Great service, they called and emailed to let me know that delivery couldn’t be made on the scheduled date. I was able to rebook quickly and easily on a day that suited me better and followed my instr... See more
Company replied
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Review summary
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Reviews shaping this summary
Plenty of advance notice of delivery though not much time allowed to change the date if inconvenient. Confirmation of delivery date but no more specific than am. Driver will place order where you want... See more
Company replied
Second time I've dealt with these guys and both times the service has been excellent. We're in a difficult to deliver location, so they provided a perfect solution, working with us to ensure th... See more
Company replied
i have order two of the bulky bags of multi purpose compost. honestly could not be happier it felt like christmas morning for me when they was dropped off the fella was lovely both times delivering. n... See more
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Company details
About Logs Direct
Written by the company
We are a family run business, based in Halton Lancashire, and we've been selling fuels to homes and restaurants since 2004. Our specialised kiln dries our firewood onsite to under 20% moisture, making it perfect for long, hot burns and cleaner chimneys. It's also better for the environment as it produces less emissions. As FSC members, we are committed to keeping the business as Eco-friendly as possible, so the majority of our wood comes from Britain, though we do also support projects and businesses in Europe (and even South Africa!). You can find oak, ash, beech, birch, and alder being kiln dried on any given day up at the yard, so no matter your preference, we'll be able to help you. Our logs come in various sizes depending on your need, from 20kg carry-bags all the way up to 1.6 cubic meter bulk bags. We even sell the log stores to go with them, alongside a range of fireside accessories like baskets, coalhods, firefighters and kindling. Whether our customers want to cook pizza, heat their homes, fire their BBQs, or light their campfires, we've got something for everyone- even gardening products! Did you know we supply top quality topsoil, compost, and bark to gardens and farms across the country, free of delivery charge to most postcodes?
Contact info
Addington Road, LA2 6PG, Lancaster, United Kingdom
- 01524 812476
- enquiries@logsdirect.co.uk
- www.logsdirect.co.uk
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Order delivered quickly and excellent…
Order delivered quickly and excellent quality and value for money.
27 March 2026
Reply from Logs Direct
Thank you so much for a great review.
Great Customer Service
Second time I've used Logs Direct. First time I got the wrong product delivered. When contacted they immediately dispatched the correct items and I received these the next day.
On the second order everything was spot on, and again arrived next day, even when ordered later in the day. Great service!
1 April 2026
Reply from Logs Direct
Great Review Thank you so much.
Unbelievable fast and efficient…
Unbelievable fast and efficient delivery,good quality
Product.
1 April 2026
Reply from Logs Direct
Great Review Thank you.
Reply from Logs Direct
Thank you so much.
Great service
Ordering online was easy. Customer service was great when I called to ask about a delivery date. Everything was delivered on time. The driver was very friendly and efficient and placed my 3 ton bags of topsoil exactly where I wanted it. Good value for money as well and I have already ordered some more products.
31 March 2026
Reply from Logs Direct
Great Review Thank you so much.
I couldn’t quite believe
I couldn’t quite believe, since we live on Anglesey, that the order arrived the following day. Brilliant service.
30 March 2026
Reply from Logs Direct
Thank you for a great review.
Hotmax pallet came very quickly with…
Hotmax pallet came very quickly with updates a courtesy call from driver when nearing and put onto driveway on request
30 March 2026
Reply from Logs Direct
Great Review Thank you so much.
Reply from Logs Direct
Thank you.
Excellent Service
Excellent quality wood at a good price. Notified of a delivery shortly after ordering online, Delivery was on time and the delivery driver friendly. Would not hesitate to recommend.
30 March 2026
Reply from Logs Direct
Thank you for the positive Review.
Reply from Logs Direct
Thank you so much.
Reply from Logs Direct
Thank you.
Timely and efficient delivery to…
Timely and efficient delivery to exactly where we wanted.
25 March 2026
Reply from Logs Direct
Glad to hear Thank you.
Delivered into garage as requested…
Delivered into garage as requested despite arriving 24 hours earlier than agreed
25 March 2026
Reply from Logs Direct
Thank you so much.
Excellent service
Excellent service. Quick delivery. Choice of vehicle size for our slightly tricky drive. Very helpful driver.
We bought compost which we have not yet used so cannot rate!
27 March 2026
Reply from Logs Direct
Thank you for a lovely review.
Very speditive but no advance warning…
Very speditive but no advance warning of delivery although promised.
19 March 2026
Reply from Logs Direct
Thank you for your review
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