Provided a good value product - Bike shed. However, product was delivered on the wrong day and by 2 separate deliveries, therefore we weren't available to collect the delivery(s). Once built the... See more
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The saga of the missing shed ! At the present time I have received half a shed. I ordered the shed on 7th April it was stated delivery would be 3-7 days. After the seven days & no shed I contacted the... See more
Company replied
I did wait for two weeks for a reply to my emails regarding a replacement for a dehumidifier I was told I was getting. They just stopped communicating and when I messaged the online chat customer se... See more
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The lampshade arrived perfectly packaged , my reasoning to drop a star ⭐️ as with most online purchases, you only have email as point of contact .. I hadn’t realised and will make a conscious effort n... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Garden Furniture Shop
- Home Improvement Store
- Interior Designer
- Sofa Store
About Living and Home
Written by the company
We provide a wide range of high quality,contemporary, classic and stylish home furnishings at the best possible prices. Providingleading customer service to all of our valuedcustomers, our team of buyers source only thehighest quality products, all delivered to you viafast, free and tracked delivery.
We meticulously curate every product to ensure the highest quality, offering a selection that combines exceptional design with reliable performance. Our rigorous standards guarantee that each item meets our exacting criteria, providing consumers with peace of mind and confidence in their purchase.
We value every one of our customers and our team is always available to help you. We are constantly adding new products and all of our staff are fully trained in the latest trends and styles. A dedicated live chat service is available for all your enquiries and we can give you an instant response. Your satisfaction is, and always will be, our top priority.
Having spent years building extensive and lasting relationships with our partners both here in the UK and abroad, we are able to supply you with the very best in home furniture. We are committed to working with businesses all over the world to ensure the best possible deals for you.
We meticulously curate every product to ensure the highest quality, offering a selection that combines exceptional design with reliable performance. Our rigorous standards guarantee that each item meets our exacting criteria, providing consumers with peace of mind and confidence in their purchase.
We value every one of our customers and our team is always available to help you. We are constantly adding new products and all of our staff are fully trained in the latest trends and styles. A dedicated live chat service is available for all your enquiries and we can give you an instant response. Your satisfaction is, and always will be, our top priority.
Having spent years building extensive and lasting relationships with our partners both here in the UK and abroad, we are able to supply you with the very best in home furniture. We are committed to working with businesses all over the world to ensure the best possible deals for you.
Contact info
22 Kay Street, M11 2DU, Manchester, United Kingdom
- enquiries@livingandhome.co.uk
- www.livingandhome.co.uk
3.1
Average
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 24 hours
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Until you refund the payment of the bad…
Until you refund the payment of the bad product out of the two then
I can rate you well.
Still waiting for the refund.
14 December 2025
Reply from Living and Home
Dear Kelechi Ifeanyi,
Thank you for taking the time to share your experience.
We understand your concern regarding the refund. At the moment, we are still liaising with the courier to confirm where the returned parcel is in transit. As soon as it arrives back at our warehouse, we will arrange the refund without delay.
Please rest assured that we are closely monitoring this and will keep you updated. We appreciate your patience and understanding during this process.
Best Regards,
Living and Home
Think twice, maybe three times before using them through a third party…
Delivery is painful, communication via The Range is painful and I STILL haven’t received all my items. Despite significant delays and frustrating my builders with delays as a result of this company and their couriers, I’ve now only received 3/23 packs of flooring. They initially used a courier service (DX Deliveries) that didn’t let me know that they were the courier and delivered on a random day, several days before the expected delivery date. The property is vacant and although the builders were there, they didn’t hear a ring (that’s if the couriers even attended the property). The couriers then contacted the ‘universe’ to get me to contact them (they didn’t email, text or call me to arrange redelivery) but were waiting for me to arrange redelivery. This was near impossible since between my order and the allegedly delivery there was absolutely no correspondence. It so happens that the day before the expected delivery date, I contacted The Range to confirm the delivery day and time (as I hadn’t received this) only to be told that the courier needed me to contact them. At this point it was 5pm and the courier had closed. The next day, I could not get through to the courier (everything is automated) and my packages were sent back to Living and Home the same day. After several back and forth’s with The Range’s own ridiculous bot and email systems, a redelivery was organised.. this time with Evri ‘sigh’.The name of the sender did not correspond with The Range or Living and Home, and as I was ordering to a property that I dont live in, it was arduous trying to locate the sender. I eventually used some of my own my brain cells and entered the vacant property address, thus letting me know it was the shipment from L&H flooring. They were meant to arrive within a two hour timeslot yesterday… guess what…? with 2 minutes to go before the end of the two hour time slot, I received an email stating that the courier was delayed, but would still arrive (4.58pm). The builders stayed behind until 6.20pm, yet again, nothing arrived and there was apology from Evri. I am strongly if the view that Evri did not attempt delivery that night, as there was no email or slip suggesting that the delivery had been missed. This morning, I received an email just before 9 stating that the flooring was to be delivered between 11am and 1pm…then this changed to 10.30 to 12.30… remember… this is a vacant property and I had stipulated this several times when arranging the redelivery. When the packages finally arrived there were only 3/23 packs of flooring!?!?! Like come on???!. I wouldn’t recommend purchasing their items through any online market places…. If you do so it’s at your own risk. For such bulky and expensive items they need to use more reliable couriers such as DPD or UPS. Customers would actually pay the extra, as ‘on-time’ deliveries for renovation works are integral to reducing costs and time
3 January 2026
Unprompted review
Reply from Living and Home
Dear RITA,
Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration and disruption this delivery has caused, especially given the impact on your renovation schedule. We completely understand how critical reliable and timely deliveries are for projects like this, and we recognise that this situation has fallen well short of expectations.
To provide some clarity: your full order of 23 packs was originally dispatched together via DX Logistics. Unfortunately, due to an address-related issue, the shipment was returned to us before delivery could be completed. As soon as this was brought to our attention, we arranged a reshipment using both DX and Evri in an effort to get the flooring to you as quickly as possible. At present, we understand that 3 packs have arrived via Evri, while the remaining packs sent via DX are still in transit.
We appreciate that the lack of clear courier communication, changes to delivery windows, and partial delivery have been extremely frustrating, particularly for a vacant property. This is not the level of service we aim to provide, and we’re very sorry for the inconvenience caused.
Our customer service team has already been in touch and is actively monitoring the remaining shipment. If you decide that you no longer wish to receive the outstanding packages, you are of course welcome to refuse delivery, and our team will assist you promptly with the next steps.
Thank you again for raising this with us. Your feedback is important and has been shared internally as we continue to review our courier arrangements for large and time-sensitive deliveries. Please don’t hesitate to reply directly to our customer service team so we can bring this matter to a satisfactory resolution as quickly as possible.
Best Regards,
Living and Home
Faulty Full-Length Mirror. Excellent Replacement Service by Living and Home.
I ordered a full-length mirror on-line via Woucher but on arrival, a smallish piece of silver backing was missing so it appeared as if there was a black hole on the mirror.
I immediately contacted Woucher who in turn contacted the supplier: Living and Home, who wrote to me.
I was asked to supply photographs of the damaged product.
I was initially offered a reduction in the price of the mirror but as the 'hole' was close to where one's head would be each time the mirror was used, this was not acceptable.
I was then advised that a new mirror would be sent to me but as this was during the last-minute Christmas rush, it may take a few extra days to arrive.
I had low expectations of a fast arrival as I assumed that staff would not want to work over the Christmas period but imagine my surprise when only a few days later, a new mirror arrived.
I was extremely impressed with the staff at Living and Home (Candy, Felicity and Jennie) who communicated with me throughout the whole process (even on Christmas Day!).
I had asked that the mirror have an extra inspection to ensure that there was not a similar problem (there was not).
The girls at Living and Home kept me informed at every stage.
From being a total disaster, Living and Home turned the process around and proved to be a company with integrity.
I am very impressed (and pleased!).
I would have no hesitation to order from Living and Home in the future.
Well done!
19 December 2025
Unprompted review
Reply from Living and Home
Dear Lindy Byrne,
Thank you so much for taking the time to leave such a detailed and thoughtful review.
We’re genuinely sorry for the initial issue with the mirror, but we’re really pleased we were able to resolve it quickly and turn the experience around for you. Your patience and understanding during the process were very much appreciated.
Candy, Felicity, and Jennie will be absolutely delighted to hear your kind words — especially as they always strive to keep customers informed and supported every step of the way, even during a busy period like Christmas.
We’re glad the replacement mirror arrived promptly and met your expectations after the additional inspection. Your feedback means a great deal to us and reinforces our commitment to quality, communication, and integrity.
Thank you again for your trust and recommendation. We look forward to welcoming you back to Living and Home in the future!
Best Regards,
Living and Home
Easy to order online, great product
Easy to order online, speedy delivery. Great product, value for money, looks and works great. Would order again and recommend to others.
11 December 2025
Reply from Living and Home
Dear Melanie Smith,
Thank you for taking the time to share your experience! We’re really pleased to hear everything met your expectations, from ordering and delivery to the product itself. Your recommendation means a lot to us, and we look forward to welcoming you back again.
Best Regards,
Living and Home
Bike Shed
I bought a bike shed that I needed to put together. I struggled in places to get the build to work but every time I emailed to ask for advice, I got a quick and helpful reply. The customer service was absolutely fantastic. I have now completed building the bike shed and really pleased with it.
15 November 2025
Reply from Living and Home
Dear Siobhan,
Thank you so much for your kind and detailed feedback.
We’re sorry to hear that some parts of the assembly were challenging, but we’re really pleased that our customer service team was able to support you promptly along the way.
It’s great to know that you’ve now completed the bike shed and are happy with the final result. Your patience and determination are truly appreciated.
If you ever need any further assistance in the future, please don’t hesitate to get in touch — we’re always happy to help.
Best Regards,
Living and Home
Reply from Living and Home
Dear Customer,
Thank you so much for your kind words.
We’re really pleased to know you found the product reliable, strong and great value for money.
We truly appreciate your support and hope to serve you again in the future.
Best Regards,
Living and Home
The product is not good
The product is not good. The remote doesn't work properly as njt able to turn the heater on from remote and has to do it manually from the fireplace itself. It's expensive and not the worth of how much it is charged
9 December 2025
Reply from Living and Home
Dear Hirok,
Thank you for sharing your feedback. We're truly sorry to hear that you're experiencing issues with the remote control and that the product did not meet your expectations. This is certainly not the experience we want our customers to have.
We would like to assist you in resolving the issue. Could you please reach out to us at enquiries@livingandhome.co.uk? We’ll be happy to guide you through troubleshooting steps for the remote or, if needed, arrange for a replacement.
Your satisfaction is important to us, and we want to ensure you’re completely happy with your purchase.
Best Regards,
Living and Home
Cheap imported goods
Cheap imported goods - quality is poor, paint is flaking off of an item purchased, it’s 12 months old granted but with it being an item we had to have wired up by a professional are we expected to replace these every 12 months? Customer support very poor.
29 December 2025
Unprompted review
Reply from Living and Home
Dear Jon,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the issues you’ve described with the product and your experience with our support.
We take quality concerns seriously and would like the opportunity to look into this further. Unfortunately, we’ve been unable to locate an order matching this description so far, and as mentioned, products purchased over 12 months ago may fall outside our standard warranty period. That said, we’re still happy to review the situation if more details can be provided.
Please contact our customer support team directly with your order number or any purchase details, and we’ll do our best to assist.
Best Regards,
Living and Home
The product is fine.
Provided a good value product - Bike shed.
However, product was delivered on the wrong day and by 2 separate deliveries, therefore we weren't available to collect the delivery(s).
Once built the lock didn't work correctly and the chrome bolt to the door has rusted within a few weeks.
After many emails Living and Home provided a small amount of compensation money.
In summary, the product is fine and I'll make the incidentals work.
20 October 2025
Reply from Living and Home
Dear Alan,
Thank you for taking the time to share your detailed feedback.
We’re glad to hear that you feel the bike shed itself offers good value, but we’re truly sorry for the inconvenience you experienced with the delivery arrangements and the issues you encountered after installation. This is certainly not the level of experience we aim to provide.
We appreciate your patience while we worked with you via email and your understanding in finding a workable solution. Your comments regarding delivery coordination and product details have been shared with our relevant teams so we can continue to improve.
Thank you again for your honest review and for giving us the opportunity to assist. If you need any further support in the future, please don’t hesitate to contact us.
Best Regards,
Living and Home
Very efficient delivery
Very efficient delivery. End product good, however the assembly instructions were unclear.
19 November 2025
Reply from Living and Home
Dear Customer,
Thank you for your review.
We’re glad to know the delivery met your expectations and that you’re happy with the final product. We apologise for any inconvenience caused by the assembly instructions and truly appreciate your feedback, as it helps us improve.
If you ever need assistance, our customer service team will be happy to help.
Best Regards,
Living and Home
Reply from Living and Home
Dear David Wilson,
We’re disappointed to see this review. While we can see your order information, we haven’t received any communication from you regarding this order or any reported issues.
We always encourage customers to contact us first so we can offer support and resolve any concerns promptly. Without details, it’s not possible for us to investigate what went wrong.
Please contact our customer service team and we’ll be happy to assist.
Best Regards,
Living and Home
Great service
Great service! The fire is absolutely gorgeous and very good for the money. Would buy from here again. Great customer service
29 October 2025
Reply from Living and Home
Dear KP,
Thank you so much for your kind words! We're thrilled to hear that you're happy with the fire and our service. We look forward to serving you again in the future!
Best Regards,
Living and Home
Company not at fault.
My order was not fulfilled through no fault of this company, but through the delivery company Evri. They managed to lose the recessed electric fire I had ordered. Living and Home refunded me fully. I did not accept another fire as it was too late.
21 November 2025
Reply from Living and Home
Dear Christopher Bethell,
Thank you for your feedback. We are truly sorry to hear about the delivery issue with Evri, and we understand your frustration. While this situation was outside of our control, we are glad that we were able to resolve it by providing you with a full refund. We appreciate your understanding, and we hope to have the opportunity to serve you again in the future.
Best Regards,
Living and Home
Really poor products and customer service
Really poor customer service. Was sold a shed which was not fit for purpose and sent a detailed video of the issues. The customer service has refused to acknowledge the issue and offered a £25 refund.
8 December 2025
Unprompted review
Reply from Living and Home
Dear Ross Young,
Thank you for your feedback. We’re truly sorry to hear about your experience with the shed and the frustration it’s caused. We understand your concerns, and we regret that the situation wasn’t handled as it should have been.
Unfortunately, we couldn’t locate your order in our system, but we will do our best to resolve the situation based on the information available. If you have any further questions about the product, or if there’s anything else we can assist with, we encourage you to reach out to the customer service for help. They will be able to help with any further product-related inquiries.
Thank you for your understanding.
Best Regards,
Living and Home
Seriously poor service
Seriously poor service, I ordered 2 lights on the 8th of October I chased the order on the 17th of October as I hadn’t yet received them. I was told the item was out of stock and they’d cancel the order and refund me, it has taken me right up until the 19th December to finally get my money back and that was only because I filed a claim with my credit card or I would still be fighting with the range and living and home for my money because apparently they couldn’t find a copy of my order yet they were quite happy to take my money!!
8 October 2025
Unprompted review
Reply from Living and Home
Dear Adam Woodman,
Thank you for sharing your feedback. We truly apologize for the frustration you've experienced, and we understand how important it is to receive your order and a timely refund.
We noticed that there appears to have been a mix-up with the order date in your review. After reviewing your case, our customer service team confirmed that you initially reached out to us regarding an order placed on November 8th (not October 8th, as mentioned in the review). When you contacted us, we checked the platform, and the system showed that the order was canceled and an automatic refund was issued. Unfortunately, the delay in processing was due to an issue on the platform’s end, which we sincerely regret.
We’re glad to hear that you’ve now received your refund, and we apologize for the long wait. We truly appreciate your patience throughout this process, and we’ll be working with the platform to ensure that future situations like this are handled more smoothly.
If you have any further questions, please don’t hesitate to reach out.
Thank you for your understanding.
Best Regards,
Living and Home
I'd love to give it more stars but…
I'd love to give it more stars but I haven't even received the sofa. I ordered, a tracking number and delivery date was provided by DX, then the sofa was never delivered. I contacted DX to ask why and it turns out Living and Home never even supplied the sofa to DX for delivery. And not only that, the customer service for Living and Home is non existent. I've tried calling, using the live chat feature, tried submitting a contact form and emailing. This is my last attempt at trying to speak to anyone from their team!
18 December 2025
Unprompted review
Reply from Living and Home
Dear Laura,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you’ve experienced with your order. We completely understand your disappointment with the lack of delivery and the difficulty in reaching our customer service team. This is certainly not the experience we want our customers to have.
However, we’re unable to locate your order with the information provided. Could you tell us which platform you purchased the product from? Could you please contact us at enquiries@livingandhome.co.uk with your order number and delivery details? Once we receive your information, we will look into this matter urgently and assist you further.
Thank you for being so understanding.
Best Regards,
Living and Home
Not received poor Customer Service
My Fire has still not been receive 2weeks after ordered.
Contacted their customer service. Takes them 24 hours to reply to each email.
Delivery has been attempted but no communication from the delivery service, they just turn up.
Poor service for a large attempt. They just expect you to be home 24/7. They don’t send you a message with expected delivery date or time. They just turn up.
I have had raise a compliant through my credit card company to get my money back.
Avoid this company, there are better companies offering the same products with better service.
Still chasing this item/refund.
AVOID
19 December 2025
Unprompted review
Reply from Living and Home
Dear Amy Cooper,
We understand your frustration with the delivery process, and we sincerely apologize for the inconvenience.
Our delivery partners typically try to contact customers in advance by phone, and if they are unable to reach you, they send an SMS. We’re truly sorry that they were unable to contact you directly. After the two failed delivery attempts, they did leave a card with instructions to help you arrange a new delivery time. However, we regret that this did not help resolve the situation.
We have processed your refund, and we hope this will bring some resolution. If there’s anything else we can assist with, please don’t hesitate to let us know.
Once again, we apologize for the frustration caused, and we appreciate your understanding.
Best Regards,
Living and Home
Very happy with service
Very happy with service, was offered a gratuitous discount or voucher after product arrived damaged through transit. Took the voucher and subsequently bought several more items that arrived in perfect condition from the company.
17 November 2025
Reply from Living and Home
Dear Customer,
Thank you so much for taking the time to share your experience. We’re really pleased that we could resolve the transit issue for you and that you were happy with the voucher offered. It’s wonderful to hear that your subsequent orders arrived in perfect condition. Your support truly means a lot to us, and we look forward to serving you again in the future.
Best Regards,
Living and Home
Poor customer service
Living & Home choose to sell through the Debenhams site, and promised a specific delivery date - which is the only reason I ordered the item. I was then informed by the courier that they had the item but that it would arrive four days after the promised date. Emailed L&H, who basically shrugged and said "we don't know why it said that date as that doesn't reflect our terms", as if it was my problem. When I pushed back, they said they have contacted the courier, but - of course - no delivery on the promised date. Another awful company who just act like they have you over a barrel once you've paid, and don't fulfil their commitments.
**EDITED AFTER RESPONSE
As was clear in my review, I already have contacted Looking and Home directly with the order details, and they decided not to look into it properly and help. Another company who only pretend customer service is important when issues are made public.
18 December 2025
Unprompted review
Reply from Living and Home
Dear PA,
We’re very sorry to hear about this experience and understand how frustrating it must be when a delivery doesn’t arrive as expected.
We have tried to locate this order using the information available to us but, unfortunately, we’re unable to find a matching order in our system at this time. As we sell through the Debenhams website, delivery dates displayed there may occasionally differ from our standard dispatch timelines, which we appreciate can be confusing and disappointing.
As we approach the busy holiday season, we are experiencing an exceptionally high volume of orders, which has led to some delays in delivery. We understand how important it is to receive your order on time, and we want to assure you that we are working closely with our delivery partners to ensure orders arrive as soon as possible.
We would really like the opportunity to look into this properly and assist you. Please contact our customer service team directly with your order number or the email address used to place the order, and we’ll investigate this with Debenhams and the courier as a priority.
We apologise for the inconvenience caused and appreciate you bringing this to our attention.
Best Regards,
Living and Home
Total let down
I originally thought l ordered from the range however it became apparent l hadn’t. The item was faulty and had no instructions. I was constantly bombarded with questions and had to provide evidence. Such as photos and explanations etc. was extremely disappointed. One item was returned successfully but the main one is lost in mid air via Evri and the company l bought it from. Not only have l lost the item which was a Christmas tree. But also lost the money has l paid with Clearpay and l have nothing. I will never buy from this company again. I feel totally let down
18 December 2025
Unprompted review
Reply from Living and Home
Dear Deborah Karim,
We’re very sorry to hear about your experience and understand how disappointing this has been, particularly at such an important time of year.
After you contacted us, we confirmed that the item was faulty and provided an instruction manual to assist with reinstallation. When this did not resolve the issue, we offered to resend or replace the product.
Please note that we do not provide customers with return addresses unless a return has been formally arranged through our support team. In this case, the item was returned independently using a courier service to an address that is not associated with our warehouse or issued by us. As a result, we have not received the item and are currently unable to process a refund.
We remain keen to resolve this matter and would be happy to continue investigating if any further information becomes available that may help locate the parcel. Please contact our customer service team directly so we can assist further.
We apologise for the frustration caused and appreciate your understanding.
Best Regards,
Living and Home
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