Lloyd Energy Reviews 

162
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight that the staff is professional, polite, and extremely helpful when securing the best possible energy contracts. People also appreciate the smooth and stress-free transition processes, noting that agents explain all details clearly while providing competitive rates for both gas and electricity. Though some reviewers noted a persistent and forceful approach during sales interactions, consumers generally felt well-supported and ultimately satisfied with the results. Reviewers emphasize that communication remains completely transparent throughout, making them very confident in recommending these reliable energy services to other potential clients.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with staff, highlighting their professionalism,... See more

Service

Users describe positive interactions with service, highlighting professional and efficient experiences... See more

Price

Clients share positive opinions on price, consistently reporting great deals and very reasonable costs for... See more

Value for money

Consumers find value for money to be a very positive experience. People report that representatives... See more

Customer service

Reviewers highlight positive aspects of customer service, reporting a smooth and straightforward experience.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have spoken with Ben Tennyson several times over the last months. He is very professional, has a lovely calm manner and is not at all pushy. He understands that at this moment in time as a local H... See more

Company replied

Rated 5 out of 5 stars

I have just switched my energy supply with Lloyd Energy. I spoke several times with Ben Tennyson who was very professional. He explained the whole process clearly whilst being very jolly and friendly... See more

Company replied

Rated 5 out of 5 stars

I'd just like to take this opportunity to commend a member of your team who has been exemplary in his approach to selling Lloyd Energy. Having built up a working relationship over many years. His tire... See more

Company replied

Rated 5 out of 5 stars

I have dealt with Lee since 2018 at Lloyd energy. He has been excellent in securing me with the best electric deal and his attention to detail, not just business but personal is astonishing, 2 year af... See more

Company replied


Company details

  1. Energy Supplier
  2. Business Broker
  3. Electric Utility Company
  4. Gas Company
  5. Price Comparison Site
  6. Utility Contractor

Written by the company

Lloyd Energy is your dedicated energy broker, specializing in securing tailored Gas and Electricity contracts for businesses of all sizes. Unlike typical brokers, we don’t just find you a deal—we create a strategy that optimizes your energy spend in both the short and long term.


Contact info

4.8

Excellent

TrustScore 5 out of 5

162 reviews

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1-star

No recent history of asking for reviews

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4.8

All reviews

(162)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very responsible and professional help from Monica

Such a great company and responsible person like Monica helped throughout the issue i had. never seen such a kind caring and responsible customer service ever before like Monica.
The issue with my previous unprofessional energy company led me in trouble for almost 3 months and Monica helped me without giving up throughout the 3 month period. Very Supportive and hope the company is really proud to have her working. Thank you Lloyd energy & specially Monica

2 October 2023
Unprompted review
Lloyd Energy logo

Reply from Lloyd Energy

Hi,

Thank you so much for your incredibly kind words! We're thrilled to hear that Monica provided you with such exceptional and dedicated assistance. It's heartening to know that her support made a positive impact during a challenging period.

Monica is indeed an invaluable member of our team, and your recognition reinforces the pride we have in having her on board. We're grateful for your trust and for choosing Lloyd Energy.

If there's anything more we can do for you, please feel free to reach out. Thank you again for your encouraging feedback.

Best Regards,
Lloyd Energy

Rated 5 out of 5 stars

Austin was very helpful and explained…

Austin was very helpful and explained all the options very patiently.

2 November 2023
Unprompted review
Lloyd Energy logo

Reply from Lloyd Energy

Hello,

Thank you so much for taking the time to leave such a positive review on TrustPilot! We're thrilled to hear about your positive experience with us. Your feedback means a lot, and we're delighted to have you as a satisfied customer.

If there's ever anything else we can assist you with, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future.

Best Regards,
Lloyd Energy

Rated 1 out of 5 stars

This company ignores TPS and GDPR regulations.

Just had a call from Bella at Lloyd energy. This contravenes the TPS regulations and the GDPR regulations. I have never had business contact with this company, the phone number is a personal number and they cannot be checking the number with the TPS service. I requested an email to verify the company and it passes the DKIM and SPF checks at Google so it is definitely Lloyd energy. And I CAN provide a copy of the email to confirm this interaction with the company.

10 August 2023
Unprompted review
Rated 5 out of 5 stars

Switching is a minefield - good job there are people like Patrick to advise and guide us

I've now signed again with Lloyd Energy as they've provided by far the best prices and service for me over the last 2 years. Patrick is attentive, respectful and extremely knowledgeable. Also, and this is rare in my experience, he shows leadership and is not afraid to be clear in communicating actions I've needed to take under his guidance and advice. The whole switching area is fraught with anxiety for people like me, and Patrick has always delivered on his promises and his committments. .

3 August 2023
Unprompted review
Rated 4 out of 5 stars

Patrick was a great help to me in…

Patrick was a great help to me in sorting out a new meter instalment for me after I split my property into 2 and needed a new contract for part of my property, which I was struggling with due to restrictions under covid 19.Thanks for the work you did .

23 July 2020
Unprompted review
Rated 5 out of 5 stars

Professional and not pushy

Professional and not pushy. They have helped with many accounts and Zara our account manager has constantly been most useful even when we ask multiple questions, multiple times!
Thank you Zara!

23 July 2020
Unprompted review
Rated 1 out of 5 stars

Avoid this Company!

This company are unprofessional, very pushy, abrupt and rude! They do not take no for an answer, I've had lots of unsolicited calls from them, even though I tell them "no thank you" and "please take me off your database" Patrick is extremely rude, speaks over you and does not take no for an answer.

19 November 2019
Unprompted review
Rated 4 out of 5 stars

RUBY

I was served by Ruby at Lloyd Energy. She provided an excellent service. Ruby first contacted me back in April, and agreed to contact me nearer the time of me renewal. Despite delay on my side, Ruby continued to be patient and eventually helped me to secure a good deal for my gas and electricity supply.

22 October 2019
Unprompted review
Rated 5 out of 5 stars

Zara Wilson of Lloyd Energy came to my…

Zara Wilson of Lloyd Energy came to my rescue after Extra Energy collapsed into administration. I discovered that I had been left with some complicated issues that I would have found too stressful to deal with on my own. Thank you Lloyd Energy

23 February 2019
Unprompted review
Rated 5 out of 5 stars

I now have dealt with Lloyd Energy for…

I now have dealt with Lloyd Energy for a number of years. I have always dealt with Patrick Smith and found him to be very helpful and polite. He has managed to find some very good prices from a number of suppliers that were comparable to those I had obtained both from suppliers and other brokers. This has allowed me to make an informed decision on our energy supply with the minimum amount of work on my part.

21 February 2019
Unprompted review
Rated 5 out of 5 stars

Very Helpful

I would like to say what a great company Lloyd Energy is, I have dealt with them for many years now along with my account manager Patrick Smith who has always been more than helpful, from giving the best prices available for my contracts and always there to help with any queries I have had. I have never had any problems and I would definitely recommend them to anyone !!

Helen Bradshaw

20 February 2019
Unprompted review
Rated 1 out of 5 stars

Avoid

We have received several unsolicited calls from Patrick at Lloyd Energy, a company I have previously never heard of. He assured me that he would provide the very best quotes for our energy renewal. I advised him that I never sign up for anything over the phone, and I advised him that I am motivated to switch by the best price (not necessarily one of the "big six" energy companies). The longest conversation took over 30 minutes, during which time he gave me quotes which were in the region of 15.8p per kWh. He spent considerable lengths of time boring me with his knowledge of the energy markets, and berating smaller energy companies that could possibly go bust at some time in the future. When he then tried to pressure me into agreeing a switch over the phone, I pointed out that I had already received several much more favourable quotations, some from smaller energy firms, some from the big six. He then got angry, offering me a wild 12.7p per kWh for a small company (he wouldn't tell me which one), and I advised him that I had asked for the best price 30 minutes ago, why had he messed me about for 30 minutes? I asked him to send all his quote offers through on the email (as I had done during a previous call, which he never sent). The call was then ended. 1 day later I had still received no emails, but another call from him. Today he could tell I wasn't going to listen to his sales rubbish, so he offered me a quote that he had "personally acquired from Npower just for me", this being 15.6p per kWh, still poor compared to other quotes I have, and today he didn't mention 12.7 p per kWh. I reminded him to email me again and the call ended.

6 February 2019
Unprompted review

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