very top of the stage due to the overhang. I hope this helps.
Kind regards,
Lesley
Team LOVEtheatre
Reply from LOVEtheatre
Hello Ian,
We're glad to hear you enjoyed the performance. We appreciate your kind words!
Kind regards,
Patrick - LOVEtheatre
Car man
Car man
Got last minute ticket for the show on Love Theatre.Seamless transaction by email.Seat had brilliant view.
Absolutely awesome performances by all the cast, especially by Will Bozier who was mesmerising!
Music was fantastic.
What a treat awaits those lucky people who have yet to see this production.
21 August 2026
Reply from LOVEtheatre
Hello,
We are so happy to hear you enjoyed your visit to the show and found the transaction seamless! We appreciate your kind words and positive feedback.
Kind regards,
Patrick - LOVEtheatre
Reliable site
You had some tickets where other sites didn’t and at a good price. Website quick and easy to use. Thankyou
19 August 2026
Reply from LOVEtheatre
Hello Sally,
We're so happy to hear you found the tickets you needed at a great price and that our website was easy to use! Thank you for your kind words.
Kind regards,
Patrick - LOVEtheatre
Had a fab experience with the booking…
Had a fab experience with the booking process very easy to use the service is absolutely top notch.
24 July 2026
Reply from LOVEtheatre
Hello Jacqueline,
We're so happy to hear you had such a fantastic experience with our booking process and found our service to be top-notch. Thank you for your wonderful feedback!
Kind regards,
Patrick - LOVEtheatre
Unexpected event that made the show unattendable
My husband was admitted into hospital urgently and we could not attend our booking. Lovetheatre were brilliant in cancelling and rearranging the new date to attend. Superb service. Expediently handled and explained. Took the weight off the worry and anticipation. Much appreciated.
20 August 2026
Unprompted review
Reply from LOVEtheatre
Hello Maria,
We are truly glad to hear that we could assist you during such a challenging time. It means a lot to us that our team was able to alleviate some of your worries. We send our best wishes to your husband for a swift recovery, and we appreciate you sharing your experience with us.
Kind regards,
Patrick - LOVEtheatre
Wonderful value and play brilliant
4 August 2026
Reply from LOVEtheatre
Hello Mary,
Thank you for your wonderful feedback, we're happy to hear you enjoyed the show!
Kind regards,
Patrick - LOVEtheatre
Easy & good value.
Easy and cheap and the only issue was buying tickets on the day of the show as it says allow 48 hours for w-tickets... BUT I contacted them easily and got my tickets pretty quickly. So all was brilliant.
18 August 2026
Reply from LOVEtheatre
Hello Susie,
We're delighted you found our service easy and affordable! Thank you for your positive feedback.
Kind regards,
Patrick - LOVEtheatre
Simple to use.
18 August 2026
Reply from LOVEtheatre
Hello Angela,
Thank you for your review, we're happy to hear our services were easy to use.
Kind regards,
Patrick - LOVEtheatre
Reply from LOVEtheatre
Hello,
We're happy to hear that you found our website quick and easy to navigate. We appreciate your positive feedback!
Kind regards,
Lesley
Team LOVEtheatre
Very easy to book and tickets price…
Very easy to book and tickets price cheaper than others website
17 August 2026
Reply from LOVEtheatre
Hello,
We are delighted to hear that you found the booking process straightforward and our ticket prices to be more affordable. Thank you for your positive feedback!
Kind regards,
Lesley
Team LOVEtheatre
Easy booking process
17 August 2026
Reply from LOVEtheatre
Hello,
Thank you for leaving a review, we appreciate it.
Kind regards,
Lesley
Team LOVEtheatre
Here for you when you really need them
Endlessly appreciative and grateful to customer service (I'm looking at you, Kat!) for a smooth, hassle free rearranging of a booking due to a family medical emergency.
Buy from LoveTheatre with the utmost confidence. Thank you!
19 August 2026
Unprompted review
Reply from LOVEtheatre
Hello Eran,
We are so glad to hear that our Kat was able to assist you smoothly and efficiently during a difficult time. Providing hassle-free support is always our goal, and we truly appreciate your confidence in us. Thank you for your kind words!
Kind regards,
Lesley
Team LOVEtheatre
easy to use website
17 August 2026
Reply from LOVEtheatre
Hello Peter,
We are delighted to hear that you found our website easy to use. Your positive feedback is greatly appreciated!
Kind regards,
Lesley
Team LOVEtheatre
Swift recheduling response
Lesley was super helpful recheduling my tickets and it was a swift response too. Thank you Lesley and LOVE Theatre
18 August 2026
Unprompted review
Reply from LOVEtheatre
Hello Lucyelle,
We are so pleased to hear that our team was able to assist you with rescheduling your tickets so efficiently. Providing swift and helpful service is always our goal.
Kind regards,
Kat
Team LOVEtheatre
Easy booking
Easy booking, excellent seats (we enjoyed an offer and it was very good value !), the tickets were sent immediately and The Car Man was wonderful.
15 August 2026
Reply from LOVEtheatre
Hello Laura,
We are so pleased to hear that you found the booking process easy and that the tickets were sent to you immediately. It's wonderful that you enjoyed the offer and found it to be great value, and we're delighted you loved The Car Man!
Kind regards,
Lesley
Team LOVEtheatre
Great customer service
This was the first time I had used LOVEtheatre. I made a mistake when selecting the event date. Fortunately, Patrick from Customer Service responded very quickly to the issue I logged online, and was able to change the date as requested, and reissue my ticket. I will do doubt book through them again.
18 August 2026
Unprompted review
Reply from LOVEtheatre
Hello Jackie,
We are so pleased to hear about your positive experience with us, especially regarding the assistance you received with your booking from Patrick. We are glad we could quickly resolve the date change for your tickets. We look forward to assisting you with future bookings!
Kind regards,
Lesley
Team LOVEtheatre
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.