Lloyd & Whyte Reviews 1,466

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 226 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professional demeanor, making every interaction pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, often noting the quick response times and competitive pricing. However, some customers also noted issues with customer service, mentioning unreturned calls and a perceived decline in service quality, particularly regarding responsiveness and follow-through. A few other people also felt that the pricing was not always competitive, with some experiencing significant premium increases.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the helpfulness,... See more

Service

Customers consistently report positive experiences with the service. Many reviewers praise the comprehensive,... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, clear, and efficient... See more

Response time

Clients share positive opinions on response time. Many customers praise the prompt and efficient... See more

Price

People report positive experiences with price. Many customers found competitive quotes and substantial... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hannah Kilbane was excellent. Called for medical elective insurance for my son’s month long placements first in the Philippines and then Vietnam, as a UK Medicine student. This insurance was all new t... See more

Rated 5 out of 5 stars

We have organised our annual travel insurance policy through Lloyd and Whyte for a number of years now. Shannon usually deals with our renewal which and it has always been straightforward and any que... See more

Rated 5 out of 5 stars

We've just renewed our home insurance policy with Lloyd & Whyte. Destiny has been very helpful finding us a competitive quote, and she answered all our queries promptly and carefully. We're very pleas... See more

Rated 5 out of 5 stars

Tracey, at LLoyd and Whyte, helped with our home contents renewal recently and made the whole process simple, easy and stress free. We feel reassured knowing that we’ve received a very competitive quo... See more


Company details

  1. Insurance Broker
  2. Financial Consultant

Information provided by various external sources

Welcome to Lloyd & Whyte. Offering a range of financial planning and specialist insurance services for healthcare professionals, home owners or people with a passion.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

house insurance renewal

Having just renewed my house insurance I had the pleasure of dealing with Lucy & Adam who both were very nice & polite & went through everything with me & didn’t rush me & asked if I understood everything & if I didn’t it was no problem for them explain it again
They made the renewal very easy for me
Thank you both

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Great service

We recently had some new equipment installed at our practice on a lease, and needed to confirm with the leasing company that the machinery was properly insured. Lloyd & White handled the entire process on our behalf — contacting both the insurance provider and the leasing company — and dealt with everything incredibly efficiently and professionally.

Their communication was clear and proactive throughout, and they resolved the matter quickly to ensure everything was in order without any delay to our operations. We’re really impressed with the level of service and support we received. A big thank you to the team at Lloyd & White for their excellent work!

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Tireless effort from Alisha oaten

Unfortunately for me I found out that my annual renewal premium had gone about by almost 250% due to a generalised insurance industry reassessment of my risk category (I live on a 10 acre small holding with several outbuildings). Alisha Oaten worked tirelessly to get me the best deal possible within a tight deadline and was very understanding of my predicament.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Contents Insurance

I have just renewed my Contents Insurance. I found Sadie B to be extremely helpful and she carefully explained the intricacies of the quote. I would have no hesitation in recommending Sadie.

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

This is the first year that I've used Lloyd &Whyte and I have been very impressed with the service I have received. I would like to especially thank Lauren Solly as her customer service has been excellent. She has been so helpful, quick to answer any question that I had. I feel that my home is in safe hands.

20 June 2025
Unprompted review
Rated 5 out of 5 stars

I had great service from Sarah…

I had great service from Sarah Marshall, she worked hard to match an existing quote from another insurance provider. I never had to wait long for responses and have tailored and comprehensive coverage for next year.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

I have used Lloyd and White for a…

I have used Lloyd and White for a number of years to insure my listed thatched cottage and once again their quotation for buildings and contents was competitive and comprehensive. The service I received from Kyran Stewart and Ollie made the procedure painless.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Nothing is too much trouble

Lloyd and Whyte have been my brokers for some years and they are just brilliant. Nothing is too much trouble and they go the extra mile to make sure that the all queries are answered. They are responsive and just so impressive.

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Customer Service, would definitely recommend

Sam Chilcott was fantastic. Listened to exactly what we needed, explained everything about the policy and got us the best rates. Very impressed with the customer service. It was quite a last minute switch from our previous broker, but Sam sorted it all out for us, saved us money and provided us with a far better policy. I would highly recommend. Thank you.

30 May 2025
Unprompted review
Rated 5 out of 5 stars

EXCELLENT SERVICE FROM THE TEAM

We have been using Lloyd & Whyte as our broker for our Thatch / Listed Building Insurance for 8 years now and have always been impressed with their thoroughness, reliability, and being able to acquire completive underwriter quotes. We happily recommend them to friends and neighbours requiring similar.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Shannon has sorted my insurance !

Shannon has looked after my travel insurance for a few years now. Renewal has always been easy. Also when I had a bit of a nightmare Eurotunnel cancellation and missed flight she helped with the somewhat complex claim procedure!

30 May 2025
Unprompted review

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