As usual friendly welcoming staff at lookers. This is the fifth Audi we have bought and do love the car but the experience was somewhat tainted. On first viewing found a section on the dash under the... See more
Company replied
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We had fantastic service from start to the finish. Our salesman George Milton was friendly, knowledgeable and never made us feel pressured to purchase. He took the time to answer all our questions and... See more
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Generally painless process & welcome offer of service plan to spread cost. But I could not give 5 stars because I had requested ( on the check-in form) that the alarm regarding the sensors being dirty... See more
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I can genuinely say that the entire sales process was excellent. James in the sales team took his time to understand exactly what we needed and ensured that our expectations were managed appropria... See more
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Company details
- Motor Vehicle Dealer
- Car Dealer
- Car Repair and Maintenance
- Truck Dealer
- Used Car Dealer
- Used Truck Dealer
About Lookers
Written by the company
As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Written by the company
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Contact info
United Kingdom
- www.lookers.co.uk
4.5
Excellent
22K reviews
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Did what they said ,collected car and…
Did what they said ,collected car and brought it back
30 July 2026
Unprompted review
Reply from Lookers
Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.- Lookers customer service & resolution team
Nothing was any bother
Nothing was any bother. Jack Henderson was a polite, non pushy salesperson. He answered all our questions and explained all the paperwork
30 July 2026
Unprompted review
Reply from Lookers
Hi, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. If you have any further questions, please don't hesitate to reach out! - Lookers customer service & resolution team
Reply from Lookers
Hi, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. If you have any further questions, please don't hesitate to reach out! - Lookers customer service & resolution team
Reply from Lookers
Martin, thank you for your kind words and this wonderful review! If you have any further questions, please don't hesitate to reach out! - Lookers customer service & resolution team
Very professional
The servicing of the car was carried out in a very professional manner. I was kept informed of progress, from start to finish, also in a professional way
30 July 2026
Unprompted review
Reply from Lookers
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lookers Head Office! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Lookers customer service & resolution team
Helpful staff
I was told the car would be returned by 19.00. I asked if the car could be returned by 2.30 as I needed to visit my grandson. It was returned by 1.30. Very helpful.
Also had a problem with a warning light. I rang Saturday morning and was advised how to reset. All staff very polite and helpful.
1 August 2026
Unprompted review
Reply from Lookers
Hi Michael, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. If you have any further questions, please don't hesitate to reach out! - Lookers customer service & resolution team
Taylor Irvine looked after me from day…
Taylor Irvine looked after me from day one and was polite courteous throughout…and knowing what she was doing.
She explained all the pro’s and cons and never hassled me with the day of the handover so simple
3 August 2026
Unprompted review
Reply from Lookers
Hello, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. If you have any further questions, please don't hesitate to reach out! - Lookers customer service & resolution team
Great experience
Great experience. Really good customer service throughout
31 July 2026
Unprompted review
Reply from Lookers
Hi, we are so happy to read such a great review about Lookers Head Office! If you have any further questions, please give us a call. We're always happy to help! - Lookers customer service & resolution team
Reply from Lookers
Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.- Lookers customer service & resolution team
Great service provided by aftersales…
Great service provided by aftersales team. So welcoming and kind.
30 July 2026
Unprompted review
Reply from Lookers
Hi, we are so happy to read such a great review about Lookers Head Office! If you have any further questions, please don't hesitate to reach out! - Lookers customer service & resolution team
The welcome was very warm
The welcome was very warm. The salespeople understood what I was looking for, and delivered my car with complete knowledge when handing over my car.
1 August 2026
Unprompted review
Reply from Lookers
Gary, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help! - Lookers customer service & resolution team
Professional and efficient
Professional and efficient, what more do you want?
29 July 2026
Unprompted review
Reply from Lookers
Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!- Lookers customer service & resolution team
Reply from Lookers
Hi, we are so happy to read such a great review about Lookers Head Office! If you have any further questions, please give us a call. We're always happy to help! - Lookers customer service & resolution team
Everything from first contact to…
Everything from first contact to completion was smooth and faultless. Communication was excellent.
28 July 2026
Unprompted review
Reply from Lookers
Dennis, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Lookers customer service & resolution team
Efficient and friendly
Efficient and friendly, Rupert from Tyneside Audi was proactive and helpful in his engagement from the start, especially in the part ex process. Even when the valeting service let them down, he was ready with a very pragmatic solution. Great service to date.
1 August 2026
Unprompted review
Reply from Lookers
Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
- Lookers customer service & resolution team
Lookers Newcastle - VW - Simon Dixon is an exceptional asset to the team
Simon is brilliant.. no bull just facts and he knows VW's inside out. Friendly greeting, not overpowering.. listened to what we wanted and although it wasn't available in store he searched and found a car in London. It was transported, cleaned and ready to pick up in 6 days. I would definitely recommend.
31 July 2026
Unprompted review
Reply from Lookers
Joanne, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Lookers customer service & resolution team
Another great Lexus experience
The handover completed in car was very thorough. Staff member was very familiar with the car and technology within.
Car was also ready within the predicted timeframe.
31 July 2026
Unprompted review
Reply from Lookers
Jim, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. If you have any further questions, please don't hesitate to reach out! - Lookers customer service & resolution team
Really pleased with my recent visit .
Really pleased with my recent visit and repair. Dealt with by Damien, After Sales Manger. Couldn’t have been more pleasant and went out of his way to fit my repair in. Kept us well informed and gave us a good price.
31 July 2026
Unprompted review
Reply from Lookers
Hi, your wonderful feedback and rating mean a lot to us. If you have any further questions, please don't hesitate to reach out! - Lookers customer service & resolution team
Amazing quick turnaround for a minor…
Amazing quick turnaround for a minor fault which should have been an hour wait was 10 minutes as the Lady knew I had an urgent appointment elsewhere .
So helpful and amazing service
Thank you
31 July 2026
Unprompted review
Reply from Lookers
Steven, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out! - Lookers customer service & resolution team
Review Peugeot Charles Hurst Belfast
I recently ordered my lovely new Peugeot 2008 via the Belfast Charles Hurst Store with a lady called Jennifer. It was a quick, seamless process and I received my car in less than a month! I cannot speak highly enough of the lady Jennifer who served me. She was truly wonderful: kind , empathic, funny and genuinely seemed interested in me as a customer. She really made the whole process enjoyable. Please let her know how wonderful she is!
30 July 2026
Unprompted review
Reply from Lookers
Kelley, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. If you have any further questions, please give us a call. We're always happy to help! - Lookers customer service & resolution team
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