Logitech Reviews 2,966

I purchased a pair of professional ear monitors, premier, to the cost of £2,700+. On receiving them there was a problem with the interchangeable face plates, stuck fast so these were sent back via a UK agent to ultimate ears, owned by logitech, we are now at the 10th of April with no return in sight yet, it's taking longer than it did to make them as they're custom made. If it's much longer I will be looking for a full refund and go to a more professional company, disgraceful. Your response is of no significance, dont ask me to do your job, deal with it internally. EDIT - 17-04-26. Here we are with no ear monitors in sight, I have no choice but to contact trading standards and my credit card company under section 75 the credit consumer act and my statutory rights. You're a disgrace and clearly show once you have the customers money you couldn't care less and please dont offer me links, do the work internally and try and prove me wrong ?

My order was delivered damaged, it took me over a month to get my goods replaced, it was a battle I do not want to write about as it is still raw, Yes it was that bad, probably worst I ever experienced. I just need to warn people.

Support is abysmal. My less than 6 month old mouse started sending spurious and random clicks which caused it move text instead of selecting it or to drop a window i was dragging and grab hold of a different window etc.

I'm now 3 weeks into the support process with no end in sight. Their demands are ridiculous. They want a video recording of the issue happening that also includes the microscopic serial number from the base of the mouse and a hand written ticket number clearly visible on a piece of paper. It feels like a Black Mirror episode testing me.

The issue is random and therefore incredibly difficult to catch in a recording especially with the extra demands they want.

If I would have bought from a rainforest-named company, I would have returned and replaced 3 weeks ago. Never again will I use Logitech direct.

Worst experience ever: Logitech combo touch for iPad. 6 months after warranty the keyboard starts loosing contact with the iPad, eventually it is almost impossible to connect it. Google quickly clarifies that I am one of many that suffered from the issue with flex cable cracking. Except that my keyboard looks like new as it was only used on the kitchen table. How could it crack? I reach out to Logitech support: no warranty, no possibility to repair as they don’t have repair centers, I can just buy a new one. No thank you!!!! Never again that crap!

I bought a mouse from an official representative about 9 months ago. But after a month or two, the mouse stopped working normally. It creaked all over and the wheel worked only once, and the mouse also lost its sense, which made it impossible to use it. The store refused me the warranty, although the mouse was like new. I contacted Logitech support, who replaced my mouse with another one, for which I am very grateful. But this did not solve the problem, the mouse has the same problems. I contacted the company again (because my warranty is still valid). To which I received a refusal and an offer for a 20% discount (which is ridiculous). I refused them and I need a replacement mouse, which is obvious. Support is not responding to me now, is this a normal attitude towards customers? I need the company to contact me and solve my problem properly. After which I will change my review. All the devices that I have from Logitech are very good, but I have such problems with the mouse and I am in Shocked by the support work. My ticket: 17049786.

Warranty claim for a G305 mouse — serial number sticker theatre

Purchased a G305 in December 2024 from Amazon. Developed a fault within warranty. Contacted Logitech support and was directed by the first agent to get air under the mouse button as a troubleshooting step, which required removing the sticker in the battery compartment — the one bearing the serial number.

In a second session, agent Jayanth D S then refused to process the warranty claim because I couldn't provide the serial number. When I explained — repeatedly — that the sticker had been removed to follow the first agent's troubleshooting instruction, he ignored the message content entirely and continued requesting a photo of the serial number I had already told him I didn't have. I pointed out the SN is not required by law and a letter of action would be faster to write than this.

He then ended the chat unilaterally without resolution.

A third agent, Pushkar, asked me to send a video of the serial number on the device — moments after acknowledging in writing that I didn't have it.

For reference, the G305 has an onboard microcontroller with a unique hardware identifier. Logitech can query the serial number electronically through their own software. The insistence on a physical sticker one their own process caused to be removed can reasonably be considered deliberate obstruction.

I note from other reviews on this page that Jayanth D S has form for this exact behaviour. A Letter Before Action has been sent to Logitech UK Limited. If unresolved, this proceeds to the County Court.

This fault is apparently very common - buy from someone else.

Now since I see lots of hardware or software issues with certain products, the Pro X Super Light 2 mouse is actually very good on performance, comfortability, and definitely durability. Now although the price we all love, I disregard how expensive these are which leaves room for some slamming, dropping on floor and use with no mouse pad (Need one desperately right now). The first contacted bottom of the mouse can scratch over time, but still performs just as it would on traditional mouse pads. Here is a good thing to mention, with larger hands your ring and pinky finger will likely touch your mousepad losing performance. So definitely main take away here, GOOD Durability, GOOD Performance/Specs, and Okay on comfortability (But good enough size for the length and use of the mouse just maybe a lil too skiny is the issue.) Would recommend much love

Dreadful buggy software that leaves your £100 peripherals useless. It is a mystery how they have stayed in business

I have been a loyal user of Logitech products for years, but my recent experience with their technical support regarding a faulty MX Keys Mini (broken Enter key and a battery that lasts less than 4 hours) has been nothing short of a nightmare. If you value your time, stay away.
The "One Question Per Day" Strategy
The most frustrating part of this journey was the sheer inefficiency. Over the course of a week, I was forced into a 28-email chain. Instead of asking for all the necessary information upfront, the agents (Priya, Rahul, Shivani, and Ravi) seemed to have a "one question per day" policy.
I would provide a serial number; they’d wait 24 hours to ask for a PDF. I’d send the PDF; they’d wait another 24 hours to ask for a video. It felt like a deliberate attempt to wear me down and hope I’d just give up on my warranty claim.
The Video Saga & Goalpost Shifting
The "proof" requirements were borderline absurd.
1. I sent a video of the issue.
2. They claimed they couldn't open it (despite it being a standard Google link).
3. I sent it again via Drive with open permissions.
4. Then, they demanded a new video—a continuous shot showing the issue, the serial number on the hardware, and a handwritten note with the ticket number and date.
It felt less like a tech support interaction and more like a hostage negotiation.
The Final Insult: "It's Refurbished" (It Wasn't)
After finally jumping through every single hoop, providing my full home address, and confirming the product was purchased NEW, the support lead suddenly claimed my invoice showed a "used/refurbished" product and summarily closed the ticket.
The product was purchased brand new and was expensive. To spend a week providing evidence only for them to "misread" a receipt and deny a 2-year warranty is professional negligence.
The "Goodwill" Slap in the Face
To top it all off, after wasting hours of my life, they offered a 20% discount coupon as a "goodwill gesture." I don’t want a coupon to buy more of your failing hardware; I want the warranty honored on the premium product I already paid for.
Summary: Incompetent, repetitive, and intentionally obstructive. This is not "support"—it's a gatekeeping exercise designed to prevent customers from receiving the replacements they are legally entitled to.

Universal compatibility – supposedly your mouse will work with whatever computer you've got now or later, right? Well, I picked up a Pebble 2 keyboard and it just wouldn't work. My computer literally couldn't find it even though I had it sitting right there. if you're claiming universal compatibility, that should be standard, shouldn't it?

I've actually bought tons of keyboards and mice from this company over the years, and this was my first real failure. Haven't completely lost faith yet, but it's shaky.

My friend asked me for a mouse recommendation, so I suggested the Anker 2.4G Wireless Vertical Ergonomic Optical Mouse. My son is left-handed, but this mouse is designed for right-handed users. Here's what's surprising – my left-handed son actually prefers the Anker over an ambidextrous logitech.

Never comfortable with computers anyway. She liked traditional designs and wasn't a heavy user, so the ergonomic benefits didn't really appeal to her as much as they could.

Logitech feels decent in both hands and definitely beats using a touchpad. That's true, but it's still not as good as a proper ergonomic design.

Plug and play setup is straightforward – unlike the Pebble, it just worked every single time. I've bought these in red, grey, and blue. The colours are pretty basic, the design is nothing fancy, but it's cheap and it performs. Skip the jokes and just get one, except for the Pebble 2. That one's frustrating

Keep it as a back-up. Then buy an Ergonomic Logitech - if your income allows.

The Pebble looks sharp and feels nice, but it doesn't actually function properly. I could tolerate occasional connection drops, but this device is basically just sitting there looking pretty.

When it comes to durability and reliability, this mouse doesn't blow anyone away, but it gets the job done. The Pebble is more ambitious but ultimately fails to deliver.

M185 is a massive seller that's reliable but boring. It's the safe choice.

Reinventing things only works when they actually function flawlessly. When you're pioneering new features, you expect problems, and yeah, you'll find them.

"Shrinking product world" trend that's better for people with smaller hands. Hopefully the reliability doesn't take a hit because of it. I just retired a WD external drive that was absolutely massive and lasted over 10 years. It probably could've gone longer than the entire lifespan of whatever the newest generation will be.

My cautious friend got her mouse now and took my M185 to test it alongside hers.

Logitech makes these amazing ergonomic mice that are literally supposed to help with your health, right? The thing that's absolutely infuriating - they're charging prices that are considerable. If you're a pensioner already struggling with medical bills, good luck affording one of these "health-saving" mice.
It's frustrating because the people who actually NEED these ergonomic solutions the most are the ones getting priced out.

Buyer beware …
… what does your warranty mean?

The following probably applies to most products and most warranty support claims.

Purchasing and subsequent delivery of my Logitech Thumb-ball mouse (MX Ergo S at AU$139 delivered) was easy and on time – much as per my prior multiple purchases of various electronic devices from Mwave (Australia). I urgently needed a replacement for I had worn out the Logitech MX Thumb-ball mouse I bought in 2018 (the 3 ball mount points had worn flat making the ball sticky).

I installed/paired the new mouse to my studio PC, easily, and all was good. The next day, the thumb-ball did not move the mouse arrow on the screen, so I checked the devices installation and rebooted the PC. No different. Luckily, I had an identical MX Ergo S on another PC and decided to swap each mouse including its USB wireless receiver. The old one worked and the new one did not, again thus verifying that after one day my new MX Ergo S mouse had indeed failed.

Next move was to contact Logitech’s online help chat which I did (Ticket Number: 17079934). That was easy at the start. I started with a bot but was soon transferred to a real person. Magnificent. However, it soon became obvious that the operator had to tick boxes to progress the help process. I advised that I am an engineer of many years’ experience, and I knew for sure the unit was dead after less than 10 hours service (although I used it for about 1 hour) and detailed my diagnosis procedure. However, I was treated like a lying cheat trying to pull a fast one – that’s what it felt like. Eventually I did agree to download the recommend tool app and yes, it did help me narrow down the actual fault to the new mouse’s USB receiver. It’s important to understand I was not dealing with an operator in Australia but the USA. At 3 hours my patience had waned and after being asked to supply photos, screenshots, and videos I gave up. 3 hours at $100/hr meant I’d wasted $300 on a $130 purchase. Not happy.

I must stress the operator was very pleasant to deal with and understand – he was obviously though following the company’s check list which had to be ticked (checked) off to progress! My frustration was with Logitech’s system and not the person delivering it!

I then contacted Mwave, the retailer I bought the device from. Easy. Got an RMA quickly (Ticket Number: Job# JB647962). The I had to complete the RMA which I did including detailing my diagnosis methodology. Then I got another message – requesting photos, screenshots, and videos including a photo of the serial and part numbers – I had already very clearly typed this into my blurb. With some annoyance and reluctance, I did this. I’m now up to 5 hours of trying to return a $139 delivered product and I am still awaiting authority to despatch my brand new faulty product.

What I do know from this is that if I treated my customers like I’ve been treated here I would not have any customers – I guess treating customers like ignorant criminals as a global business is OK but when your and SME doing likewise is lighting your business death fuse. Who said numbers don’t matter!

Goodness knows if and when a replacement for my faulty Logitech MX Ergo S purchased in good faith is in my hands and on my studio PC! You be the judge as to whether this is fair, reasonable, and equitable?!

John White
Mareeba, Qld, Australia.

My file ref: Y:\WHITE\Property\PCs\MX.Ergo.S\MX.Ergo.S-complaint-260325.docx

I have a superlight 2 DEX that i ordered from the logitech website and it started to peel the paint off and later a double clicking problem, i contacted the support saying the problem with my device and they refused to give me the assistance, saying the only thing i can get is a webiste discount code. Please avoid buying from the Logitech Website. I have all the rights to get my problem solved because the problems are related to warranty.

I have ordered a US layout keyboard from Logitech website -- this is an MK345 keyboard mouse combo.

Like people who have limited space at home, I opened the product, threw away the packaging and directly put the keyboard and mouse to my work bag.

When I arrived at the office, heavily disappointed to find out that the keyboard Logitech sent was a UK layout!

Immediately contacted their support and they said they couldn't process my returns because I don't have the packaging - I did send them photo of the keyboard and mouse. The gall!

I said they should be able to check their logistics right? Trace what they factory sent out to me, I have given them the full order details. Support insists I must recover the package and show me proof of delivery.

Good luck to me finding the package in a landfill. 35 quid down the drain, plus broken trust with a company I have promoted to my circle.

A shame because I was a big fan. Now, not touching their products again from this point onwards.

I am not sure if a real person was emailing me but the alias was "Gypsy A."

Ordered $50 worth on 11 Feb 26, arrived at JFK customs 14 Feb 26. It's now 20 Mar 26 and it was suppose to be in spokane usps last week so i anticipated a two day before delivery. Instead it went from spokane to lax usps and they said it left there for final destination in coeur d alene idaho four days ago. I thought usps no longer used pony express. This review was for lofimech not logitec. They sent a note this morning. that it would not be delivered because the wrong postage was on the package. Everything with this company is a cluster mess

Ive spend over £1500 on Logitech equipment and they have refused to honor discount codes on 2 different occasions now.

I initially wrote glowing reviews of the RS50 after 2 weeks on redditt, youtube and facebook but will no longer be recommending them.

I ordered a Z906 sound system. It was Dead on arrival(DOA). Before going to Logitech for a please replace. I had Microsoft login to my brand new high end PC. So after exhausting all avenues I decided to put a claim in with Logitech.
I am now dealing with 2 people who are trying to get me to jump through hopes to get a return, they want a video of the problem ( i don't know how to video no sound) in the video they want a piece of paper showing the date and ticket number *the photo's I provided were not acceptable. I also provided the invoice for the purchase.
They wanted me to install Google drive and provide them with a link so they can review the video. I had to include in the video the serial number on the sub because a photo was not acceptable
They write to me like I am some dumb 15 year old. I am actually 70 with 40 years in the trade. So it is annoying dealing with these people, I can provide emails of the correspondence with them.
I am now no further ahead than when I bought the system 5 weeks ago
I used to support Logitech but if this does not get resolved they have lost me forever and I will be $600 out of pocket

Bought a mouse and keyboard set from Amazon. When needed to claim warranty, got this from the company's support:

Unfortunately, we were not able to validate the receipt from the retailer. Without a valid itemized copy of your proof of purchase we cannot proceed with your claim and have no choice but to reject it. If you wish to provide a valid receipt/invoice as requested, we will reopen your claim.

An invoice from Amazon is not good enough..

Edit: The rate has been adjusted as the issue was ultimately resolved. Thank you.

I bought a G915X Lightspeed, unfortunately without reading reviews about it in the internet first, and only 2 month after purchase I got the same problem as already massively described on e.g. reddit or other sources with double keystrokes although only once key pressed. I opened a ticket with logitech and first of all, even though confronted with massive evidence, they never admitted they got such a problem, but they proceeded with an RMA process. But: I should send back my keyboard first, before I got shipped a new one. Am I doing my inputs telepathicaly meanwhile? Besides this, Logitech quality and price took too much of a different direction. In a very short time frame I had three G935 wireless headsets, 2 of which had recharching problems one of which was based due to battery was in so poor shape after ~2 years that you had to rechard basically every 2 hours, 2nd the charger connection had a short and I could not charge at all anymore as that cable connection is the only source of charging. 3rd one the rubber that protects your head from the headstrap got lose after only 1 or 2 month. so yeah... I bought an ASTRO A50 GEN5 in hope to circumvent this for 270€... LOL....was in discounted offer together with the G915X LIghtspeed offer....... otherwise I'd paid even more for the crap keyboard. While writing this text alone, my keyboard chatter blocker program, that prevents and logs the double keypresses, I had 12 double unintentional key presses on 9 different keys...

[Edit]
Changed my rating from 1 to 4 stars after being approached here by Logitech and after delivering video evidence of the faulty device, they send me a replacement.

Great products, terrible customer service.

I placed an order on Saturday the 28th of February 2026. Logitech’s website quoted shipping in 2-3 working days and I chose Express Courier (Air) as the shipping method thinking that this would be a quick delivery service.

How wrong I was.

After placing my order, my order was dispatched from Logitech’s warehouse on Monday 2nd of March and arrived at UPS’s Eindhoven depot for onward delivery to the UK - so far so good and technically shipped within the 2-3 working days quoted.

I received an email from UPS advising that my order would be delivered on Tuesday 3rd of March.

On Monday night, I received an update from UPS showing that there was an Exception and my order was delayed. I contacted Logitech customer services who assured me that everything was on track.

Tuesday came - no delivery. I contacted Logitech again and was told they were monitoring this situation and tracking my order closely but assured me that everything was ok.

Wednesday came, no delivery.

Thursday came, no delivery.

After several messages with UPS, it turn out that UPS were waiting for other customers orders to arrive before they would ship my order, because of the Service Level that Logitech were paying for. Neither UPS or Logitech could tell me when my order would be delivered.

Logitech’s customer service paid lip service to me and told me what I wanted to hear. In the end, I instructed Logitech to cancel my order and recall my order from UPS’s Eindhoven depot and return to their warehouse.

Logitech did recall the order and it took a few days to receive a refund for my order.

Logitech’s website is misleading and had there been an option to pay for an express delivery, I would have done so.

I hope they take some learnings from the issues I encountered but I will not be buying direct from Logitech in the future. I will use a UK retailer who I know and trust.

Sadly, I’m not the only one that encountered this problem. I shared my story with someone on social media who lives in Ireland who also had the same experience, so it seems this isn’t an isolated incident.

I never share my views online but I want others to be aware of buying direct from this company, before parting with their money.

Keyboard only worked for 6 months and you have no chance of using the guarantee as the customer service is appalling! I bought a wireless keyboard and mouse in August. It has been playing up for the last few weeks so I contacted customer services yesterday. I spent 45 minutes following their trouble shooting steps. They then said they would email me which they did asking for more information which I sent. I have just received another email saying the information I sent was insufficient and they sent a long list of instructions on what I should do instead. I am not wasting anymore time trying to resolve an issue on a £20 keyboard! I have ordered from another company instead.