The booking and payment system was very easy to use. I received the accommodation voucher immediately by email once the payment was made, with no issues at all. I had been concerned after reading some... See more
Company replied
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See what reviewers are saying
I would never use this company again and wouldn't recommend anyone else to...they are very good at booking and taking your money, but not dealing with other issues...starting with their contradic... See more
Company replied
We were interested in the May 8, 2023 cruise from Miami to Genoa aboard the MSC Divina. Iris Madico assisted us with the booking. Iris answered all our questions and completed our booking in a prompt... See more
Company replied
logitravel.eu - phony website with phony deals that dos not materialise. I tried to book 4 nights at Westgate hotel in Las Vegas in May. Unfortunately I couldn't finish my booking via bank card or Pa... See more
Company replied
Company details
Information provided by various external sources
At Logitravel.co.uk you'll be able to find a number of offers, suggestions and bargains for travelling and discovering the world.
Contact info
2.7
Poor
392 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Very easy booking process
Very easy booking process and Iris was really patient and helpful in answering my questions. Thank you Iris.
7 July 2022
Reply from Logitravel
Good morning Hilary,
We are indeed very proud of all the agents who are part of the Logitravel team. We are thrilled to hear how satisfied you are with our colleague Iris, and would love to know how much your work is valued. Thank you very much for your words!
Best regards,
Logitravel Team
Holiday Payment
I was having great difficulty with my bank to make payment for my cruise I spoke to a very understanding and helpful young lady Iris unfortunately didn't ask her surname she was so understanding of my lack of computer knowledge,She phoned me back ( I was at this point nervous and going to forget the holiday) She slowly talked me through the procedure and I managed in the end , So very grateful Iris Thank you so much
6 July 2022
Reply from Logitravel
Good morning,
The friendliness and professionalism of our agents during their advice are essential for our clients to be able to configure a trip that meets each and every one of their expectations. We are sure that our colleague Iris will be delighted to know that her work is so appreciated and valued, thank you for your kind words!
Best regards,
Logitravel Team
Reply from Logitravel
Good afternoon Lucian,
Thank you very much for taking the time to write this review, we try our best to make the booking process as intuitive and quick as possible and we are happy to know that you appreciate this aspect. We wish you a pleasant journey and remain at your disposal!
Best regards,
Logitravel Team
Nice and easy
5 July 2022
Reply from Logitravel
Good afternoon,
We are very happy to hear that your experience with us was so positive, thank you for giving us the highest rating! We look forward to seeing you again soon.
Best regards,
Logitravel Team
Reply from Logitravel
Good morning Oleg,
Your kind words motivate us to continue offering the best service to all our customers. We wish you a happy cruise!
Best regards,
Logitravel Team
Antiquated system
24 June 2022
Reply from Logitravel
Good morning Phillip,
Thank you for sharing your opinion with us and with the rest of the users of this platform. We assure you that we will take note of your comment for future improvements to our website, because for us, customer satisfaction is fundamental.
Best regards,
Logitravel Team
Found the booking form easy to fill in
Found the booking form easy to fill in, gave it 4 just because I couldn’t return to the choice of selected cabin. Overall I would give it 5 ⭐️
2 June 2022
Reply from Logitravel
Good afternoon Zlatka,
Thank you for trusting Logitravel. Your positive feedback helps us to keep improving day by day, because for us, the satisfaction of our customers is the most important thing. We hope to see you again very soon!
Best regards,
Logitravel Team
Reply from Logitravel
Good morning/afternoon,
Thank you very much for sharing your experience with us. We hope to see you again very soon and that you will be able to enjoy all our services again. We wish you a happy cruise!
Best regards,
Logitravel Team
Reply from Logitravel
Good morning Janet,
Thank you very much for writing this review. We strive to make the booking process as intuitive and fast as possible and we are happy to know that you appreciate this aspect. We remain at your disposal!
Kind regards,
Logitravel Team
Excellent customer service throughout the booking process.
Logitravel's website is easy to search and navigate. They offer a huge range of cruises at excellent prices. Iris Madico was exceptionally helpful, She identified and applied a number of discounts to achieve the best price for me. She also liased with MSC on my behalf, enabling me to redeem a future cruise travel discount issued to me at the start of the pandemic. Very much appreciated.
13 May 2022
Reply from Logitravel
Good morning Jan,
Thank you for your review! We will certainly pass on your kind words to the whole team, and especially to Iris. We are sure she will be delighted to know how much her work is appreciated. We wish you a happy cruise!
Best regards,
Logitravel Team
Easy and cheapest!
13 May 2022
Reply from Logitravel
Good morning Daniel,
Thank you very much for taking the time to write this review and share it with us and the rest of the users of this platform. We are glad to hear that you find our prices so competitive and we hope to see you soon!
Best regards,
Logitravel Team
Cruise booking
Very easy to book and did a great job getting us the beat deal and supplying all the information we needed.
9 May 2022
Reply from Logitravel
Good morning Stephen,
The friendliness and professionalism of our agents during their advice are essential for our clients to be able to configure a trip that meets each and every one of their expectations. We are sure that Iris will be delighted to know that her work is so appreciated and valued. Thank you for your kind words!
Best regards,
Logitravel Team
Iris is so helpful
9 May 2022
Reply from Logitravel
Good morning Tracey,
Thank you for your review! We will certainly pass on your kind words to the whole team, and especially to Iris. We wish you a good trip!
Best regards,
Logitravel Team
Reply from Logitravel
Good morning Paddy,
Thank you very much for taking the time to write this review and share it with us and the rest of the users of this platform. We are glad to hear that you find our booking system very easy and we hope to see you soon!
Logitravel Team
Iris Madico @ Logitravel is a cruise expert
Iris Madico @ Logitravel is a consummate travel professional. She is highly knowledgeable of the cruise industry and an expert in placing the right guest with the right cruise.
Logitravel have access to the best rates at all the world’s cruise lines and a powerful self service quote + booking engine.
29 April 2022
Reply from Logitravel
Good morning Richard,
Thank you very much for sharing your experience with us and the rest of the users of this platform. Thank you also for your kind words about the treatment you received from our colleague Iris. We hope you enjoy your cruise!
Best regards,
Logitravel Team
I m really happy With logitravel for my…
I m really happy With logitravel for my cruise trip , Iris being so patient and helpful and I’m glad i have her to help me with everything
29 April 2022
Reply from Logitravel
Good morning Stephanie,
We are indeed very proud of all the agents who are part of the Logitravel team. We are thrilled to hear how satisfied you are with Iris, and we are sure she will love to know how much her work is valued. Thank you very much for your words!
Best regards,
Logitravel Team
Perfect agency to book a cruise
Perfect agency to book a cruise
I got an amazing customer support: I got a good deal and
I would definitely book my holidays again with them.
A big thanks to Iris for her support.
28 April 2022
Reply from Logitravel
Good morning Alessio,
The friendliness and professionalism of our agents during their advice are essential for our clients to be able to configure a trip that meets each and every one of their expectations. We are sure that Iris will be delighted to know that her work is so appreciated and valued. Thank you for your kind words!
Best regards,
Logitravel Team
I can only say that we had a very good…
I can only say that we had a very good service from Iris at all times. She was very helpful and thorough, also very pleasant.
28 April 2022
Reply from Logitravel
Good morning Jacqueline,
Thank you for your review! We will certainly pass on your kind words to the whole team, and especially to Iris. We wish you a good trip!
Best regards,
Logitravel Team
Our agent Iris treated us wonderfully
Our agent Iris treated us wonderfully, we had no problem making the reservation, everything was easy, with a very good treatment and she solved all the doubts we had, we will call her again if we do another cruise.
25 April 2022
Reply from Logitravel
Good morning Jose Luis,
It is true that we are very proud of all the agents who are part of the Logitravel team. We are thrilled to hear how satisfied you are with our colleague Iris and we are sure she will be delighted to hear how much you value her work. We look forward to seeing you again!
Best regards,
Logitravel Team
Contacted agent to help me out with…
Contacted agent to help me out with Caribbean cruise with special request cruise have to go to Martinique , Iris was very helpful , and super fast within few days she came back with results with several dates and options and very good prices . My cruise is all booked now and can’t wait to go.Thanks a lot to great agent , friendly , helfull
23 April 2022
Reply from Logitravel
Good morning Miriam,
Thank you for your positive feedback! We will certainly pass on your kind words to the whole team, especially to Iris. We are very excited to hear how satisfied you are with her work. We wish you a happy cruise!
Best regards,
Logitravel Team
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