London Grow Reviews 

1,807
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

Put an order in,no dispatch, phoned the shop spoke to some guy,who didn't have a clue what he was doing, cancelled order ,account now showing refund, repeatedly asking for information, no reply, is... See more

Rated 5 out of 5 stars

My X stream aeroponic propagator arrived in a timely fashion. I discovered that one of the spray heads was not working properly, contacted London Grow and a new head arrived the next day. The system... See more

Rated 4 out of 5 stars

Very impressed with their customer service!! We ordered a heating tube from them. When it arrived, it was a damaged box inside and the heater didn't work at all. We emailed them and they had it immedi... See more

Rated 5 out of 5 stars

I purchased 50 6ft and 50 4ft bamboo sticks, they were the best price I could find and delivery cost was very reasonable. They were delivered within 3 days too! Started using them today and they are e... See more

Company replied

Company details

  1. Garden Center
  2. Hydroponics Equipment Supplier

Written by the company

Our mission statement is to provide the absolute best customer experience available in the Hydroponics industry without exception. We choose to only sell the best performing products in the world, learning them inside and out to ensure your experience with our organisation and the products we supply are second to none. London Grow is one of the fastest growing Hydroponics retailers in the United Kingdom.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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No history of asking for reviews

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4.2

All reviews

(1,807)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible service, no communication, uses evri so very unlikely to receive an order.

They didn't even dispatch the order until after the delivery date had passed, after 2 weeks wait for a 3 day delivery I got an email saying evri would deliver, or course evri did not deliver. I eventually gave up waiting for it to arrive, I received no replies or updates until I told them to refund the order as it obviously was not going to arrive and I'm still waiting for my money back. Needless to say I will not be trying to buy from them again.

25 November 2024
Rated 4 out of 5 stars

Very impressed with their customer service

Very impressed with their customer service!! We ordered a heating tube from them. When it arrived, it was a damaged box inside and the heater didn't work at all. We emailed them and they had it immediately collected back and sent us a replacement very soon after. A problem with the warehouse can always happen; what counts is their immediate willingness to get it sorted!! Thank you!

14 November 2024
Unprompted review
Rated 5 out of 5 stars

X stream aeroponic propagator…

My X stream aeroponic propagator arrived in a timely fashion. I discovered that one of the spray heads was not working properly, contacted London Grow and a new head arrived the next day.
The system works well and in less than a week, in October, roots are appearing on some of my cuttings.

10 October 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, quick delivery and good products. Will use again 👍👊
Forgot date so just put in closest I think.

14 September 2024
Unprompted review
Rated 1 out of 5 stars

Tried to return an item

Tried to return an item, received a mail stating that my request would be reviewed and I would receive further notification. 1 week passed so I emailed customer service for an update. Still waiting London Grow

24 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Very prompt response of replacement of damaged spray nozzle. Much appreciated, thanks James.

28 August 2024
Rated 5 out of 5 stars

Ordered Bud Candy it was packed…

Ordered Bud Candy it was packed beautifully, I also received an Amino treatments bottle for free it was a really wonderful surprise and also very useful for my plants... Thank you very happy!

28 August 2024
Unprompted review

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