Lomo Watersport Reviews 

Ordered a dry bag rucksack, delivered in two days, great communications form LOMO and DPD couriers. The rucksack was just what I was looking for, well made and as described. I'll definitely be a future customer.

3rd time I've bought from Lomo and had excellent service. Really quick response. Good quality goods.

Great products, friendly and professional staff, supert fast delivery.

Very pleased with the two wetsuits I have purchased from Lomo (one for me and one for my daughter) and the excellent customer service I have received. I wanted the second wetsuit for a particular date but had left it rather late to order; I phoned the store and they were able to help me and I received the wetsuit on time. Thanks Lomo!

Impressed with speed of delivery and quality of product. Will definitely be using again.

Excellent customer service - item missing from my order as ‘out of stock’ replaced when back in stock without me having to chase, a rarity these days! Happy with the quality of my SUP accessories.

Excellent quality clothing and equipment at competitive prices.
Their customer service is an example to others. Highly recommended.

I have purchased a few items from Lomo for motorcycling, kayaking and camping. All the items i have received have by far exceeded my expectations, the quality of the finished product is second to none. The prices are also very competitive.

I've bought open water swimming stuff from Lomo on three occasions and have been delighted with their customer service and the quality / value of their products. It's a small company and if you contact them (which I've done for advice on what to buy and to change an order) you speak to a real person and moreover one who knows about the company's products. I would definitely make them a first port of call in future.

Purchased some small 2mm and 3 mm sheets for repairing a wetsuit. Received 2 x pieces of 4mm!!
I contacted them but received no response. I do not think I will be using these guys again.

Very pleased with the customer experience both in store and online.

Ordered the 60L dry bag rucksack yesterday eve and it arrived this morning which is absolutely insane.
Good product, sturdy and good value for money. Will buy more as gifts for the family!

I visited the Glasgow store a few years ago to rent a wetsuit. The price was unbeatable and the best thing was that there was no fuss when visiting the store. I like to browse by myself and not be interrupted, yet they were very helpful when I asked for help. And this store was exactly what I needed that day.

I purchased the Lomo watch. The circular metal piece that surrounds the watch face came away from the body of the watch. I did not use the watch much or subject it to extreme use. The fault occurred within 6 months of purchase. I contacted LOMO and to their credit they demonstrated excellent customer service by responding to complaint and posted a brand new replacement watch to Ireland. Lomo did not even want the faulty watch returned. So far, watch has been faultless.

A Great Example of how a modern day company should be operated.
I ordered a low buget under fleece late afternoon, it arrived the following day ,5 star!
The fleece was low buget so didn't expect this level of high quality.
It is perfect for my use these days - now probably only about 30 uses per year - and would certainly recommend as a starter item for the New and More casual users of Drysuits etc.
For these reasons, I'm giving a 5 Star rating.
Steve Troke

Good selection of well priced kit, however very poor customer service.
I bought a watch from the shop a week ago and tried to return in as it didn't do the function that I required it to do. There was also some confusion over whether or not there was a battery in it - I thought there wasn't one, but they assured me that there was.
However, when I tried to return it the staff in the shop were very defensive, accusing and plain rude, looking for reasons not to refund me the money. In this interaction I was also wanting to buy £35 work of kit as well.

First they said that it was working when they sold it. This was not the case. I took it home, tried to make it work but it didn't, so I checked to see if there was a battery in it, apparently there was, though I couldn't seem to find it (?!?!). I was told that it was working 'fine' when it was sold.

They then accused me of;
taking the protective film off (it was still on),
using it (I never wore it),
breaking it (it never worked in the first place)
marking the screen (a tiny mark that was there when I bought it)
and of calling them liars and being aggressive.

I was told the battery in it only worked when you removed a sticker from the back of it. Though I wasn't convinced by this information (the staff told me that the buttons worked when they gave it to me, but unless they removed the back of the watch, took off the sticker, put the back case on again, tested the buttons, removed the case, put the sticker back on battery and finally replaced the case, this was not true. Despite my reservations, I duly appologised for the misunderstanding. However, the staff at Lomo failed to back down from the attack and persisted to offensive.
Throughout this interaction, it was me that was doing the reasoning and the negotiation, while they were rude and accusing. Furthermore, when I was spoken to, they failed to make eye contact, as if they were trying to cover up their incompetence and embarrassment.

All I wanted was to exchange the watch because it did not do the function I thought it did.
I have never been treated like this and I don't expect to be. Disappointing.

Great website with lots of their own brand goods. Delivery was first rate and everything was just exactly as they described them. The dry bag keeps things dry and the floating sunglasses float.

Wow, I bought a wetsuit from Lomo Watersport, it arrived with half of the neck taped seal coming away. A really helpful person on customer service desk offered a replacement (so far so good). But now, a miscommunication in the returns process resulted in me booking a returns label, and now they refuse to pay the return. Does anyone expect to have to pay the return for a faulty product?

I'd bought some items from Lomo that have not lasted long before needing to be replaced. I was initially pleased with my purchases but having now used the items, I am disappointed with their longevity.

After just over a year's occasional use, my wetsuit has torn in 2 places and the reflective coating from my polarised sunglasses have all but rubbed off. I expected the products to give me a good number of years of use before reaching the state that they are in.

The price of their items seemed cheaper than mainstream manufacturers which lured me in but I now know why they are cheaper. Had I appreciated I was buying from the equivalent of a low cost clothes store, I would have bought from a reputable manufacturer and paid the extra for better quality items that would last and therefore offer better value for money.

Due to the low quality of the items I've bought and disinterested customer service, I will not purchase from them again nor can recommend them.

Just bought Lomo deck and needed to return because Lomo deck was too small. The size is too tight for the measurements they give so they charged me for postage twice and I had to pay the return postage. I would have done better to buy a better deck, it would have worked out cheaper. Not very tough quality either as its already chaffing after two trips out. If this is the sizing then I wouldnt rely on their other kit. I wont be going back to them for more kit that's for sure. Highly unrecommended. LOMO dont buy. Dont buy LOMO.

The alpkit of watersports!

Good range of stock, a hell of a lot of their own items, which are of good quality and very competitively priced.

Website stock levels are accurate and they don't use enticers to get you into the site, only to find out that the items arnt in stock.

Some items are really great value - check out their dry bags for example.

Like alpkit they can have stock problems, but they are always honest and open about it.

Will continue to use for a very long time to come - unless something catastrophic happens!