Logitech Reviews 2,966

The worst customer service I have ever experienced. They dispatched a fault product, which I'd ordered via next day delivery. Their solution is to take up to 30 days to return it and send me another, despite knowing the urgency needed.
Customer service agents don't seem to understand and nor do they seem to care.

I’m honestly shocked at how far the quality of Logitech products and customer support seems to have fallen.

I purchased a $250 wireless headset that completely stopped working after less than six months of careful use. It was never dropped or mishandled, it simply died. For a product at this price point, that level of durability is unacceptable.

What was even more disappointing was the “support” experience. Getting help felt like jumping through endless hoops, with constant pushback rather than genuine assistance. After all of that, the only replacement offered was a wired headset in a completely different colour that was only worth $140.

Offering a cheaper, wired product as a replacement for a premium wireless headset is not a reasonable solution. It feels less like customer support and more like an attempt to see how much inconvenience a customer will tolerate before giving up.

Between the poor product lifespan and the frustrating warranty process, this experience has completely destroyed my trust in Logitech. I won’t be purchasing their products again, and I certainly wouldn’t recommend them to others.

- Their MX keys and keyboard are the best in the market, with the user needs in center of product development and integrating new functions. Incredible!
- Some of their other products may be overpriced

i paid over $250 for a keyboard and mouse and they don't work because the logi options + software, despite hours of troubleshooting, won't open and this software NEEDS to run in order for e.g. my scroll wheel to work. what a joke!

The worst customer care there is. Logitech support is unbelievable. I had the issue with scroll wheel of my PRO X SUPERLIGHT mouse. I requested repair request under warranty back in December 2025. I have been chasing them up since December 2025. I sent follow up emails on 26 Dec 25, 29 Dec 25, 30 Dec 25, 9 Jan 26, 18 Jan 26. I have not received a single reply email.
I reached out to their live support over 10 times, each time they were saying you will get an update within X hours. It never happened. It is truly disgusting that a company as big as Logitech such basic issues.

I had a Logitech headset for my PC, i moved from a competitor because Logitech had a good price point. I realise why that is now. I had the G335 wireless. When i was using them as they charged, there was an annoying buzzing noise. So i contacted the help who sent out a replacement. I received them, and as expected the same issue, so again, i contacted them this is where the issues started. They asked me to send back the replacement, i had no issue with that, i fully understand that, except it took them over 4 MONTHS to send me a return label to send the product back. i had to constantly chase them up on it with them delaying it. Once they had received the replacement, they upgraded me to a better headset which i am happy with, but it was NOT worth all that hassle.

I am a long-time Logitech customer (over 20 years), which makes this experience particularly disappointing.

I purchased a Logitech G815 keyboard from Amazon Austria (UK layout, which was slightly cheaper — something I was aware of and had even been advised could explain the price difference). The invoice clearly stated the product condition as NEW.

About one month before the warranty was due to expire, I contacted Logitech support regarding a defect. From that point forward, the process became extremely frustrating. Over 40 emails were exchanged, often with different support agents replying each time, repeatedly asking for the same information as if the case history was not being read. I provided everything requested: invoice, product photos, and even a video demonstrating the defect along with a handwritten note showing the incident number and date.

At one stage, Logitech confirmed that the warranty claim was accepted and even asked whether I would accept a replacement in a different color. I declined, as I wanted the same model/color. Shortly after that, the decision was suddenly reversed. I was informed that the product was considered “used/refurbished” and that warranty would not be honored. Instead, I was offered a 30% voucher.

When I asked for technical clarification (for example, whether the serial number indicated refurbishment in their internal database), I did not receive concrete data. The response was generic, stating that the retailer “usually sells refurbished products,” rather than providing specific evidence about my unit.

My invoice clearly states NEW, and as a consumer I cannot reasonably investigate a retailer’s internal sourcing practices. I also cannot ignore the timing: I contacted support on January 25th, while the warranty was due to expire in March. It is difficult not to suspect that this played a role in how the case was handled.

I want to be clear: I am not going to hire a lawyer over a ~100 EUR keyboard. However, EU consumers should be aware that in situations like this, they can file a complaint with the European consumer protection authorities. If you face a similar issue, search online for the European Commission consumer complaint form or ECC-Net (European Consumer Centres Network) complaint procedure. Collective reporting can have a real impact.

I had always trusted Logitech products and support. This case, however, left the impression of inconsistent handling, poor internal case continuity, and decisions based on assumptions rather than verifiable product data.

Let’s help this company get back on track.
this is the 2nd review , as a response to the Logitech team response , as i was feel they did not got the idea and their answer was absolutelly nonsense

I am extremely disappointed with Logitech’s warranty support for my Logitech G304 mouse. The product developed issues within the warranty period, but when I contacted support, the resolution provided was not helpful and did not meet the expectations promised under their warranty policy.

As a customer, you trust the brand’s claims about warranty and reliability, but my experience felt misleading and frustrating. The lack of proper replacement or convenient support made me feel cheated and undervalued as a customer.

I hope Logitech improves their warranty process, provides clearer information, and ensures customers actually receive the support they are promised. I am sharing this so others are aware and can make informed decisions.

Product: Logitech G304 Wireless Gaming Mouse
Issue: Warranty support did not meet promised standards
Overall experience: Very disappointing

I've used their keyboards, headphones, and gaming mice for a decade now, and they have the best customer service I've ever experienced. My G935 Headphones began to malfunction after a year and a half of use. I wasn't especially gentle with them, and my warranty was out void. But to my surprise, when I contacted Logitech, they apologized to me for a faulty product and sent me a replacement- no questions asked! They're amazing, and will always receive my business.

Pre-ordered the super strike x2 mouse in Feb. got a tracking number on March 10. It is March 27 and stills says awaiting pick up. Every time I contact customer support it takes 2-3 business days for any reply. Finally got a response saying it is on back order. Couple days later then said my warranty was processed and that I can receive a refurbished mouse. Are you kidding me?! I offered a brand new mouse and it was a pre order and you cant expedite it due to your failure to deliver. Worst customer service. Also you’ll deal with people from another country as they probably outsource their customer service team.

Their Pop Mouse and G102 Mouse lasts under a year, DO NOT BUY

I own 2 Logitech QuickCam Pro 9000 webcams for making video calls on my computer. When I switched to Windows 11, the webcams were out of focus. In order to correct this problem, the instruction book says to launch the software but Logitech decided not to support their products so they refuse to provide software compatible with Windows 11 to control their devices. This strategy to force consumers to upgrade may backfire when their customers find out about the company's refusal to support their products. This policy of non-support was confirmed by Gauri T on their technical support team.

I’m genuinely shocked by Logitech’s customer service. I’ve spent four months trying to resolve compatibility issues with the MX Master mouse, a product marketed as “for Mac”, yet it doesn’t work with the latest MacBook Pros or macOS Tahoe (26.3).

What followed was a cycle of robotic replies, repeated troubleshooting, and no internal communication. My case has been split across two tickets (16512242 and 16937148) since November 2025, and it still isn’t resolved.

The experience has been draining and shows complete disregard for customer time. If you buy from Logitech, pray you never need support. The hardware might look premium, but the service most certainly is not.

Rating: 1 ⭐ 100% do not recommend.

I returned a Logitech product over a month ago and still haven’t received my refund. I’ve tried contacting support multiple times, but all I’ve been told is to “wait,” with no real updates or timeline. It’s frustrating because the return process itself was simple, but everything after that has been slow and unclear. I expected better communication and faster resolution from a company this big. At this point, I just want my refund processed without having to chase it down.

I bought Logitech K480 keyboard for my mobile devices. I rarely used it. When I needed it the most, it broke. All of the keys were suddenly malfunctioning. For example, when I press L, it outputs garbage like ksbe61$:@.

I contacted Logitech support, but they responded extremely slowly. It took more than 3 weeks to essentially say: we cannot help you, sorry. Total garbage!

Logitech used to sell high quality products 2 decades ago. Now, it sells garbage! Logitech products will fail right after the warranty expires, even if you rarely use them.

Trust me, stay away from Logitech now!

I recently purchased my 3rd G502 X. I absolutely love this mouse and everything about it. The way it fits in my hand, the lightness , and the battery longer make it one of my favorite mice ever. I can go a week without charging. There is absolutely no lag and the “sniper” button works perfectly for FPS games.

Absolute joke. I buy a mouse but fails. Every time I turn on my computer, which is brand new by the way, it fails to see my cursor and forces me to restart 34 and five times. When I contact Customer Service, they first asked me for the serial number which is in .005 font. That’s fine. Then they ask for the receipt. That’s fine. I take a picture and send it in. Now they want the receipt downloaded in a PDF format for their convenience. Nuts to that. Avoid this company.

Avoid this company. Will endlessly attempt to defraud customers.

I ordered a mouse on 27 January for delivery to my home address on 30 January. The delivery was delayed by a week. Finally, the item was sent to a collection point instead of my home, but there's no update or notification provided until I sent another query on 6 Feb and got a response on 9 Feb.

I made this purchase directly from the Logitech online store and have no direct relationship with the courier, UPS. I believe it is Logitech’s responsibility to ensure the order is delivered correctly.

However, Logitech's customer service just told me to contact UPS and it looks like they are not involved at all.

I needed to take extra time to travel to the collection point at the end to avoid further complication.

4 months of waiting for a resolution and still nothing. Called them so many times , made tickets , posted on Reddit and still no reply .. worst support on the planet.
Ticket Number : 16392869