Service better than in any other similar (much more expensive) stores, snd the free eye test by optician much more thorough. And they take time to explain if any questions. Superb sales person helped... See more
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See what reviewers are saying
This branch is truly excellent. The staff are friendly, very professional, and always clear about discounts. On my last visit, they spotted an issue with my eye that resulted in me being referred to... See more
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As I found out from my first & second visit to Louisnielsen optical store is great as it has to be.I'm again fully satisfied with my new reading glasses again. Kind reception, good professional servic... See more
Company replied
The employees are very friendly. Some of them even seem to have a sense of humour Their proficiency in a foreign language, in this case English, is admirable. If I visit the shop again I may try Swah... See more
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Company details
Written by the company
Book synsprøve online: www.louisnielsen.dk/book-synsproeve/ eller find din lokale Louis Nielsen butik: www.louisnielsen.dk/find-din-butik/
Louis Nielsen
Written by the company
100% Tilfredshedsgaranti
Du skal være glad for dine nye briller. Punktum. Vi har uddannelsen, erfaringen og ekspertisen. Har du et problem, kommer du ind, og får det ordnet. Vi sørger for, at du er 100% tilfreds.
Hos Louis Nielsen står vi inde for de briller, vi leverer. Vi yder selvfølgelig reklamationsret i henhold til købeloven, men har derudover også vores langt mere vidtrækkende 100% Tilfredshedsgaranti. Det her får du hos os:
1) 24 måneders reklamationsret på stel og glas.
2) Vi yder 24 måneders reklamationsret på antirefleksbehandling.
3) Vi kender glassene, stellene og kvaliteten, og vi lover, at du bliver tilfreds
4) Du skal være glad for dine nye briller, punktum. Har du et problem, kommer du bare ind, og så finder vi en god løsning til dig.
5) Du får en perfekt synsløsning. Fungerer brillen ikke, finder vi årsagen.
6) Du kan blive serviceret i en hvilken som helst Louis Nielsen butik i Danmark.
7) Vores synsprøver udføres naturligvis altid af statsautoriserede optikere.
SE MERE PÅ: www.louisnielsen.dk/briller/prisguide/garanti-og-service/
Contact info
Indkildevej 2 A, 9210, Aalborg SØ, Denmark
- Find din butik på www.louisnielsen.dk/find-din-butik
- info@louisnielsen.dk
- www.louisnielsen.dk
4.6
Excellent
32K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Louis Nielsen
Hi Alejandro
Thank you so much for your review and the five stars that we are really happy about.
We will do everything we can to provide the high level of service for posterity as well.
Sincerely
Louise, Louis Nielsen
No complaints
9 July 2022
Unprompted review
Reply from Louis Nielsen
Hi Sadique
Thank you very much for your feedback, which we greatly appreciate.
Sincerely
Louise, Louis Nielsen
God og professionel rådgivning mm
1 July 2022
Unprompted review
Reply from Louis Nielsen
Hej Helle
Tusind tak for din anmeldelse og de fem stjerner, som vi er rigtig glade for.
Venlig hilsen
Louise, Louis Nielsen
super god service
Har fået en super god service. Fantastisk glad personale, og er super glade for mine briller. Ikke nået at klage over, 12/12 stjerner, så de kan varmt anbefales.
30 June 2022
Unprompted review
Reply from Louis Nielsen
Hej Brian
Tusind tak for din tilbagemelding.
Vi er rigtig glade for, at du får oplevet de dedikerede medarbejdere, som er i alle vores butikker og du er altid velkommen, hvis vi kan hjælpe med noget.
Venlig hilsen
Louise, Louis Nielsen
Unprofessional business policy
The only reason they are getting 1 star is their busines policy concerning delivery service. It's horrible, just horrible service! In the last 10 months my delivery was late at least 3 times for over 5-14 days from delivery timeframe they offer. Yesterday was my last straw as I made an order 10.06., got an email on the 13.06. that the package was sent and I didn't receive the package in said time. So yesterday (Friday 24.06., yes, 14 days from my order) I called their customer servise to check what is going on and the woman I talked to, told me she will check what's happening and call me back later the same day. She never called back and it's weekend, so I can't contact Louis Nielsen again until Monday and I'm on my last pair of contact lenses. And I live 500 meters from Louis Nielsen, but I can't go there to buy contact lenses because that's their policy, they don't sell them in their store! Wow!
Very unprofessional servise from Louis Nielsen and very poor service from Dao as their delivery choice!
They just lost a customer as other shops have a better communication and business strategy in place!
25 June 2022
Unprompted review
Reply from Louis Nielsen
Hi Pero
Thank you for your review.
We are really sad about the experience you have had of Louis Nielsen, we want to do it as well as possible.
Therefore, we will be grateful if you want to elaborate on your comment in an email to info@louisnielsen.dk, so we can look at it and correct and learn from any mistakes that could have been made.
Sincerely
Louise, Louis Nielsen
God service.
25 June 2022
Unprompted review
Reply from Louis Nielsen
Hej Anni
Mange tak for din tilbagemelding, som vi sætter stor pris på.
Venlig hilsen
Louise, Louis Nielsen
Super god og professionel service på…
Super god og professionel service på Falkoner Alle - hver gang!
27 May 2022
Unprompted review
Reply from Louis Nielsen
Hej Steffen
Mange tak for de flotte ord og tak fordi du tog dig tid til at melde tilbage til os. Det sætter vi stor pris på!
Kig ind i butikken når som helst, hvis du har brug for hjælp.
Venlig hilsen
Emma, Louis Nielsen
very Good Louis Nielsen
20 May 2022
Unprompted review
Reply from Louis Nielsen
Hi
Thank you very much for your feedback, which we greatly appreciate.
Sincerely
Louise, Louis Nielsen
I had a pleasant experience
20 May 2022
Unprompted review
Reply from Louis Nielsen
Hi Marian
Thank you very much for your review.
We are really happy that everything worked perfectly. You are very welcome in the store if the glasses need an adjustment.
Sincerely
Louise, Louis Nielsen
Really a good & dedicated team
Really a good & dedicated team. Unfortunately i ended up with a hard person.
20 May 2022
Unprompted review
Reply from Louis Nielsen
Hi Arounkumar
Thank you very much for your feedback, which we greatly appreciate.
Sincerely
Louise, Louis Nielsen
Amazing service and professional stuff.
Amazing service and professional stuff.
The best service in Copenhagen that I ever expirienced.
20 May 2022
Unprompted review
Reply from Louis Nielsen
Hi Ana
Thank you very much for your feedback.
We are really happy for you to experience the dedicated employees who are in all our stores and you are always welcome if we can help with anything.
Sincerely
Louise, Louis Nielsen
God betjening og god pris
6 May 2022
Unprompted review
Reply from Louis Nielsen
Hej Lena
Tusind tak for din anmeldelse.
Vi er rigtig glade for, at du sætter pris på vores service og prisstruktur.
Skulle brillerne kræve en ekstra tilretning eller er der andet vi kan hjælpe med, er du altid velkommen til at kigge forbi butikken.
Venlig hilsen
Louise, Louis Nielsen
God behandling og venligt personale
6 May 2022
Unprompted review
Reply from Louis Nielsen
Hej Le,
Tusind tak for din tilbagemelding. Vi er rigtig glade for, at du får oplevet de dedikerede medarbejdere, som er i alle vores butikker og du er altid velkommen, hvis vi kan hjælpe med noget.
Venlig hilsen
Jannik, Louis Nielsen
Der er super god service
7 April 2022
Unprompted review
Excellent house for Glasses
Louis Nielsen is affordable for all customer. The service is excellent and they provide 100 percent commitment. The eye test is also excellent.
7 April 2022
Unprompted review
Reply from Louis Nielsen
Hello Rana
Thank you very much for the kind words.
We are very happy that we have been able to give you a good experience. We will do everything to live up to this another time.
Best regards
Emma, Louis Nielsen
Jeg er så glad for mine briller og er…
Jeg er så glad for mine briller og er til freds
Mvh fra Ingelise Petersen
7 April 2022
Unprompted review
Reply from Louis Nielsen
Hej Ingelise
Tusind tak for din anmeldelse. Vi er rigtig glade for, at alt fungerede perfekt.
Du er meget velkommen i butikken, hvis brillerne trænger til en tilretning.
Venlig hilsen
Emma, Louis Nielsen
Inconsiderate and stubborn customer service
I have canceled my contact lens plan at Louis Nielsen after 12+ years on 1. feb (14 hours later than deadline of cancellation) and supporter insists that I pay for an extra month.
Very inconsiderate and imbalanced treatment of a very long term customer. I already have payed for 2 additional months of lenses that I have returned to the shop with no refund.
My general experience is that the local shop is more long term in how they treat customers.
My advise; If you are changing lens plan, cancel as early as possible as it is very easy to re-start a plan, but more difficult to get out.
1 March 2022
Unprompted review
Reply from Louis Nielsen
Hi Martin
Thank you very much for your review.
We are really sad about the experience you have had of Louis Nielsen, as of course we want to do it as well as possible.
Therefore, we would be grateful if you would elaborate on your comment in an email to info@louisnielsen.dk, so we can look at it and correct and learn from any mistakes that could have been made.
Sincerely
Louise, Louis Nielsen
Ordren over mail ,all West wrong
Ordren over mail ,all West wrong
Conttackted shop in Rønne bornholm where all was sorted out best service ihave ever had.thankyou to all staff in Rønne, will always use Louise nelsonfrom now on.thanks again great service great price.å
4 February 2022
Unprompted review
Reply from Louis Nielsen
Hello Derek
Thank you for your review and your kind words.
We appreciate that you are happy with our service and prices. Should you require an extra adjustment for your glasses or if there is anything else we can help you with, you are more than welcome in our stores
Best regards
Emma, Louis Nielsen
God service og billigt for 2 par briller
4 February 2022
Unprompted review
Reply from Louis Nielsen
Hej Iris
Tusind tak for din anmeldelse.
Vi er rigtig glade for, at du sætter pris på vores service og prisstruktur. Skulle brillerne kræve en ekstra tilretning eller er der andet vi kan hjælpe med, er du altid velkommen til at kigge forbi butikken.
Venlig hilsen
Louise, Louis Nielsen
Very good service and competence.
21 January 2022
Unprompted review
Reply from Louis Nielsen
Hi Nicola
Thanks for the feedback. It sounds good that we have lived up to your expectations.
Finally, look into us if we can do something for you.
Sincerely
Louise, Louis Nielsen
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