Lloyd & Whyte Reviews 1,461

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 224 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the personalized and efficient approach. Reviewers are particularly impressed with the quick response times and the competitive pricing. However, some customers also noted issues with customer service, mentioning that they experienced difficulties reaching someone by phone, unfulfilled promises of callbacks, and a general decline in service quality compared to previous years.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being helpful,... See more

Service

Consumers find service to be positive. Many reviewers praise the comprehensive and quick service, with some... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, clear, and efficient... See more

Response time

People report positive experiences with response times. Customers frequently praise the promptness of... See more

Price

Customers had positive experiences with price. Many reviewers found competitive quotes and substantial... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hannah Kilbane was excellent. Called for medical elective insurance for my son’s month long placements first in the Philippines and then Vietnam, as a UK Medicine student. This insurance was all new t... See more

Rated 5 out of 5 stars

We have organised our annual travel insurance policy through Lloyd and Whyte for a number of years now. Shannon usually deals with our renewal which and it has always been straightforward and any que... See more

Rated 5 out of 5 stars

We've just renewed our home insurance policy with Lloyd & Whyte. Destiny has been very helpful finding us a competitive quote, and she answered all our queries promptly and carefully. We're very pleas... See more

Rated 5 out of 5 stars

Tracey, at LLoyd and Whyte, helped with our home contents renewal recently and made the whole process simple, easy and stress free. We feel reassured knowing that we’ve received a very competitive quo... See more


Company details

  1. Insurance Broker
  2. Financial Consultant

Information provided by various external sources

Welcome to Lloyd & Whyte. Offering a range of financial planning and specialist insurance services for healthcare professionals, home owners or people with a passion.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent annual travel insurance…

Excellent annual travel insurance family package.
Have used them for travel insurance for at least 15 years, always competitive and comprehensive.
Phone enquiries answered promptly.
Shannon very helpful for my recent renewal.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Annual Travel Insurance

We have organised our annual travel insurance policy through Lloyd and Whyte for a number of years now. Shannon usually deals with our renewal which and it has always been straightforward and any queries or adjustments to the policy dealt with quickly.I’ve always found all all the staff very helpful and you can speak to someone easily over the phone if you need to rather than a chat bot.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

I have used Lloyd & Whyte for a few…

I have used Lloyd & Whyte for a few years now and they are one of the few companies I have dealt with over 42 years of having my own business,that have been stood out as being one of the best.They are sympathetic to the needs of their customers,deal with problems or changes in the policy very quickly and efficiently.Its so refreshing in this day and age to have people to speak to on the phone who are polite ,speak clearly and who you can tell are going to sort things out for you.
Today a special mention should be made of a lady who looked after me called Caitlin (Pollard),who was very sweet and yet completely efficient.She is a great asset to Lloyd & Whyte

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Magdalena was excellent

Magdalena was excellent. Very patient as we went through the Trustees approval process at our Opera company. Created any number of different quotations and provided invaluable help.

Thanks, we wouldn't have got there without your help

22 September 2025
Unprompted review
Rated 5 out of 5 stars

A helpful and polite Gentleman

I spoke to Scott this morning on the phone and found him extremely helpful renewing my property policy, very polite and understanding, and has helped my through obtaining a price for a property rebuild if the worst happens.
Scott I would expect is a very valued member of your team.

16 September 2025
Unprompted review
Rated 5 out of 5 stars

Help and satisfaction

Kyran very helpful sorting out my queries and updating my information as supplied by me. Also relieved and pleased that premium only increased this year by under 1%. Thank you - Christopher Whitfeld

10 September 2025
Unprompted review

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