Lomography Reviews 15

I received one of the LomoMod No 1 cameras as a gift (One of the DIY, some assembly required cameras). When it arrived, it was missing a some parts.

First off, it's impossible on their website to even find details of their customer support team. They really make you look for it as if they don't want you to reach out if you have a problem with their order. And it doesn't even matter if you do, they won't respond.

I sent them details of the missing parts sheet and the part numbers of the missing pieces on that sheet and only got silence. Although, about a week or two later, I received a package with some parts in it without any mention of it from their team about it.

I assumed it had the right parts in it. Why wouldn't I? I only gave them the exact part numbers of what was missing and it would only make sense that they would send those parts. Boy was that a crazy assumption to make. I sit down to assemble the kit the next night, open the package and shockingly, not only did the include the WRONG parts, there were MULTIPLE sets of the wrong parts.

I reached out again to customer support yet again. Again, nothing. Just silence.

I've lost track at this point but I'm months in with no written or verbal communications at all from their support team and I'm still unable to assemble my camera. My friend may as well have thrown their money in the trash.

Honestly, I’m so sad to write this review. I dreamt of Lomo’Instant (because Instax lacks any customization). And my bf gave me the camera, and I was soooo happy! We spent 2 films on the first camera — all photos were dark (even when we took photos in a brightly lit room in the middle of the day). Lomo sent us a new camera, admitting the first one was broken. But the new camera was also broken — the batteries don’t fixate inside and move around. We spent another 2 films — it just doesn’t work. A couple of times we managed to get photos out — half of them were empty, a quarter too dark, another too bright. But it’s still impossible to use since, when you tilt the camera, the batteries move
I’m honestly so sad. It’s the first time in my life I got a present from my boyfriend for my birthday, and it’s broken. I don’t want to upset him for the second time, so I sit here with a broken camera, 4 films later, really upset, knowing I have to explain him somehow why I won’t bring his present to our trip

Good quality products but their shop, shipping and fees policies are absolutely scam. They want the consumer to pay for their company expenses like tariffs and customs fees. In my case, they tried to charge me almost 60£ more AFTER purchase. I got a camera from their website at the same price you can find in any UK external retail(180£), and when they shipped the item I’ve been contacted by UPS claiming I had to pay delivery, TARIFFS and UK VAT.

Even though is true that new tariffs had a major impact on the market, consumers should not expect to pay company’s expenses, especially in multiples external steps. They just misleading the price and when you ask for support or clarification you get a stupid sassy attitude from the customer service. They are not transparent and trick you with shady policies in order to protect them. Absolutely not recommended.
Ironically, I already two cameras from them, purchased in UK and since Inreally liked them, I’ve decided to shop from their store in order to support the business. But it what it is I guess.

No confirmation of purchase sent out after an order was placed as a guest - which of course cannot be known by an online shopper until after the fact. As this is a normal expectation and I had not received any confirmation at my provided email address, I placed another order - this time with an account creation. I still received no confirmation, but I could only see one order in my LOGIN. Today I received two sets of invoices and shipping confirmations at the same email address. I emailed customer service to explain how their customer journey had led to duplicate orders, and not only is the representative responding is extremely rude and patronising, their logic doesn’t even make sense. I’ve explained that as a customer I would only find out about their lack of confirmation after the fact, and that if they could send both invoices to the correct and same email address, at some point these orders should be BOTH linked to the account I created - I would then be able to stop the duplicate and save us the trouble. I did log in last week to double check if a second order had appeared in the account under the same email address.

This item is meant to be a birthday gift for someone, and I’m having serious doubts about supporting this company at all - wrestling a changing bag is preferable to getting cheeky answers about their poor customer service. See email thread so far below (reverse chronological order).
—————-

Think very carefully about your response here. Your customer service is not making up for your customer journey, and you’re arguing against standard expectations of an online shopping experience.

lomography.com wrote:
Hey, thanks for your message. How would it be visible in your account if you weren’t logged in? Using the same email is not enough! As mentioned, we will send you a return label once both packages have arrived.

best,
Lomography

I wrote:

And that was before I ever knew there would be zero confirmation even sent out, which is not normal in online shopping. As I am able to receive the invoice for the first order now, means you had my email from the first one. And it should have been linked to my account once I had made it. If I have to pay anything to receive and return the first item, I will be making a chargeback.

lomography.com wrote:
Thanks for your reply. Yes, i checked your order and you ordered as a guest - "NOT LOGGED IN"

best,
Lomography

I wrote:

Okay, I will wait. However preorder or none, I think the order journey has let me down here because it should be confirmed in some way. I have nothing in the login indicating the first one.

lomography.com wrote:
Hey, thanks for your message. As stated in the shop, this was a pre-order. The confirmation is only sent once the order has been shipped. When both packages arrive, please let us know, and we will send you a return label. Please do not send them back on your own, as they might get stuck in customs.

best,
Lomography

I wrote:

Hi, I believe I did this because I received no confirmation and I had nothing in my account login under orders, so I thought it had failed. After I placed the latest one, I had that order.

lomography.com wrote:
Hey, thanks for your message. I checked in our shop, and you actually placed two orders—one on March 4th and another on March 9th. Since they have already been shipped, unfortunately, we are unable to cancel them.

best,
Lomography

I wrote:

Hello!! Can you please check why I have two different invoice numbers for something that is shipping please? I only see one order in my login. The other order number is (redacted)

I only need one order. thank you!

Ordered Lomo Daylight Developing Tank 35 mm … no product delivered and when I emailed to find out what was going on, they just ignored my emails and did not answer.

I could not recommend anyone placing orders with this company unless they want to lose their money.

Is this about cameras, or is this website a “men are terrible” narrative? A lot of the content posted by the company suggests that men are awful and that they over-sexualize everything that is meant to be artistic- quite ridiculous. Just put the film in the box I guess, seems like you have other things to worry about with 2 Stars.

Overpriced and unreliable delivery. Paid 20€ (!) delivery fee for 3 rolls of film, from Austria to Sweden. Of course Lomography had to use UPS aka the worst logistic company. I didn't receive any delivery notification so my package was hanging at the pickup point for the whole week until I checked the delivery status.

Worst customer service ever, very incompetent.
I bought two cameras to take with me on my vacation, to celebrate my birthday. I bought them on time to have them before traveling. But 4 days before delivery, I noticed there were taxes to be paid, although I have paid it already when I bought the product, the taxes should have been paid by the sender, in this case Lomography. I wrote them about it, as I said 4 days before delivery, and it was not solved. Then by delivery I was charged for the taxes. Now I don't have the cameras, although I paid for them and for the delivery, including taxes.
I can't say about the product, but the service of Lomography is terrible.
I really advise against any online shop of any product of Lomography. Terrible.

I would like to review my recent experience purchasing from Lomography Hong Kong. I ordered a Lomo LCA+ and received a broken package. The batteries were expired and leaking, also the book that cam with the camera has a broken spine. So careless Lomo Hong Kong. Bad experience

Customer service does not respond. After several tries on the Lomography contact addresses, only help@ responds. But refuses any return under warranty, giving me advice on shooting. So if your camera is faulty, you don't know how to take a picture!
Even taking pictures with my feet, I wouldn't do worse with any other camera.
Lomography never again!

Bought 2 simple use cameras direct from them. Shipping to the UK was almost as expensive as one of the cameras (hey - not their fault; yet another "feature" of Brexit). Unfortunately on arrival one of the camera boxes had obviously been ripped during packing. I contacted their customer service, who were admittedly very quick to respond, but their returns policy is that it must be able to be resold - which the damaged box they sent, precludes - AND I have to pay for the return; approximately half the cost of one of the cameras (still cheaper than their shipping cost to me though).
So I'm stuffed on this as both cameras were intended as gifts. I was offered a measly 15% off, but as both cameras were intended as gifts, I now have to find a replacement (not from Lomography though). Cannot comment on the quality of the cameras and the photographs they take.

bad film development service. On 3 rolls I had to throw 22 photos because they stuck together and it was impossible to detach them. I wrote an email to support but they didn't even bother to reply. Obviously I will never develop with them again nor will I buy anything else.

On 13-Nov-2021 i've contacted Lomography through Amazon because i bought directly from their official amazon store.
Due to a defect in the focus mechanism the camera that i bought was unusable.
Their assistance asked me to break the camera in my possession so that another one could be sent to me as a replacement, so I did, providing the required photographic evidence.
The replacement camera was delivered to me on 07-Dec-2021, unfortunately as soon as it arrived I noticed that it was also defective, in this case when the camera was closed the lens protection remained locked inside and there is no way to unlock it.
I wrote to the assistance that same evening but they've not yet responded to this day.
Amazon then advised me to write directly to lomography support, who denied me the return and offered me a discount coupon for € 19 on their site which is not even enough to cover their insane shipping rates + taxes.

just to give an example a pack of 20 films for the camera in question costs 19.90€ shipped on Amazon, the same item is sold on their site for 23.90€ which considering shipping and taxes becomes 38.90€...

Just ridiculous...

They had a welcome coupon code which I applied for before I typed my order details in. After every single detail I typed in, their website refreshed and the discount disappeared from my order. When I tried to apply for the code again, it just didn't let me to use it again...

Now I paid the full price for the item and because I live in England, I will have to pay more import tax after the full price. Thanks Lomo...

I really hope their product is not as rubbish as their online service...