LMC Truck Reviews 

349
TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, most reviewers were unhappy with their experience overall. Customers frequently experienced major issues with the delivery and order processing, noting severe shipping delays, lost packages, and very long waits for their refunds. Consumers also struggled with unhelpful customer service representatives who argued, failed to resolve problems, and could not provide accurate assistance with parts. Though some customers experienced problems, a small group of people were satisfied with their purchases and received undamaged items. Some reviewers were happy with specific components, mentioning great fit and timely deliveries for their restored vehicles. However, others noted that several parts required significant modifications or did not fit correctly during installation.

What people talk about most

Product

Consumers find product experiences to be highly mixed and inconsistent. While reviewers appreciate the wide... See more

Order

Reviewers express widespread dissatisfaction and frustration with their order experiences. Consumers... See more

Customer service

Customers consistently note negative experiences with customer service, highlighting rude responses and a... See more

Quality

Customers had ambiguous experiences with quality, reflecting a high level of disagreement regarding parts and... See more

Delivery service

People report negative experiences with delivery service, highlighting prolonged shipping delays and slow... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I ordered over $1200 in square body parts, cowl induction hood both front fenders, gas tank, tank straps and window seals last fall. They have two different qualities of front fender I ordered the bet... See more

Company replied

Rated 2 out of 5 stars

Quality of window felts seal kit should embarrass LMC. The contour isn't even close the clips which only have to align with slots not holes were not placed well. Not likely to order from LMC again.

Rated 2 out of 5 stars

I ordered parts for my truck. The page is not clear on what you need or not. I ended up ordering double the hardware needed. When asked for a return on the extra parts I was treated like a problem and... See more

Company replied

Rated 2 out of 5 stars

Bought a carpet for 1993 chevy s10. Came folded up in box. This was a molded carpet. It can not be folded. I had to trash it and bought one from another company. Their prices are high and shipping cos... See more

Company replied


Company details

  1. Truck Parts Supplier

Information provided by various external sources

Come to LMCTruck.com for all your truck parts and accessories needs. We carry truck parts for Chevy, GMC, Ford, Dodge trucks and more!


Contact info

1.8

Poor

TrustScore 2 out of 5

349 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 56% of negative reviews

Typically replies within 24 hours

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1.8

All reviews

(349)

62 reviews in the last 12 months

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Rated 1 out of 5 stars

Triple ✔️ your order.If not,it's on U!

Make sure you check your order fully because if you miss something,they say too bad.U order $2600 worth of stuff and didn't realize the shocks came separately.Got ready to install and noticed only 1 shock in each box. $65 @ and wanted $20 to ship each.

19 March 2023
Unprompted review
LMC Truck logo

Reply from LMC Truck

Peter, thank you for taking the time to provide us with your feedback. We strive to provide the best possible service; however, it sounds like we missed it on this one. We have reached out via phone to see if we can get you taken care of.

Rated 5 out of 5 stars

wrecked my 82 suburban …i got every…

wrecked my 82 suburban …i got every catalog i could find ..brothers,classic industries,eckler,and,even summit..i put together numerous shopping carts …out of all of them lmc had everything…down to a bolt kit ….i got a core support ,fenders,hood , hinges ,inner fenders , lighting .battery trays ,hood locks and cable ,grill components , light buckets , light bezels,all moldings and chrome trim ,and a few other things they sent the order in 3 pieces 2 ground shipping and one on
a truck….other places charged truck frieght for each oversized part …lmc charged one time oversized fee…it was my first big order i’ve ever placed ….everything arrived timely packaged nickey no damage…and i needed the stuff quick i called and talks to customer service and they picked my order same day and shipped it out next…..i’m gonna do a whole restoration and i’m gonna only use lmc ….and one more thing i got all of the premium parts they were a dead match to oem with fitment and strength….plus at a better price point then some other places lower end body parts….def give them a try …even if you happen to find one piece at a better price somewhere else just know the quality of lmc ‘s tooling is amazing…

16 July 2023
Unprompted review
Rated 1 out of 5 stars

Pathetic response

I emailed them to ask which hard brake lines fit my vehicle and the response I got was they couldn't help me because they weren't "licensed mechanics". I didn't ask them to fix it just tell which kit I needed. Pathetic!

24 August 2023
Unprompted review
Rated 1 out of 5 stars

I wish that I could rate these guys a 0…

I wish that I could rate these guys a 0. I ordered a back step on bumper from these guys for my 84 w100 and it wouldn't line up when trying to install it. So, I called lmc truck customer service for any brackets that would like up. They said that they had some brackets but, they wouldn't fit on my truck. What a hassle. The holes to that step bumper were way too big. I don't recommend buying anything from these guys.

22 August 2023
Unprompted review
LMC Truck logo

Reply from LMC Truck

Robert,

Thank you for taking the time to provide us with your feedback. When you called, you and the representative did go over the mounting brackets; it was advised that it’s common that drilling mounting holes might be necessary. You were unable to tell us if you had a sweptline bed and we show no record of you purchasing the required brackets as stated online when purchasing a bumper. We offered to send photos to the shop doing the work, however you declined. Again, we thank you for taking the time to provide us with your feedback.

Rated 1 out of 5 stars

Ordered a push button for a 55 ford…

Ordered a push button for a 55 ford f100 on Aug. 5th. They sent a button for a 56 ford f100. Called lmc told the first person about their online catalog has them marked wrong and asked her to look at the web site that the pics are in the wrong place. Was not good enough now im transferred to customer service tell my story all over again. Now she wants a pic of what was sent along with part number on box. So thats not good enough to make it right, she tells me that quality control has to look at it. And finally get one on Aug. 22 and its only one i ordered 2 so today have to explain too 2 people the whole story and they are going to give me credit for one. This is the worst customer service ive ever experienced. Will not buy from this place its a waste of time.

21 August 2023
Unprompted review
LMC Truck logo

Reply from LMC Truck

Hello William,

Thank you for your feedback. We are so sorry you had a bad experience with our customer service. LMC strives to provide the best possible products and customer experience. We appreciate you providing the photos it helped us to determine that our stock was indeed mislabeled. We apologize we were only able to provide one of the two corrected starter/washer buttons you ordered due to the item being out of stock. We are issuing a refund for the second incorrect part to go back to your original form of payment.

Rated 1 out of 5 stars

Unhappy experience

The people that take the orders in the phone were truly helpful, but the city counter people, need major improvement on customer care, from not having preorders ready at the time of pickup, to not reading the ticket and getting all the parts to over charging, and not refunding the over charge, I will be diverting most of my business to Classic from now on,, Mac, Mac's Hot Rod Shop Adel Iowa

31 July 2023
Unprompted review
Rated 5 out of 5 stars

I'm almost finished with my 1972 k-10

I'm almost finished with my 1972 k-10. It's been a few years in the building. I can't thank LMC Trucks enough.
My parts always arrived on time if not earlier than expected. They carried everything I needed plus some extra goodies. Thank you LMC Trucks. Keep up the great work and parts.

31 July 2023
Unprompted review
LMC Truck logo

Reply from LMC Truck

Thank you so very much for the positive feedback! We are so glad that we've been able to help out.

Rated 5 out of 5 stars

Excellent service

I can't praise this company highly enough. Their website is so easy to use, they always seem to have majority of parts in stock and their service has been excellent especially considering my order was an international one. i will definitely be using these guys again. Thanks.

17 July 2023
Unprompted review
LMC Truck logo

Reply from LMC Truck

Thank you so much for the encouraging words! We look forward to working with you on your future orders.

Rated 1 out of 5 stars

Less than a year ago I bought a door…

Less than a year ago I bought a door mirror for an old Ford truck. It fit fine so recently I bought another mirror for the other side of the truck. Today when I was installing the new mirrorI took a close look at the first mirror I ordered and I realized that the chrome was rusting. So, the mirrors are crap

1 July 2023
Unprompted review
LMC Truck logo

Reply from LMC Truck

Dave, thank you for reaching out. We've looked over your account and don't show that you've even made contact with us to make it right. We look forward to your call!

Rated 1 out of 5 stars

High priced low quality

High priced low quality. Bad service bad product and highly priced....last order from LMC I believe.

8 May 2023
Unprompted review
LMC Truck logo

Reply from LMC Truck

Aden, we'd be happy to look into the issue that your having. We looked at all your orders, and aren't showing that you've ever made contact with us regarding an issue. We hope we're able to make it right with you.

Rated 1 out of 5 stars

They lie then charge you to return

I have ordered ma y parts from lmc was always happy until this year 2023 I ordered an alternator it said it is a gen 1 ford replacement but it didn't fit. I was told the mechanic they have said it fit then was told he was not available to talk to since he is in another state and I asked what truck he installed it on I was told I don't know. They had not clue what truck or alternator he used but they said it fit. It is smashed against the blocking gen 1 ford alternators ate the same size even if amperage is different. Was told I can't return it cause they say it fits but they also say they don't have mechanics that test fit the parts. Then was told they have all the vehicles they have parts for just to make sure they fit. Which answer is the truth. I asked them to define what an engine is and was told "there is only 1 engine under the hood" that's there definition of an engine. I did verify my engine is stock. Just be aware this company will tell you it fits when it dies not. The website says original quality but they sell you plastic when it should be metal. I rebuild classics and I'm now taking my other 3 frame up restorations to another company for parts.
The disrespect on the phone is terrible this company lost my business I had 20k per truck to order my 60k wont be spent at lmc
I was told I would get a return label for my alternator they sent me an invoice instead.

6 May 2023
Unprompted review
Rated 1 out of 5 stars

Hi I just bought a crome bumper not…

Hi I just bought a crome bumper not even a 1 and half old and the crome started peeling out and when I called it only had a year warranty if I would've known I would've paid the extras hundreds at the dealer for the bumper if the crome peels out I just don't know why they sell this product I won't recommend to buy crome parts from here I normally don't write a review but this time I felt like I had to

5 May 2023
Unprompted review
Rated 1 out of 5 stars

Catalog us wrong

The parts they sent me was the wrong parts for my truck, the catalog is wrong, sent pics of the parts that I needed, never heard a word from them. Called and they didn't have any idea of what I was talking about. Left hand doesn't know what the right hand is doing at lmc truck. Its been 2 weeks still haven't contacted me back about the wrong parts. Want order anything again from them again unless I just can't find it nowhere else.

10 April 2023
Unprompted review
Rated 2 out of 5 stars

Your parts are crap!

I would like to say that I've been a customer of Lmc truck for over 25yrs. Up until @ 2 yrs. Ago I was totally satisfied with service & quality of parts. In the last 2 yrs. I have tried to up date my electrical system in my 1976 F-100 pick up. Not one part had worked! Fuel tank sending units,4, still doesn't work,voltage regulators,4, ignition switch,2,dash circuit board 3, voltage stabilizer, 4,etc,etc. I'm a mechanic by trade. I've been chasing my tail, because of bad parts! They have been very nice& have sent me replacements...but they are from the same manufacturer. CHINA, TAIWAN, HONDURAS, AFGHANISTAN!!!...REALLY!!! I'M VERY DISAPPOINTED. I can by junk at Advance or Auto Zone. Don't send me another piece of crap part until you can send me something that actually works!

28 March 2023
Unprompted review
LMC Truck logo

Reply from LMC Truck

Gino, thank you for taking the time to provide us with your feedback. We've reviewed your account and show of the 20 orders you've had with us since 2018, you've contacted us once for an issue. The said issue was regarding a sending unit that you purchased in November of 2022; you contacted us in early January, and we sent a no cost replacement. To date, we've been made aware of no further issues. If you'd like to have your concerns addressed, we encourage you to contact us via phone at 800-562-8782 or by email at customercare@longmotor.net. Again, thank you for your feedback!

Rated 1 out of 5 stars

I ordered 2 parts for my Tahoe

I ordered 2 parts for my Tahoe, both parts were inferior in quality. Very crappy quality. Then, when I requested to return the parts, they want to charge me for return shipping charges. So with LMC you get poor quality and pi__ poor customer support.

4 March 2023
Unprompted review
LMC Truck logo

Reply from LMC Truck

Rick, thank you for taking the time to provide us with feedback on your most recent order. We did offer a return label; however, it was between business days, therefore we're unable to offer the return label at no cost to you. As discussed, we are covering the return label as well as refunding you the original delivery and handling fees.

Rated 2 out of 5 stars

Bad experience

My first time ordering from LMC. Ordered metal push button (retro style) seatbelts, as shown on their website, for a 1990 Chevy K5 Blazer. LMC sends over a newer gen plastic push button style. No big deal, I'll just return them, right?

Nope, customer service tells me they sent exactly what was on their website. After going round and round, they finally agree to send me a pre-paid shipping label so I could return. Ok, done deal, right?

Nope, LMC then decides upon receipt, that since they sent me what I ordered, that I should pay for the outbound shipping. 2nd level customer service then explains to me that the warehouse said the part was correct. Not once has someone said "let me look at the website and physically compare against what we shipped you". Very dishonest and unethical.

Painful to deal with, I wouldn't recommend unless you have no other options to get the part you need. I ended up disputing the charge with my CC at this point since the vendor (LMC) left me with no choice.

UPDATE: After disputing the charge with my CC company, I also filed a case/complaint with the BBB. The issue was successfully resolved through that channel, with LMC refunding me and finally agreeing that what they shipped to me didn’t match what was shown on their website, which they are working to resolve.

1 March 2023
Unprompted review
Rated 1 out of 5 stars

I was promised they would go out the next day!

I've ordered from LMC in the past so I called prior to ordering my parts this time to check stock and to confirm when the parts would ship. I was told they would go out the next day. Not getting an email confirmation two days later I called again, I find out my parts are still not processed. It's one thing to wait some extra days on your order but when you call and are promised they will go out the next day and they don't, that's another thing. It's a shame because LMC sells good parts and their website is easy to navigate and a big help in finding the parts you need. They really need to get their act together or more and more customers will shop elsewhere.

27 February 2023
Unprompted review
Rated 4 out of 5 stars

Still Waiting for the order to ship!!!!!!

I ordered a reasonable number of parts for my 94 chevy 1500 on the 16th of February 2023. It is now the 22 of February and Taysia D had this to say:
"Processing of all orders can take 24-72 business hours prior to leaving our facility, the parts are in stock." Meanwhile, all of my other parts (different vendors) have arrived. I didn't expect for these items to get here quick, but an entire week is a little excessive.😒

Updarte:

All parts arrived this past weekend in one piece. They may have been bad on the communication but when the parts all show up and are correct, I call that a win.

Thank You LMC Truck

22 February 2023
Unprompted review
Rated 5 out of 5 stars

Satisfied

I ordered parts for a truck I'm rebuilding on the internet and couldn't be happier I received all my parts in 7 days and didn't pay a dime for shipping because I had a big order I have looked over every part and everything looks to be good quality very few parts I received was made in china which in my opinion is a good deal this is my first order from lmc and have had a very good experience will order from lmc again

3 February 2023
Unprompted review

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