Logs Direct Reviews 

Amazing service - hardwood chips ordered in the afternoon and delivered the next day! Highly recommend - great quality product as well

I have now dealt with logs direct on several occasions since opening an account with them , their communication and customer service is excellent , I have to admit I have always tried to source my logs locally in Cornwall , but in these hard Financial Times I’m afraid I now have to look for value and deals , and logs direct are great at both of these , always have offers , incentives , and good value for money , so they are now my go to for all my logs , and I’ve even ordered garden soil and accessories from them too , their delivery times are very good aswell , so it’s all positive from me for logs direct !

Quick service, excellent quality of wood.
I recommend the packs of “proper wood”.

As a first time customer I was delighted with the product (mushroom compost) the competetive price and free delivery (delivery charges have been silly previously with other suppliers for bulk bags)
Communication from start to finish was excellent ,I will most certainly be using these again.

Hi very organised company who provide a prompt service after the order placed. High quality top soil and multi purpose compost. Would definitely order again.

EDIT: within minutes of this going live I got a refund but no contact from the company. Have found another company with better customer service who sell the product I need.

Ordered some wood pellets and within a day I had a despatch email but this is where things begin to go wrong. The tracking did not move past 'we've got your parcel' on the tracking site; attempts to contact the courier resulted in no help and error messages so I emailed Logs Direct. A week later I have had no response to this email, not even to acknowledge receipt or that I subsequently called and spoke to someone.
I called up and spoke to someone on 8th April who quickly ascertained the courier had lost the parcel so I was offered a refund or replacement. I opted for the refund but have not yet received anything back to my account. If I have not heard anything by the end of the week I will be opening a dispute with PayPal.
Overall disappointed; I was signposted here by a company who were closing down that I have been a customer of for several years and can't help but feel a little let down.

Delivered promptly and as described and expected. Great price too.

Plenty of advance notice of delivery though not much time allowed to change the date if inconvenient. Confirmation of delivery date but no more specific than am. Driver will place order where you want it (within reason !) First time I've ordered a non-log product and it was so easy. The compost came in a dumpy bag as expected and looked excellent quality - worms included.

Delivered on time by a courteous driver and the bag placed where we wanted it to be. The quality of the compost is excellent. We will order more at a later date. Thank you.

Delivery was received within 48 hours of ordering which well and truly exceeded my expectations

Excellent customer service from order through to delivery. Good quality topsoil and the quantity derived from the topsoil calculator on the website was perfect.

Great customer service!
They kindly alerted to me that I had loyalty points running out and could be spent.
Very fast delivery. Use DPD to deliver mine who are always reliable here. Good range of stock for open fires, BBQs, wood burners etc at very good prices. Offer subscriptions as well.

Easy to order, kept me updated about the order and delivered when they said they would

Great to deal with. Excellent products and helpful delivery drivers

Excellent service with fast delivery

Great from checkout until delivery. Great products and Great prices.

Prompt delivery and left where requested.

Easy to order,had a good choise of products,and free delivery.

easy to order sales team know exactly what they are talking about speedy delivery