Hi there today 12th May 26 I had Lee and Deavon visit my home for I'm greatful. Well I must say hat's off to both of them for being very polite and well mannered, for keeping me upto date with t... See more
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Review summary
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Reviews shaping this summary
A huge thank you to Ricci and James for their outstanding work. I had been dealing with rising damp in my property for five years, and despite several contractors attending over that time, no one... See more
Archie came and in after others had failed and eliminated the fat burg that had formed over time despite expensive products bought to maintain the drain flow. He was so very helpful and went over an... See more
Company replied
Charlie is the name of the young man who came to see the drainage problem that we had in our sink and bathroom. He was exemplary from the start. Very polite and very helpful. He was diligent and asked... See more
Company replied
Company details
Written by the company
London Drainage Facilities is a trusted, customer-focused drainage and plumbing company offering expert services across London and the South East. With over 17 years of experience in the industry, we specialize in providing reliable, fast, and cost-effective solutions to both domestic and commercial clients. Whether it’s an emergency drain clearance, pipe renewal, or a plumbing issue, we are on hand 24/7 to ensure your needs are met. Our team of highly trained engineers, equipped with state-of-the-art technology, work efficiently to provide first-time fixes for a wide range of drainage and plumbing problems. We take pride in offering transparent communication, ensuring that you’re always informed every step of the way. From initial call to project completion, our team is committed to delivering exceptional service with minimal disruption to your property. At London Drainage Facilities, we understand the importance of a swift response in emergencies, which is why we offer rapid call-out times and a comprehensive range of services, including drainage cleaning, CCTV surveys, pipe repairs, and more. No job is too big or small, and customer satisfaction is at the heart of everything we do.
Contact info
11 Hallsford Bridge Industrial Estate, Ongar Road, CM5 9RB, Ongar, United Kingdom
- 08006122179
- danny@london-drainage.com
- www.london-drainage.com
4.9
Excellent
391 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great service came out the same day
Great service came out the same day. Got the job fixed within minutes. Would highly recommend Phillip Gorman
10 April 2026
Unprompted review
Thanks Phillip Gorman!
Phillip Gorman - Thanks for your hard work, thorough job and for going above and beyond to fix our drainage issue. Even stayed extra to fix another issue we reported to the company a few days ago! Amazing!
9 April 2026
Unprompted review
Thanks Byron!
Myself as well as other residents had been unable to use sinks and appliances due to a bad blockage. Previous attempts were unsuccessful until Byron came!! He was fantastic and determined to get it sorted for us , which he did. We cannot thank him enough for his efficiency, determination and professionalism.
4 April 2026
Unprompted review
Travis Mott has really helped us to…
Travis Mott has really helped us to resolve our issue with the toilet. I was really impressed with his attitude. Thank you again!
2 April 2026
Unprompted review
I cannot fault the 2 engineers Karl and…
I cannot fault the 2 engineers Karl and Brandon. They were brilliant! We’re always here on time, worked so hard and left my garden the way they found it. They really did go above and beyond! Thanks guys!
2 April 2026
Unprompted review
Phillip Gorman - excellent job
Phillip Gorman came over to fix a drainage issue with the communal drains. Did an excellent job in clearing the waste in short amount of time.
Really nice guy and would recommend him to anyone
1 April 2026
Unprompted review
Reply from London Drainage Facilities
Thank you for your great review!
We’re pleased to hear that Phillip Gorman was able to resolve the communal drainage issue quickly and efficiently.
It’s also great to know he made such a positive impression - we’ll be sure to pass your kind words on to him.
Phillip Gorman very good job very…
Phillip Gorman very good job very helpful got the issue sorted
31 March 2026
Unprompted review
Reply from London Drainage Facilities
Thank you for your review!
We’re pleased to hear that Phillip Gorman did a great job and was helpful in getting the issue sorted.
We’ll be sure to pass your feedback on to him - it’s much appreciated.
Non flushing toilet
Phillip was great this morning! He’s friendly & told me exactly what needed to be done. He kindly waited for me to return after doing the nursery run. Thankyou for your help this morning :)
31 March 2026
Unprompted review
Reply from London Drainage Facilities
Thank you for your lovely review!
We’re delighted to hear that Phillip provided such a friendly and helpful service, clearly explained what was needed, and was patient in waiting for you to return.
That level of care and flexibility is exactly what we aim to deliver.
We’ll be sure to pass your kind words on to Phillip-he’ll really appreciate it.
Thank you again for your feedback.
Phillip Gorman
Phillip Gorman
Nice and friendly got the job done quickly and now back up and running
28 March 2026
Unprompted review
Reply from London Drainage Facilities
Thank you for your review!
We’re pleased to hear the job was completed quickly and that everything is back up and running.
It’s great to know you found the service friendly and efficient
Travis Mott attended a job for me…
Travis Mott attended a job for me today. He was very professional and friendly. Clearly has a lot of knowledge. 10/10
28 March 2026
Unprompted review
Reply from London Drainage Facilities
Thank you for your fantastic review!
We’re delighted to hear that Travis Mott provided a professional and friendly service and demonstrated his knowledge on the job. A 10/10 rating is great to see — we’ll be sure to pass your kind feedback on to him.
Arron was brilliant today
Arron was brilliant today. He was thorough, persistent, got the job done after 4 previous engineers didn't, and he did something I don't see other engineers do - cleaned up completely. I was very impressed with his with ethics.
Good job Arron ****😊
27 March 2026
Unprompted review
Reply from London Drainage Facilities
Thank you for your fantastic review!
We’re delighted to hear that Arron was able to resolve an issue that others hadn’t, and that his thorough, persistent approach and attention to detail made such a strong impression.
It’s especially great to hear he left everything clean and tidy — that level of care and work ethic is exactly what we pride ourselves on. We’ll be sure to pass your kind words on to him.
Thank you again for your feedback — it’s very much appreciated.
Phillip Gorman come to fix my blocked…
Phillip Gorman come to fix my blocked toilet, he was polite and friendly :)
Phillip found an issue with the flushing system and said he would raise the job to have it fixed which I am very grateful for.
23 March 2026
Unprompted review
Reply from London Drainage Facilities
Thank you for your review!
We’re pleased to hear that Phillip Gorman provided a polite and friendly service while resolving your blocked toilet.
It’s great to know he also identified the issue with the flushing system and took the initiative to raise this for further repair.
We’ll be sure to pass your kind feedback on to Phillip — it’s very much appreciated.
Fantastic work
Fantastic work , Josh Sharkey is a great Man very polite and helpful.
Thanks for your work.
20 March 2026
Unprompted review
Reply from London Drainage Facilities
Thank you for your great review!
We’re delighted to hear that Josh Sharkey provided such a polite and helpful service and made a positive impression.
We’ll be sure to pass your thanks on to him — he’ll really appreciate it.
Reply from London Drainage Facilities
Thank you for your review!
We’re pleased to hear that Phillip Gorman provided an efficient service. We’ll be sure to pass your feedback on to him — it’s much appreciated.
Phillip Gorman
Phillip Gorman attended to clean our grease trap, very professional and done an amazing job.
19 March 2026
Unprompted review
Reply from London Drainage Facilities
Thank you for your great review!
We’re delighted to hear that Phillip Gorman delivered a professional service and did an amazing job cleaning your grease trap. We’ll be sure to pass your kind feedback on to him — it’s very much appreciated.
Phillip Gorman did a fantastic job…
Phillip Gorman did a fantastic job fixing our pub toilets in a quick and professional time and manner
18 March 2026
Unprompted review
Reply from London Drainage Facilities
Thank you for your great review!
We’re delighted to hear that Phillip Gorman fixed your pub toilets quickly and professionally.
We’ll be sure to pass your kind feedback on to him — it’s very much appreciated.
Toilet unblocking
Alfie Parrish did a great job unblocking my downstairs toilet. He was very polite and helpful.
16 March 2026
Unprompted review
Reply from London Drainage Facilities
Thank you for your great review!
We’re pleased to hear that Alfie Parrish did a great job unblocking your downstairs toilet and that he was polite and helpful throughout.
We’ll be sure to pass your kind feedback on to him — it’s very much appreciated.
Rob England from London drainage…
Rob England from London drainage facilities provided an excellent service. He quickly fixed a blocked sink, bathtub, and toilet, and made sure was working perfectly before leaving.
Rob was professional, efficient, and clearly very knowledgeable. The whole experience was smooth and stress-free. I would highly recommend Rob and London drainage facilities to anyone needing reliable drainage or plumbing work.
16 March 2026
Unprompted review
Reply from London Drainage Facilities
Thank you so much for your fantastic review!
We’re delighted to hear that Rob England was able to resolve multiple issues quickly and ensure everything was working perfectly before leaving.
His professionalism, efficiency, and knowledge are exactly what we aim to deliver, and it’s great to know the experience was smooth and stress-free for you.
We’ll be sure to pass your kind words on to Rob — he’ll really appreciate it.
Thank you again for your recommendation.
Alfie parrish
Alfie parrish, he is the saver his no giving up easily with the work his doing, he managed to sorted the issue his super star⭐️⭐️⭐️⭐️⭐️ a hundred percent will recommend it
16 March 2026
Unprompted review
Reply from London Drainage Facilities
Thank you for your fantastic review! We’re delighted to hear that Alfie Parrish showed such determination and didn’t give up until the issue was fully resolved. That level of commitment and work ethic is exactly what we pride ourselves on.
We’ll be sure to pass your kind words on to Alfie — he’ll be thrilled to know he made such a positive impact. Thank you again for your recommendation.
Phillip garman excellent and fast work
Phillip garman excellent and fast work and thank you
16 March 2026
Unprompted review
Reply from London Drainage Facilities
Thank you for your review! We’re pleased to hear that Phillip Gorman delivered excellent and efficient service. We’ll be sure to pass your thanks on to him — it’s much appreciated.
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