Lookers Reviews 

This was a very comfortable and enjoyable sales experience, buying our new car. Our salesperson was relaxed and friendly and had excellent product knowledge. Sale was completed on time. Communication was great throughout and the handover session was particularly enjoyable. Well done Phil. Highly recommended.

Great experience overall. All members of staff were really helpful and made the process feel like a breeze.
Excellent customer service.

Excellent no pressure process for purchase of new car

Terrible. Arrived this morning to be told my service had been cancelled. Woman on desk had horrendous attitude and nothing to do with them was the call centres fault. Need some customer care skills, awful attitude.

Had a problem arise suddenly and still managed to fit me in the next day , my car is my work so appreciate not having to wait a few days to get the car seen .

Overall great xperience! Chloe was lovely, helpful and good craic. Charles Hurst could have offered more incentives considering I bought a brand new car eg servicing plan, any extras??
Would buy from them again. Thank you

As usual friendly welcoming staff at lookers. This is the fifth Audi we have bought and do love the car but the experience was somewhat tainted. On first viewing found a section on the dash under the steering column not fitting correctly and back seat covered in food crumbs. Sales team and service technician tried to rectify on the day but it needed new parts to rectify the dash problem. All done one week later, car looking great as a new Audi should.

Easy booking procedure, staff were helpful and kept us informed throughout.

I picked up my new car yesterday at Charles Hurst Toyota in Belfast. The entire experience was superb. Debbie was so professional, knowledgeable and helpful.

I wasn’t sure which car I wanted and Debbie was very accommodating- allowing me two test drives!!
I settled on the Yaris.

Friendly pleasant staff - Matt was great to deal with. The car (Tiguan) in excellent condition. Decent part-exchange offer. All round very happy.

Helpful from start looking at cars to buying one. John explained all necessary information plus helped with my changeover of paperwork for new car

Absolutely delighted with my new car. Many thanks to George Milton for his support and advice to ensure I selected the correct model to suit my needs. I am extremely appreciative of his patience and guidance in helping me feel comfortable and at ease and positive that I have made the right choice of vehicle.

Purchased a nice 883 sportster from James at Yamaha used bikes, no hassle no hard sell no pressure so a big thanks. Also a big thanks to the service team on getting the bike ready on such short notice.Still the place to buy a used machine.Thanks to all.

I just collected my new Mini from Charles Hurst Vauxhhall in Portadown and I couldn’t be happier.
From the first enquiry about the wee motor to driving it off the forecourt, Glen was brilliant! He was patient with me , explained everything clearly, and made the whole process stress-free. Very helpful which will forever be appreciated!!!
The car was presented perfectly and the handover was thorough. Really professional service and a lovely showroom experience, an overall friendly environment.
Highly recommend Charles Hurst Vauxhall Portadown and ask for Glen, exceptional customer service.

Great service experience at Lookers VW in Guildford. Served by Dan Murphy.

Joe and Emma have been absolutely amazing through the whole process of buying my New Capri collection. This is now my 5th car from lookers but also ny parents purchase from lookers as well, Emma has been apart of the purchases I've made from day one. Was the first time woth Joe but still carried that same great service. I mean I changed my mind with the car a couple time but was never an issue. Car is great and the after care they provide is always perfect even months or year ahead.

Thanks again, could recommend the colchester team enough

Booked my car in for a factory recall.

Two days later I get dashboard warnings for all systems.

Take the car in and its two weeks before I get feedback that its a drive motor fail.

Another two weeks to get told that the repair would be covered under warranty

My car has now been off the road since the end of May, 2.5 Months

Every time I call, the service agent either isn't at their desk or another call, most calls asking for updates don't get returned.

When you do get a call back, always the same excuse "ill need to go and ask the workshop and ill get back to you",,,,, then no update ever comes.

Asked to speak to the service manager, and no returned call.

No courtesy car, and service agent doesnt know when my car will actually get repaired.

Truely an awful experience.

Very friendly, polite, knowledgeable. We are a returning customer and will not hesitate to buy from Lookers Northallerton again.