The booking and payment system was very easy to use. I received the accommodation voucher immediately by email once the payment was made, with no issues at all. I had been concerned after reading some... See more
Company replied
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See what reviewers are saying
I would never use this company again and wouldn't recommend anyone else to...they are very good at booking and taking your money, but not dealing with other issues...starting with their contradic... See more
Company replied
We were interested in the May 8, 2023 cruise from Miami to Genoa aboard the MSC Divina. Iris Madico assisted us with the booking. Iris answered all our questions and completed our booking in a prompt... See more
Company replied
logitravel.eu - phony website with phony deals that dos not materialise. I tried to book 4 nights at Westgate hotel in Las Vegas in May. Unfortunately I couldn't finish my booking via bank card or Pa... See more
Company replied
Company details
Information provided by various external sources
At Logitravel.co.uk you'll be able to find a number of offers, suggestions and bargains for travelling and discovering the world.
Contact info
2.7
Poor
392 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The website was easy to use for both…
The website was easy to use for both booking and payments.
18 April 2022
Reply from Logitravel
Good afternoon Marion,
Thank you very much for placing your trust in us. We are thrilled to hear that you found the booking process quick and easy. If you have any questions, please do not hesitate to contact us, we will be happy to help you!
Best regards,
Logitravel Team
The treatment and service has been…
The treatment and service has been excellent. She has clarified all my doubts and has helped me throughout the reservation process.
15 April 2022
Reply from Logitravel
Good afternoon Juan,
We are very pleased to know your degree of satisfaction with the treatment received by our consultant Iris. We thank you for the trust placed in Logitravel and your positive assessment. We wish you a happy cruise!
Kind regards,
Logitravel Team
Congratulations and thank you
After 2 skipped cruises due to Covid we wanted to book a new cruise with Logitravel
Iris introduced herself and offered to solve all our problems.
We trusted her.
Iris was very efficient, she made us recover a credit with Royal Caribbean and booked us quickly for a new cruise with the same company Thank you
15 April 2022
Reply from Logitravel
Good afternoon Marco,
We thank you very much for the time you have spent writing this review. We are glad to know that you are satisfied with the treatment received by our consultant Iris. We are sure she will be delighted to know that her work is so valued. We look forward to seeing you soon!
Kind regards,
Logitravel Team
Fantastic customer service and very competitive price!!
This is our first holiday since before Covid, because it's a big group of us so we decided to go for a cruise holiday which will make it easier. This is also my first time using Logitravel, the lady called Iris is a Godsend, she has been so thorough and patience booking all 22 of us in one by one, amazing lady!
The costs are very competitive as well, now we just have wait for the actual holiday happens!! Can't wait!!
I will definitely use them again and recommend this company to all my friends!!!
13 April 2022
Reply from Logitravel
Good afternoon Wai,
Thank you very much for sharing your experience of the booking process with us and other users of this platform. We are sure you will all enjoy the cruise as much as we have enjoyed setting up your long awaited holiday and thank you for your kind words about our consultant Iris. We are sure she will appreciate your every word. Happy cruising!
Best regards,
Logitravel Team
Iris helpful
Iris is always helpful and responsive to our emails. I book all my cruises via her and always ready to answer any questions we might have.
13 April 2022
Reply from Logitravel
Good afternoon,
Thank you for sharing your experience with us and the rest of the users of this platform. Iris will be very grateful to read these kind words and to know that her work is so appreciated. Thank you for trusting Logitravel, we hope to see you again soon!
Best regards,
Logitravel Team
Iris,
Iris,
I was contacted by Iris via email as I subscribe to Logitravel email. She promised a good deal,and that's exactly what I got.
Iris was informative,helpful and responded in timely manner to my request.
On behalf of my colleagues and I, a big thank you as we had a brill time 2 weeks ago. Four of us have booked the next cruise with her again.
Regards.
PS :Christmas cruise as discussed pls
13 April 2022
Unprompted review
Reply from Logitravel
Good afternoon Mary,
The friendliness and professionalism of our agents during their advice are essential for our clients to be able to configure a trip that meets each and every one of their expectations. We are sure Iris will be delighted to know that her work is so appreciated and valued. Thank you for your kind words and we wish you a happy cruise!
Best regards,
Logitravel Team
Excellent
Excellent
Just like to say thank you for your excellent service.
We booked our first cruise and Iris was such a help all the way through the process she came back to our questions very quick I would have no hesitation in recommending Logitravel.
Thank you Iris
13 April 2022
Reply from Logitravel
Good afternoon Terence,
Thank you for your review! We will certainly pass on your kind words to the whole team, and especially to Iris. We wish you a good trip!
Best regards,
Logitravel Team
Iris has always been very helpful and…
Iris has always been very helpful and willing to adapt to our changing plans well. She has become my "go-to" travel agent.
13 April 2022
Reply from Logitravel
Good afternoon Diana,
We are indeed very proud of all the agents who are part of Logitravel. We are thrilled to hear how satisfied you are with Iris, and she will love to know how much her work is valued. Thank you very much for your words!
Best regards,
Logitravel Team
Reply from Logitravel
Good afternoon Yuna,
Thank you very much for sharing your experience with us and other users of this platform. We wish you a happy cruise!
Kind regards,
Logitravel Team
Reply from Logitravel
Good afternoon Gary,
Thank you very much for your kind words! Comments like this help us to confirm that we are working in the right direction and keep us motivated to continue offering the best service. We hope to see you again soon!
Best regards,
Logitravel Team
Iris has been incredibly helpful…
Iris has been incredibly helpful for all my travel plans for the past 4 years. The cruises that have sailed were fabulous and Iris got me the best rooms at the best prices. The cruises that didn't sail because of covid were refunded through Iris chasing the companies for me.
Thanks Iris. Great job.
13 April 2022
Reply from Logitravel
Good afternoon Juliana,
The friendliness and professionalism of our agents during their advice are essential for our clients to be able to configure a trip that meets each and every one of their expectations. We are sure that Iris will be delighted to know that her work is so appreciated and valued. Thank you for your kind words!
Best regards,
Logitravel Team
Reply from Logitravel
Good afternoon Darren,
Thank you for your review! We will certainly pass on your kind words to the whole team, and especially to Iris. We hope to see you soon!
Best regards,
Logitravel Team
A team member personally helped us book our honeymoon after technical issues
After multiple technical issues with trying to rebook our honeymoon to Bali through the site I reached out to the company on Twitter and was then phoned by Iris. Iris was super helpful and is a great asset to the team. She helped us book our flights and then I asked for a little time to choose hotels with my partner. She gave me her personal work email address so I could contact her when i was ready to book hotels. She even went as far as to personally recommend places and things to do in Bali which was a nice touch. When we ready to book I emailed in the evening and she called the next morning and got everything booked. Thank you Iris.
13 April 2022
Reply from Logitravel
Good afternoon Kevin,
Thank you very much for your kind words. We are very glad that all the issues have been resolved. We are indeed very proud of all the agents who are part of Logitravel. We are thrilled to hear how satisfied you are with our colleague Iris, and she will be delighted to know how much her work is appreciated. We wish you a happy honeymoon!
Best regards,
Logitravel Team
RIP OFF
RIP OFF, My reply to their excuse that the prices go up. Fri I was given a quote over the phone, then on Mon via an email, the quote went up by £600. Then after contacting them and telling them what I thought, then within 1 hr I managed to get a quote and purchased the exact same cruise, cabin,etc etc for £900 pound less than logitravels extortionate quote. So Im sorry but thier b**s**t does not wash. Beware they are a rip off, they will not warrant thier original quote, and all but called me a liar. However thanks to them I got a lot better deal directly with the cruise company, even MSC rep said it was disgusting what they did. Logitravels loss, my gain. Thank You.
6 April 2022
Unprompted review
Reply from Logitravel
Good morning Alan,
Thank you for your review, Alan. We are sorry to hear that 4 days after your first quote the price for the cruise you were interested in increased. As stated in all our quotes price are subject to availability and fares until booking. We are very sorry about it, but as cabins get sold prices get automatically updated and there is nothing we can do about it. We are happy to hear you managed to book your holidays for a great value. Should you have further questions, please contact any of our agents, who will be more than happy to assist you further.
Kind regards,
Team Logitravel
Perfect service throughout only problem…Best
Perfect service throughout only problem was my bank not liking charge coming from UK but managed via alternate way.
Iris who has looked after us from day one is exceptionally kind & helpful. Thank you.
No hesitation in recommending Logitravel.
Thank you
31 March 2022
Reply from Logitravel
Good afternoon Vi,
Thank you for your review! We will certainly pass on your kind words to the whole team, and especially to Iris. We wish you a good trip!
Best regards,
Logitravel Team
Trying to user my Travel Voucher but cannot
We were given a travel voucher due to covid and tried to rebook a couple of weeks ago. We went through the whole of the booking process and then booking failed at the last minute due to an error.
I have tried numerous times to contact the company via email, social media channels, their phone number and there online chat and i'm not able to get a decent response or help.
11 March 2022
Unprompted review
Reply from Logitravel
Good morning Kevin,
Please be informed that we have proceeded to escalate your case. One of our agents will shortly review your files again and will inform you as soon as possible.
Best regards,
Logitravel Team
Great service by Iris Madico in…
Great service by Iris Madico in logitravel. Best customer service.
3 March 2022
Unprompted review
Reply from Logitravel
Good afternoon Joyanta,
We are very happy to hear that your experience with us was so positive, thank you for sharing it! We hope to see you again soon.
Logitravel Team
I want to say how much I've appreciated…
I want to say how much I've appreciated the helpful, friendly and patient service I've received from Iris at Logitravel. We had to change our cruise booking due to health problems and she couldn't have been more helpful.
We will definitely be using Logitravel again
23 February 2022
Unprompted review
Reply from Logitravel
Good morning,
Thank you very much for leaving us your opinion and for placing your trust in Logitravel.
We hope to see you again,
Logitravel Team
Excellent experience
I have been impressed and happy with the service and support I have received from Logitravel.
I originally booked a holiday to Eygpt just before the pandemic restrictions, I was offered a refund [but was encouraged to accept a credit voucher], I accepted this option as I thought it's money already budgeted so I'd use the credit voucher for other trips.
I would thoroughly receommed Logitravel and intend to use them again in future.
21 February 2022
Reply from Logitravel
Good morning,
Thank you very much for leaving us your opinion and for placing your trust in Logitravel.
We hope to see you again,
Logitravel Team
Reply from Logitravel
Good morning Mr. Pawel,
Thank you very much for leaving us your opinion and for placing your trust in Logitravel.
We hope to see you again,
Logitravel Team
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