Living and Home Reviews 

Never received shoes and they refused to reply to emails. Have been unable to contact them. Total scam

They just think people are fools and will just not say anything. Both B&Q and Living and Home are NOT taking responsibility for providing a refund after a FAULTY fridge/freezer delivery. I refused the delivery on Day 1 as asked by B&Q and then the NEXT DAY they dumped without any notification. I have TEXT messages and email that this would be sent to the seller and rearrange if required, BUT THE AMN WEARING AMAZON LOGO HIGHVIS DUMPED THE BROKEN/FAULTY GOODS AND LEFT WITHOUT NOTIFICATION OR AN ADULT PRESENT IN THE HOUSE, DISGUSTING BEHAVIOUR AND MISLEADING BY WEARING AMAZON LOGO HIGH VIS.

I purchased a washing machine from Debenhams under the Living and Home brand, and unfortunately my experience has been extremely disappointing due to a serious delivery issue.
On the day of delivery, I received a notification confirming that my order was out for delivery. The message clearly stated that if no one was home, the delivery would be rearranged. I was not at home at any point that day.
When I later checked the tracking information, it incorrectly stated that the washing machine had been delivered and signed for by me. This is completely false, as I was not present to receive or sign for the item.
A friend later visited my property and discovered that the washing machine had simply been dumped on my doorstep, completely unsecured and exposed to theft, damage, or the weather. Leaving a large, expensive appliance unattended in this way is unacceptable, and falsely recording that I had signed for it is even more concerning.
This experience has left me with very little confidence in the company's delivery service. I would expect much better communication, professionalism, and accountability when delivering high-value items.

TERRIBLE EXPERIENCE - APPALLING CUSTOMER SERVICE.
Bought a brand new product which is clearly faulty and not fit for purpose, I have been asked to send pictures and videos which I have done, now they want me to carry out fault finding and send replacement parts for me to carry out repairs.
THIS IS A FAULTY BRAND NEW PRODUCT BUT THEY REFUSE TO TAKE IT BACK AND ISSUE A REFUND
AVOID IF YOU DONT WANT THE SAME APPALLING EXPERIENCE !!

I cannot contact living and home either through the web or telephone. Disgusting service

Great quality products we love the pendant light fittings!

Trying to return goods to this company is unbelievable .I am having to go to citizens advice to get some help .£260 of rubbish

I tried to return the order in line with your policy and your courier never showed up, so I never got a refund. There effectively is no returns policy.

The fire place arrived on time, it was very well packed, lots of foam in the right place, corner protection. I installed is, there are many ways to secure it to the media wall. It works and my costumer loves it.

Love my sofa and felt supported by the team all the way through

Most disappointing and utterly frustrating experience of purchasing sofas online. Completely unhelpful in trying to sort return and refund. No customer service number. 36 hours trying to rectify situation and no solution given. I would never purchase from this company again. Two sofas sent. One missing 20 bolts, 20 washers and 4 sofa feet. Am waiting for returns to contact me meanwhile I have a living room looking like a warehouse.

Delivered on time . Packaged excellent .

Beautiful light fitting.first time buying from this company. From ordering to delivery very quick and smooth. Very happy customer.

Shocking feel like I have been scammed bought two foldable baths ( via Tesco Market Place )for the garden for the kids in the hot weather they arrived and honestly the quality is terrible I could have got better from temu can’t use them so just wasted our money

NIGHTMARE... I bought a water feature to the value of £69 from Living and Home through BrandAlley UK. The item is faulty and I have been trying to return it. The avoidance tactics used by these partners in crime is underhanded and astonishing. Very conveniently, the order would not open on the website, however miraculously started working again a few days after the online cut off date to raise a return. I'm sure telephone calls are screened, I got through once on my phone and after that the phones ring out. I tried a friends phone and got through, however when I gave the reference, they hung up. I'm now going through Trading Standards, who are also trying to work their way through the enormous pile of emails.

I got a shoe rack from here.
I was missing a whole bunch of parts and when I emailed to ask if I could purchase the missing parts I was told no.

Definitely wouldn’t never consider purchasing anything from here. The other reviews says it all. Stay away unless you don’t want what you bought.

Lovely ceiling light with quick delivery

The item i received was poor quality. I also recieved unexpectedly a free light. When i wanted to retyrn my irder i was forced to pay for the return, pmus pay to return the 'free' light.
This is not good business. I wont be using this company again.

Was given some flooring for my kitchen, run out half way through but was able to find the same batch number on the living and home website, quick delivery when ordered and looks nice now that it's finished👍