Provided a good value product - Bike shed. However, product was delivered on the wrong day and by 2 separate deliveries, therefore we weren't available to collect the delivery(s). Once built the... See more
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The saga of the missing shed ! At the present time I have received half a shed. I ordered the shed on 7th April it was stated delivery would be 3-7 days. After the seven days & no shed I contacted the... See more
Company replied
I did wait for two weeks for a reply to my emails regarding a replacement for a dehumidifier I was told I was getting. They just stopped communicating and when I messaged the online chat customer se... See more
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The lampshade arrived perfectly packaged , my reasoning to drop a star ⭐️ as with most online purchases, you only have email as point of contact .. I hadn’t realised and will make a conscious effort n... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Garden Furniture Shop
- Home Improvement Store
- Interior Designer
- Sofa Store
About Living and Home
Written by the company
We provide a wide range of high quality,contemporary, classic and stylish home furnishings at the best possible prices. Providingleading customer service to all of our valuedcustomers, our team of buyers source only thehighest quality products, all delivered to you viafast, free and tracked delivery.
We meticulously curate every product to ensure the highest quality, offering a selection that combines exceptional design with reliable performance. Our rigorous standards guarantee that each item meets our exacting criteria, providing consumers with peace of mind and confidence in their purchase.
We value every one of our customers and our team is always available to help you. We are constantly adding new products and all of our staff are fully trained in the latest trends and styles. A dedicated live chat service is available for all your enquiries and we can give you an instant response. Your satisfaction is, and always will be, our top priority.
Having spent years building extensive and lasting relationships with our partners both here in the UK and abroad, we are able to supply you with the very best in home furniture. We are committed to working with businesses all over the world to ensure the best possible deals for you.
We meticulously curate every product to ensure the highest quality, offering a selection that combines exceptional design with reliable performance. Our rigorous standards guarantee that each item meets our exacting criteria, providing consumers with peace of mind and confidence in their purchase.
We value every one of our customers and our team is always available to help you. We are constantly adding new products and all of our staff are fully trained in the latest trends and styles. A dedicated live chat service is available for all your enquiries and we can give you an instant response. Your satisfaction is, and always will be, our top priority.
Having spent years building extensive and lasting relationships with our partners both here in the UK and abroad, we are able to supply you with the very best in home furniture. We are committed to working with businesses all over the world to ensure the best possible deals for you.
Contact info
22 Kay Street, M11 2DU, Manchester, United Kingdom
- enquiries@livingandhome.co.uk
- www.livingandhome.co.uk
3.1
Average
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 24 hours
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Disappointing and messy experience
Disappointing and messy experience. I ordered a bag for my GD and it arrived and was cheap and nasty (£30 reduced to half price) some of the stitching already had a hole in it. It won't last 5 minutes. I asked for a returns label and was told I would have to pay £4.00 if I returned it. I was then asked for photo evidence. I was then told that if the 'damaged' did not affect use would I accept a 20% discount, or a replacement. I do NOT want the bag I can get better for the same money. I want a refund and this whole saga is going on and on and on. I spend 100 pounds a year in The Range.. Not any more. From now on I will stick with Amazon. Straight forward and honest. Sorry Range you have lost my vote. Awful experience! Still not sorted after a week of going backwards and forwards.
16 December 2025
Unprompted review
Reply from Living and Home
Dear customer,
Thank you for sharing your feedback, and we sincerely apologize for the negative experience you've had. We understand how disappointing it is to receive a product that doesn’t meet expectations, and we truly regret that we’ve let you down.
We take all concerns seriously and always strive to provide a positive experience for our customers. We would love the opportunity to resolve this for you as quickly as possible. Unfortunately, we couldn’t locate your order with the details provided in the review. Could you please reach out to our customer service directly with your order number or any other relevant details so we can investigate further and arrange a satisfied solution for you?
We appreciate your continued feedback, as it helps us improve. Thank you for your understanding, and we look forward to resolving this matter promptly.
Best Regards,
Living and Home
Order arrived quickly but was faulty.
Order arrived quickly but was faulty.. the customer service is very slow and takes days between responses. They firstly require videos and photographs of the problem then put you through a technical process which in my case was irrelevant and really frustrating. I had to contact Trading Standards (consumer rights) to check that I was within the law to ask to return faulty goods .. they absolutely do not want this faulty item back .. I suspect it is a design issue and they are fielding complaints.. presently they are trying to get me to accept a replacement (which ordinarily would be ok) but I think this is a design issue so I’m asking repeatedly for a refund which is my right .. It looks like they are holding out for me to get so frustrated that I just accept the faulty item .. but that is not going to happen.. I have taken legal advice and given a date for resolution.. if this date is not taken seriously then legal action through small claims will follow. It will cost me but I will pursue it. I will never buy from them again .. beware as they sell through other companies this time it was the Range .. interestingly my contract of purchase is with the Range who also don’t want to deal with the issue. What has happened to customer services ? They have turned it into a game ! Other reviews tell of similar experiences sadly.
2 December 2025
Unprompted review
Reply from Living and Home
Dear Mr. Jeff Hocking,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the frustration you experienced and apologise for the inconvenience caused during the resolution process.
To clarify, when a fault is reported we sometimes request photos or videos so our technical team can accurately assess the issue and provide the quickest possible solution. In this case, the item could not be installed due to a size compatibility issue, which unfortunately led to delays while we tried to understand the problem fully.
We can confirm that this order has now been fully refunded, and the item does not need to be returned. We regret that the experience did not meet expectations and appreciate your patience while the matter was resolved.
We take all feedback seriously and are continually reviewing our processes to improve response times and make returns and refunds clearer and easier for our customers.
Thank you again for raising your concerns.
Best Regards,
Living and Home
I only received 2 of the 3 parcels for…
I only received 2 of the 3 parcels for the shed in ordered. I was informed that EVRI had the third, upon contacting the courier it appeared that they had lost the parcel.
It took three weeks for the shed to arrive in full meaning I had to postpone and therefore miss out on paid work waiting for it.
The team were relatively helpful but overall a very disappointing experience.
12 November 2025
Reply from Living and Home
Dear Mat Capper,
Thank you for taking the time to share your feedback.
We are truly sorry for the inconvenience caused by the missing parcel and the delay with the courier. We completely understand how frustrating it must have been, especially as it affected your scheduled work — this is certainly not the experience we want our customers to have.
Although our team tried to assist throughout the process, we sincerely apologise that the overall experience was disappointing. We will be reviewing this case with our courier partner to help prevent similar issues in the future.
If there is anything more we can do for you, please feel free to reach out. We’re here to help and want to ensure everything is now resolved to your satisfaction.
Thank you again for your patience and understanding.
Best Regards,
Living and Home
Bad product and worse customer service
I ordered an electric radiator 2 years ago. This only gets used a few months a year during winter. It started giving off a very bad smell and electrical noise which was concerning considering my dog sleeps in front of it. Turns out the electrics inside had burnt out and cooked from the heat. I've been told the warranty is only for 1 year (pretty poor considering similar priced models elsewhere seem to offer up to 10 years). I asked if I could purchase a new part and I have received no response in a week. Seems very wasteful to have to buy a new radiator and throw this one away when a new control panel could solve the issue (and I was willing to pay!) but I have had to buy a new one as I am too cold to wait any longer.
4 December 2025
Unprompted review
Reply from Living and Home
Dear Katie,
We’re very sorry to hear about your experience and understand how frustrating and worrying this situation must have been, especially with your pet nearby. This is certainly not what we want for our customers.
Because the order is over two years old, we’re unfortunately unable to locate the order details in our system, and our product warranty is 6 months. However, we absolutely want to help you if you wish to purchase replacement parts. Our customer service team can assist with this directly.
We sincerely apologize for the delay in responding to your email — we’ve had an unusual backlog recently, but we are working through messages as quickly as possible and will reply as soon as your email reaches the front of the queue.
Thank you for your patience, and again, we’re sorry for the inconvenience. If you contact our customer service team once more, we’ll do our best to help resolve this for you.
Best Regards,
Living and Home
For now I'll leave a 5 star comment as…
For now I'll leave a 5 star comment as it is being delt with however if things change l will inform you all on here long story short I'm on my second shed and both times the roof has blown off and the doors bust open,the shed went flying into my neighbours garden,they did say their couriers only collect parcels in original boxes. Hmmm. I smell S#ite, l have now asked for a refund and collection of the dangerous item in my neighbours garden, as the metal is now buckled and extremely sharp edges. Which breaches UK safety regulations. As they say warning sharp edges. I shall let you know the outcome of what they say within 48hrs. Customer services are always their to help so they keep saying,for now l will agree.
9 December 2025
Unprompted review
Reply from Living and Home
Dear Jennifer Greenan MacLeod,
Thank you for your 5-star review and for sharing your experience. We’re very sorry to hear about the issues you’ve had with the shed and the inconvenience it has caused.
We’ve looked into this, but unfortunately we’re unable to locate any order under the details provided. To ensure this is resolved as quickly as possible, please continue to contact the platform’s customer service team directly—they will be able to assist you further and verify your order information.
If there is anything specific we can help with once the order is confirmed, we will be more than happy to support.
Thank you for your understanding, and we hope this matter is resolved for you soon.
Best Regards,
Living and Home
Ordering was easy
Ordering was easy, delivery was prompt
The fire looks better than I expected there is just the smallest thing which could have been addressed the do not cover label on the front isn't straight. Just the smallest thing but these thing matter. I would order again.
18 November 2025
Reply from Living and Home
Dear Customer,
Thank you so much for your thoughtful review! We’re thrilled to hear that the ordering process was smooth, delivery was prompt, and that the fire looks even better than you expected.
We also truly appreciate you pointing out the label alignment — even the smallest details matter to us too. We’ll pass this on to our team to make sure it’s improved in future batches.
We’re delighted to know you would order again, and we look forward to welcoming you back!
Best Regards,
Living and Home
Superb service
17 November 2025
Reply from Living and Home
Dear Chris,
Thank you so much for your wonderful feedback! We're thrilled to know you were happy with our service. We truly appreciate your support and hope to serve you again soon!
Best Regards,
Living and Home
Delivery took longer than advised and…
Delivery took longer than advised and fire arrived damaged, company willing to provide a date to collect damaged fire but cannot provide a delivery date for the replacement. Opted for the broken part to be sent and have to wait over a month for Perspex- not ideal
16 November 2025
Reply from Living and Home
Dear Karen Laing,
We’re truly sorry for the delay in delivery and for the fire arriving damaged. This is certainly not the experience we want you to have.
We completely understand your frustration regarding the collection and replacement arrangements. As agreed, we will arrange for the replacement Perspex part to be sent to you, but we understand that the wait time of over a month is far from ideal, and we sincerely apologise for the inconvenience caused.
If there is anything more we can do to support you while you wait for the part, please feel free to let us know — we’re here to help.
Best Regards,
Living and Home
My delivery arrived with a rusty table…
My delivery arrived with a rusty table then on further inspection the sofa had rusty parts aswell, I emailed to advise and was told due to moisture and humidity this happens with outdoor furniture and to get a soft brush to remove the rust, and offered a £40 refund, over 13 emails going back and forth and me asking for a return and refund this was increased to £80, I am now waiting for the courier to be arranged, not having a garage this is now boxed and waiting in the rain for collection, I trust and damage due to moisture and humidity will not affect my full refund
I have been pleasantly surprised at how quick I was issued my refund, within 24 hours of my order being collected, well done living and Home
Purchased direct from loving and home
30 November 2025
Unprompted review
Reply from Living and Home
Dear Mrs Reece
Thank you for your review, and we’re very sorry to hear about your experience.
We’re unable to locate your order with the information provided. Could you tell us which platform you purchased the product from? Please contact the corresponding platform customer service with your order number and delivery details. Once we receive your information, we will look into this matter urgently and assist you further.
Thank you for being so understanding.
Best Regards,
Living and Home
This is been one of the worst…
This is been one of the worst experiences. I was delivered the wrong bed. It has now been 8 weeks of waiting for the bed to be collected. I have stayed home 4 days from work as a time was agreed for collection but nobody turned up. In the mean time no refund of a large amount of money. Do not trust this company. Order LE-114513#
6 December 2025
Unprompted review
Reply from Living and Home
Dear Jonty,
Thank you for your review, and we’re very sorry to hear about your experience.
We’re unable to locate your order with the information provided. Could you tell us which platform you purchased the product from? Please contact the corresponding platform customer service with your order number and delivery details. Once we receive your information, we will look into this matter urgently and assist you further.
Thank you for being so understanding.
Best Regards,
Living and Home
Terrible Terrible AVOID
Bought from wilko, advised item is posted directly from l&h. For the past 2 days I’ve waited in all day as email stated delivery between 8-6. Nothing has arrived - no one seems to know what’s happening, email dates changing daily. The item is for my new business so losing money every day there’s a delay. Would not buy from living and home or Wilko customer service non existent
29 November 2025
Unprompted review
Reply from Living and Home
Dear Roxanne,
Thank you for your review, and we’re very sorry to hear about your experience.
We’re unable to locate your order with the information provided. Could you please contact us at [wilko@livingandhome.co.uk]with your order number and delivery details? Once we receive your information, we will look into this matter urgently and assist you further.
Thank you for being so understanding.
Best Regards,
Living and Home
I was so pleased with my purchase
I was so pleased with my purchase. The fireplace is amazing 🤩
I would recommend it
5 November 2025
Had to wait 3 weeks for delivery got 1…
Had to wait 3 weeks for delivery got 1 box within the first 7 days then had to keep chasing them for the other 3 boxes? It was a metal shed so i had to have all three boxes before I could assemble!
Then tried to get in TOUCH WHAT A JOKE only email as the phone number does not exist
11 November 2025
Reply from Living and Home
Dear James Humphrey,
We are truly sorry for the delay in delivering all of your boxes and for the inconvenience this caused, especially as the shed could only be assembled once everything arrived. We completely understand how frustrating this must have been.
We also apologise for the difficulty in reaching us. At the moment, we only provide support via email, and we are sorry that this was not clear to you.
If you still need any help or have any concerns about your order, please feel free to contact us at enquiries@livingandhome.co.uk
— we are here to assist you.
Once again, our sincere apologies for the experience.
Best Regards,
Living and Home
Difficult to get a refund when sent bad item
Bought a bookshelf. When it arrived, all five shelves had three holes at the front. Which would be clearly visible when put together. I went back to them and asked for a refund as they had sent the wrong product. They came back to me to say that the product was universal and can be used with doors. I went back to say I wanted a bookshelf not a cupboard and this wasn’t advertised correctly. Still trying to get a refund!
2 December 2025
Unprompted review
Reply from Living and Home
Dear Bee,
Thank you for sharing your feedback. We’re sorry to hear about the issue you’ve experienced with your bookshelf.
We’ve tried to locate your order but haven’t been able to find any matching details. Could you please confirm whether the item was purchased through the Debenhams platform and whether you have already been in contact with their customer service team?
If so, please reach out to us directly at [returns@livingandhome.co.uk]with your order number and any relevant details, and we’ll be happy to assist you further.
Best Regards,
Mandy
Issue with purchase via Debenhams
I made a purchase via Debenhams and had an issue with one of the items. I reached out to Living & Home and, having read the reviews here, I wasn’t hoping for much.
It was the complete opposite - they were actually so helpful with returning the item and responded within a day of emailing. Thank you to Kerry & Sumi!
20 November 2025
Unprompted review
Reply from Living and Home
Dear Allym,
Thank you so much for your lovely review! We’re delighted to hear that our team was able to help resolve the issue quickly and that Kerry and Sumi provided the support you needed. Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience.
If you ever need anything in the future, we’re always here to help.
Thank you again for choosing Living and Home!
Best Regards,
Living and Home
Generally a good bike/storage shed
Generally a good bike/storage shed, but the only bugbear was the top which is on a hydraulic hinge couldn’t be locked as the lock latch didn’t align, so had to use a bodge on it to permanently lock it. Did mention it to Living and Home but the solution they came up with didn’t work. That is why I gave it a 4 star only
5 November 2025
Reply from Living and Home
Dear Mr Poole,
Thank you very much for your feedback. We’re glad to hear that the shed is generally working well for you, but we’re truly sorry about the issue with the top hydraulic hinge and the latch not aligning properly.
We understand how inconvenient this must have been, and we’re sorry that the solution we previously provided didn’t resolve the problem. Your comments are very helpful, and we will be passing this issue to our product team for further improvement.
If you are still open to it, we’d love to assist you further and see if we can find a better fix. Please feel free to reply to our email, and we will do our best to help.
Thank you again for your review and for giving us 4 stars despite the issue. We really appreciate it.
Best Regards,
Living and Home
Reply from Living and Home
Dear Jeanette Fox,
Thank you so much for your lovely review! We’re really glad to hear that you love the product. If you need anything in the future, we’re always here to help!
Best Regards,
Living and Home
Faulty product and process to resolve was arduous
Brought a heater, which is faulty. Boxed it up and emailed to arrange a return. They asked me to take a video of the heater not working, which I dont have the time to do and I am not messing around unboxing and reboxing again. They responded ignoring this, and once again telling me to take a video. As a consumer, I have a right to a refund, without being forced to make videos first. Awful service. Never again will I use this company. I will be reporting them to TS.
Edit: In response to their comments, they did ask for a video, which is absolutely fine, but I explained I had packaged it back up, and would not be unboxing again to take a video of a heater that doesn't work, to then re-box, because quite frankly, I dont have the time and it's pointless, it doesn't turn on, there is nothing to show. So I declined, and explained as it was faulty, I simply wanted to arrange a return. They replied once again, telling me to proceed they wanted a video. Pushing for a video after I have already declined, instead of helping me to return the item is not fair. After posting this review they have agreed to replace, however I must dispose of the faulty item myself, which means sadly it will be going to the tip instead of going back to them to be repaired or refurbished, but it is what it is.
25 November 2025
Unprompted review
Reply from Living and Home
Dear Kayleigh Harwood,
We’re very sorry to hear about your experience and appreciate you bringing this to our attention. We understand how frustrating it is to receive a faulty item, and we apologise for any inconvenience caused.
To clarify, we requested a short video only because the platform’s return and refund policy requires evidence of the issue so we can confirm the fault and process the next steps as quickly as possible. This helps us determine whether the problem is due to a product defect or something else, and ensures we handle your case correctly.
That said, we completely understand your reluctance to provide a video, and we don’t want this to cause any further frustration. As confirmed via email, we have now arranged your return without requiring a video. Please check your inbox for the latest updates.
Thank you for your feedback — it helps us improve our service. If there’s anything else we can assist you with, we’re here to help.
Best Regards,
Living and Home
i bought a metal garden shed-i am…
i bought a metal garden shed-i am critically ill and disabled- it was so flimsy and put me in debt to get it put up as it had no instructions in it- i just don't need this stress-so i wouldn't recommend them. i bought it a while ago but they tried starting to put up the big cardboard box-(but more wobbly) yesterday
25 November 2025
Unprompted review
Fast delivery and the fire looks great…
Fast delivery and the fire looks great in our new media wall
3 November 2025
Reply from Living and Home
Dear Morgen,
Thank you so much for your kind review!
We’re delighted to hear that the delivery was fast and that the fire looks great in your new media wall. It’s wonderful to know it fits your home perfectly. If you need any help in the future, we’re always here for you!
Best Regards,
Living and Home
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